3-13-2026 otherwise known as Friday the 13 th. Came to have Ada do a full lash set, been coming pretty much every month recently. I make my appointments using the Yelp app for The Beauty Room in Mililani's website. I like that Ada has her own room off to the side of the row of recliners ( more privacy) but today I could hear someone's high heels clacking back and forth during my entire session. There was also oldies music playing in the background that I recognized. You have your eyes shut the entire time after your eyes have tape applied. Today Ada finished in about 43 minutes which is super fast. This was not a retouch but a full new set applied. Ada is very pretty and gentle with a light touch. First time I noticed her fingers weren't cold during the service. Very glad I was in and out so quickly. You're not supposed to get your lashes wet for 5 hours. I was prepared with a Tokidoki hat, umbrella and windbreaker in my tote. Darn Kona Low Storm wasn't going to ruin my new set of lashes. Friday the 13 th for sure with wind, rain and power outages as I write this review in the dark. Take care, keep safe, dry and warm. read more

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I love my lash extensions from The Beauty Room! Mai V is amazing-super talented and consistent. I got a volume full set and the design looks so fabulous on me. They last a long time and still look great until my next appointment. She works 5 days at Kapolei Mall and on Thursdays at Mililani Mall. Highly recommend! read more

The Beauty Room - Skin Care Near Me - Mililani, Hawaii

I've been a loyal customer of The Beauty Room Miliani for more than five years, which is why my recent experience was so disappointing. I explained that I was late for my four-week lash refill because I had been out of the country on vacation. Although I still had lots of lashes from the full set I received at my previous appointment, I was told I would be required to pay for another full set due to policy. Because of my time constraints that day, I simply asked if they could accommodate me with a fill and schedule the full set for my next visit. My request was refused due to policy! As a CEO, I understand that businesses need policies. However, I also believe good customer service includes knowing when reasonable flexibility is appropriate--especially for a loyal, long-term customer. After more than five years of patronage, I was disappointed that there was no willingness to work with me. Policies are important, but so are the customers who have supported your business year after year. If being valued as a customer is not of importance to you, The Beauty Room Mililani is a great place for you. read more

I really wanted to have a good experience here, especially since my waxer was very sweet and polite. But unfortunately, my Brazilian wax left me pretty disappointed, traumatized and uncomfortable. My appointment was scheduled for 5:30 PM, but I wasn't taken in until 5:45 and was done by 6:15. I was surprised to be charged $80, even though the service was listed as $70 online and only lasted 30 minutes. I didn't realize the price difference till my cousin brought it up after I told her how much I've paid including the tip. I understand charging if the appointment was going over time, but it did not. The wax used felt way too hot and left me with a burning, stinging sensation that continued even hours later. I've had Brazilian waxes before and never felt this level of discomfort. Now, weeks later, I'm still dealing with itchy skin and painful ingrown hairs. I reached out through Instagram hoping to talk to someone directly, but I haven't heard back. I understand that things happen and not every appointment is perfect, but I really hope the salon takes feedback like this seriously to help improve the experience for others. read more

The Beauty Room - Appointment confirmation - Skin Care Near Me - Mililani, Hawaii

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When Kathy isn't at the Kamakana Location, she is at this location in th4 Mililani Town Center. This location is smaller with several private rooms and about 6 chairs. It is very clean and modern with great decor. The employees here are always friendly and welcoming. The location has a lot of parking but can be busy as well. If you need your lashes done, see Kathy! She will not disappoint. read more

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Let me just say the service was great, Tommy has great costumer service. Unfortunately, he doesn't wax eyebrows great. He probably does better in other services. My eyebrows don't even match. I only had a month worth of growth, and it was a "clean up" wax. I got to show him a picture of what shape I like. The shape is completely different from what I came in with. read more

The Beauty Room - Example picture of the shape I like and try to keep - Skin Care Near Me - Mililani, Hawaii

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I've been going here forever. Ann and her crew do a very beautiful job. She's in Mililani and Kapolei and you should give your lashes a treat. read more

