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    The Benjamin

    3.7 (237 reviews)
    PriceyHotels
    Open 6:00 am - 6:00 AM (Next day)

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    Sofá in room dirty
    Hugo S.

    Not the experience I was trying to get, photos on the website are very deceiving. No restaurant on the facility(website promotes it) No bar or breakfast area Rooftop closed. Hotel is ok for a night but definitely theirs better Options for the money Room are decent but show at lot of ware

    M G G.

    Refund my money in full for the worst stay in a hotel on April 2 2024. Broken air system , filthy chair and dirty carpet and tile floor ..

    DineoutGal A.

    Very nice stay here in midtown. Pros: - It's a 10 mins walk or so to fifth avenue for shopping and Rockerfeller Centre. - subway - green 4,5,6, Starbucks, sandwich shops and Duane Reade is just a two min walk away - 7th floor room we had was spacious - there was a small fridge and side sink and counter as well. - great hair dryer! Lots of heat and power. - we had no view but it was a quiet room - staff were friendly; we got a super late checkout which was really nice - $10 credit each night to use towards their snack section in the lobby (just give your room number at the desk). The items are overpriced in the sense that an ice tea or bottled water is $4 each same with a snack size popcorn. But it was a nice treat. You can't roll over unused credits and if you go over you just pay the difference. - bed was really comfy - a very soft bed which is not usually my thing but it was nice. Pillow was also really soft which I prefer a more firm one. Cons: - rooms are a bit dated and worn which gives a different vibe but clean overall. - shower head is low and I am short so for those taller it may be an issue - toilet has great pressure but not a fan of the door opening towards the bed (not great for light on the other person in the middle of the night) - AC and fan is a bit loud and can run really cold at times despite us keeping it at the same temperature.

    Wendy G.

    I stayed at the Benjamin for a week on business and my experience came to be a total nightmare. I got bedbugs and I had to go to urgent care twice to help with the itching. The medication did not help with the itching and swelling that was caused. My itching lasted for 3 weeks. The worst part is that I still have scars from it. I contacted the hotel and they said to email them, when I did I didn't get a follow up. I had to be the one to call them back. I spoke to David a general manager he didn't sound empathetic at all. I sent pictures. They offered "a weekend" stay in one of their room. Why would they think I want to go back to this place ever again. I don't recommend this hotel at all, it also smelled like mold. I have a lot more pictures. My back is full of scars. This was truly a traumatic experience.

    No privacy in the bathroom with no lock.
    Shalana H.

    I usually visit five star establishments and I always get a complimentary text to confirm my stay. I never received a text that could've informed me that the dates were incorrect due to me purchasing a special that was going on with a bottle a wine and balcony for Friday when in fact I purchased a room for Sunday-Monday. Missing that text costed me $150 and embarrassment in from of my fiancé on his birthday that I was planning to surprise get together for. I paid $700 for one night in a hotel that didn't live up to its pictures online. There was a permanent cup stain on one of the air conditioner vents, dirty supply air vents, no lock on the bathroom door and my guests also made mention of loose tile on the balcony that made them fear for their safety. (I have video)

    Mini kitchen
    Willy M.

    I try to stay away from major chain hotels for some reason, I don't have a good reason but that's just what I do. Long research to find a good price, good location and good rooms for midtown area. Came across The Benjamin boutique hotel and liked the photos, reviews were pretty good, pricing wasn't so bad compared to other ones I looked at so I went with it. Located pretty central in midtown off 50th & Lexington Ave. Near a good amount of subway lines, near a lot of food places, depending on how much you want to walk...it's walking distance to Times Square, shopping off Madison, 5th Ave, Grand Central, and even Central Park. I can walk for miles & miles, so it fit my itinerary. Doorman opens the door as you enter the hotel, checking-in was normal. We flew red-eye so we got to the hotel in the morning time, but they will hold your luggage until your room is ready which was fine. When we did check-in later in the evening, the room was pretty nice, bigger than I thought, usually NYC hotel rooms are super small, but this was pretty good sized. We got a corner room so maybe that was why it was larger. Has a little mini kitchen with a full sized refrigerator (mini bar is inside of fridge), good sized closet to hang your coats and such, super comfy bed with plenty of pillows for a late night pillow fight between adults, regular sized dresser to for your unmentionables, bathroom was on the smaller side but it was fine, complimentary shampoo/body wash, big flat screen tv, nice desk, plenty of plugs for your electronics, wifi was strong, all & all it was a good stay and we didn't really have many issues. One little mishap was that housekeeping didn't check the freezer and the prior guest left a frozen acai bowl in there. We threw it away in the trash and the next morning when they cleaned the room and took out the trash they spilled the acai bowl in the entryway and didn't clean it up. I'm assuming the housekeeper didn't know they spilled it. So when we got back to the room in the evening it looked like a cat exploded on the floor. We used a few towels to clean up but it was already dried up and needed some elbow grease to get it off the floor. We called the front desk to advise of the situation and we needed a mop or something so they sent a gentleman to come clean it up, he totally didn't want to help clean it up and did a few once overs with the mop without really looking around to make sure it was cleaned up. I had to help him because I wanted to make sure it was all cleaned up because I didn't want to walk on any sticky dried up acai later in our stay. Other than that, the stay was ok. Celebrity chef from Food Network, Geoffrey Zakarian's restaurant is downstairs, "The National", we didn't go because we were never in the mood to try it out. Be sure to ask the front desk about the charges to your hotel bill, you have to pay a "resort" fee daily whether you want to use it or not. But you do get a $10 credit to use towards room service or at the restaurant. It's more complicated than that, so be sure to ask how that all works. Let's just say we never used our daily $10 credit because it wasn't what it sounds like when you are trying to use it. The doorman fellas were real nice & helpful asking if you need directions, if you need any transportation arrangements etc. So those guys deserve a Christmas bonus. Front desk was ok I guess, not the most friendly or descriptive but they will check you in & out and print a copy of your bill. Would I stay here again.....maybe, I like the location and the corner room was pretty good. We'll see.

