This was a beautiful property and hotel. It was a pleasure to stay here. I must say, I really felt relaxed and taken care off here. The staff was great and on point. From the the front of the house to the back. The customer service here was excellent. The hotel is beautiful. The sitting area by the lobby was a nice area. I liked the decor. One of my favorite spots was the pool bar on the 8th floor. I loved the canopy over the bar. It was absolutely beautiful. I spend most of my time there. The pool was not to big but long. It had a nice view. I was happily surprised with the room they prepared for the soccer tournament with the multiple TVs playing the different games and the table games. That was a nice touch. This property has The Circuit that stops right in front and takes around the city. The hotel is in an excellent spot. Near, I found things to do and had fun. My time here was fun. read more

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I absolutely love The Ben West Palm Autograph Collection, Ben Trovato Estate. This boutique hotel is simply exquisite. 'Ben Trovato' means "well found" or "well invented". From the moment of arrival to departure, we were treated very well. The Ben is breathtakingly decorated with greenery and art design to mimic the appearance and beauty of what Palm Beach represents. At check in, Angelina provided us with complimentary spring water in beautifully designed water boxes and our wristband room keys. The complimentary Paloma Angelina presented was sinfully delicious. What a great way to start our stay. Our waterfront rooms faced the Palm Harbor Marina with views overlooking the harbor, Codes (stainless steel and glass sculptures), and a view of Palm Beach Island and the Intracoastal Waterway. In room amenities included thick plush towels, soft robes and slippers. Closets also included a safe, full size ironing board, iron, and a steamer. Two large umbrellas hung in the closet in case of rainy weather. The bar and refrigerator were stocked with alcohol, snacks, and more water. The beds are comfortable and featured sheets stitched with The Ben's name and logo. Hotel amenities included a rooftop pool, glass elevator, gym, and room service. Complimentary bikes and shuttle services are available. Bruno, a Circuit vehicle, provides rides exclusively for The Ben guests anywhere within a 2 mile radius of the hotel. There is also a Book Butler that can bring you a curated and rotated book delivered on a silver platter! Tatianna, at the Front Desk, answered questions and provided good breakfast recommendations. Kevin, Bell Services, was also helpful. He made sure I had all the information on how to schedule a ride with Bruno and that we had water boxes for our trip and activities we had planned for the day. Kevin also provided good recommendations for places to visit and things to do. I would not hesitate staying at the Ben next time I am in the West Palm Beach. I am so happy we "found" this hotel! Ben Trovato! read more

The location is ideal to restaurants, the water and for exercising. Beds and rooms were very comfortable . I always love that Marriott's are so generous with water ... thank you for that ! This one is dog friendly so we got to get in some loving for other dogs while here !! We were here for a conference and facilities were great for that as well . The rooftop bar / restaurant and pool were wonderful for taking in the views ! Housekeeping should take some special care in details , our curtain was falling from the middle and the heavy drain soccer in the shower was tipped up on one side the and neither were ever fixed the entire 5 days we were here but it was not enough to mention either or I am sure they would have fixed it . Housekeeping should notice that though read more

Such a night hotel with a rooftop bar. The drinks were good. The DJ was spinning. The decor was Amazing. They have valet or garage parking. read more

The Ben, Autograph Collection - Hotels Near Me - West Palm Beach, Florida

Absolutely magical holiday experience! My kids were beyond excited -- this ice rink has quickly become one of our favorite Christmas spots in Palm Beach. The ice is real, and if there's a big crowd, they resurface it every 90 minutes, which keeps it smooth and perfect. Kids can skate from 4 years old, and the $10 ticket includes skates and the adorable beginner helpers -- the seal and the reindeer. You can even seat a child on the seal and push them around, which my girls LOVED! Adult ticket is $25. There's a cozy rest area with blankets, a small holiday market, and delicious hot chocolate. For kids, they have fun activities like decorating a giant cardboard gingerbread house, plus a beautiful exhibit of Christmas trees, each uniquely decorated. My daughters were obsessed with the Grinch tree, the one with pink beach umbrellas, and the one with yellow sunshine accents -- so creative and adorable! On Sundays, Santa comes out on the ice -- you can watch him skate and take pictures with him. It's such a sweet touch and made the day even more special. Parking is parallel, limited, and up to 2 hours. The price is $2.50 per hour. The location is great -- only 5 minutes from Rosemary Square / CityPlace, which makes it super convenient to plan a whole festive day. We had an amazing time, and the kids are already asking to go back. Highly recommend! read more

