Had a freak accident and ended up with what I thought was a bent rim. Took the bike in and the tech said that it would be a couple hours. Turns out it out wasn't the rim, I'd knocked the brake pad out of alignment. Scott was great, fixed it fast, too! They've always been helpful and professional at the King Street location! read more

The Bike Shop is absolutely amazing. I rented a bike over the weekend and the staff was great and the rental process was very easy. I travel a lot and rent bikes all over the country. It's not easy to find rental road bikes, let alone carbon fiber models. The Specialized Tarmac I rented was the best rental bike I've ever rented. The only down side is that I fell in love with it and now I want to buy one! I will definitely rent from The Bike Shop any time I'm in Honolulu! read more

The Bike Shop - Rental Tarmac from The Bike Shop - Bikes Near Me - Honolulu, Hawaii

Located on King's Street, a pretty convenient location for me since I live in town, they have a few parkings at the back. I went there to chance a cassettes and redo my bar tape. After a few back and forward discussion, the work order was set, they quoted me a price and they will call me when my bike is done. 3 hours later, when I went to pick up my bike, the technician told me with this new cassette, while I'm riding, I cannot change to certain gear, and if I do so, my derailleur will break on the road. I was like - why no one told me about that before I do the modification? He said he did not know it will not work either, 95% of the time, this set up with work, just that it will not work on my bike. So, end up, he has to put back my old cassette. At lease he was honor about it and do not just let me walk off with my new setting and risk breaking my derailleur on the road. At the end, he did not change me for that cassette work. I appreciate his honesty and workmanship. To be honest, the shop looks a bit old inside but they seems to have a lots of bike parts and accessory inside the store. read more

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WHEN: Sat @10am PARKING: They actually have a small lot in the back! Came here right at opening time to pick up my bike rental for the (half) Century Ride happening the next day. I think because I ride a hybrid, renting one was easy. If you are looking to rent a road bike, those get sold out super fast! So here's my rental: 3-Day Rental - $50 They set me up with a XXS Hybrid bike that included a tire kit! How cool is that? I also get a lock and helmet, which I opted out of. Oh and one note, all sale items are final. No refunds! The staff is super helpful and friendly, and my rental was super easy and convenient! read more

The Bike Shop - My bike rental! - Bikes Near Me - Honolulu, Hawaii

The Bike Shop in Aiea is always super helpful, knowledgeable and friendly. I really appreciate the staff. Thank you!!

I've been to The Bike Shop many times, whether to pick up a bike accessories or to just check out the bikes. Being a locally owned since 1970 they sell all types of bikes, scooters, related accessories, parts and even bike rentals. They also support a lot of bike events and even have a mechanic van or station during these events. This time I came here to fix a nagging problem on my bike. Knowing that they have excellent repair mechanics with years of experience I knew they would figure it out. Sure enough after dropping it off I get a call the next day saying my bike is done. I really appreciate the great service and expertise that The Bike Shop employees give. I'll be back again to give them more business. Support Local. read more

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I just want to take the time to thank Carl, Nicolai, and the team at the Bike Shop. I came in this morning to get my rear tire replaced after it had gotten stolen last night. And, being that it is use for my daily commute, you can imagine how disheartened and frustrated I was when it happened. When I came in today, Carl, immediately took my bike in to be serviced without any hesitation or complaint. Once in the back, Nicholai, went out of his way to ensure that the bike would be up and running again, and again with no hesitation or complaint. Carl even recommended a tire lock to prevent this from happening again, which I gladly agreed to purchase. Nicholai, installed them right away, even after the fact that he had just fixed and assembled it; again, with no hesitation or complaint, and took the time to show me how the lock works and its effectiveness in deterring theft. And so, I just want to say, "Thank you, sincerely!" for going out of your way to accommodate me today. No one likes to have their things stolen or tampered with, especially something that is used daily to get to and from work and around town for appointments and errands. Their professionalism, knowledge, service, kindness, and willingness to help really meant a lot; which is why I wanted to take this time to share my experience. read more

The Bike Shop - Bikes Near Me - Honolulu, Hawaii

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Awesome service and great bike selection. Everything went smooth and the ride. Very nice staff with great pricing. We opted for the seat cushions and those came in handy with the rocky cliff riding. It made for an ice souvenir that reminds me of that awesome day. Thanks to The Bike Shop for helping me find some adventure in Hawaii read more

$30.37 to change a tube? I take my own tire off my bike and bring it in and have to pay $20 labor to change a tube? That's pretty ridiculous, even in 2025. read more

