5 Stars - Absolutely Phenomenal Experience at Milk + Honey!…read more I walked into Milk + Honey and was immediately greeted with a warm smile and a genuine "hello" that made me feel right at home. The waiting area is stunning and beautifully designed. A fantastic variety of products to browse while you wait. Kyndal welcomed me with another friendly hello and even offered me something to drink. As a first-timer, I had no idea what to expect, but from the moment we sat down for the consultation, I knew I was in great hands. Kyndal was incredibly attentive and truly listened. When I mentioned I play golf and often pull my hair back in a ponytail, she zeroed in on those details and crafted the perfect plan. I went for a bold 4-inch haircut and I'm absolutely thrilled with the results! The entire staff is top-notch, the atmosphere is relaxing and upscale, and the service is genuinely next-level. (Once it's gone, it's gone--and I'm so happy with how it's gone!) I can't recommend Kyndal enough if you're looking for an experienced, talented stylist and colorist who actually cares about your hair and your lifestyle. I'm already counting down the days until my next appointment. If you're on the fence, just go, you won't regret it! Highly, highly recommend!

Milk and Honey is stress free from the moment you walk in the door. Massage therapists are all…read morewonderful! Steam showers are great! Mani-Pedi's are unlike all the Nail places on every corner. Clean, and comfy! And the bath and body products are amazing!

I've seen Kelsey Wood multiple times now, and she's consistently been wonderful to work with! I've…read morehad two laser (Moxi) treatments which has become my favorite and three HydraFacials with her, and she's always gentle, thorough, and professional. As it was my first time getting a laser facial, I was a bit nervous, but Kelsey took the time to explain everything and followed up with me afterward to make sure I was doing well, which I really appreciated. Kelsey is clearly skilled and caring, and I look forward to continuing treatments with her. I highly recommend her for anyone seeking professional and attentive skincare services.

I wish I could give more stars. I had to change a last minute appointment due to a family conflict,…read moreand they were very accommodating. I had previously gone to another med spa & had a treatment that was incorrect for what I was needing. Melissa listened to what I had to say and came up with a plan. I greatly appreciated her taking the time to listen and sharing her expertise. Looking forward to my next visit.

Got a facial with Briana and she was phenomenal. Made me super comfortable and listened to all my…read moreconcerns and needs. Explained everything well and just made me have the best experience. My face felt amazing afterwards as did I, nice and relaxed. Will definitely be back!!!

I can't say enough good things about Hanna! She took my hair from blonde to my natural gray and…read moreabsolutely nailed the transition! Every bit of my salt and pepper color is perfectly blended and looks completely natural. She didn't just do my hair, she gave me my confidence back! Not only is she incredibly skilled and creative, but she's also one of the kindest, sweetest people you'll ever meet. Sitting in her chair feels like catching up with a friend. She truly listens and cares about helping you feel your best. If you're looking for someone who can do beautiful, thoughtful color work and make you feel amazing in the process, book with Hanna. You won't regret it!

My daughter and I got massages this week and were both really disappointed with the entire…read moreexperience. My masseuse used cold lotion so I was frequently startled by that. I kept waiting for it to be soothing and relaxing. My daughter had a similar experience. When we checked out, the receptionist asked how our experience was and we said "not great", she said "that's fantastic!", obviously not listening or caring. I had a $95 gc for the $85 massage and I had to ask for the $10 overage to be applied to my daughter's massage. We've both had good experiences with here before but this visit was a complete dud.

Been here a couple times. The staff is friendly, the ambience is relaxing and services are…read moreaffordable.

What can I say? Lux Machine has been my go to for at least 5 years and have never disappointed!…read moreThey always make me feel welcome and appreciated which can be difficult to find these days. Diana is amazing-she takes the time to really listen to me and what I want. The very few times I haven't been able to see Diana any of the stylists I have seen have been wonderful! And, my mom is now a new customer at Lux and she couldn't be happier with her stylist Abigail. The vibe is very laid back-not stuffy or snobby at all. The owner Gloria is so welcoming and makes everyone feel special. If you are looking for a new salon I highly recommend Lux-support your local small business-you won't be disappointed!

