Caution!! The Terpenes they list on their menu are NOT what you get with the product. FALSE ADVERTISING! Really disappointed with The Botanist. I ordered online based on the terpenes listed on today's menu with the product (flower) I need for my epilepsy. I even told the cashier I was only buying this strain specifically because of that terpene prior to paying. I pay and start to walk away from the counter and I look at the terpene levels, NOTHING is the same as advertised! I turn around and bring up my issue (very calmly) to the same cashier. She looks and sees that nothing is the same as advertised. She agrees w/ me and goes to get the manager to ask about swapping it out. Manager did nothing! Just explained it varies from batch to batch (Duh m'fer.... I kno). I was told too bad, & nothing they will so. I said you know that is false advertising which is illegal btw, they still didn't care. I also received NO apology whatsoever. But don't worry The Botanist, I only need this medicine for Tonic clonic/grand-mal seizures. This is the first ever review I have left for a business, so I promise I am not just some male version of a Karen. I am just really really disappointed and won't shop there again. read more

Fast, knowledgeable, and friendly. I've never had a bad experience. Parking is available across the street. Once you know what you want, ordering online is so smooth. read more

I visited the store today . I have been in the store before with a pic of my passport and 2 ids. Today the pic of my passport was not accepted. I traveled 30 mile to and from. It was 2:00 and a male staff member was very impatient and rude to me as I tried to explain and show proof. People that come in are in pain already. I will never return and advise others not to. Need more compassionate staff person. You may want to rethink the people you hire and you need to be consistent. I've been coming there since you opened. No more until you change you philosophy about the people you hire. That rude snarly man was on the right, by the wall. Check him please! After checking EVERY OTHER DISPENSARY IN THIS AREA WOULD HAVE ACCEPTED WHAT I HAD. 10 /2/2001 read more

I love this place. Great product, cool interior building design. Also, great customer service. One of my fave's for sure!

Drove 30 mins to the botanist because google maps and their WEBSITE both stated they were open. Arrived to find a piece of paper tapped to the door saying the closed 4 hours early for a holiday party. This really speaks to the bare ass minimum effort this staff gives to customers read more

This is, hands down, THE best dispensary in Central Ohio. My first year as a MM patient, I went to many different ones, but now, in my second year, I only ever go to The Botanist. Their selection is the best, their own line of products is great, their staff is the most friendly and knowledgeable. Thanks for being amazing, The Botanist!!! read more

First time going to a dispensary and was very impressed with how friendly everyone was. They took their time explaining and answering all of my questions. Check out was simple. Product was excellent. I will be back. read more

love these dispensaries here in columbus and other locations too. great service, god selection, easy in and out. well informed staff are very helpful and professional. my favorite of all ohio dispensaries. read more

I love this place. the people are absolutely the nicest you will find anywhere. I've been coming since they opened, and the B is the best in Columbus. I've been to three others in Columbus. One was not so good, two were pretty good, but the Botanist is great! Phone orders are always ready and I've never had an order that was wrong. The staff are super friendly and helpful, almost like going into the sitcom Cheers. Everybody says Hey! There is no grouchy Norm in the corner however. Extremely mellow spot. Parking kind of sucked when they first open but now they have plenty. The products are high quality, and the staff are very knowledgeable about everything they sell. It is the people working there that really standout though. A few weeks back I watched one of the young ladies working there assist a blind customer. Explaining all the products as she gently guided him through the store. Kinda brought a tear to this ancient hippie's heart. They do care about their customers. And in the words of this old hippie, this place is pretty groovy. read more

I really appreciate the organization at this establishment. They are very organized and unlike other dispensaries in the area, the wait is slim to none. If there is a wait, you know exactly where you stand in line. No guessing. The prices are okay and the staff is knowledgeable. The military and indigent discount is one of the lowest in the area at 25 percent off, it's usually around 30 percent elsewhere. Don't use the phone to contact them because you will never get through but they do offer convenient online ordering that text you when your order is ready. They only accept cash and there is an atm available with a 3.99 charge. The parking is across the street in the parking lot towards the front and is marked with the Botanist name. There are additional around the corner. People tend to park beside the location and it may be okay but it's not their lot and one day you may get towed if gone long enough. Very clean and once you are inside it's a very quick process. I would recommend to medical marijuana patients and caregivers. read more

Botanist called me the morning I placed an order to tell me my ID was expired and that I would need to verify that it was renewed. I stated that I did not have the new ID yet but renewed online and had paperwork stating it had been renewed and was told that this would be satisfactory. I called back to verify if the paperwork I had was indeed satisfactory because I wasn't sure if they needed a physical copy and I was on hold for 3 hours or so (several calls, longest wait time being 55 minutes before I hung up) and the phone was never answered and my call was never returned. I arrived to pick up my order on my lunch break and they tell me that my documentation (including my passport) was not satisfactory. When I ask why they did not answer the phone, the employee stated that she "didn't know, but maybe no one was on the phones today." I wasted my entire lunch break to be told no. The lady was super condescending, stating that it was the board of pharmacy and the rules are very specific... but offering no apology or reason as to why they failed to be open for contact in a 3 hour period... instead pushing the blame to the rules, which I did accept gracefully despite being very upset. I will not be returning after this poor customer service experience. read more

Incredible! 15% off of 10 items is just what I needed to nest myself in my home for at least the next month. I called my order ahead and it was ready when I got there. Very quick. Very easy. Very safe. Go get the peppermints before they are gone. :) 15% off of 10 is TODAY ONLY (until the end of March) but there are deals consistently! read more