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    The Brain Garden Piano Studio

    5.0 (2 reviews)
    Closed 4:00 pm - 8:00 PM

    Services - The Brain Garden Piano Studio

    Musical instruments and teachers

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    High School Music Service

    High School Music Service

    3.5
    (11 reviews)
    3.2 mi
    $$

    SCAM ITS A SCAM YALL RUN TO A DIFFERENT STORE WE GOT A…read moreFLUTE FROM HERE FOR MY DAUGHTER FOR 6th grade, now she is in 7th grade and decided to move to orchestra to play Viola, during the summer brake i went to return the flute and they recommended me not to because I will lose "my credit accumulated" i specified that i didn't needed the flute anymore because my daughter did not like band and maybe wanted to move to orchestra and play viola or violin , guy there even wrote it in a paper of how much money i accumulated and the instrument i wanted, so I decided not to return it and took the flute home, after 2 months of paying for no reason, when I went back to get the Viola they say oh NO you can't transfer the credit from band instruments to orchestra instruments. so now I needed to start a new contract if i wanted the Viola. i don't appreciate being lied to now i lost my money.

    My son started band this year and we have used this location to service his clarinet and purchase…read morereeds, etc. Over the past 10 months of so, I've been in the shop an around 4-5 times. Only once can I think of a positive experience which was one I dropped the instrument off for repair about a week and half ago. This was the only time I was not talked down to or made to feel uncomfortable. I've played clarinet for over 20 years...I'm not dumb regarding what I need, etc Today will be my last visit to this store. In early August, we overhauled his clarinet with new pads. My son had some bent keys and things that needed to be addressed recently, but I was surprised to see one of those things was 4 new pads in less than 10 months. I mentioned it to the individual assisting me and he was like no that's normal, etc. He became very condescending towards me. From my experience, that is not normal, so I am within my right to question it. The older gentleman on the back just kind of nodded his head and didn't make any comments. As I was reviewing the receipt with the repairs and examining the instrument, he walked over to the door and stood in a semi confrontational stance and stared at me as if to hurry me up and rush me out of the store. Go to another shop that will appreciate you, your business, and not talk down to you.

    Photos
    Steve gave me some old records for a photoshoot!
    Steve gave me some old records for a photoshoot!
    My son checking out a nice Ibanez artcore guitar.
    My son checking out a nice Ibanez artcore guitar.
    High School Music Service

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    Alamo City Strings

    Alamo City Strings

    3.8
    (6 reviews)
    15.0 mi
    $$

    UPDATE: someone from Alamo Strings reached out to me to say the contracts are stored digitally and…read morethe originals are destroyed. Also that I can exit the contract with no penalty. I do believe at the store I was told the paper was securely kept at a different location and wasn't digital storage. I believe the person who contacted me about the digital storage is correct but that definitely wasn't fully explained. Also why can't I do it online if that is the case? I gave two additional stars on their review because of the quick outreach but still don't like giving my Social Security Number on top of all the other info. And have no idea why a third relative is necessary. Also if this was better explained at the point of sale it would have eased a lot of my frustration. ORIGINAL REVIEW This place is awful. We were sent there by my child's elementary school. It was the only choice we were given which makes it so much worse. They have very poor business practices. They require a social security number which they keep written down which is very poor security practice. Also they require spouses name address phone and an additional relative's name, address and phone. I understand checking my drivers license and keeping information including credit card on file but all of this is unreasonable. Further it definitely should not be kept on a single piece of paper. Further we are renting because my daughter has never played violin and she may hate it. But they require a 32 month contract! This is for fifth grade, yet the contract goes through the end of seventh grade. That is also not reasonable. The staff were also rude. When I complained and questioned these things I was told I could purchase the instrument out right if I didn't like it. Again this was the only option given to us by the school. The owner appeared on the parents meeting zoom call. If he is going to work directly with the school he should have better business practices.

    We went here to look for a rental instrument for my son. He is just starting to play strings and…read moreneeded to try out the different instruments to make a choice and to have a viola for his lessons. We were helped right away and the person working was very knowledgeable. I was happy with the service overall and the expense of the rental versus having to buy outright. They have a great program in place for all the local schools.

    Photos
    Great selection
    Great selection
    Full line of instruments
    Full line of instruments
    Alamo City Strings

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    The Brain Garden Piano Studio - musicalinstrumentsandteachers - Updated July 2026

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