I have been getting my lashes done here for years! Tommy is my absolute favorite tech, he's such a kind, respectful, prompt & skilled guy! But all staff have been wonderful in my experiences as well! It's a clean and relaxing environment! read more

i used to have my lashes done at another establishment at Kapolei...anyways my favorite lash tech had to go back home to Vietnam to care for her elderly parents-there was another lash tech but her schedule wasn't flexible and was only servicing lash extensions on weekdays only. I did a lot of researching I even considered going back to the old-fashioned applying your own false eyelashes with the dang glue but it doesn't stay well and most store brought eyelashes are not the right size where you have to cut it a little. Pity me I wasn't born with long lashes but I have impossible "Asian" style lashes that stay flat regardless of curling them with the eyelash curler; I tried those mascara to lift your lashes but most times it ends up on my eyelid not on my eyelashes and it didn't look natural but clumpy and messy! So after doing some research I came across The Beauty Room at Mililani - I live in Mililani but it never crossed my mind - I kept passing by the shop when I needed to do errands. Anyways, I've been coming here for almost 2 years now. My lash tech (John) he is so awesome. Super friendly - the rest of the staff are friendly also! John does a very good job with my lashes I am so at ease (tranquil and zenful) when he is working on my lash retouches - he is so gentle you can't even feel him applying/removing lashes. I enjoy talking to him while he works his magic - if I don't make small talk I probably be snoring away (LOL). Hate to brag but John is my go to guy for my lashes he is now my favorite lash tech at the Beauty Room. read more

My appointment started on time and the staff was friendly. It was my first time getting a set of lashes and it was a pleasant experience.

My daughter accidentally made her appointment for the Kapolei location so as soon as they opened she called and asked to have her location switched to Mililani. When she checked in she told them what happened and that she had an appointment time. The gentleman told her to have a seat. She saw 3 people come in and leave while she waited. When she asked about her time slot some woman told her "oh sorry, I'll take you now". Long story short daughter got burned not once but 3 times.... She's just a teenager so she wasn't comfortable to ask for her name. Would not recommend. They didnt even offer her anything. Oh.... She did say "oops....sorry" after the first burn. I should have went with her. read more

The Beauty Room - Burned by wax. Never again - Skin Care Near Me - Mililani, Hawaii

Do not go here!!! They cut your natural lashes and do not remove them properly. I was so shocked at how much lashes the lash technician cut off! AND THEY DO NOT ISOLATE LASHES. I have nice healthy lashes to begin with and like to get extensions to enhance my eyes, for special occasions etc. SO DISAPPOINTED with this place!!! I'm now bald for the time read more

Ada was great at the Mililani location for lashes and brows. Very detail oriented and gives recommendations while also listening to your wants/needs. read more

Story time, cousin. I had my lash extensions taken off about a month ago. Here's the background- I had a fill (I had volume lashes) and there was an issue with my eyes not being the same shape; one was round and one was almond. Ada had me come in the next day and worked on it. It still wasn't quite right but I figured I would sleep on it and make sure it wasn't my imagination. I ended up having them taken off. I made an appointment with the receptionist for 9am the next day with Tommy. Before you ask me, let me tell you that I did not receive a refund for the lashes I just paid to have filled. It's important to know the owners do not give refunds. Their sign even says if you have an allergic reaction there is no refund, but they won't charge you to take them off. Wow, right?? Okay, back to it... When I went in they said I didn't have an appointment. What?? Yeah... so I don't know what happened but I had to come back later in the afternoon. I need to say this... Ada is an excellent technician. I easily recommend her to anyone who asks recommendations for lash extensions and I would 100% go back to her. Yes, I know she had my eyes uneven but she is human. Moving on... Fast forward a month. I missed my lashes. They really made a difference in my appearance. They aren't cheap though, right? So...I tried... and I mean TRIED falsies. I hadn't been that frustrated in a long time. LoL! I decided to take the plunge (again). This time I am keeping it all natural. Classic ellipse, baby! They are where it's at for me. I called and Ada was booked today so I went with Rosie. She was super nice and did a solid job. I totally liked the way they turned out. I do have issues with my right inside lashes tangling and twisting. That's just my lashes, though. I think I am going to have to go shorter lashes there? When I go for my fill I'll have to ask about that (and I'll also Google it cause that's what I do LoL!) Tonight when I brushed my lashes, four dropped right out on my left outside. I was super bummed. Overall I'm pleased, I'm glad I went back! read more

The Beauty Room - Still sparse from when Tommy removed the extensions that had been filled two days prior. Let's go, Rosie! - Skin Care Near Me - Mililani, Hawaii

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I have been a frequent customer of the Beauty Room since they were based out in Ewa Beach. I recently got a new lash set, and a few hours after the service upon brushing my lashes a ton came out (See Attached Picture). Never having complained in the YEARS I was going here I called to coordinate my lashes to be touched up after paying 200 dollars and them not lasting for a measly four hours, pretty reasonable if you ask me. To my surprise I was greeted with an attitude and was told I would have to pay to have them fixed long story short. I was brushed off and contact was cut. They have gotten more customer base and don't care about anything other then income completely abandoning any values of customer service. To do this to a customer who has spent thousands, thousands. Never once complaining, is absolutely disgusting! I will never go here again and recommend you don't either. read more

