Love the Lakewood location. My technician Tracy was knowledgeable, and allowed me ample time and…read moregreat feed back on design options. This is my meda spa spot now.

Customer service is ridiculous. They ask you to email them directly so other viewers cannot see…read morethe comments back and forth. Well let me update you guys, the "team" basically blamed me for the eyelashes falling. Saying "You had the technician make adjustments" YES, I DID! Prior to me laying down, I mentioned I wanted natural looking lashes, she proceeded with thick "Doll" lashes. I am paying $135 for these babies, of course I'm going to have her change them then to have them fall?! Pff! No refund was given, just blame. Proceed with caution

Alexis is truly the best esthetician I've ever had. Every time I leave an appointment with her, I…read morefeel so confident, happy, and obsessed with the results. I always get the deluxe brow lamination and a lash lift, and she never misses -- her work is consistently amazing. Beyond her talent, Alexis makes every appointment so comfortable and enjoyable. We always have the best conversations, and she creates such a welcoming, safe space that makes the whole experience even better. You can tell she genuinely cares about her clients. I absolutely love her and wouldn't trust anyone else with my brows or lashes

I recently got a Lash Lift with Cindy and it was a very calm and comfortable service! She was very…read morevery nice and asked me several times if I'm still comfortable :))) Before my appointment ended, she gave me a quick rundown of how to take care of my lashes. I've been looking for a new salon to get my lashes done and I can confidently say, I will be going back to her next time. If you're reading this wondering if you should, YOU SHOULD JUST BOOK IT IN THIS SALON!!!

I've been coming here for a few months now and this place is honestly top notch. The manicure lady…read morewho always does my feet is amazing -- super detailed, gentle, and you can tell she really knows what she's doing. I had a painful hangnail and she hooked it up, took everything out, and had me walking out of there feeling brand new. They do such great work here overall, and they even offer eyelash extensions that look incredible. Clean salon, great service, and very professional. Highly recommend if you're looking for a spot that actually cares about the quality of their work! Thank to my nail tech, pauline

I have another new update to my review! BUT not for nails, this time LASHES!…read more First of all 10/10 ! Carrie is a gem. She did awesome, got me in and out and while she was doing my lashes I snored away.. she was very gentle and I felt comfortable. I will definitely be returning. I'm so happy to have found both her and Natalie! I would have posted a lash pic but skin is very oily so I won't. What I can say is that I'm a very very picky person, she exceeded expectations!

Have been going to Ivy for last few years. Been to lots of other eyelash places through the years…read morebut nobody compares to her. She does such a great job always!

I've been getting my eyelashes done here for few months now. I get so many compliments and can't…read morebe without my lashes any more. Phalla does a wonderful job, is so attentive, caring and makes sure you are happy with her work before you leave. You also can't beat the price for the quality. Strongly recommend you check them out.

I also had my lashes done here and, unfortunately, had an allergic reaction. This had nothing to do…read morewith the salon, as I've had allergic reactions to lash adhesive at other places before. I let the lash technician know about my history beforehand, and they were very understanding. They let me know that if I experienced another reaction, I could have my lashes removed and receive a refund. I decided to go ahead with the service, and unfortunately, I did have another allergic reaction. I stayed in contact with the technician throughout the process, giving updates each day. By days 3-4, it wasn't getting any better, and it had become very uncomfortable. I went back to have my lashes removed, and they honored their word by providing a full refund. I truly appreciate their honesty, professionalism, and excellent customer service throughout the entire experience. Even though my reaction wasn't anyone's fault, they treated me with kindness and made the process stress-free. Thank you, ladies--I really appreciate your integrity and how well you took care of me!

