Bought a 4 piece bedroom set from Bob's and paid for the white glove delivery. In the meantime, we…read morehad a king size mattress delivered the day before the furniture arrived. We moved all the old furniture out of the room except the new mattress, which we left on the floor, sitting on the new plastic it was wrapped in. Upon arrival I asked the delivery crew if they needed me to move the mattress or lean it against one of the walls of the room so it would be out of the way. He said not to bother, they'd handle it. I waited downstairs with my wife as they put our furniture together. An hour later they asked me to come up and inspect. We noticed the mattress wasn't in the room and assumed they had moved it. After inspecting we went back downstairs to wait. One of the men approached us and asked us to sign for the job because they were done. We asked about our mattress to which he replied there wasn't one to be delivered. We explained we weren't having one delivered, that it was already here. Where was our brand new mattress? They just looked at us blankly. We explained again, and suddenly a light turned on for one of the men. He suddenly began profusely apologizing. Turns out they took it to the curb in the rain and were going to throw it out. Upon reviewing our security cam footage we could see they took our brand new mattress to their truck where they leaned it against it, one side on the road for 30 min. When they brought it back inside it was covered in dirt, soaked in rain and the new fabric was roughed up. Called Bob's and got a customer service person. Hard to understand them but they were helpful. We've been told it can take up to 72 business hours for someone to return our call and review our claim. We will never do business with this store again. Beware! Avoid their delivery service.

I moved to this area from CT where Bobs is headquartered. They are ubiquitous there. And they are…read morewell known as a seller of very low quality furniture that doesn't last anywhere near as long as it should (think IKEA but cheaper. The sort of stuff you might put in a guest room to never really get used but it looks okay.) I was looking for some cheapo furniture so I went in and was blown away at how expensive they had gotten, either over time or in the transfer from CT to here. When I asked the salesman (who was too overbearing in the way of fully commission-based sales people in stores that don't value their customers or employees) why the furniture was so expensive if it was a discount furniture store as the store is called and as they had traditionally been he told me they weren't a discount store; they were a regular full-priced furniture store. So I'm here to tell you that if you're going to pay full price for furniture, please trust me: this isn't the company to trust. you'll save money and have longer lasting furniture even from a bottom of the barrel place like IKEA, and that isn't saying much.

Great and quick experience buying a foundation! Affordable, too, the agents on site found the least…read moreexpensive one and got it to me asap!

Adam was a very knowledgeable sales man. He was not pushy at all, and made my husband and I…read morecomfortable. We invested in a tempurpedic mattress that day. Great service!

Services, selections and values are all great! Bill was so helpful and took great care to get us…read morewhat we needed in a comfy chair.

The staff at the store was amazing! We went in to buy a couch and they were super friendly but…read moredidn't hover. The ladies we patient and kind while we went back and forth on what we wanted. Thank you so much, so excited to get the new couch today!

Sale Associate Chris was great he greeted me walking in the door help me find what I was looking…read morefor overall just a great sale rep. Thanks for the help I will be coming back.

Absolute terrible customer service!!! The furniture is cheaply made and even with an additional…read morewarranty they don't care about customer satisfaction. Will NEVER shop there again.....My experience was SO bad I am contacting the BBB AND The consumer protection agency!

This place makes shopping for a mattress so easy! The manager, Fred was very knowledgeable. We…read morewere able to narrow down the type of mattress that we needed in no time. He even gave us pillow recommendations. I am looking forward to a better night sleep! Thanks Fred and staff at Mattress Warehouse!

I completed a comfort exchange in early May. I was charged an additional $1300…read more They charged my card again last week for the same amount. We didn't even step foot in the store. We addressed the store and it has been 3 days and nothing. We had to cancel my credit card and file a duspute with the credit card company. What kind of shannigans is going on with this company? Despicable! On 8/11, Mattress Warehouse customer care sent the blanket BS response below, not addressing the crime of charging my card a 2nd time. STAY AWAY FROM THIS COMPANY.

The mattress is fine but the deal is not. In order to qualify for the 120-day sleep trial return…read morepolicy, you have to buy an expensive protective cover. And then, if you do return the mattress, there is a restocking fee of $250. So your return costs you about $350. They blow by those details so fast at the sales desk, you may not fully comprehend it until later. I believe they are counting on that. They got me. Good for them, but I won't buy there again.

We walked in. We met David. Talked to David. David was very helpful and patient with us. He…read moreexplained things we never really thought about when buying a bed. David gave us a great deal! We left feeling good about our purchase. Couple of days later, the delivery guys came, set it up in fifteen minutes. Done! We're really happy and very comfortable on our new bed, like never before. That's the long and short of it all. I highly recommend this company. The establishment was bright and very spacious, as most furniture stores are; no worries about physical distancing even if there were other people. We were assured that all the displays were sanitized, so we had no reservations about trying out most of the mattresses. Just so happened that my wife and I were the only ones there, so we had David's undivided attention. Really, we never thought to consider all those things that were explained to us. We never felt rushed or that it was hard selling. It was really a friendly discussion based on personal experience. You can tell that he had a passion for it, and that his purpose was to help people find what they needed. All in all, we left feeling that we made a friend and got a really good deal at the same time. I've always thought that a bed was just another piece of furniture, but really, it's an investment in well-being. We saved around $3400 on a Francesca mattress with an adjustable base, and IT IS AWESOME! Thank you, David. Mattress Firm is the way to go, folks!

Scott was very helpful and knowledgeable. He helped us pick out the perfect new mattress and base.read more

I wish i could give this review 0 stars, because I would. They did not allow me to use the 120…read morenight sleep trial like they said they would, even after I have email confirmation from the store manager saying they would allow me. Don't trust this place. You can get much better customer service elsewhere.