Lux Machine provides a great customer hair experience. Kylie takes care of my hair and my…read morehusband's hair as well. She gives a wonderful cut that grows out evenly and my style is easy to maintain. I find the appointment text reminders to be extremely helpful. If I have a question I receive a prompt response. The atmosphere is so calm and relaxing. I always leave feeling pampered.

The front desk receptionists and the nurses taking me back were all absolutely wonderful. Dr…read more Raegan on the other hand, was catty, rude, and very dismissive of what I was coming in to be seen for. My wait time to be seen was longer than my consult/actual appointment with Dr. Reagan. The reason I had decided to become a new patient here was because I had seen Dr. Reagan a few years ago before at a different location... and she was not like this at all. I don't know what changed, but having Providers that are not dedicated to their patients and their needs... and are not even motivated in the slightest, is not how you retain patients. Will not be coming back here and I will be canceling my second appointment.

Appalled at the inpersonal, incompetant customer service I received. I was a patient at this…read morepractice for years before they got bought by Epiphany. I was behind on my annual skin checks since 2020/Covid, so I scheduled an appointment and had multiple phone calls with the front desk to confirm that they had my current insurance. I ended up having to reschedule that initial appointment by about a month and I got a confirmation email of the new appointment time and thought I was good to go. In the meantime, I continued to get text messages about the first appointment that I had already rescheduled. When I showed up on the day of my rescheduled appointment (with my confirmation email in hand) they said they couldn't find me anywhere on the schedule. After searching and searching under different names, DOBs, and phone numbers they finally found my account but there no appointment. My skin check takes literally five minutes, so they agreed to work me in but then informed me that I had paperwork to fill out and a $35 balance for my "no-show" appointment. There was NO no-show appointment, it was rescheduled to the day I showed up! The front desk person told me I had to call the billing department - which is in another city - and handle it with them before they would see me. I called the number sitting there in the waiting room and was on hold - there was no one available to take my call, of course. There are many, many fine dermatologists in the city and I will be finding one that treats their patients better. It's unfortunate, because I like the provider I've seen for so long. I understand there can be kinks when changing practices and software but blaming the client for the practice's oversights is not right.

I've only had two appointments here so far but it was a no brainer to book my third and I look…read moreforward to many more. Everything from start to finish is a curated and intentional experience designed to truly relax and comfort you. Everyone I have interacted with thus far is so professional, kind and gentle. Angela is an incredible masseuse. She is sincere, knowledgeable, skilled and makes an effort to remember you. I've done one body dry brush and massage treatment and one 50 minute Swedish massage and both were lovely. The 2 hour treatment obviously takes the cake but the massage is so targeted and thorough. Angela is actively helping me learn to be more in tune with my body and where it holds tension and that is a huge development for me. The signature oil diffuser they have out at this location is delicious and immediately bathes you in calm when you enter. The front desk is always informational, helpful and prompt. The changing room, restroom, shower, lockers, and quiet room are in perfect condition and constantly being cleaned up and restocked. There are plenty amenities and products available for use in the changing room and a few snacks, a magazine, and cold water in the quiet room. You are treated with a tea or other beverage (never paid attention because I'm all for the tea but maybe a wine or a sparkling wine?) before and after your service. You receive 15% off your next session if you book again while checking out. There are seasonal specials and packages if you want to opt for more than one service as well. Oh, did I mention the massage beds are heated and they provide you a warm, weighted neck/shoulder wrap after your service? They've truly thought of everything. As someone who works in client experience herself, Woodhouse on River Run is the real deal.

I really enjoyed my experience at Woodhouse Spa. I got the Soothe and Hydrate facial with a…read moredermaplane add-on and the Restorative Sleep massage. Both were fantastic! The changing rooms were very clean and nicely stocked with everything you need. The entire spa had a beautiful ambience and I felt very relaxed. I arrived early, so I had plenty of time to relax in the waiting room with a cup of tea. I do wish that the spa had amenities like a sauna, but I still had a great experience. My skin looks great and I feel so relaxed. I'll be back again soon!