I've been coming here for a few months and I always love my lashes!!…read more I highly recommend. They always look natural (which is what I want) yet still full. They last a really long time as well :)

I tried 3X before (circa 2019 - 2023) getting lash extensions at different places and every time my…read moreeyes got irritated, swollen and puffy. Every time I had to go back the next day or 2 to get them removed. My friends say nowadays there's better options, technique and sensitive glue available. I found sumi and saw their new client promo price ($55 for a regular full set) and decided to try them since it would be a low price risk in case I have a reaction. There was some confusion over the new promo price with the first girl telling me after my first set it would be $95, then my tech telling me that for what I wanted today it would be $95. She was able to explain and clarify the promo so today's set was $65 because the 2 tip hairs was +$10. Great. I knew I wanted a very natural, light feel with adding just a bit of volume as my lash line is light and cannot hold much (also having sensitivity). I learned from experience. My tech showed me the lengths and it was go time. I knew how simple of a style and shape I wanted based on how I wear my strip lashes. The best part of my experience is that she only took about 35 minutes to apply my extensions, that's what I'm talking about! I know my set is not as dramatic or voluminous but it came out really great and so far they feel comfortable. I really hope they last and don't give me problems the next days ahead. Regular (signature sumi) full set: 2 tips, natural C curve, 9-11 mm, cute style I hope they do well so I can come back for a fill in the next few weeks. What would be nice, especially for those who are on the table for 1 hour(s)+ are either rolled blanket or towels /pillows for under the knees while laying down. It helps with comfort.

Love the lashes felt very light. Love the ambiance was actually relaxing. Nancy was very gentle.read more

Everything from start to finish was an incredible experience. From the welcoming front desk and…read moreattentive technicians to the clean and elegant atmosphere, every detail stood out. The technicians were very hygienic, with a visibly clean process, and they were able to provide a design identical to -- and even better than -- what I asked for. Every person I interacted with had excellent customer service and maintained a professional attitude, especially Nancy, Ivy, and Loann. I also want to note that there was a misunderstanding regarding the sizing of one set, but the feedback was received professionally and corrected quickly. Their swift response reassured me why they've maintained such a long history of positive reviews. I will certainly be returning. This nail lounge deserves every positive review it has.

I was very disappointed with my service today. At first, everything was going great. The nail tech…read moreseemed very careful and precise with the prep, shaping, and overall design process. Unfortunately, as the appointment continued, the quality of the service declined. Her technique became noticeably messier, and she repeatedly nipped my cuticles, which was both uncomfortable and frustrating. The biggest issue came when I asked for the flower design I originally requested. I understand that detailed flowers can be difficult to draw on nails, and I do not fault her for struggling with it. However, I do take issue with being charged for a design that I ultimately did not receive. I even told her to stop attempting the flower, but she continued trying anyway. Customers should not have to pay for a design that was never completed successfully, regardless of the products used during the attempt. That said, I will give credit where it's due. The salon itself has a very friendly and elegant atmosphere, and the staff members were welcoming and provided good customer service overall. I just wish the actual service had matched the experience and pricing.

Can't say enough about my go-to studio for my lashes. Rachel does such an amazing job and always…read morelooks amazing. Studio is quiet and relaxing. Don't wait, book now!

They did a great job. I'm preparing to attend a wedding and bridal shower. Had my eyebrows tinted…read moreand laminated, and my eyelashes tinted and curled. I like the results.

Angelina's shop is so cute and cozy! She was super sweet & thorough, and she made sure that she did…read moremy eyebrows the way I liked them. couldn't be more happier with my eyebrows!

Angelina is the sweetest, she keeps my brows looking full. always gets the shaping perfectly.read more

lisa was the best made me feel very comfortable and at home,,,, she take's her time & have…read morepatience,,, my first time & i feel like i been coming here for ever & the first time deal is awesome,,,, i love it here,,,thank you lisa

Alex is amazing. She is professional, thorough, friendly and sweet. The place is beautiful and…read moreclean. It's really a site inside. I love how bright it is inside. Everyone here is beyond professional. Lots of parking. Safe area. Saw Alex. She was so amazing. It made me curious about all of the other services here. Pricing is impeccable