The Ben, Autograph Collection - Hotels Near Me - West Palm Beach, Florida

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Rooftop bar over looking the water. Good vibe. They increased the dinner area so around no lounging except by the bar. Expect to pay premium for drinks. read more

I would give Sofia, Juan, and Ruth 10 stars. They made this already great hotel even better. We are Titanium level customers and have traveled to more Marriott locations than I can count. These three people made this trip my most favorite. The hotel is beautiful and decorated perfectly. I recommend trying this hotel out and I hope you are as lucky as me to be served by Juan, Sofia, and Ruth!! read more

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Beautiful hotel with very friendly staff. We stopped by to have a cocktail at their Rooftop Bar Spruzzo. Trendy spot with nice views. Our server Hailey was pleasant and friendly with a smile. A glass of Sauvignon Blanc and 2 Bay Breezes $58.85. read more

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Always a great experience! Huge rooms, excellent service, lovely surroundings. If using your Chase card, you get tons of perks, including free breakfast and a welcome gift as well as an upgrade. There's lots of parking nearby so you don't have to pay $60 for valet. It's proximity to Clematis makes it a great location for walking in the evening. Always a favorite! read more

What a great hotel! I came here for a professional business meeting. the hotel is beautiful, the lobby gorgeous and the places to chill are abundant! This is a great spot to know about is you want to come and have a drink or a coffee! everyone who works here has a smile and is willi to assist. They have an outdoor ice skating g rink across the street as well-come check it out! Everything wonderful! I will be coming there in February for a wedding and I can't wait to see what that's all about! read more

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I live close by and I was going in every morning for breakfast but the food is not great. I had the avocado toast but I could honestly make a better version myself. My latte was also on the cool sideVery disappointed. It had no flavor. Would be nice if they added balsamic vinegar and something like sprouts and flaxseeds to give some texture. It was cold, as if it had been in the fridge. I will say that the staff are wonderful. I just wish the food was as good. read more

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Amazing new place I've been too there's a hidden outdoor ice rink And a bunch of shops I had a ton of fun great staff clean place lots to do in the area and walk too read more

Awesome rooftop with a great view. Really good espresso martinis. Got seats up at the bar where there's a view of the marina. Great spot to take a couple of pictures, have to come back and check it out during the day. read more

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WE enjoyed an event at this absolutely gorgeous West Palm hotel. Staff, ambiance, beverages and food were spectacular! Would like to return as a guest to enjoy all of the wonderful amenities offered here. read more

The Ben, Autograph Collection - Beautiful hotel lobby - Hotels Near Me - West Palm Beach, Florida

Everything from valet to room service all the way up to the rooftop was just magnificent. My stay was definitely amazing and I will return ambience art pieces books all 10 out of 10 stop by and enjoy the experience for yourself. read more

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Proper Grit is an outstanding restaurant. We enjoyed great Sancerre at the bar and then enjoyed a wonderful dinner with our friends. Our waiter took great care of us and the restaurant is beautiful. We will be back soon! read more

Heading down to West Palm on the new Brightline. Looking for a Marriott property close to the train station. The Ben fit the bill and more. Incredible hotel just blocks from the station and right in the heart of the main part of town. Checking in was a breeze! Even got a checking in cocktail! headed up to a very nice room just not a real good view as it was facing west. But still not bad. Hotel has a rooftop pool and bar. We didn't go swimming, but we did visit the bar. Spruzos. Very laid back with great cocktails and food. The downstairs restaurant / bar the Proper Grit was equally as amazing. Sat at the bar at night then when back in the morning for breakfast. Take note if you breakfast is included it is a seperate menu and you should ask for it before you order. Also for the upstairs bar I highly recommend getting a high top outside by the pool. They wait on you there and the views so much nicer than inside. Overall, this is a top tier place. From the decor and great dane statues everywhere to the art that is everywhere. Incredible place. Staff is amazing as well. everyone treated you like you were the most important person there. read more

