Excellent communication and prompt service. I like that they text you a picture of who is coming. He was to be here 12-4 but they called and said if I wanted he was available to come at 10 which was helpful. He changed two water filters, improved the flow of a faucet, checked a drain, answered questions I had about my dishwasher, & fixed 2 toilets. It's nice to get a multitude of things handled at once by one person. I like that it is a local and stable company. This is an updated review from my initial review 3 years ago, and I will continue to use and recommend this company. read more

I started using Isley and Sons probably 12 years ago when our water heater failed. At that time, everyone was charging a diagnostic fee of ~$70 but not Isley. Despite my repeated statements of: "I don't need you to diagnosis anything. I have no hot water and water is leaking from the tank. I want to you to replace it." Everyone still needed to charge the a Dx fee. So, I had Isley come out and replace the hot water tank, and they keep coming back time and time again. The State brand of water heater they install keeps leaking, albeit under warranty and I keep getting the units replacement for free; however, I do have to pay for labor at a salty $500. The two plumbers aren't on site an hour. Prior to arrival, I receive an email with the plumber's photo and name and a follow up call with an ETA too. I feel they are qualified and competent and safe enough that I would leave my wife home alone when here. Yes, they have had to come back due to a leak but, hey, I makes mistakes too. They wear protective face masks and shoe coverings and lay a thick canvas tarp on my hardwoods before removing the old water heater. While State may go out of business replacing these units under warranty, Isley and Sons will be around for generations to come. When my current replacement fails, I am going to find the water heater I want, and then find someone to install, if I simply don't do it myself. Getting the old one out of the basement will be the tax though. read more

Shaun Morris showed up to our home and was very abrupt. It was a Friday afternoon so maybe he was anxious for his weekend to start. He did not explain things well and disregarded my request to be quiet since there was a Zoom meeting going on. After asking three times for him to lower his voice and explain things to me, he got frustrated and walked out, slamming the front door behind him. I won't use Isley & Sons in the future which is too bad since I had recently had great service from Andy on their team. read more

They called to reschedule original appointment to another day due to them overbooking. Proceeded to miss the next 3 scheduled appointments. I left multiple messages for the owner, Brad Isley, to call me and he never returned my call. read more

I have had Isley out to my home several times but most recently to install a tankless gas water heater and re-rout some gas lines. They did a great job and were the most reasonable price of the estimates I got. The technician they sent out for the estimate and who did the job, Jake, was friendly knowledgeable and thorough. They did a great job and everything is working perfectly! The front office people were also excellent to work with. This is consistent with all the experiences I have had with them so I felt they more than earned a 5 star review!! Scott in Noblesville read more

They were taking advantage of the female senior citizen: 1. They were charging $25 per visit "for diagnostics" when it is possible to do it for free over the phone. 2. They proposed doing a 15 minute job for $470 when it really only costs about $70 at most (including materials). They are telling stories about how "high end" their equipment is, when really all they need to do is replace an old pipe in the crawl space with a new one that has a faucet ($50 total with taxes), and fasten it outside with two screws. read more

Great company, really enjoy working with them. In my opinion they are the best in Carmel.

I have not used used this company for plumbing services but had them contracted by Subzero Wolf for appliance installation They installed incorrectly and would not make an attempt to rectify Subzero had to get another contractor involved to correct their mistake read more

Our hot water valve for the washing machine wouldn't shut completely. I called after hours, leaving a message describing the problem. L E Isley called first thing the next morning, put me on the standby list for that day. Corbin and Adam arrived early afternoon, courteous and professional. They quickly had the valve changed out. The charges were very reasonable, too. We will continue to depend on LE Isley. read more

Great family owned company! I have know the Isleys for over 15 years! Great people!

