I usually come in for a Brazilian with Whitney, who is phenomenal, but last night, my appointment…read morewas with Idalys. I was a little nervous purely because of routine and familiarity. Idalys did such an amazing job, she was great! She used a mix of hard wax and soft wax. She made the experience really comfortable and safe. The service was done after 20 minutes. My favorite thing to do every appointment is go to the bathroom and look at the new affirmation card by the light switch.

I started as a customer at Velvet Waxing Studio several years ago, starting at the original…read moredowntown location where Tracy, the founder/owner, set the gold standard right from the start. That means A++ skill, professionalism, efficiency, and attention to detail. More recently, I've been seeing Emme at the Fitchburg location. I'll leave out the personal details of my services, but I appreciate that they work quickly, maintain truly exceptional cleanliness throughout the spaces, and are very good at reading the room--friendly enough to make you feel comfortable, but absolutely able to match the customer's preferred style. For me, that means less chit-chat and more "get down to business," especially since I go through these appointments without pain suppressants. Velvet continues to earn 5 stars.

I recently had the most lovely appointment here with Vinitha! I felt so warm and welcomed from the…read moremoment I stepped into her salon. She first threaded my brows and upper lip quickly and painlessly. They both turned out great with no redness or irritation at all. She then did henna on both of my hands and I couldn't be happier with the result. Ive since been out exploring Madison (I am from out of town) and I don't think I've ever gotten so many compliments on something in such a short amount of time! She put so much thought and care into it all and we had such a wonderful conversation while she did them. I also found two beautiful bracelets that were reasonably priced that I just couldn't bring myself to leave without. I have two year old twins and rarely get time to do things for myself, so this appointment was very important to me and I couldn't have asked for a better experience! I truly felt like I never wanted to leave and have felt so great about myself ever since. I highly recommend her for any one of her services. This is a true hidden gem and I'm so grateful to have found it.

Horrible hospitality. I would never recommend to anyone to go to this place. They just don't know…read morehow to do business and treat customers well. I hope they first learn how to do business. The owner's assistant is still in the learning phase, she just spoilt my eyebrows and made it look uneven. She couldn't even fix it later. I came home with uneven eyebrows. The assistant is so not friendly and doesn't understand what you are trying to tell her. If you love your eyebrows; I wouldn't go here ever. The owner is such a liar when asked her why I can't redeem a gifted Group on, she said it is only for new customers and she has been in the business only for 2 years in fact her website and in reviews people mention that it is in business since 8 years. Such a cheat!!! Lying to your customers is duping your business. Also, FYI owner, if you don't want people to use Group on then just don't do business with Group on and make people hate Group on or put a board in your Salon that describes your stupid policy. I am 9 months pregnant and she made me go through the hassle of calling Group on customer service for a refund. What kind of hospitality is this for pregnant woman specially ?! Such a SHAME!

My hair didn't turn green or anything, but it was really expensive to ultimately look like a single…read moreall over color, darker than what I wanted, and is not similar to what I asked for... so now waiting hoping it fades. I share this- if you're trying to gradually move back to a brunette- this probably isn't the right salon. Below are photos after the initial service, after the correction (photos after initial service were shared with salon), and the inspiration photo. I reached out to Rooted Culture regarding my correction for advice and was told "we're not a good fit". The person delivering this message was very nice- but not what I expected. While I agree, it's left me to navigate the aftermath alone. I had a consultation with Charlie regarding what I wanted to accomplish, reviewed pinterest photos, etc. I brought a singular inspiration photo to the service appointment. I was candid about the over highlighting of my hair historically and my desire to get back to a brunette with highlights vs dark blonde with highlights (which is where I started). When my hair was dried- 1/2 of my head had more highlights than the other half. There were chunky very bright blonde pieces at the front and the distance from scalp to initial highlight was very long. I mentioned the dark roots and uneven highlights, but I slept on it. I called back to correct on Wednesday. They fit me in the following Monday- awesome. I should have slowed this appointment down- so we were on the same page. Because I was slotted between clients, it was rushed. Charlie started adding low lights- I mentioned focusing on the bangs because that was my greatest concern- the heavy contrast. Charlie then started to ask me what we should do- I told her I didn't know. a gloss was suggested. Ok sure. Charlie showed me some hair swatches- "which one?" She recommended not going below a 7, but again I told her I don't know. I'd like my hair to be more blended vs high contrast. So she mixed a 9 and 8 (was that the right choice-idk- my head was in a wash bowl). So the gloss stayed on for 4songs- 12-15mins, but was applied to my whole head vs just the bang area. I mentioned that to Charlie that I thought we were only applying to bang area., she mentioned wanting the color to be consistent. End result is the dark hair color in the photos. Again not the end of the world or blue, but nothing like the inspiration photo or my expressed desire to keep some dimension.