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LOVED staying at this hotel. The entire wedding party and guests stayed here - I highly recommend. And the pool is stunning, easily walkable, and they provide bikes to ride around the area! read more

Stopped by the rooftop bar while walking around the downtown area. The bar was pretty full but the hostess was nice to give us a high top table even though we didn't have a reservation. Tried a couple tasty mocktails and the truffle fries. Servers were very attentive and the ambiance was amazing with the view of the intercostal. read more

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I prepaid $1,361.66 through Chase Travel for a four-night stay at The Ben, Autograph Collection. The assigned room was unsafe, unsanitary, and uninhabitable. After arriving extremely late due to flight delays, I, a solo female traveler, checked in hoping to get a few hours of rest before my doctoral residency at 8:00 a.m. the next morning. Already exhausted from travel and a long drive, I entered a room with the following conditions (all verifiable through attached photos): 1. Corridor door had a 2-2.5" gap, defeating security and climate control and letting in pests, odors, and noise. 2. The in-room HVAC controller showed 69-73% humidity for over an hour--far above safe standards (time-stamped photos from the hotel's own controller). 3. Vents and fixtures were coated with heavy dust and microbial growth (I have never seen vents this filthy in my life); bathroom showerhead was calcified; grout was missing; the bath rug was dirty; there was visible microbial growth in several corners and grout lines; grime on the floors; lifting tiles; and a large unsealed hole near the track lighting, with cobwebs and dust throughout. 4. Within one hour, my documented contact dermatitis became severely inflamed and excruciatingly painful (time-stamped photos). I thought I could push through for a few hours of sleep, but the conditions and pain were unbearable. At 1:07 a.m. I entered a 73-minute three-way call with the front desk and Chase Travel. During this call, the property repeatedly put the Chase representative on hold, stated no manager was available, sent no one to inspect the room, and offered no remedy. After the call ended (~2:20 a.m.), I was told no refund could be made because of The Ben's refusal, and no assistance could be given to secure another hotel since it was past normal check-in hours. I was forced to vacate and, after many desperate calls, secured the only available room I could find--at another Marriott property--parking there at 3:12 a.m., only hours before my doctoral residency began. This ordeal left me physically harmed, severely sleep-deprived, and unprepared for an academic requirement I had traveled to attend--something I have worked toward for over seven years and invested hundreds of thousands of dollars to achieve. I submitted a detailed written demand with photos, logs, receipts, and a medical reaction timeline. Despite this, Marriott Corporate/OCA has since claimed the General Manager, Mr. Bernardo Neto, has "been trying to contact me." This is false. I have no emails, no calls, and no voicemail messages from Mr. Neto. All of my notices have been in writing, and I require the same from the property. Unrecorded assertions of outreach are not credible and reflect exactly how this property handles serious issues--with stall tactics and hollow claims. Bottom line: The Ben failed to provide safe lodging, abandoned me during a documented health emergency, and left me without resolution after a 73-minute call between myself, Chase Travel, and their front desk. Well over a month later, they still have not issued the refund or compensation I requested. I am filing formal complaints with: 1. Florida DBPR -- Division of Hotels & Restaurants (sanitation and lodging safety oversight) 2. Florida Department of Health -- Palm Beach County (Environmental Public Health) 3. Palm Beach County Consumer Affairs (local mediation and enforcement) 4. Florida Attorney General -- Consumer Protection Division (unfair/deceptive practices under FDUTPA) 5. U.S. Department of Justice -- Civil Rights Division (ADA Title III) (failure to provide reasonable modifications, abandonment during health incident) 6. Federal Trade Commission (FTC) (false advertising, unfair or deceptive practices) 7. Better Business Bureau (BBB) (consumer complaint record, public leverage) I strongly caution other travelers against booking this property. read more

