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    8 years ago

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    Lake Pavilion - Food

    Lake Pavilion

    (8 reviews)

    1-Star Review - Very Disappointing Experience…read more Lake Pavilion in West Palm Beach is a beautiful venue, but unfortunately, our experience with Christopher T. Burdick, Community Events Specialist, was extremely disappointing and stressful. Christopher was very disorganized and created a great deal of stress for us at the last minute. There was significant confusion and poor communication regarding documents that had already been submitted electronically to Tracy. We were repeatedly asked for paperwork that had already been provided, which made the entire process unnecessarily complicated. The parking situation on the day of the event was especially frustrating. If the venue is going to be so strict about paperwork and procedures, they should also have a clear and organized system for vendor parking. Parking spaces were not numbered, making it extremely difficult for nearly 20 vendors to know where they were supposed to park. The parking permits that were supposed to identify authorized vehicles were not properly provided or explained to us in advance. Instead, they were handed out on the day of the event without clear numbering or instructions, creating unnecessary chaos and stress. Even more disappointing, our contract stated that vendor setup would begin at 1:00 PM, yet the doors were not opened until approximately 2:00 PM. Nearly 20 vendors were left outside in the rain with all of their equipment and supplies for about an hour, unable to enter and begin setting up. This caused significant delays and affected our event schedule. It is very disappointing that such a beautiful venue can have such poor organization and communication. Instead of making the experience easier for their clients, the process felt unnecessarily stressful because of excessive paperwork requirements, lack of communication, and a lack of practical assistance when problems occurred. The venue itself is beautiful, but unfortunately, the organization and customer service we experienced were not acceptable. I sincerely hope management reviews these procedures and improves communication, vendor access, parking organization, and staff coordination for future events.

    Tracy and the events team are remarkable! Had my baby shower here and it was so beautiful! My day…read moreof attendant Gabby was so sweet and helpful! All my guests had a great time! 10 out of 10 would recommend for any event!

    The House - Tuna Salad

    The House

    (106 reviews)

    $$

    The House is a hidden gem! If you're looking for a great happy hour spot in West Palm Beach, this…read moreis it. It's east of 85 off Forest Hill and so easy to find. Our group was welcomed with attentive, friendly service from start to finish. The standout dishes for me were the crispy Brussels sprouts and the colossal shrimp cocktail--the shrimp were enormous and so fresh! I also loved my salad. I sampled the pepperoni and spinach pizzas, but since I'm not a big pizza person, they just weren't my favorites. Thankfully, there were plenty of other delicious options. There were burgers and fries to try as well as shrimp potstickers- the potstickers ranked high for me! The atmosphere is what really makes this place special. Sitting outside overlooking the golf course is peaceful and beautiful, and there's plenty of parking, which is always a plus. Running into a friend there was the icing on the cake! They also had I e cream and a large cookie dessert which others liked. A glass of Kim Crawford Sauvignon Blanc was the perfect way to end a wonderful evening. Great food, great service, great setting--I can't wait to come back!

    Decided to try this restaurant for lunch and FOF event which I love. I think i would have never…read moremade it here if it weren't for this event, maybe? But surely glad we made it! I got Conch fritters as app , 8/10. Loved the remoulade sauce!! For my main i did a cobb salad, good size, not too happy about chicken amount but still good. Sauce felt store bought, bacon was crispy, avocado was delicous. 8.7/10 I was skeptical because i've never had i think? IT WAS AMAZING! 10/10 Hugo spritz was good! However, I didn't understand when we got there We asked for a bottle of water, The server did say that they didn't have bottled water on that side of the club, however, as I showed in one picture, there are two bottled waters for a server to take? So idk if table service gets it but not bar? I do have to highlight that the staff didn't look content? Like nobody had a smile or anything?

    The Ben, Autograph Collection - The Book Butler

    The Ben, Autograph Collection

    (147 reviews)

    $$$

    I ENJOYED MY STAYCATION! We recently had a staycation at the Ben West Palm Beach and it was a…read morelovely time. Their rooms are so clean and they have some restaurant options upstairs along with a pool overlooking the waterfront. What is awesome is that they also have a complementary shuttle, which is so helpful in the area since parking is a little bit difficult and walking is not always the best option. The range of the shuttle is also pretty far, including dropping you off at the beach for some relaxation. What really stood out to me was the hospitality and Customer Service. I have a couple of names to call out. The Bellman, KEVIN was amazing at recommendations. He spoke to us with a tone of authenticity as if we were genuine friends. He provided a list of suggested restaurants based on our interests and always offered us refreshments. Likewise at the front desk, we spoke with Jacob & Velouse who were able to accommodate us with a room with a great view. They were very helpful. And one more callout is the driver of the complementary shuttle, who was also very friendly and even helped us out when we left a shoe at our last location and did a U-turn for us The pool has limited seating space. Get there early or be OK with not having a pool chair after a dip.

    This was a beautiful property and hotel. It was a pleasure to stay here. I must say, I really felt…read morerelaxed and taken care off here. The staff was great and on point. From the the front of the house to the back. The customer service here was excellent. The hotel is beautiful. The sitting area by the lobby was a nice area. I liked the decor. One of my favorite spots was the pool bar on the 8th floor. I loved the canopy over the bar. It was absolutely beautiful. I spend most of my time there. The pool was not to big but long. It had a nice view. I was happily surprised with the room they prepared for the soccer tournament with the multiple TVs playing the different games and the table games. That was a nice touch. This property has The Circuit that stops right in front and takes around the city. The hotel is in an excellent spot. Near, I found things to do and had fun. My time here was fun.

    The Beach Club - venues - Updated September 2026

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