The Beauty Room - Skin Care Near Me - Mililani, Hawaii

went in to my eyelash extensions from classic to volume. volume was too heavy for my eyes so manager Samantha was so very accommodating that she made me an appointment for today to see if they could remove some of my lashes to make it like classic. I am so very appreciative for her help and no wonder she's the manager! read more

Thank you Ann.P for making my 1st lash extension experience, awesome! Ann was very thorough when explaining the different styles for the classic look. We decided to go with " wispy cat eye" and it came out great. I was in and out of there in 1 hr she's very talented. Definitely a returning customer. read more

Update (from 3 to 4 stars) Amy fixed my lashes within 24hours since the unhappy lashwork, she took me in for urgent resolution same day of call. I am happy with the luscious set and Amy's supportive customer service. She was understanding and clear and provided examples to help me decide and it was a great decision. Sending new check-in photo smiling. The only issue I have was during her technique of pressing on my eyeballs with her fingers when applying lash to my lid, haha. If you cannot tolerate -- ask to have the eyes taped up :) -------------- (updated above) Never elipse lash again for round eyes -- especially for cat eye. If this is how they are suppose to be, I dont want them. Recommend: Stick to "fans" for cat eyes like the luscious or volume set. And the sizing does not work to do 9 and 11s. Which is what John did because i wanted smallest length possible. These look huge!! Not practical and I was clear from beginning I like small natural look with cat eye. Service: John provided friendly and courteous customer service, even when we had to take awhile to add more lashes. He did well to avoid my ends of my lid as requested because my bottom lash likes to curl with my top lash. There was an undesireable gap in other areas of my eyes so the tech had to add more afterward. TBH John is kind but has bad attention to detail....and lash service needs HIGH attention to detail. As well as eye shape expertise (I have round eyes, I made it clear I am unsure of this new set and when I asked for photos I was not provided the photos to help my decision... John was helping me decide but whatever the decision it did not have desired shape. Anyway when service was done I looked and literally said to him I'm unhappy how they look! John responded by giving compliments about them that they look great -- but it was bad -- big up top when I already have round eyes and he said 9 was the smallest length. Definitely do not like the thickness either just makes it all the more noticeable and blotchy. Honestly, John needs more training on unique eye lash design expertise for individual eyes -- everyone's eyes shape different so lashes need to be place different or different sizing variation for the desired look. round eyes need to skip like 2-4 sizes for affect not just skipping 1 size. Pretty much threw away $160 ($145+tip).... because I'm ready to go somewhere else. :( Unless Amy can help? :) GOOD NEWS: I asked for them to be redone, and Amy is more than ready to help me out! Amy helped me with eyebrow microblade I'm waiting for 2nd treatment. read more

Ada have a great service all the time,my lashes always what I like,she's nice and friendly. Environment and music is relaxing.

I started a few months ago with The Beauty Room and the services it provides. Friends of mine recommended Ada who introduced me to Classic Ellipse Lashes -- a more natural eyelash extension that is just perfect for me and my lifestyle. Ada has a very delicate touch and is precise with her procedures, The end result is very professional and pretty! read more

This review is strictly for facials. Don't come here for a facial. I've been doing facials for years. I chose to do the microdermabrasion and my skin doesn't feel improved or better. Manager is very receptive, front desk is really nice and so is the esthetician but it wasn't quality work. Clean space. read more

After getting lashes while traveling in California, I needed an urgent fill. I'm glad this business has two locations with convenient hours. I highly recommend making an appointment and making sure you're making the appointment for the right location. They have a second location in Kapolei and I had accidentally made one of my appointments for the Kapolei location, thinking it was at the Mililani location. *Prices vary depending on when you get your refill. Also, they will not refill lashes that they have not applied. This was explained to me prior to my appointment, which I appreciated. They recommended removing my lashes that I got while in California and replacing it with their lashes. I had my appointment with Tommy and he was great! He took the time to explain the lash sizes and lengths to me and was very friendly. My lashes came out great! Truly had a great experience here and will continue to return here for my lash fills. read more

John has been tending to my lashes for the past 7 months now. Super easy to book online, convenient hours. I appreciate that he has his own room too! Great conversations & so comfortable that I've even fallen asleep a few times! read more