I cannot say enough good about Isley Plumbing, and especially their master tradesman, Jake Lembke. We have used Isely for most of our plumbing issues since moving to Carmel 14 years ago: fixing an outside natural gas line, installing a new frost proof outside faucet, installing new ball valves on our outside water lines, fixing the inner valve in our new bathroom shower that had recently been installed backwards by the remodeler, installing a new kitchen faucet, and making expert repairs on our kitchen drain pipe configuration. Isley's prices are reasonable, their service prompt and on-time, they explain everything, their workmanship is top of the line, they are most honest, courteous, and accommodating, and their web site is easy to navigate. I could not ask for anything more. read more

Called because toilet flapper sometimes was failing to fall. They changed out flapper and fill valve but when he was done, the toilet constantly cycled, refilling on its own because the new flapper leaked constantly. Called back. They returned and said 1. The old flapper had probably been leaking constantly also. NO it definitely was NOT refilling every several minutes on its own. The toilet after their "fix" was working worst than before they came! 2. They then announced the toilet was TOO OLD and it had to be totally replaced! It would never seal right because the porcelain was worn. IF that was true, then why had they replaced both the fill valve and the flapper and charged for this? Called a different company who changed out the flapper. This time, it only refilled few couple hours instead of every several minutes. They returned and changed the flapper for the third time and the toilet has worked FINE ever since. Flapper falls every time. Flapper seals completely. Obviously the toilet was not "worn out" or in need of total replacement as Isley claimed. Feeling as if one is being both charged and lied to by the plumbing company one has used for decades is upsetting. read more

Jake Lembke went above and beyond to make sure I had working water in my kitchen. After he realized my old/broken faucet had been installed wrong he had to use a saw to get it out. Then came the bigger problem - my new $360 faucet had a manufactuers defect - a chip in the sensor area. He waited for me to drive to lowes to get a new one. And he installed it. All told a 4 hour job - for which I paid only the basic install price. Highly recommend this company. Oh - I was able to get a fix the day after I called. read more

So I originally left a review two months ago in regards to a specific tech Shaun and have very rude, disrespected and racist he treated me and handled himself. I even mentioned how the other tech that was with him was very professional, respectful and handled himself wonderful. I even called in to speak with someone about the matter before leaving a review on here, Google and the company. Everything that I expressed was exactly what happened. I was not upset at the company but the tech Shaun. I even thought that leaving the reviews the company would contact me to resolve the issues. Well that is not what happened at all. They actually told my boss that I left all these reviews and that reviews like that hurt their business. Well if something hurts your business and that is not how your company handles themselves then you would resolve the issue and even issue an apology. Not what happened at all. This company actually made it as if how I was treated by a tech that works for their company was nothing and I should not have left a review. Not okay at all!! I was treated how I was by your tech and no one in two months reached out to resolve the issue. Not even when I asked the woman who I spoke with on the phone personally for some to contact. I am not a child but a grown African American woman how demands respect and to be handled in a professional manner. So at this point this company has now dug another hole for themselves instead of handling the issue at hand the appropriate way. Do not ever go to someone else to tell on me as if your have that right. Your tech was inappropriate, out of line, rude, disrespectful, unprofessional and racist to me. Not my problem but his. If you chose to not deal with it then you are part of the problem also. read more

Proverbs 22:29 -" Do you see a man skillful in his work? He will stand before kings." Jake and Jeremy certainly are qualified to represent this proverb well. Late one night I discovered my water heating was leaking all over my closet floor. I called L.E. Isley and Sons the next morning and a few hours later Jake and Jeremy were out to diagnose the condition, provide a price for replacement, and a time of completion. I also had them replace a non-functional water softener. They exhibited professionalism, respect, and skill the entire time. Thank you! read more

I've used Isley numerous times and don't plan on using anyone else for my plumbing needs. The folks on the phone and the technician were friendly as could be and fixed the issues quickly. Keep up the good work... read more

Gabriel just left the house after repairing two house bibs and a leaking shut-off valve. Also checked the sump pump. Originally asked Isley to quote replacement of the bibs and do what needed to be done on the shut-off. Had two quoted from others. Long story made short. Isley? Rebuilt the bibs, fixed the shut-off, checked the pump. $25 and a smile from Gabriel. The other bids? Embarrassed to reveal that but they were multiples of the Isley price and the work is done!!! As I told Gabriel (really nice guy), we've got our plumber. Hats off to an honest, competent and thoroughly professional plumber. read more