This place is a socially hot place. Lots of activity and even more so on the rooftop. Portions are decent, good quality and worthy of sharing. Parking at times can be a bit challenging. read more

Celebrated my birthday at The Ben in West Palm, and it was absolutely perfect. The ambience is stunning, warm, stylish, and energetic without being overwhelming. I ordered the shrimp, and it was cooked beautifully, full of flavor, and presented perfectly. The food overall was impressive and thoughtfully prepared. If you love great ambience and truly appreciate good food, this is the place. An unforgettable birthday celebration and one I'd happily repeat with friends . read more

The absolute most overpriced terrible hotel ever. For $1300 a night we got kicked out of the pool for a private party. Worst food and they lost my Dior bag. read more

loved this place. rooms very nice the food was great and the location was perfect. I for sure will be back

On 8/8, the housekeeping knocked on the door, not with her knuckles, but with what may have been a key or an item that was very loud. She didn't just knock and wait for an answer, as I only had about 12 feet to walk to the door to open it, she pounded on the door with the item. I did not stand up angry to answer the door, but ended up angry by her psychotic continuous knocking as if the building were on fire. She does not speak a drop of English so I opened the door and waved her in and told her to do whatever she came to do. I was working at the desk on my computer. Housekeeping came assuming I was checking out but of course I couldn't communicate with her that I wasn't. She did not come in, so I called the desk and told them about the situation. They sent the housekeeping supervisor. He seemed to tell her to make up the room so she came in and I sat a the desk. She stripped the bed completely and did some activity in the bathroom but I had not even showered or been there 24 hours yet. She asked me, kind of, through what I could gather, if the room was clean. That is not my judgement to make nor should I be involved in approving her work which I told her, even though she doesn't speak English. She was annoying as one could possibly be. She left, and I scanned the room and her work was not acceptable, as she didn't fully make the bed with the decorator pillow, nor did she clean chocolate bar trash from the nightstand. I'm not a princess by any means but I do expect if one makes a bed, they make it 100%. It was morning, not evening. I expect the housekeeper to clean up trash. I expect whatever I am to get for the $350 room price. I called the desk to tell them this, and they sent up JAKE. Jake who had his name tag upside down and Jake who stood in the doorway with body language and attitude like I do not matter and he was inconvenienced by his job responsibilities. I explained the situation to Jake and he very condescendingly claimed the issue was over the "pillow placement". Not at all. The issue was in totality from start to finish, that the housekeeping pounded on the door, involved me in telling her what to do, then not even doing a good job. Jake mocked me further by placing the pillow on the bed and collecting the trash wrappers as well. When I emphasized that the woman dose not speak English, Jake replied by stating that YOU, the hotel, are "tolerant" of that. You can surely make that decision for yourself, but it's not a reasonable expectation FOR ME to manage communicating with her since she can't speak English, nor is it insulting to her. IT'S A FACT OF THE MATTER. None of dealing with her IS MY JOB OR RESPONSIBILITY. Jake kept pressing me to claim if I wanted a deep cleaning or regular cleaning, still mocking me for the entirely of the issue. I did not invite the woman. I did not ask for housekeeping. I was irritated by her pounding on the door. SOME PEOPLE MIGHT STILL BE SLEEPING. So you may think, why didn't I put do not disturb or clean the room on the door? Well nobody told me about the big tassels hanging on the wall and I really didn't need either anyway. But let's keep going about the entirety of this horrible stay. I only even knew of the tassels on my 2nd night because I saw them on other people's doors. The Do Not Disturb tassel is missing the sign plate on it. When I showered after Jake left, the gel soap container in the shower had not a single drop of gel in it. Not a drop. So how well is housekeeping doing exactly?? The next day Aline came to the room where I told her the story and she told it to Adam who said he would address this situation. At 6:30 pm on Saturday night, a bottle of champagne was brought to my room from Aline, which was thoughtful, but I don't drink, and even if I did, why would I want to drink a bottle of champagne alone in my room? I wouldn't. Through the text messaging app of the hotel, I told them that, and said. if you want to take care of me, send a steak medium rare. The communication was now being handled by Destiny. She offered me a $50 dining credit. That is not buying me a steak in The Ben Hotel which I told her. So then she asked if a Ribeye would be ok, medium. I replied, I said medium rare. She said about 40 minutes. The worst looking pathetic steak arrived, with nothing else on the plate. I mean if you want to take care of me, can you send a dinner? A potato? Some vegetables? The lack of hospitality is astounding. So I texted for steak sauce. Destiny replied, she didn't know I wanted any. Well it's protocol to include steak sauce in room service. Then I sliced into the steak and it was medium to well and I told Destiny I wanted another one. She said they have no more Ribeye steaks on the premises. They have a steak house on site but no Ribeyes? LOL This is already too long. After I sent an email complaint I heard from a high up guy and then I heard from Jake, with a pathetic apology. I'd never stay there again. read more

