I was waiting to post my review until I received my security deposit, which in regular Brookwood fashion, took several months and many follow up emails.
I wouldn't recommend living here to anyone. The office turnover rate is high and communication is poor. I stopped calling and decided to only communicate with staff via email once I realized how much they lie and that I might need to get a lawyer at some point.
I could say MANY things about my experiences here but I will be brief. The buildings are old and plumbing is poor. Don't let the recent facelift fool you. I lived on the second floor and my bathtub and washer leaked into my downstairs neighbor's apartment many times. If you live in a first floor apartment you can expect water damage at some point. I witnessed this with other neighbors and friends.
With water issues, you can expect mold. There's mold in the vents, in the carpet, and under the paint on the bathtub and tiles. I had to threaten to get my renters insurance involved in order for them to come clean the vents in my apartment. The mold was literally growing out of the vent and down the wall. They refused to get professionals to come out and resolve the issue but thankfully my lease came to an end as the issue got worse.
Maintenance and construction workers will come in your apartment unannounced. I came home from work one day and all of my belongings on my balcony had been removed and scattered in the courtyard. They were renovating balconies and gave me no warning. I had to move all of my belongings back inside, up a flight of stairs, after a 9 hour shift. This was against their "48 hour warnings before entering" on the lease. Another time they kept changing the date on when they were going to paint my front door. I emailed them so many times to confirm a date as I have a cat and they said the door would need to be left open to dry or else we would be fined. One day my neighbor called me at work and said my front door was wide open as they were painting it. THEY NEVER CONFIRMED WITH ME BY EMAIL WHEN THEY WERE COMING. Thankfully my neighbor went into my apartment and caught my cat and put him in the bathroom. She worked from home and was able to watch my apartment while the door was propped open all day. They were really going to leave my door wide open for hours, with my cat inside and no one home. I would have been devastated if I lost my cat or if someone robbed my place???? Again, no warning despite me asking by email multiple times.
Those were just two examples of them entering without warning. I stopped keeping valuable things at my HOME because I never knew who was in my apartment or when my door would be left unlocked.
I said I'd keep this brief so if you decide to live at the Brookwood, just go ahead and expect poor communication (lies), mold, flooring that smells like animal pee, constant noise, poor plumbing/water damage, zero privacy, random threats of random fees, and theft (especially car theft). And don't expect to receive your security deposit back without several months of follow up emails. My friends who moved out also had the same issue, but were owed much more than a security deposit as their downstairs apartment flooded (twice) and many of their belongings were ruined.
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