Today we had our water heater replaced by Rik. Excellent service! He called ahead of his arrival within the timeframe we were given and worked hard until the job was done right. We thought it would be a basic repair of bad heating fuses, but he had to replace the entire heater and trim pipes to get it to fit. A pretty big job for a Saturday morning/afternoon that none of us expected. We will certainly call them again for future repairs. Professional and friendly right from the start with the receptionist booking the repair. VERY SATISFIED and thrilled to have hot water again as the weather gets colder. read more

We had 3 faucets installed. They didn't have one of the parts because our stuff is weird. (be careful what you order off of Amazon)They came back with no service charge a day later. We have used them for many other services and have been very happy. They are always my first call. read more

These guys could not have been more awesome! I just moved into my house and had a gas leak behind my stove. Not only did they fix it quickly and at a great price, they cleaned the side of the stove (that was disgusting) and vacuumed behind the oven. Wow! Way beyond normal service! They had fantastic personalities and were fun to talk to. I have definitely found my go to plumbers. read more

Always used L.E.ISLEY AND SONS before with no problems until recently. They had to take toilet off to run cable through drain line to clean out. They did not tighten toilet and it wobbled when you sat down. Took a week to come out and it still wobbles! If they had done their job right the first time then I wouldn't have had to call them back and now I have to call them back again! read more

We were very happy with the work we had them come out to do. We had to replace a hot water heater before it literally just drained on its own due to the corrosion we get from this awful Central Indiana water. We knew it went out and needed someone here as fast as possible. Isley gave us a very fair quote over the phone and then came out to replace and haul away the old water heater. They were EXTREMELY POLITE, PUNCTUAL and very clean! Did not come in and even track in a drop of the mud that was outside at the time due to heavy rain. We'd recommend them in a heartbeat. We did find one other company that gave us a quote of $100 less and they matched it. Obviously not every quote can be matched but they were able with ours. I was sick with Pneumonia at the time and I can't say enough about how professional they were. I was feeling like crud at the time and needed someone who was punctual and professional! Thank you! read more

We had a badly clogged and leaking kitchen sink. We scheduled an appointment with Isley. The morning of the appointment, I received a text and e-mail with the plumbers picture and navigation route and time. Shaun arrived within the time frame given to us. He was extremely knowledgeable, courteous and very neat. He not only fixed our sink issues, but helped fix an outdoor faucet that we had been told by others was not fixable. We were very comfortable with his covid protocols also. read more

Have used them several times, found them after using some other plumbers whose work they corrected. They text you to know when coming, perform great work, and they had the best price. Really a great company in every aspect, couldn't be happier with their work. read more

Would highly recommend Shaun he was unbelievable, had what I thought some major pluming issues was told by another Pluming company so wanted to get a second opinion so glad I did. Shaun had me up and running less then an hour and was charged literally 75% less then what one of there competitors was going to charge. I will never even think about calling different plumber going forward. Talk about an honest company that have quality plumbers these are the folks! read more

They have a trip charge of $25 to provide an estimate. Other plumbers will provide free quotes/estimates. They said they have a coupon on Angie's List to waive it but won't give that out if you're not a member of Angie's List. I wouldn't use this company. Their policies seem fishy to me. read more

We have used Isley Plumbing many times over the years. We have used them for service calls for our sump pump, among other things. We also had them plumb our entire basement when we finished it. They are always timely, professional, and do great work. I would definitely recommend them. read more

Great service! Scott and Jeremy were knowledgeable and professional! They worked on my water heater and got us up and running! They were here within 2 1/2 hours from my call to the office! 5 stars!! read more

Very responsive and plumber did a good job. Three star review was secondary to pricing. Make sure you ask before work is done. I had a hose bib replaced and a simple gas leak repaired and the bill was over $700. I won't use them again because of the pricing. Other then that they were great but it felt like I was being gouged. read more

Shaun recently serviced an extremely annoying faucet leak in my home. Not only was he punctual, and knowledgeable regarding the problem, he did it a professional way including wearing shoe coverings. I would recommend him without reservation in the future. What an asset to the LE Isley Company. read more

I am new to the area and needed a plumber. Mike was honest and took care of my plumbing problems quickly. We highly recommend Isley to anyone in need of a plumber! read more