Meh, we stayed here because my husband had points. Note to self: use points, get a handicap room. We asked to upgrade on check in (which we would have paid for) but they said no, they were full. Our room was odd. Our view faced a wall with a peek a boo of neighboring property's pool. There was a huge gap at the bottom of the door so we heard every single conversation in the hallway including every single door slam and elevator ding. There were more grab bars in the shower than a prison cell. The pool area is small. Good luck getting a seat, this was nearly impossible and they shut down pool service at 4pm including removing the pool lounges for dinner service. If we had known that, definitely would not have stayed here. I will say the waitresses at the pool were terrific, best hospitality in the hotel. The hotel itself is pretty, just was a disappointment. Also, in the morning, you can go down to the bar for coffee but alas they had no cups out two mornings in a row. The rooftop restaurant was fun but again, it's small up there so seating is minimal. They have a drink called "palm beach froze" and it was delish. read more

The Ben, Autograph Collection - Palm beach froze - Hotels Near Me - West Palm Beach, Florida

The service was amazing, the view and room were great, and we loved this hotel and will return!

My review is for Gerard who was tending bar in the lobby bar in Christmas Eve. He was helpful in suggesting wines when we couldn't decide. Gerard was very friendly and just made Christmas Eve extra special. He is a great asset to Marriott and I look forward to seeing him again in the future. read more

Our stay at The Ben, Autograph Collection in West Palm Beach was absolutely outstanding. From start to finish, the service was exceptional, and the hotel itself is beautiful--stylish, comfortable, and perfectly located. Special thanks to Derrich, who went above and beyond to make sure everything ran smoothly and offered thoughtful recommendations that elevated our trip. At the restaurant, Tony made our dining experience just as memorable with his warm hospitality and attention to detail. The combination of great service, fantastic food, and a truly welcoming atmosphere made this one of our best hotel stays ever. We can't wait to come back! read more