Okay can I just tell you: Jalan is definitely my favorite there!!!…read more He is so sweet and definitely deserves recognition on his work!! He is very gentle yet firm IYKYK

The massages are fine, you get what you pay for…read more As for the 1 star. Know that when you sign a wellness agreement, you will have to move heaven and earth to cancel the auto-renewal of your agreement. Reading another user's review about how if you go in physically to cancel and the manager is not there, they will not help you - I submitted multiple emails as well as tried to go through the Massage Envy corporate channels. As they are a franchise location, it is a bust. Anyone reading my review trying to cancel their membership, know the corporate team can't cancel for you, but they will still elevate your request to the franchise manager/owner - it's still worth doing. I also emailed the email address listed in my wellness agreement: "All cancellation requests must be submitted in writing to us at the above address or by email at clinic0210@massageenvy.com and will become effective ten (10) days after the cancellation request is received by us or upon your receipt of written approval by us in the event of a cancellation in accordance with (c) above. Any payments due under this Wellness Agreement prior to the cancellation effective date will be charged by us as scheduled. If you have paid in full, and your Wellness Agreement is terminated for any of the reasons identified in this paragraph, you will be entitled to a pro rata refund based on the months remaining in your Initial Term. Some state laws may provide you with additional cancellation rights." Apparently, emailing to request that you stop any auto-renewal of your membership won't be helpful, because you are technically not canceling. Not to worry, the auto-renewal clause is in the Payment Terms section. It is not vague at all. "Your Wellness Agreement will thereafter automatically renew and continue on a month-to-month basis until canceled or nonrenewed by you or terminated by us in accordance with the terms of this Wellness Agreement." Reaching out via email twice 3 months in advance as well as talking to the business manager does not meet the standard of this vague agreement language around auto renewal. Once you hear back from management, they will call you, trust me, they will not email you. They will ask you to stay, but will cancel the auto-renewal and check back in with you on the day of your final payment. Do not trust this. What that actually means is they will email you when you have completed the last membership payment and vaguely reference that you have spoken on the phone. They will not mention your cancellation request; they will not mention anything other than: "You may remember me from our conversation regarding your membership a couple of months ago when I told you I would send this email to you once your final payment was received. How have we done for the past couple of months? How are you feeling about your Wellness Program? Please feel free to give us a call back at 817-732-7200 and ask for myself or my Business Manager. If we happen to be unavailable, or if it is more convenient for you, please also feel free to reply to this email and I'd be glad to assist you further." I mistakenly took this as a cordial feedback request, now that my membership was over, and it was a courtesy email. If I had read more closely, I would have known better, but the person I spoke to on the phone was extremely reassuring. When I spoke with that same person this morning, after emailing and calling twice to ask about why I am still being charged, their recollection of our conversation went quite differently. They never promised to cancel the auto-renewal; that's not possible without a form. They can send me the form now, but the charges that have already accrued cannot be reversed. They are, get a load of this, UNABLE to refund a charge as a business. Well, isn't that interesting? I have never heard of a business that could not reverse/refund charges. Would never come here again if you paid me.

Dr phuah and her med spa staff are simply the best. I've been getting Botox for 7 years (last year…read morewith dr phuah) and I've never had someone so detail oriented to make sure it's exactly what I want/need. Her suggestions aren't ever too much (work or cost) it's truly what she thinks it's best for my needs. Corey and Courtney do the hydra facials and they are both AMAZING!!! Also detail oriented and explained step by step process of what each phase is for the hydra facial. I highly recommend doing all procedures via med spa. They are very professional and I have been extremely satisfied.

Hanami Medspa was fantastic! I will definitely be a return client. The Botox is very good quality…read more I had better results with my 30 units than I have with 40 at other places. I'M FROZE and loving it. The office is well decorated and inviting, they offer numbing cream, and the staff is so friendly, accommodating, and engaging. Courtney rocks! Thank you Hanami!

I have had HydraFacials at several other Med Spas and nothing even comes close to what I received…read morewith Brandy. It was like nothing I have ever experienced. I can't even put it into words. I highly highly recommend!

Simply amazing results!! Brandy is simply amazing. I had a…read moredeluxe hydro facial yesterday my skin is glowing. Every time I leave there I'm always satisfied with all treatments that I get.