Rude af cashier. Came in looking for a bike tube and the guy behind the counter was super unfazed, no smile, emotionless. I wanted to buy a bike rack and the guy was like "Well is it gonna fit?" But in like a rude tone that made it sound like I was dumb or something. I dont see the point in working as a cashier in a bike shop if you get annoyed helping people out with bike gear. Finally just got the tube but the whole interaction was just awkward and made me feel dumb about bikes i guess. read more

My cable frayed and jammed. The result was no rear derailleur movement and so I rode 25 miles on 2 gears (big ring and little ring) until I got to theBike Shop. Scott and Co. Immediately went to work and changed out my bad cable for a new one and I was back on my ride in 20 minutes. Thanks, guys! read more

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It's a very reliable bike shop when in Honolulu! I recommend it, especially if you want to rent a bike. The staff is so helpful. read more

The Bike Shop - good quality road bikes! - Bikes Near Me - Honolulu, Hawaii

After recently dealing with a service technician who was acting as a salesperson at the Bike Shop Honolulu on Black Friday, a return trip to the establishment restored our confidence in the Bike Shop. The technician should not have been allowed to interface with sales customers. He took our contact information and identified an e-bike to be put together without offering to have us test ride a bike. The revisit with the sales person, Andrew, proved to be a much better experience. Andrew was knowledgeable and helpful. The management should not have technicians filling in as sales representatives if they do not know how to treat and service potential product customers. read more

Ive been looking for a BMX crusier for awhile now. Wanted an alternative for exercising. Went to the other bike shops on the island. Saw and rode their "in" BMX bikes they have now. I wasnt impressed and thought those bikes were overrated. (I used to race bmx back in the 80s) When the Aiea location was called "The Great Outdoors". When legend local BMX racers John Llacuna and Kevin Sano used to work there. Anyway, this location is where they had the last RedLine 26" BMX crusier. And i wanted to test ride it. Of course the bike didnt disappoint. In fact i was so happy i bought it. As for customer service. I forget his name but he was haole, nice guy. But it was a easy sale. I knew what i wanted and bought it. The shop itself is small. This was my first time at this location and i passed it lol! So i had to go around and try again. Then i saw the green wall and sign. Parking is in the back (follow the arrows) parking lot is small but its not crazy busy so you'll be ok. Not much more i can say. I got what i wanted and im happy. read more

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After searching around and calling a few shops to rent both a road bike for an experienced cyclist and an e-bike for a newbie, we finally found what we needed at the bike shop. The bikes were needed for a ride from ala moana to Kaneohe to visit the beautiful hoomaluhia botanical gardens, and then through Kailua, Waimanalo, Hawaii Kai, Kahala and back through Waikiki to the store on King st. TLDR: -5 stars for customer service from John (assistant manager) -4 stars for the equipment (bikes, helmet, bike rack) although we had an issue with the charger for the ebike -1 star for the shop manager and unknown employee we called regarding an issue Detail: Rented the bikes at 4pm on a weekday and John talked my husband and his friend through various rental options, routes, etc. The required deposit was $1,500 and the e-bike rental was the most expensive part. The bike rack was only $6 to rent but it was pretty basic. According to my husband, the e-bike was super helpful assisting specifically on inclines. However, we were told the charge would not hold for the entire planned route so we intended to charge it at a half-way point. We followed the cyclists in a car with all their gear just in case, and thank goodness we did! When they tried to charge the ebike they had issues holding the charge. They plugged and unplugged it into the bike, moved it around, even called the shop to get some tips but was only told to bring it back to the shop. So after holding the charger in place manually for a while, we realized something wasn't right that we couldn't fix on our own. The charge left wasn't enough to finish the route so we put it on the car rack and drove back to the shop, cutting the plan short by over half. When arriving at the shop, we returned all the gear and shared our experience with the shop manager. He tested the charger and it didn't work the first time. He fiddled with it and said it was working. My friends asked due to the experience we had and the employee on the phone not being able to assist, is there anything they could do in terms of reimbursement or a small discount since it was an expensive rental. The shop manager was unsympathetic and said the release forms they signed stated they knew how to operate and repair a bike so it's no fault of theirs. He said the best he could do is refund the $6 fee for the bike rack but he didn't end up doing anything at all and again had a very dismissive tone. We also asked for a receipt of the $1,500 deposit refund and he said there is no receipt so we'd have to check that it was processed in a few days. The customer service experience with him left us feeling very disappointed and upset mainly at the lack of empathy and accountability in the earlier call where they couldn't offer any advice or help with figuring out the charger and told us just to bring everything back. However, on the drive leaving the store, John called us to apologize for the experience, express empathy, thank us for our patronage, and offered further assistance. He even said they appreciate all feedback and reviews, positive or negative which is why I'm writing this lengthy review. Ultimately, would we consider renting here again or recommending it to a friend? Yes with a big BUT. BUT, we'd want to offer our patronage to John who demonstrating outstanding customer service. We are young adults and he's our junior not too many years out of high school, but the maturity and level of customer service he demonstrated was above and beyond. We are working professionals at major companies known for outstanding service and would hire him in a heartbeat. Kudos to John! I also appreciated the free parking stalls in the back, staff wore face masks and had lots of hand sanitizer around. read more

