The company has been good to us in the past.The problem I am having with State Farm is a very angry…read moreperson on a motorbike rammed his tire into my back bumper of my 2011 CTS COUPE CADILLAC and broke the bumper. This happened on 07/19/2026 around 3:15, and between 3:19pm at 9150 N Tarrant Pkwy,North Richland Hills,TX 76183.The biker drove away from the scene.That is a hit and run, by Texas, State law and it is against the law to hit a person and run away.I did call NRH Police Department and they came out and I pressed charges on the person if they ever find him.I was on the phone talking to 911 ,the person is a Caucasian man guessing about 20 or little older.The number on his motorbike On the windshield was 701. He had on all black biker clothes. He was wearing Motorcycle gloves with allies, steel protection balls on them.I could not get his license plate. State Fram Insurance tells me that it is not a hit and run. Vandalism because the person was mad when he did it. I have never in my life seen this person. I am 100% disabled American senior man. The Insurance company want us to pay for thier policy ,but they are quick to be a professional bully to us and refuse to fix our vehicles.

I would stay far away from this Insurance agency if you're looking to get the best deal. I was…read moresent incorrect information on my current policy, which ended up costing me a lot of money and for my new lower cost insurance company to be canceled due to their mistake. you would think as much as you pay for the agents could send over correct information. Never once did they own up to their mistake. I ended up canceling all my other policies with them and went with another State Farm office nearby. it was definitely a good decision!

We have had State Farm home and auto insurance for 26 1/2 years. We have made two claims in that…read moretime. The first time their response was acceptable. This year ,however, they dragged out their response. We needed our roof repaired after the tornado and hail damage. Not only is it now 6 months later and we had to hire someone to fight them to get a new appraisal. The mediator worked with them and they agreed to a certain amount for replacing the roof. Weeks later and still no check. We get an email saying they will only pay 1/3 of the agreed upon price. So, now we have to fight some more plus pay the person we hired. I'm furious! We will be canceling our State Farm policies and looking for insurance somewhere else! Look for any insurance company but State Farm. They want to take your premiums and cover nothing!

Received a call today from State Farm about auto insurance on three vehicles, Nelly talked and went…read morethrough the policies and coverage over everything. She was an amazing help. Nelly and her State Farm team are the best of the best I recommend them to anyone needing home auto insurance.

I had a great experience working with Ashlee Moore at Boomer Benefits for my Medicare planning…read more Ashlee was knowledgeable, patient, responsive, and took the time to clearly explain the differences between Medigap options without making me feel pressured. She answered my questions carefully and helped me evaluate the choices based on my own priorities rather than simply trying to sell me a plan. I ultimately enrolled in an AARP/UnitedHealthcare Plan G, and I felt confident about the decision because Ashlee made the process straightforward and easy to understand. I especially appreciated her follow-up and willingness to discuss my questions in detail. Medicare can be confusing when you are going through it for the first time, and having someone knowledgeable and responsive made a big difference. Highly recommend Ashlee Moore and Boomer Benefits for anyone looking for help with Medicare.

Kevin Barron is an outstanding Medicare agent whose expertise and genuine care transformed a very…read moreconvoluted process into something clear, manageable, and reassuring. Each conversation with Kevin was thoughtful and paced to match where my mind was at, he made sure I remembered what we discussed, answered every question with expert knowledge, and never once applied pressure or tried to sway me toward any particular plan, insurance group or decision. His professionalism is matched by his kindness. Kevin is respectful, patient, and truly a pleasure to work with. He was consistently timely with our meetings and follow‑ups, and he went above and beyond in his customer service at every step.

Long time customer (19 years) treated like high risk bum. I called to stop insurance since I had…read moremoved and due to cost chose a different carrier. They did not stop the coverage with progressive. They said I did not sign the correct form. I explained I signed what the gave me. If they sent the wrong form, that is Schwan's fault. Bella said no, we did our job right. I must admit, I lost it. Told them what I thought of them. I do not recommend them. Went from good to just bottom of the barrel for agency and customer service. BEWARE if you chose them.

Tim Schwab is the absolute man. He is the elite when it comes to shopping insurance. As an…read moreindependent insurance agency, he can be real with you. He went way over and above to help me and family and our new auto insurance and renters insurance. Super knowledgeable and great communicator. Highly recommend to anyone shopping. You will not regret -G.A.

Stay away from this office! Poor communication, does not help in answering questions or acknowledge…read morethat I've cancel policy's. My whole family has an hard time with the office personal.

18 year old daughter gets in not-at-fault fender bender two years ago and a speeding ticket around…read morethe same time. They raised her rates. She pays on time and has had no issues since. They canceled her from our policy on the 2nd of February 2022 and we didn't find out until my daughter went to pay her insurance today. They say they tried to call me once. No emails, no notifications on app, no calls to my wife or even to my daughter. She's been driving around without insurance all month and this office barely even tried to let us know. Communication has been a problem with this office since day 1 and the only reason we hadn't switched yet is that it is a pain to do so. (which they apparently count on for customer retention) If you turn your GPS off for 2 seconds Statefarm sends you an email and the app blows up your phone. Full on Defcon 5 status. They drop a driver off your insurance and its crickets. If you have to get Statefarm (god why?), do yourself a favor and find another office to get your policy through.

I would not recommend this agency. Bryan agent lied to me and added the drive and safe to my…read morepremium and did not disclose the info to me. Once I found out I had it removed and my premium increased $200. Then when brought to Bryan attention he acted as if he was not aware and I called the agency to have a supervisor call me back no one called me back. I had to file a complaint with the Texas Dept of Insurance. I was told by Bryan he would see what he can do about it now 60 days in nothing. My insurance is about to be cancelled all because of his lies. I would not use this agency they lie. This is unethical. His agent contacted me I would have NEVER left if I would have been told the truth. I have texts, emails and recorded calls.

Ricky was great. Pleasantly surprised with how much he helped me save compared to other auto…read moreinsurance companies. Great customer service. Highly recommend going through Ricky for all your needs!

Very prompt service. Professional, knowledgeable and efficient. Highly endorse. They made it…read moreeasy.

David Hall, State Farm Insurance, is my wonderful agent for my home and auto. I know without…read morequestion that he is interested in helping me. I am a widow...so it is super important to find an insurance agent who has a personal interest in my safety. David Hall is that man. I am so glad that I made the decision to enroll with him and State Farm. Of course, I don't want any catastrophic event to occur that I should need Mr. Hall, but I am confident that he would handle it admirably. Leslie M

Bret and Alliance Insurance Agency were amazing! We had awesome customer service from start to…read morefinish. It was a very personalized experience with a real consideration of our current needs as well as our financial situation. If you want an agent dedicated to giving you a first class, personal service, Bret and Alliance are first rate!

Bret Byrd helped my family choose a home insurance company and plan for our new home and he did not…read moredisappoint! From the very first interaction he was personable, informative and respectful. He searched through every outlet to find us the best company and then personalized the structure of quotes to our need specific on home type and location and even was able to work numbers to ensure we have the best possible fit for our situation. If you are looking for a stellar rep thats not afraid of doing the work and then some to satisfy your needs, Bret is the guy for you! Will be sending any and everyone his way because this is how your business should be handled, with care and respect!