Apologize for the long review... The review of this hotel was certainly not expected, and to be honest, I had never heard of this establishment until an emergency stared me in the face. While transitioning through West Palm Beach, Florida, en route to Miami, I experienced a medical emergency that landed me in the hospital for six days. Once the ER staff told me I would not be leaving, my wife scrambled to find lodging as our original lodging was about an hour and a half away in Miami. With my limited mobility due to tubes and electrodes hanging out of my body, I was really no help to her as night started to fall. She called me and told me she had found a place called "The Ben!" It could have been called "The Mark," "The Derrick," or the "Bo and Luke Duke," I didn't care as long as it was safe. Most importantly, it allowed her to get off the street as night was settling in, she would be responsible for all of our luggage, and she would be trying to get back to the hospital. I was having a fit because she was all alone, so I was ecstatic that she found somewhere to stay. When she checked in, the manager "Crystal" could see the anxiety on my wife's face and jumped in to take care of her and her needs. My wife explained that she needed a room due to the circumstances regarding my stay in the hospital, and this was one of the closest hotels to the hospital. She said she had no idea how long she would need the room, but she needed a room. Crystal did not hesitate to find a room for my wife and reiterated that she and her staff would be there for her especially considering the circumstances. Side Bar: You can always tell positive and negative influences on people. When my wife returned to the hospital, all I heard was how great Crystal and her staff treated her. There was a little mix-up with the rooms, as two different rooms were assigned to my wife. Once they reconciled which room she was supposed to be in, the hotel staff came to move our belongings to the correct room. When I tell you, they took any additional stress from my wife as she was utterly flustered due to the series of events. Fast forward six days, and I was finally released from the hospital, but we still needed to get back to Miami. Being that it was late, I wanted to at least experience one day in the hotel, so instead of getting on the road at night, we decided to stay the night, so I could experience the hotel and get some much-needed rest. This hotel is absolutely amazing. I understand why my wife talked about the staff every day she returned to the hospital. The doormen, the bellhops, the cleaning staff, servers, servers, you name it; they are the epitome of customer service and caring. No matter what we needed, the staff did not hesitate to ensure we got it. They have a couple of restaurants on the property, "Proper Grit" and "Spruzzo," but the one that draws the most attention is the roof-top pool bar "Spruzzo!" We dined for lunch, and it was no disappointment. I was starving... not sure when was the last time you all stayed in a hospital, but the food is not that great in the hospital, so I was looking forward to this meal. We ordered a dozen oysters on the half shell, lollipop lamb chops, and Paella Stew. GOOD LAWD! This food was absolutely amazing (or I was starving). The staff in the restaurant were excellent and knew the menu like the back of their hands. They were very vocal about what they preferred and what people ordered the most. I could go on and on, but this review will become overwhelming. The rooms were terrific, the staff was fantastic, and the food was outstanding. We have already started considering visiting again, but no hospital stays this time. Crystal! Thank you so much for being the difference and the smiling face my wife needed at a challenging time. Kudos to you and your team. You all should check them out and when you do, tell'em Drew sent ya! Yall be Easy! Drew read more

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I recently visited this hotel because my cousin stayed here for a night. I was pretty excited when she told me where she was staying, because I had not been here yet. She found The Ben because she is a Marriott member of some sort ,and this is a Marriott property. I was just excited about hanging at Spruzzo, their rooftop bar for a drink, and surely Saturday night at midnight was the perfect time to go, right? I had no idea that downtown West Palm was so utterly dead at that moment. I street parked literally next to the hotel, for free cuz after midnight. Guess this isn't surprising since both the restaurant and the rooftop bar were closed by then. Yikes! Had fun waiting in the epic lobby and enjoying the beautiful furniture and decor. The eerily empty yet still lit restaurant and living room area (complete with art bookcase and fireplace) looks straight out of a film. When my cousin met me in the lobby, we did take the special rooftop elevator to the roof to find bartenders and a handful of bargoers in full swing, but since technically it was closed, we didn't venture far. Even the hallways are regal and stunning. I love the gold dog statues everywhere. The room itself was also stunning in its visual beauty. Love the tufted leather headboard, the funky bathroom window door, the water in boxes. We sat on the patio for a while, which looked over the water/marina. Then I was glad the night was quiet after all. read more

The Ben, Autograph Collection - Hotels Near Me - West Palm Beach, Florida

Stay at the Ben for 4 nights, $1,170 a night, and ask for an extension of one night at the front desk, which they agreed, but was charged an additional $500, plus parking is $60 day compared to a garage next store at $30 day. I complained when I checked out but the front desk acted liked they could care whether I would come back or not. The Hotel is average all around, food , rooms, service, a/c broke, and I never got a phone call from the management. I'll never go back there. read more

I loved my business trip to Palm Beach, more so since I got to stay at the Ben! I loved this hotel just upon entering. The staff was super friendly and accommodating. The interior decor is fabulous- loved the dog statues. Really a great place! I dined in main level restaurant for lunch. Food was great- just had a wedge salad but perfect. My room was clean and cozy. The sliding bookcase into the shower was interesting and great concept for extra natural light. It's my go-to when in the area. Great place! read more

