I'm a new resident here, and I have to say this has got to be the nicest apartment I have EVER…read morelived in! The grounds are clean and the grass is green, the pool is amazing! It's 8 feet deep and people and their kids are respectful and generally pleasant! The apartment manager Cynthia is a awesome land lord , maintenance does well at upkeep on the property I'm happy I can call this place home Check it out

I cannot speak for the apartments themselves as they are decent looking enough and decently kept…read moreEXCEPT the parking lot in the back right has a huge running water stream going down the middle you have to either jump to get over or walk in and nearly die because it's filled with some weird slime, I fell a couple days ago and I am still in pain because it was like walking on the most slippery thing ever no idea what is in that water but someone is going to get very very hurt and there is no warning up I personally don't care about anything else besides that because it's only a matter of time before someone is seriously injured. I have called management let's see if they do something.

The new management is some of the worst I have ever seen. They fired the last manager, Tina, whom…read morewas LOVELY and so helpful!! the new manager who's name I don't even know has been implementing the most useless things. They rebuilt the fence around the pool which Is never even used or maintained properly. Then they implemented "Trash Valet" so now every unit has a trash can outside of their front door and people come take the garbage out and walk maybe 50 ft to the garbage cans that I can practically already smell from my apartment this is USELESS and they slapped a huge up charge on the garbage utility bill with no warning because of this! They didn't even take our trash this morning because we didn't flatten ONE box because it was holding the rest of our recycling in it. I absolutely loved living here when the apartment manager was Tina. This new management is useless and frustrating I absolutely CANNOT WAIT for my lease to be up next summer!!!!!! They spend all the money rebuilding the main office and hiring "Trash Valet" instead of spending money on residents and units who desperately need upgrades and new machines.

Mike is top tier maintenance man!!! Tina is a godsend in the office. She truly cares about the…read morepeople that live here and it shows.

The good: -Great management. Very kind people that work in…read morethe office who seem to really want to get to know you. They always put me in a good mood when I went in to pay my bills. -Fast maintenance. Literally would put in a request and it would be fulfilled within the next two days. I've never had such fast maintenance in a complex. -Very safe. I have never felt unsafe coming home late at night, or have had any strange encounters with other residents. My car has had no damage done to it, I always felt okay leaving it parked. -No surprises. There were no hidden fees or anything of that sort. Neighbors were respectful. -Overall a great experience! The bad: -Parking can be challenging. We ended up having to pay $25 more for another spot a month because the visitor parking is not always guaranteed. -Small Apartments. Pretty cozy in these apartments! But you get what you pay for. -Meh appliances. Kind of cheap W/D, shelf in kitchen broke, handle on bathroom mirror fell off. Maintenance was always very responsive in these situations though, so I can't really say it was too bad. And again... you get what you pay for, and we had a cheaper unit. -Children can be loud. Overall they are sweet and respectful kids, just be aware if this is something that bothers you.

Great place to live! Comfortable and clean units. Love all the amenities, like the pool, community…read morebbq area, fireplaces, on site laundry, garbage disposal, and dishwasher to name a few. Oh, and a deck! Safe patrolled community a plus! I've lived here a few months and I'm quite happy. Easy communte to just about anywhere, and only a 2 mile drive to Southcenter for just about every store & resturant you'll need.

I lived in this complex for a lot of years. It's was a decent place to live depending on…read moremanagement. They were bought a couple years ago and it's gone down hill ever since. Before you consider moving here look them up on line. Avenue 5 owns them and manages them. They not only have law suits in Washington. They also have them in a few other states. They don't reside on the property. There office is a block away at another Property they own. They act like they know whats going on there when you rarely see them. i lived with horrible noise. i was late for work twice in the same week because the kids below me slammed doors, screamed, yelled and banged on the walls until 1:30 am. Then they moved someone above me. The day he moved in I actually thought management was doing a remodel. At 10:30 he knocks on my door to tell me that there isn't a fire yet but he called the fire department. When i asked him if it was him making all the noise. He told me he was wrapping it up then continued until 1:00 am. Started getting complaints back to back since then. I honestly thought it was a joke. Then they evicted me on made up charges. The guy worked from home and expected zero noise in an apt. while he made plenty. He stomped around his apt. every time i turned on the water in the kitchen. Over 10years without a complaint then get kicked out over 1 person. Who actually was the problem. Looking at him you can tell he wasn't wrapped right. They claimed they heard all this noise. I'm guessing from a block away. It took the maintenance man 3 weeks to answer my work order. That's how often you see him.To busy hitting on tenants and there guests. When he's turned down he has there car towed. They overcharge on utilities. They shouldn't flexuate more then a couple $$ here and there. I was charged almost 100$ 1 month. That's more then a single family home pays for the larges can they offer. We never paid $$ for common areas. They evict old lady's and move in scary people that get the police called on them twice the same night. Then arrested. Garbage overflowing on a regular basis. You don't even want to take out your trash until it's picked up. And you'd paid almost 100$ to use it. There are cheaper. nicer places out there. It didn't take me long to find one. Look on the BBB website also