I wanted to get my eyebrows waxed. An hour after I left I noticed the burns under my eyebrows. They hurt so bad. I went back to get a refund. They told me that I had a reaction to the wax which was obviously not true. They were clearly burns but they didn't want to admit the fault on their end. I've had my eyebrows waxed many time before at other places. Never experienced something like this!! Super disappointed because my eyebrows came out nice. :(( Was supposed to get a call from the manager but never did. read more

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Best eyelash extensions and upkeep with Ada N. She is very professional, clean, timely, and always does a terrific job. The quality of lashes and vibe is very satisfying! Thank you Ada!!! read more

I love getting my facials here! I was able to walk in and get seated that day She consulted with me after looking at my skin! Felt so renewed after read more

I've been a consistent client since their beginning back in Ewa. Workmanship has been going downhill, but I remained loyal and dealt with it because I liked the fact that fills only took 45ish minutes. A recent terrible customer service experience finally gave me the push I needed to go elsewhere. Never wasting my time and money on subpar service again. read more

Thanks to MAI for saving my eyes from someone else's horrible lash job(HI Lashthetics Waipahu)! I appreciate your patience, kindness & how gentle you were with my eyes. I should've waited to get an appointment with the Beauty Room, but had a party to go to yesterday and they had no openings. Well my dumb a** paid for it!! Long story short- I was in pain for 4 hours, countless eye burning, top and bottom lashes glued together! Shop owner didn't care that her untrained employee was hurting a client...so yea that's how ended up at the Beauty Room Mililani. When my lashes do heal, I will be making an appointment to have a new set done with Mai. Thank you thank you thank you for helping me out!! read more

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If you're someone who has sensitive eyes when it comes to getting lash extensions -- schedule an appointment with Ada! Seriously. Every other experience I've had with lash tech has resulted in uncomfortable, irritated, teary eyes. Since meeting Ada, I have not looked elsewhere. She is soooo incredibly gentle (--this I appreciate more than anything), and on top of that, she produces amazing work. I've changed my lash style/length multiple times, and she always manages to work with my requests. read more

Went in for a quick eyebrow wax. The gentleman asked "just clean them up?" I told him "yes but I don't want them too thin". He destroyed my eyebrow not only are they not the same shape as other but they are no longer even the same length. one is shorter than the other so much that I have to draw my eyebrow, which I didn't want to do. But the kicker is that isn't short at the end it's short in the middle. When I said why did you wax all of this off..He told me to match each other, but sir they don't at all!!! And the shape is terrible now. His answer to me was but the rest of your eyebrows shape is beautiful. No sir again it's not. Even after he saw how upset I was I was still charged full price. Now I don't even know if my eyebrows are going to grow back correctly. The kicker when I was leaving after I said I don't like to draw my eyebrows in..Oh you can get ombré down. No thats why when I came in my eyebrows were fuller because I don't want to do that to my brows. And I asked that he not make them thin or take too much off. Never coming back here again..I'm going to a place that knows what they are doing. They should say they as a wax place. read more

Been to a few lash places and omgg this one is the best so far! Usually I get a bad reaction (red/ irritated eyes) to the fumes of the lash glue but not at all this time around. I got the Volume set by Ada and she is the best y'all! Never have I been asked what length/ curl size/ style I wanted until I came here. She made my lashes look so full that I can't wait to go back for my refill already LOL. Also, the lazy boy chairs are so comfy (haha yes I fell asleep) compared to lying on one of those massage tables so if you're prefer that.. definitely check this place out!! And they're open pretty late, perfect for after work! read more

I personally had a really great experience with May who did my lashes. I came here because the original lashes I received (on Thursday 04/11/19) by another provider did a botch job. After the third day, half the lashes had already fallen off and my bottom lashes were glued to my top lashes at the outer corner of my eye (ouch). I made an appointment for 04/15/19 2:00pm initially for a touch up. I didn't realize they don't do touch ups from other providers but they let me know they can do a removal of the lashes if I wanted to. I opted to have the original lashes removed and a new set put in. May was so sweet and so so patient when putting in my lashes. She asked me a few times what length I wanted and even showed me an example of the different lengths of lashes on a palette comparing the lengths. She even made sure I was completely comfortable before starting and asked me what style I wanted to do. I let her know what I wanted (as natural as possible and 13mm length). She was also great at making me feel comfortable through the removal of the original set and let me every step of what she was doing. May was also great at having a conversation. She was just so sweet and patient. I really enjoyed how gentle she worked on my lashes. I will definitely come back to see May. I highly recommend her! read more

