Excellent communication and prompt service. I like that they text you a picture of who is coming…read more He was to be here 12-4 but they called and said if I wanted he was available to come at 10 which was helpful. He changed two water filters, improved the flow of a faucet, checked a drain, answered questions I had about my dishwasher, & fixed 2 toilets. It's nice to get a multitude of things handled at once by one person. I like that it is a local and stable company. This is an updated review from my initial review 3 years ago, and I will continue to use and recommend this company.

I started using Isley and Sons probably 12 years ago when our water heater failed. At that time,…read moreeveryone was charging a diagnostic fee of ~$70 but not Isley. Despite my repeated statements of: "I don't need you to diagnosis anything. I have no hot water and water is leaking from the tank. I want to you to replace it." Everyone still needed to charge the a Dx fee. So, I had Isley come out and replace the hot water tank, and they keep coming back time and time again. The State brand of water heater they install keeps leaking, albeit under warranty and I keep getting the units replacement for free; however, I do have to pay for labor at a salty $500. The two plumbers aren't on site an hour. Prior to arrival, I receive an email with the plumber's photo and name and a follow up call with an ETA too. I feel they are qualified and competent and safe enough that I would leave my wife home alone when here. Yes, they have had to come back due to a leak but, hey, I makes mistakes too. They wear protective face masks and shoe coverings and lay a thick canvas tarp on my hardwoods before removing the old water heater. While State may go out of business replacing these units under warranty, Isley and Sons will be around for generations to come. When my current replacement fails, I am going to find the water heater I want, and then find someone to install, if I simply don't do it myself. Getting the old one out of the basement will be the tax though.

I had zoom drain come out to service a few drains and check my sewage line in my old 1919 home…read more They were timely, responsive and extremely professional not only helping me check and clear all my drains but also letting me know of ways to prevent damage to my drains and sewer line moving forward! Their technician Joe was so patient with me while I asked all kinds of questions and took his time not only clearing my drains well but making sure all my questions were answered. I would highly recommend them to anyone needing drain or sewer work done!

I have not use company but their driver about hit my vehicle at the roundabout on 106st I have…read morevideo if it. He was in the turn lane then cut me off about hitting my vehicle. I would like the company to reach out to about this he is so unprofessional

Excellent work by Steve Morin Plumbing…read more They were competitive on price, very responsive to my Inquiry and offered additional advice such as using a water heater pan and flushing my water heater. Highly recommended.

Steve and Jesse are AMAZING! We have used them for years and they are always trustworthy and so…read morehelpful!

Barry did initial work for me at a house I was selling which went fine -- I needed another project…read morethat he was paid in advanced to complete work but it was never completed because the new owners went to another company and he has since refused to respond to any communication on getting my money back. 1200$ that he has pocketed from mine and my girls mouth. Just fyi on the "business owner" you might be considering. I am now having to file with the courts in getting my money back.

I am a Property Manager- I contacted this company on Wednesday morning and scheduled a request with…read moreBarry to go to a home and have the water turned on in Anderson (crawl space). He assured me that they could go to the house the next morning (Thursday) and that I would be billed and I could pay via credit card. I contacted him early on Thursday morning ensuring that they would be going out, he confirmed. I contacted him in the afternoon to check on the status, he stated that they hadn't made it yet because of emergency calls. No big deal. I then contacted him a 3rd time later in the afternoon to confirm the work was completed (4:58 PM), and he then asked if it could be done the next day (today). I had to take the initiative to communicate with him the entire time to get answers. Unfortunately, I don't think this is a reliable plumber and I would not recommend. Note- this was a very easy / fast job that needed to be done on Thursday (turning water on).

Response to their response: inaccurate. They did not have a "finished quote". They never sent me…read moreany quote and I asked several times for one. It wasn't until I posted a review that they texted me back claiming they planned on having a quote ready today. ---------------- Unprofessional. I asked for a quote over a week ago and Andrea called me and had me text her a photo. I did so immediately and days went by without a response. I texted several more times asking when I can get the quote but crickets. It's unfortunate because I had a long lunch list of items I eventually wanted to have done by professionals but this first impression has me going with another company.

I had Mr. Handyman of Zionsville (Loren was the handyman, Chris is the owner of the company) come…read moreout for an in-home estimate on three jobs: fire caulk/firestop repair around plumbing vent penetrations, a Ring sensor issue, and assembling a 5-piece patio set. The visit itself was fine, but it's been over a week and I still haven't received an estimate. I've called three days in a row with no response -- not even a callback to say they're not interested in the work. If you're too busy to take on a job, a simple "we can't fit you in" would be far more respectful of a customer's time than silence. Very disappointed and overall bad business.

My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

Despite being initially responsive to our request for service on our dryer, booking an appointment…read moreand me confirming it the day of, they were no call/no show for the service. Disappointing.

Don't take a chance and gamble with your money. Hired Jeff to do a job in Ft. Wayne and got him an…read moreairbnb for 3 days. He asked for an advance for per diem and gas. Sent him $625. No show at the job. Told me the bank took the money for past bills due that hadn't been paid. Tried to then tell me he had a wife and 2 kids die in a car crash in February. Sent me photos of a woman and kids who could have been anyone off the internet. What kind of logic is that. Also said that he took his deceased wife's grandmother in to live with him as she didn't have a place to stay. Then proceeded to tell me he needed another advance of $1400 to go back to the job. I ended up calling the Avon IN cops to see what his public record is. No record of a car crash in Camby in February with a mother and two children passing. Public record for anyone that wants to get info on some other things he has done. Do your research!!!! Anyway - gave him a second chance and sent him $100. No show at the job again. Zeke T and Carla C can tell you as well.

I was really pleased with the level and type of communication--it was super easy to book online via…read morechat and then reminders were sent electornically too. The only phone call was when the technician was on their way. The availability was great too and the job was done quickly. I'm not sure how competitive the price was but for the ease of booking and level of service, it didn't really matter to much to us!

A job that should have taken two days took four. A larger job in an older home that required…read moretearout and some redesign. Office put additional pressure on workers to finish the job. Had to fight to get them to return for a full day on the third day. Probably needed 2 HQ people from start to finish. Effort: good when on site, full day effort Tearout: good, did cut an electrical line. Fixed Engineering and design: just fair Quality of material: excellent,no leaks Price: competitive

I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

Christian and Zack from Grateful Plumber were polite, courteous, professional, and efficient when…read morethey fixed my plumbing problem. I would highly recommend Grateful Plumber for your plumbing issue. I will be recommending them to my friends and family.

This company took advantage of an elderly lady who doesn't understand anything about what they were…read moreselling. They charged her over $500 for a garage disposal replacement and disposal fee ( which was probably just tossing it in their dumpster )! And then tried to up sale other items at ridiculous pricing! Completely understandable business practices!

Cornwell was prompt on returning my call to set up an appt to replace a leaky water heater. After…read moremy initial sticker shock to how prices have increased my quote became understandable when my technician Chris started working. He was courteous, knowledgeable and patient when responding to my multiple questions. He cleaned up after he completed his job. Which got him a gold star in this mom's book.