The Bike Shop - Bikes Near Me - Honolulu, Hawaii

Man, I wanted to like this store (King Street location), but I think I've had it. First, here's what's good: locally-owned, friendly owner, parking in the back, convenient location, good repair shop. Here's what's finally driving me away: the sales guys. I don't think I have ever interacted with such miserable, unhappy retail employees in my life. Especially BIKE SHOP employees. That should be a fun job! Are you guys okay? The owner seems nice, but is he secretly holding your families hostage? I'm not exaggerating at all when I say that I have never seen that one youngest guy smile, no matter what I say or do or wear or buy. What an incredible downer of a shop. So after four years I've reached the end of my rope. No more. Life is too short to be depressed after buying a bike tire. Goodbye, King Street Bike Shop sales guys. I really hope you find your joy. read more

Service - there was one really cool guy who was willing to help. The other guy had a chip on his shoulder and an attitude problem. Makes me not want to come here. Was not the 1st time I have experience bad attitude here. It's a shame that in terms of affordability and selection this is the only place to go. Value - It is what it is for the island. Probably cheaper to go to the mainland and ship it back honestly. You're paying a premium for convenience. TLDR - Good selection. Price good for island. Service could be better. read more

3.5 to be exact! The day we got our half-bikes bandit immediately call them for an appointment. It all goes smoothly & the transaction is pretty good with a reasonable price. By far people working there are pretty friendly too. Great right?! The next day we came back to pick-up our assembled half-bikes and is ready to use. Purchased few items for ourselves to get prepared riding our brand new half-bikes. That 1st transaction was pretty dang smooth. Last Monday we went back to purchase additional items we need for our half-bikes. And we totally understand that since it's pandemic & the island is under strict supervision, certain rules & etc is posted. Okay we get it. Five (5) person at a time. Waited for a couple of minutes but still nobody wants to go out! Okay, so I tried counting those customer inside & then was surprised that they're not even 5 customer inside. They only got THREE (3) customer at that time! No one even bother to go out and explain what's happening! The staff just don't care. They don't care for us even though we almost waited for 20mins. outside under the raging sun! Great people ayt! Great staffs! It's okay. They don't need money from us. They don't want business with other people. And meanwhile here we are, ready to make transaction with them again. But no, they don't bother at least talk to us of what's going on. Sorry, but from now on, we won't waste our time to local business like this that don't care other costumers. Anyhow, I good luck to this bike shop & hopefully you'll be able to clarify the instructions or current policy you guys have to the customers to avoid wasting everybody's time. Mahalo for reading & happy juandering fellow yelpers! read more

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I rented a road bike for a day while in town. Good value. High-quality bike. Staff helped me identify routes for my riding level. Rental comes with helmet, lock, frame pump, and a saddle bike with equipment for repairs. $65 for 24-hour rental Ride: Waikiki around Diamond Head to Koko Head Thank you for the recommendations, Andrew. Very scenic ride. read more

The Bike Shop - Bikes Near Me - Honolulu, Hawaii

Service was great, the online booking was easy and they fixed the flat I had and had me back on the road in no time.

Went to this bike shop needing a new helmet. They carry Specialized brand helmets and they hooked me up with an affordable one that ranked high in the Virginia Tech helmet testing. Service was great! read more

Trust my road bike to these guys any day! Sly was the perfect technician for my rig, tuned and fixed most excellent job!

Great service in the repair area. The mechanics are knowledgeable and very helpful whenever I took my bikes in for repairs. Prices are reasonable. The retail area needs new staff cause someone there is consistently has a bad day. Not sure why but I've never seen such a grumpy gloombah. read more

Thank you John in the service department for helping me get my bike up and running! You have wonderful customer service and my bike runs so smoothly now! Stay safe on these roads! Thank you bike shop you all are awesome!! Highly recommend this store ! read more