    Very photogenic lobby inside The Benjamin hotel

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    18 years ago

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    18 years ago

    Truly a 5 star hotel...top notch. Great staff and beautifully appointed rooms. Real luxury.

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    A lot of space for a room in Manhattan, and all the contemporary amenities expected by the contemporary hotel patron.

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    17 years ago

    Great place, great location and our room had a kitchenette with a full size refrigerator and microwave.

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    14 years ago

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    Page 5 of 6

    Ask the Community - The Benjamin

    Review Highlights - The Benjamin

    My wife enjoys the pillow menu because of the snore no more pillow so we make our selections and call it in.

    Mentioned in 28 reviews

    Read more highlights

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    All Marriott hotels start at 5 stars for me and then I just notice the things that are not as good…read moreas other Marriott I've stayed and start removing stars from the review bars on where this Marriott stacks up too. For this Marriott the location is excellent if you are going to watch a show on Broadway. Very convenient for the play and also get a subway to anywhere else you have to go. The rooms are generally very nice and this hotel also has everything connected and controlled through a tablet which is very appealing to me. They also have a nice bar right in the hotel that is open till late. The only downside is the size. Now hotels in major cities like this like New York or Tokyo are small and pricey. Two things that can sort of negatively affect your opinion but considering they are all like that in the area, you have to compare accordingly. The only real downside for me is that the toilet is literally next to to the shower to the point that you could shower while using the toilet (I took a picture of my hand holding the shower handle on top of the toilet seat as a joke) and the sink is outside to wash your hands after using the restroom. I feel that they could have done a better design for this to avoid it. It didn't appeal to me and it's the only thing keeping me from giving this hotel 5 stars. I will probably stay here again when I go to watch another play.

    The Central at 5th by Hilton Club - Our room with a view

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    Absolutely loved this hotel. Amazing location - 1 block from Grand Central and 2 blocks from…read more Rockefeller Plaza and the subway station. Room was really spacious for Manhattan. The bed was actually really comfy for a hotel bed. We loved the Toto bidet toilet and the huge walk-in shower. The TV was gigantic. Big closet for extra storage. The under bed storage was great too. The black out automatic curtains were super cool. The fridge was spacious and there was a coffee maker too. The only thing that was weird were the light switches. There were 2 different switches and it was confusing to figure out what controlled what. The staff were very friendly. They were able to get us into our room early and they let us check out late. They always greeted us when we got back to the hotel room throughout the day. Plenty of food options nearby. Would absolutely stay here next time we're in NYC.

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    AVOID AVOID AVOID! DO NOT BOOK HERE!…read more I came here around April for a work trip and no where on the reservation page did it say that the hotel was under construction. They also offered the price including breakfast. Arrived at the hotel and saw that they only had one working elevator for a hotel that was over 20 floors high. There was a line for the elevator that you had to wait for at least 20 minutes to take. I asked the about the breakfast and they said the restaurant was closed so no hot breakfast. Why is this hotel offering a room rate price with breakfast when there is no restaurant for breakfast?! They told me they had bagged breakfast, which was always gone and coffee was all gone too. Took over 10 minutes to wait for new coffee to arrive. Renovation work bright and early at 8am. I was offered loyalty points for compensation by the manager, Delanie, and these points never showed up. I was also mistakenly charged for drinking their water bottles when I didn't even touch those bottles. They never even told me that I was going to be charged after checking out. I just saw a random extra charge on my credit card. The manager, Delanie, had said this would be refunded, but never saw this refund come through just like the loyalty points.

    The Benjamin - hotels - Updated August 2026

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