Management claims they will run an audit on why Conservice is overcharging for trash. but I would…read morereally like to see action taken. Your tenants are being screwed over with these garbage charges. charging us hundreds of dollars for a trash service is unethical. when I spoke to a representative of SPINNAKER, they claim that they had no control over the cost for trash. however, according to my lease spinnaker is charged the bill directly from the trash company then SPINNAKER issues out the bills to tenants. So SPINNAKER has been aware that we've been getting charged hundreds of dollars for our trash service. it is completely unacceptable for my garbage bill to continue to rise. There are only two people living in my apartment and are utilities have been $300 a month with over half of that cost from trash service . That is unacceptable and unaffordable. When I asked what I should do if the cost continue to rise I was told to reach out to the office. this is not a solution, I have a very hard time reaching someone at the office. I blame the organization for not hiring an adequate number of staff. I cannot be given a baseline cost of what trash would be normally so I can only assume that our garbage will continue to be a random price. And if you want to claim that only a few individuals are having this problem, I would like to ask why we are being targeted. I have observed appliances in the dumpster area, and have photos, I can only assume that you are making your tenants fit the bill for your renovations. you should not be using our shared trash receptacles for your renovations. at the very least I expect all of your tenants to be refunded for what you have overcharged them. furthermore amenities that we were promised when we moved in have not been function therefore, spinnaker is not fulfilling their end of our lease.

Agreed w all of these comments. WORST PLACE I EVER LIVED…read more Elevator broken more times than fixed in the year I lived there. Homeless people hanging around and inside the apartment building. Other residents are thieves and had packages stolen many times to the point I had to get a PO Box. Smelled like pee and garbage everywhere. Ceiling tiles fallen from the hallways and water would drip and leak on the floor. I cannot even remember all the disgusting things about this apartment. Firefighters and police there all the time for theft and domestic violence in the apartment. Worst part was not one but 2 units on my floor alone with squatter violations taped to their door! Literal squatters there!!! Paid $600 in deposit but they charged me $775 for deep cleaning fees and a bunch of other miscellaneous fees when I moved out. It was me and another 25 year old that lived there no pets, no kids, not smokers. I've never not gotten my deposit back before. And we cleaned before we moved out. A bunch of crooks running this place and the apartment is disgusting and a total rip off.

If could give 0 stars, that would be the choice!!! There so much wrong with Majestic Bay, the…read morestaff and New Standard Equities she they have taken over. No care for their resident and/or upkeep of the property. There's absolutely NO communication between property manager and the residents. They only time you get communication is legal notice of entering and or posting for late/nonpayment of rent, they quick for that but not to FIX the amenities or property you are paying your rent for. 1. Trash is ridiculous on the grounds, always piled up and all over the grounds. The inside hallways are always dirty with trash and many carpet stains. The stairwells are dirty as well. The secured garage is ALWAYS unsecured due to the broken gate, it floods from the nasty rusty/dirty old pipes that leak like a waterfall. Trash never gets picked. 2. Call box is ALWAYS broke leaving you to have to go open the main door for guest. 3. Elevator ALWAYS broke, since 2024 it's been broken 4 to 5 times with this current time from 3/29/24 - to current with residents only get informed on 3/29/24 that it was out of service with no ETA of when it will work again. Just think for the disabled folks and the folks that live on the 2nd, 3rd, 4th and 5th floors to have that to look forward to doing for over a month and NO communication and/or care to promptly fix this problem instead of minor fixes that don't last but days, weeks but not months!!! 4. There are units that don't have garbage disposals, so you have all this nasty back up in these old pipes that brings drain Gnats into your units. There is roof drain problems that litter sound like you're but it's living at a waterfall onto your balcony. Unit balconies flood from drains that are cleared and the waterfall from the roof. 5. Theft of vehicles from the NO security Garards that were supposed to patrol the property. Theft of packages from the residents that steal but no cameras in the building or hallways to protect the residents. Building not secured to keep the homeless out from sleeping in stairwells or cuts in the garage. Mailboxes broken into. 6. Fire alarm that goes off so much that residents risk their lives because you go out and it's just malfunctioned from the OLD building. When I say ALL the time, early 1, 2am, afternoons, evenings and night. There's so much WRONG with this property, just don't do it!!! They aren't worth the over 2K they are asking for these outdated appliances, cabinets and carpets in a lot of these units. If they have updated the inside of a unit, it's still not worth the 2k to put up with the rest of the BS!!! Current unhappy but moving soon resident!!!!