I want to first say this review is about this shop, not The Bike Shop as a whole. When I went to the shop in Kailua I was treated well. Really well. They went out of their way to find and provide details of the inexpensive products I was currently looking for. I have dreads and people don't exactly jump at the opportunity to provide me with outstanding service, so, getting that treatment was quite nice and out of the ordinary... ... this shop, I walked into with the intention of buying a bike and the guy acted like he would catch a deadly disease if he sold me one. Not just unhelpful, but seemed to me like he felt like he was wasting his time. It was palatable. I ended up finding the same bike I was looking at on Facebook even closer to my house in Waikiki, ironically, and got that instead. Now I just order everything directly from Trek.com and have it delivered directly to the bike factory. Free shipping and WAY CHEAPER. And it's a good way to vote with my dollar. Too bad I moved away from the Kailua location, I'd still support the business. read more

Bought a bike from them recently. So-so service , not the best but also not the worst I've experienced. Given the state of the economy you'd think business would be ecstatic to have your business read more

Not very friendly staff. Not sure what the deal was, but not interested in helping fe find what I was visiting for.

"Third time's a charm" as the saying goes. After enduring irascible, unfriendly and unhelpful employees at two other local bike shops (closer to where I live) I have found my bike shop! I'm not a bike racer. I'm a pudgy older man who just wants to casually ride his bike on the weekends for some fun and exercise. The Bike Shop gets that and treats me like a valued customer anyway with relevant advice, courteous assistance and....smiles! This afternoon I needed a simple bike pump. They didn't sell me the most expensive one, noting, for my bike and my needs, a simple $30 option was all I needed. When I mentioned that I was missing the key for my wheel locks..."bring it in...we can fix it" was the reply. I paid $125 for a tune-up at another location and was told there was nothing that could be done to service my wheels, but no discount was offered as they didn't perform all that I paid for. I am delighted to find them and it's easy to see why they have so many good reviews. I repeat...I have found my Bike Shop! read more

Got the bike tuned up just in time for the "stay at home" period so at least my son will be able to get some exercise every day. They had to fix the chain and seat, now it's good to go! According to the guy that fixed my bike, The Bike Shop is considered "esssential" because they are transportation so if you need a bike or you need yours fixed, call them because this is one of those shops that should remain open. They have both the repair shop AND the retail store in the same location. Free Parking is in the lot in the back of the green building. (There's another repair place down the street that has NO parking and is hard to see, which is why we came here instead). read more

The Bike shop has been around for decades....They have 2 locations one in Honolulu and one in Aiea... I still see employees from years ago still working which is an obvious sign of an experienced team and a solid business in the community. The honolulu shop no longer has an entrance off of King St. The entrance is around back in their parking lot (just look for the green stripe with their logo on the building. The entrance is through the service side. Their showroom usually has abundance of bike stuff like seats..pedals racks bottles helmets etc and of course bikes but now bikes are in very limited quatities ...(like every other bike place ) their inventories are now very limited The bikes that are left in the showroom are more on the high end side....most of the mid to lower priced bikes are the ones that are absent. The service side is very organized and extremely busy. The staff ( Jon...Archie...Shane mel and the others) were very accomodating knowledgeable and friendly. The service crew were very professional even being very busy they took the time to make everyone of their customers feel valued and not forgotten . My experience here was very cool. The prices was fair for parts and their labor. If you are looking for a great cool shop to handle your bike needs cant go wrong with these guys. Check these guys out you wont be disappointed!! read more

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Needed chain replaced. (I don't have a chain tool) Contacted a couple different stores. One told me they had no mechanic available. One told me to call back and make an appointment later. One I emailed through their website and they never responded. I called the bike shop they said come by now. I dropped the bike off and Sly called me about 45 minutes later to let me know it was done. I finished my errands and went back and picked it up. They would have held onto it for a few days for free in case I hadn't made it back before they closed. Military discount too. Great shop. read more

I needed handle bar grip replacement for my son's bicycle. The service was good. Helpful. A little disappointed that the grips were too tacky. The person in the back was very helpful, the person at the front was so-so. read more

They know what they're doing and friendly to boot! Of course, they sell high quality bikes and choice e-bikes.

The last time I came here was 20+ years ago when I bought my Specialized mountain bike for college (UH). It's nice to see that these guys are still around, still providing excellent customer service and products. We came here with the intention of buying a helmet for one of our twin sons. Of course nothing he saw fit right or looked nice (typical behavior for toddlers), but we ended up buying a bell for the other twin son who wanted one for his bike. They had a really cute selection of bells for boys, girls, young and old. In retrospect, I should have bought one for my bike as well, since accessories were 20% off (spring sale). This place gets bonus points for having a restroom for customers (esp. since my son had to use it!). They also have a parking lot in the back of the store - yes! read more

