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    The Big Screen Store

    3.7 (28 reviews)
    Closed 11:00 am - 7:00 pm

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    50 minutes

    Response rate

    100%

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    5 months ago

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    9 months ago

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    6 years ago

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    Jason B.

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    2 years ago

    Service representative knew great deal about product. Made me confident of product we bought. Thank you!

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    2 years ago

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    3 years ago

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    7 years ago

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    7 years ago

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    10 years ago

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    9 years ago

    Easy, laid back service. Installation was efficient and on time. Quite pleased overall. Justin Castro was the sales person; nice job!

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    Review Highlights - The Big Screen Store

    Jason the general manager was very helpful in getting an issue I had resolved he stayed in communication with us.

    Mentioned in 4 reviews

    Read more highlights

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    Best Buy - Glen Burnie

    Best Buy - Glen Burnie

    (89 reviews)

    $$

    Mohammad and Khristian were also customer service reps in the laptops section. Knowledgable on…read morelaptops. Patiently waited while I decided on my purchase. Helpful for my understanding of the warranty and any needs for returns. Mo asked for a photo with him and my new laptop after purchase.. maybe ill be on the website :p Store closes on 7pm on Sundays

    I had a terrible experience here when I brought my phone in to get a new battery. They worked on…read moreit for over two hours, then informed me that the battery they'd put in was "dead on arrival," so my phone no longer worked. They could not put the old one back in. They had no other batteries. They reached out to the Columbia Best Buy which had the correct battery, but couldn't get to mine that day because "they had other phones to work on." They then incorrectly informed me that the Annapolis Apple Store had the correct battery, which they did not. They couldn't even process my refund correctly and charged me for making my phone completely non-functional! I spoke to both the Geek Squad and store managers who did nothing to help me and acted as if they bore no responsibility for putting a dead battery in my phone. They kept saying they offered me multiple options to get my phone fixed, but when I asked which option would result in my phone getting fixed that day, they can no idea. This was even after I informed them I needed my phone for work. This on top of generally slow service, awkward interactions, and huge lines at the Geek Squad area. I did not feel cared for as a customer and will not be going back.

    COMPU Computers

    COMPU Computers

    (24 reviews)

    $$

    Sent them my PC with a fried CPU slot on the motherboard, they then purchased the wrong motherboard…read moreas a replacement, but gave me a "free" PCIE network adapter to make up for it. Not only did they not re-install the back plate of my PC case (leaving a giant hole in the back for dust to get in), but I later found out that the network adapter they gave me doesn't support Bluetooth, where as my old motherboard did, which I wasn't warned about... The price was UP THERE but probably fair, given that they replaced the whole motherboard, and while it took a long time, that was mostly due to them having to wait for the new motherboard to arrive. Still, the only reason I'm even willing to give two stars is the fact that it FUNCTIONS after they returned it. EDIT: Since yelp is annoying and doesn't let you(?) delete reviews. The bluetooth issue SEEMS to be an issue of my Windows install being borked, not at all Compu Computers' fault as far as I can tell. However, the entire situation was still incredibly annoying, so I can't bring my rating MUCH higher.

    Horrible experience. Knew my acer laptop had a display issue I wanted to see what pricing they…read morewould offer for that fix. I had to call 48 hours later to get an update on it just for them to say it was a $800 motherboard issue. Complete bs, called again to pick up my device and received no answer for another 24 hours.....worst part is when I got home I used an hdmi cord and the laptop displays just fine on a monitor! Complete robbery if I would've allowed. They even offered to charge me $300 for the warranty service for them to manager support with acer....dont come here please learn from my experience

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (11 reviews)

    My repeated experiences at this location deserve attention…read more I dropped off my MacBook on September 13, 2025, for repair. Two weeks later, the store told me it "wouldn't turn on." I had made it clear that I needed to delete my data before any work began, but they dismissed my concern entirely. When I visited the store, Jarrett refused to let me see my own computer. After nearly 20 minutes of unnecessary back-and-forth, a supervisor finally allowed me to check it--and to everyone's surprise, I powered it on instantly. That proved no one had even attempted a real diagnosis or repair. The "won't turn on" label was simply a way to close the ticket without doing the work. When I returned on November 6, 2025, after receiving a replacement device, Jarrett's behavior was even worse. He was rude, dismissive, and disrespectful, even after I called Asurion right there in the store and confirmed my active coverage. He refused to perform basic check-in steps, accused me of trying to get free service, and then walked away mid-conversation to help another customer. It was blatant disregard and poor customer treatment. The only reason my visit didn't end in complete frustration was because Jake--who witnessed the interaction--stepped in, answered my questions in a few minutes, and allowed me to leave with clarity. Jarrett's attitude and lack of professionalism have no place in customer service. This isn't an isolated issue; it reflects a pattern of poor management, inadequate training, and failure to uphold even basic service standards. I would never recommend anyone visit this location. If management doubts this account, the store cameras will clearly show how Jarrett treated me as a paying customer. He should be removed from customer-facing duties immediately, as his actions damage both the uBreakiFix and Asurion brands.

    Vershaun was excellent! I had malware on my mobile phone and he took the time to go through all my…read moreapps to find the problem. He was very patient and kind. He found the problem and was able to resolve in a timely manner. Five stars all around!!

    The Big Screen Store - electronics - Updated June 2026

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