Great view from the top of the hotel. Horribly warm beer from the tap. The bartender tried to make it right but unfortunately there was something severely wrong with the temperature of my beer. The seafood Tower looked pretty amazing. It's only $200 plus. read more

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The Ben is truly a hidden treasure in West Palm Beach. One of the finer experiences, not to be missed... The history and influence is evident in the breathtaking lobby, Proper Grit-restaurant and certainly in their hospitality. As a newly transplanted local, I enjoy all the Ben has to offer as often as possible.. Their welcoming spirit towards dogs is part of their history.. Byrd Spilman Dewey is the historical Matriarch of The Ben.. The Dewey Daily, available in the Lobby, details the History and all The Ben has to offer.. The restaurant's and bars are not to be missed.. Exquisite culinary offerings and signature cocktails enhances the experience. The knowledgeable and passionate team members will guide you through their offerings to ensure your experience is 5 Star! Especially Ruth, always welcoming and professional at Proper Grit and Randy, bartender extraordinaire also at Proper Grit! I highly recommend The Ben for a staycation if local, lunch, brunch, cocktails and so much more.. so lucky to be in West Palm Beach!!! read more

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A hotel is only as good as the separation it puts between you and the outside world. The more seamless a transition from everyday reality to luxurious, well-crafted unreality, the better. The Ben Trovato is one of those places feels like stepping into a fantasy of affordable luxury--a clean break from outside world, guided at every turn by a staff who anticipates needs (and things they didn't know they needed) like no other hotel I've encountered. From the gorgeous, bespoke design palate that colors everything from the lobby to the guest rooms and two distinct restaurants (my partner, after much consideration, landed on "tropical Dark Academia"), to the innovative takes on F&B (order the coconut margarita at the rooftop pool-bar Spruzzo, you won't regret it), The Ben is a virtuoso act of hospitality, a fully realized vision of the future of travel. But The Ben's real edge is not the property--which is beautiful--or is its location on the West Palm Beach waterfront--which is stunning. The real reason The Ben is sine par is, of course, its service. Whether you are a new or returning guest, an out-of-towner (like me) or a local regular, the folks at The Ben have an exuberance for their work that belies their tireless efforts. Consider this: a young bellhop--in the prime of youth, fresh off an overnight shift--greeted us the next morning with such excitement, vivacity and genuine interest, I couldn't help but feel invigorated for the day ahead. That service extends to all facets of the hotel experience. Looking for a way to get to the beach? A complimentary a personal shuttle will take you there and back, or anywhere else. Forget something to read? The Ben has a one-of-a-kind "Book Butler" that will present an assortment of loanable curated titles in the comfort of your room. On the weekend of our stay (Memorial Day weekend, May 23-25), despite with several wedding events and an influx of guests, the Ben never felt crowded in the slightest. Even at the busiest hours, it felt like we had the place to ourselves. Hats off to the staff for making this a truly unforgettable experience--without breaking the bank! read more

GORGEOUS place! Absolutely loved it here & Tamara at the valet was so sweet & offered us waters while we waited for our car. read more

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The BEN West Palm is absolutely divine!! The staff- amazing...the ambiance...awesome. I don't have anything negative to say about this hotel. I actually had an overnight stay (after cruising), I enjoyed this hotel so much I would take a trip to West Palm again just to stay again. The rooftop pool is small but big enough to be comfortable. Definitely give them I try!! read more

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A big group of us stayed here this weekend for a wedding. Very nice hotel and superb staff.... Rooftop pool and bar and nice lobby bar. My cosmo though was $26 but think that's going rate in W Palm Besch . Rooms are nice and they give you a key on a bracelet. read more

Had an excellent experience at the The Ben. Everyone was very welcoming & the rooms were spotless. The front desk, the door men and valet team were all so kind. Mariana was amazing & went above and beyond to help everyone! read more