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My boyfriend had his appointment around 10am. He had a male worker waxed his eyebrow. He specifically told him that he wanted to wax just to clean up. No shaping or thinning at all. At the end of the service he left dissatisfied with the service.The male worker took more than just a regular clean up. Being that he wanted to a clean up before our trip for a wedding he is not happy with the outcome. He definitely will not be returning back to this business again!!! read more

The Beauty Room - Skin Care Near Me - Mililani, Hawaii

I have been going to the beauty room for 5 years and ADA N. Has been doing my lashes and I am always more than satisfied. Great atmosphere and good people! Love Ada!! read more

Took my sister to get her lashes done for EDC. We arrived 10 minutes early and they had my sister fill out a reliability form along with instructions on how to care for your lashes. Linda took my sister right on time for her appointment. It was her first time getting lashes done and Linda was very good at finding out what kind of lashes my sister was going for, explaining and giving examples of the different lengths of each lash. Linda made my sister feel very comfortable making conversation and letting her know what to expect. Her attention to detail was much appreciated. The rest of the staff was also very friendly as I walked in and out of the store to pick up my son. The whole process took about 2 hours and came out amazing! We'll definitely come back. Thank you Linda! read more

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I've been coming to the Beauty Room for almost two years now. Ada is amazing lash artist. Patient and takes pride in her work. She makes you feel so relaxed and most times i end up falling asleep. read more

I go in to see Ada for my lashes and she always does such a good job, exactly as I like it! It's so comfortable I usually end up falling asleep and voila awake with beautiful lashes! I didn't realize she was the owner. I would definitely recommend her and her business!! read more

I knew 2018 was going to be a great year when I heard that The Beauty Room now has a location in Mililani Shopping Center right across from CPK. Lots of parking in the lot so you don't have to fight over parking. Personally, I love coming to The Beauty Room because they do such a wonderful job with my eyelash extensions. Each session usually takes up to an hour for a full set & they make sure every visit is relaxing and comfortable for you, so sit back and allow these professionals pamper you! I recommend going to Amy or Kimmy. My go-to would be their Full Volume set (full/long/dramatic) or their Lucious set (full/soft/fluffy), it just depends on what occasion is coming up within the month then I'll be able to decide how I like my lashes. Don't forget to ask for your complimentary eyelash brush so you can keep up and maintain the quality of your lashes. As for lash-beginners, if you want to know the difference between classic or volume, don't hesitate to ask these professionals on what's best for you. Depending on how full your natural lashes are, they will let you know if you should do classic or volume. Can't wait to come back and refill my lashes :) read more

The Beauty Room - Lucious Set by Kimmy - Skin Care Near Me - Mililani, Hawaii

This is my second time going to the Mililani Beauty Room to do my lashes and I would say it was a better experience than my first time. The first time I did my lashes my eyeballs started to burn while the lady was applying the lashes on my lash line. I went home feeling great, sexy and confident with a little redness. The next day I woke up with my whole two eyeballs bloodshot, it felt tender and swollen with pain. I tired clear eyes but that thing burnt my eyes even more (it felt like acid was being poured into my eyeballs). I called the beauty room and found out it was the glue that affected my eyes. Anyways, the redness, tenderness, and pain went away in 4 days. I went back a week and half to retouch. I booked an appointment online that same day and I picked whatever tech was available. I went in and Mai was the tech that did my eyelashes. She was nice and sweet and I told her about my first experience and she was aware about it. Although, there was a little sting, I went home with a little redness with little pain. Woke up the next day, my lashes were fine, eyeballs were good and I'm feeling confident . Thank you to Mai read more

The Beauty Room - Skin Care Near Me - Mililani, Hawaii

First off I have to say the decor and design of this place is so stylish. It really says a lot when you are comfortable the moment you walk in. My lash tech I see is Amy T and let me tell you... SHE IS THE BEST LASH ARTIST I EVER HAD! I've been to so many places where either the lashes fall off instantly, the appointment was painful on my lashes, or the end result was clumpy. Trust me, I've been doing this awhile. But with Amy, my lashes come out big and beautiful every time! Typically I do the volume style, and I love it! It makes rolling out of bed look glamorous lol. As far as appointments go make sure to book in advance! I've never had a issue making a appointment, but I always try to do it 1-2 weeks prior. read more

The Beauty Room - Skin Care Near Me - Mililani, Hawaii