Terrible customer service!! I requested to cancel the membership and the staff informed me that I…read morehad to send an email to cancel; however, they provided me the wrong email and it never got cancelled. I was told that the correct email was provided in my contract. I never imagined I'd have to check my contract for the correct email. I just assumed the staff would know the procedure for cancelling, but I was wrong. Be careful when canceling folks!!

Let me preface this review to say that the beds and facilities are clean and the staff is friendly…read morefor the most part. This review is for Abby. Worst customer service experience I've had in a place of business in a long time. I went in for my usual spray tan and to give my 30 day notice of cancellation as I've moved and this location is no longer convenient for me. Upon cancelling, they charge you a $16.50 cancellation fee. My question was "will I be able to use the spray tan through the 7th of October with this additional fee?" Is it like a proration? The answer was no. "It's a charge so that you aren't charged again October 1st. Unless you cancel exactly 30 days in advance, you'll be charged this additional amount." I've been frequenting tanning establishments for years. Generally, they all want a 30 day notice of cancellation, but prorate your charges. Different companies have different rules and all make you sign lengthy contracts. To each their own. This is not the reason for the review. Abby calls me, as I asked for someone to contact me because the employee "didn't understand it either" and I wanted clarification. Abby reiterated the fee and then proceeds to tell me that "I signed a contract, that there are signs all over and that "I must not be able to read!" WOW. She proceeds to tell me that I am an "entitled c-word" (I won't post that here, but you know), that I cussed out her rep and that I am banned. After the initial shock, I said a few choice words of my own. This isn't about the $16.50. It's about professionalism and integrity. I didn't deserve to be treated that way. I did not cuss her employee out. Customers have questions. This was a legitimate question. Instead of explaining or offering a solution of " to avoid this, we could set your cancelation day to 11/1, or anything similar, she resorted to name calling, banning and lying. I'm still upset by the way I was treated. She also refused to refund the charges and thinks that it is "funny" that I've paid for the full month, the extra fee AND unable to use the service. Proceed with caution here.

I did not have a good experience. I asked for low intensity bed package twice during the membership…read moresign up. It was all about upselling to higher package, regardless of skin tone.

They will take your money! I have been a member for over 3 years and went in person to cancel my…read moremembership at the beginning of July. They told me I was too late to cancel for July, but my membership will terminate at the end of July. I signed the cancellation on the pin pad and left. August 1, my account was debited for my monthly membership and I called immediately.It is now 2 weeks later and I am still trying to get this resolved. I have 16 outgoing calls to the salon and one return phone call from the district manager. I was promised a call yesterday after Rachel (DM) spoke to corporate but once again did not hear back. The level of unprofessionalism customer service is nothing like I have ever seen. I asked them to pull camera footage of the date that I came in to prove I was there, described the person working there in the time of day and yet they still refuse to believe that it could've been a system error on their end and give me my money back. Customers do not come first here and I have spent obscene amount of time trying to get a refund for their error.

Wonderful experience!! I booked a piercing switch out because I had an MRI so had to remove my…read moredaith for the first time and couldn't for the life of me get the ball to fit back in. As soon as I walked in, it smelled heavenly, the ladies working were so warm and welcoming and the place felt so nice, clean and calm. The piercer was extremely quick and so gentle. I will definitely be back for my next piercing, as I hadn't yet found someone around KC since I've moved and they made me feel so comfortable from just a short experience I did have! Thank you!!

100% recommend this place!! I got my industrial piercing here and it was super quick! Jennifer was…read moreso nice to me and even complimented my eyeliner which was so sweet. There was calming music playing which helped so much to relax me during the process. I'm definitely planning on coming back!

I went to get my very first spray tan this week, and I'll admit, I was nervous. Not because of the…read moretan itself (I had heard amazing things about Recreating Rays), but because being nearly naked in front of a stranger can feel intimidating when you're already self-conscious about your body. Then I noticed a sign on the wall that said I didn't need to apologize for body fat, folds, scars, or stretch marks, and that loving yourself was the first step to flawless results. I teared up reading it, realizing how many women have probably stood in that same room feeling the same way. Thank you, Recreating Rays, for not only giving me a beautiful, natural glow, but also for creating such a safe and empowering space. My body felt worthy exactly as it is and that means more than words can say.

I went to the LS location. This was my first spray tan with them. As soon as you walk in, you are…read moregreeted with a friendly smile. The check in was simple. The overall process was 20 minutes. Jamie was the person who did my spray tan. She was friendly, ask me questions for what I was wanting, and was very professional. I will definitely be going back for my future spray tans.

Paradise Beauty helped me feel beautiful and confident on my wedding day! I received so many…read morecompliments on my hair and makeup during my big day. I love looking back on my pictures and seeing how beautiful I looked. This salon is a wonderful one stop shop for all that you would need on your wedding day. The services that I used were tanning, makeup and hair.

I went to Paradise Hair, Makeup, and Airbrush Tanning for the first time for a gala event and wow…read moredid they deliver!!!!! I chose them because the offer everything which kept it simple on my end so I didn't need to run around to different places for different things. They were so professional and flexible with my needs and requests - I really felt seen and heard and received what I asked for! The girls were even willing to take extra time getting creative in problem-solving how to hair spray glitter into my hair! Thank you so much Paradise!! I felt so beautiful!!

We used Graceful Beauty KC for our wedding on 12.4.21! We were a two-bride wedding so we both had…read moresets of bridesmaids and moms. Ultimately we had 11 people who needed hair and makeup. Sophia and Sabina were with us to the end. They brought on a third artist and then the week of the wedding offered a fourth artist to ensure we would stay on track with our timeline. All of their work was beautiful and after doing the tutorial we were able to communicate easier because we had met and interacted. They were great and even recommended an aesthetician and fake eyelashes. 10/10 recommend!

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