I have read the reviews and I can't say that I have the same issues. Is this place a magical…read moreWonderland? No not at all, but for me the location, convenience, service and price make it a 4 star location. Pros- Location-near the airports, near my job, near shopping, eateries and entertainment. A hop and skip to downtown Seattle. Price -when I moved in, the apartments in the surrounding area were hundreds more per month than this one. Management- Kody has been awesome. He is always helpful and responsive whenever I have a concern. CTL overall is a good management company. I lived in one of their complexes in UP and had a good experience. Maintenance- I have only called maintenance once and the turn around was prompt. The next day of my recall is correct. Cons- Age-it isn't the newest complex but it is clean and well maintained. Trash- the trash can get a bit full at times on the south side of the complex because the receptacles are small. There are others around the complex if needed. The one near my building is only full around Xmas. Safety-My car wasn't touched but my partners car was broken in to. I haven't had issues with kids making lots of noise. Maybe those people live near the pool/basketball court/childrens play area. There is also a sports field on the west side of the complex that may get loud but I live on the east side. I haven't been accosted by any weirdos. I live in the 3rd floor so no one is on my balcony randomly. The one thing I can say that is true is the car and parking situation. Parking can be scarce of you have more than one vehicle. Cars are also broken into. The reason why this doesn't lower my rating is that I have lived in a gated community with security and still had my car broken into. In both cases I spoke with management, they were responsive in assisting with a solution and it did not happen again. Over all is this a 5 star luxury complex? No of course not but I think it is a great value for what I am getting. It is a good place to live in a great location that fit my budget nicely. My neighbors are nice and they all seem like long term tenets. There are some minor gripes but nothing I haven't experienced with other complexes over the years.

This apartment complex is clean, quiet and offers peaceful community living. I also like that it is…read moreclose to freeway access, shopping centers and entertainment. The staff is amazing, especially the apartment manager! They are prompt to answer maintenance requests & repairs if necessary and any questions you might have. Their online payment portal is very convenient as well.

Terrible place for living! Management here isn't trained for anything and don't know how to…read moreproperly handle any situation. Safety here is terrible they removed the coded gates for the convenience of package delivery when they are aware we have homeless people that come to steal from residents and break into apartments can't wait to move out! Please trust me and save your money stay far away from here

Maintenance personnel Mr.Schmidt was very attentive, I…read moreapproached him to let him know about a broken gate knob at out Unit and he fixed it right away on the spot. It's for safety & security purposes, he is on top of his job Thank you Mr. Schmidt you are awesome

Alexan gateway is a beautiful property with a forest on one side and literally across the street…read morefrom I5. The gym is everything you need and full efficient electric appliances make all chores easy to do.

Let me start off by saying I love my new home! Mica was so helpful and friendly! Any questions or…read moreconcerns I had with the whole application process she addressed immediately. I originally was looking at 3 bdrm then went to a 1 bdrm ... then changed my mind a decided on a 2bdrm .. She still was helpful even with all my back and forth! It was a complete pleasure dealing with her!

I want give a shout out to the whole Signature Pointe Apartments, including Management, maintenance…read moreand landscape. Keep up the good work! You are all doing great!

Rude staff and wayyyy overpriced apartments definitely wouldn't rent here again if I moved back.read more