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This is a nice shop on South King Street. The shop has parking behind it's store. They carry Felt and Specialized bikes. It was my first time visiting the store and I had a very good impression of the people working there. Carl N. helped me with trying a few bikes out. He sized and adjusted the seat for me so I could try them out. I road a Felt road bike (new) and a Specialized Allez Sprint (used) road bike. The bikes were really light and handled nicely. I appreciated the time Carl took in finding the bikes he had at the store. I really liked the Specialized Allez Sprint over the Felt (gravel) bike. This shop carries all kinds of bikes and their accessories. They rent bikes out too. read more

The Bike Shop - Specialized Allez Sprint - Bikes Near Me - Honolulu, Hawaii

Staff is helpful. Pretty sure you won't have any issues when buying a new bike. I took my bike here to get serviced. I feel like they did the bare minimum to get my bike going. They did get it going and it was better then how it was when I brought it but there was still issues that they didn't fully addressed that I brought up with them when I brought the bike in. I did fix the issues myself but it would have been nice if they did it cause I did tell them about it and I did pay for their service which wasn't cheap. read more

Don't bother coming here. I called to ask if they have the women's new mimic saddle, as they were listed at the Specialized website as an authorized dealer. The man that answer the phone kept interrupting me, and I couldn't even finished my sentence to tell him my need. First, he didn't know about the mimic saddle, and had to go online to search for it, then, he told me that had the more expensive saddle when he didn't have anything at the shop at all, and strangely, can order only the more expensive saddle for me, the one that cost over $200 dollars. Well, no thanks, I can order it online myself and I don't have to order the most expensive one. Everyone has a computer and has Internet nowadays. Also, he asked me, why am I only interest in a woman's saddle? Well, does he have a hearing problem? Because I am a woman!!!! Also, all the mimic saddles are shape the same, as I was told by the Specialized representative online, except the material, carbon light weight cost $300 dollars versus the $145 non- carbon material, same shape but not the same material. Shape is what I am after, shape is what's going to provide comfort. A few grams of difference in weight will not matter much if you are not a pro athlete. However, this person at the Bike shop tried to mislead me to believe that I should order the more expensive ones because they are all different in shape and weight! He lied! Finally, my purpose for the call was to see if they can help me to find my saddle size, whether it would be the 140's mm , 150's mm, or 160's mm. But this man interrupted so much in the phone and kept blabbing away, that I could never asked the question!!!!!!! Can't even get a word in!!!!! Never again! I ordered the $145 saddle on the Specialized website shipping directly to my home, so glad not need to deal with unprofessional employees at the Bike Shop ever again! I have been to this shop before, and they were never eager to help! read more

This place is very friendly and a good selection of bike and bike accessories. This shop is really great because they have a large area to fix many different bikes. read more

k, so have been frequenting this bike shop for all bicycle questions, accesories, upgrades, etc. in the last year. Nice selection of bicycles, fun shopping for accessories, cute young service and sales personnel (hey, I may be older still I am breathing!), and AMAAAZING service. I used to go to shop X and shop Z for various bicycle stuff...with the exceptional service from Howard, Carl, Archie, John (I am sure from Evan and Rick also...I just don't get there during their morning shift) why go anywhere else?! Yes, yes, Howard and I have fallen into the routine of him asking me "are we practicing safe bicycle riding?" when i bicycle in without my helmet...still, he has not only hooked me up with honest advice and quality accesories. He also took the time to show me how to change the bicycle tire, 2x for this slow learner...even tho I will more than likely just bring in the bicycle for service if that need. ever arises. And when Archie went out of his way to help me with a warranty issue on last visit it just blew my mind! He could have easily just directed me to the website and waved buh bye but he went extra miles to help this old Auntie. ...and when the day comes that I no longer can ride my bicycle...I will be sure to make it back here to buy that shiny red adult tricycle they usually have hanging (floor model purchased?) on the wall, fully accessorized by the great staffers at this Bike Shop of course! The Bike Shop located on right side of King Street between Piikoi and Pensacola offers discounts for members of the Hawaii Bicycle League. One can also sign up for various bicycle workshops here. Discounts given for trade in helmets towards the purchase of a new one. Bicycle pump also available for in store use. Kudos and thank you to General Manager Melvin for creating the perfect place to buy, rent, and learn about the wonderful world of bicycling. read more

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Convenient with back of the building parking. If you have your bike serviced here, ride it before you leave. I've had two tires installed and one rim trued, and each time, they failed to finish the job. Once, the wheel wasn't tightened, and on Friday night, they failed to tighten the front brake cable after reinstalling the wheel. They apparently lack in service quality control, which can adversely affect your safety. The one new bike I bought there was assembled correctly, and had no issues. read more