I needed to get in outside of the place I normally go and was happy to find that there were some…read moreoptions available within a reasonable timeframe. The space is modern and stylish. My stylist was able to assist with what I was looking for. I felt the process was a bit high for the level and was different than what I thought I'd selected but I appreciates that they confirmed what the process would be before moving forward. I guess maybe what I wanted was a little different than the options available on the site. I'm always a little unsure what to select when I book hair appointments online.

I can't say enough good things about the lash techs at Glimpse. I tell all of my friends how great…read moreTaylor and Esme are when I get compliments, which I do all the time! The space is also so relaxing. I not only go there to walk out feeling pretty, but to practically fall asleep in the chill space with great scent in the air and the most comfortable loungers. If you're thinking about lashes this is the place to go.

I have had lash extensions several times in the past. This is the first time I did UV lashes. They…read moreare so light... I can't even feel that they are there. No change in my daily cleansing routine. Love the way they turned out. By far the best experience I have ever had. Taylor is extremely knowledgeable and explains what she is doing step by step. She listened to what I wanted and gave her expertise in my decision making. I found it relaxing, unlike other experiences, I actually fell asleep! I have gotten my lashes done throughout different cities in Florida and also once in Madison. Taylor is by far the best I have ever had! I was disappointed the last time I had my lashes done. I felt like I wasn't listened to... I almost gave up on getting them done... I'm in love with these!

Lauren, a student stylist at the Institute, did an amazing job! She really took the time to listen…read moreto what I thought I wanted, but also wasn't afraid to gently suggest a lighter color than I had originally chosen. I'm so glad I trusted her expertise because the results turned out even better than I imagined. My hair looks healthier, feels healthier, and for the first time in a long time, I feel like I have a true style instead of just a haircut. Lauren is talented, professional, and has a great eye for what will work best for her clients. I highly recommend booking with her!

I had a generally positive experience overall. I have gone to cosmetology schools to get my hair…read moredone for years like 25 years so I know what to expect. The staff and students were friendly, and the check-in/check-out process was easy. The tables at the hair rinse/wash stations were a little different than what I expected, but they were actually a nice setup. I had a full highlight and haircut done. The three students who worked on my highlights were all very kind, and the highlights themselves turned out well. However, the entire appointment took almost 6 hours when quoted 3 hours, which felt very long. During my visit, several students were openly talking about how many hours and days they still needed to make up before graduating in September, which felt somewhat unprofessional to hear as a client. The student doing my service seemed somewhat distracted and unsure at times about certain steps, although the work she completed was done well. There were long waits during the lightening and coloring process, and during those waiting periods no one checked in to see if I needed anything. The haircut portion was not completed by the student assigned to me because she was unsure how to do it, so the instructor, Amy, ended up finishing it. After my color was rinsed out, I still noticed hair dye left on my neck when I left. Toward the end of the appointment, the student was informed she had another client scheduled, and she became very flustered. She told me she could not blow dry my hair because she had another client waiting. By that point, I needed to leave soon anyway, but because the appointment had already run so long, I ended up leaving late and was delayed getting to another place I needed to be. I also understand this is a school and students are learning, which I do respect. However, when students are representing the school and working directly with paying members of the public, I feel there should still be professional standards in appearance and conduct. Clothing such as crop tops and athletic-style mini shorts may be fine among peers in a classroom setting, but it did not seem appropriate while providing services to public clients.

I've been coming to Mel for my eyelashes for about 4 years now. Needless to say, she has me…read moreaddicted! Having red hair, I have been tied to using mascara everyday. These extensions look natural and allow me to go makeup free on a pretty regular basis! Mel is great and easy to work with! She has recently brought on Kaziah who is also super good at the lashes and nice to work with. I will be a a forever customer!!

Melissa is fabulous. She treats her clients extremely well, with the utmost of class…read more Eyelashes are an extremely delicate part of the eye and are not to be abused. Melissa has a way of working with the eyelash in a way that preserves their health and leaves them seemingly untouched upon removal. One should be very, very cautious in whom they trust when dealing with their lashes. If you come here, you're protected. An entertaining conversationalist as well, she has a way of making the long appointment go by quickly and seamlessly, with the finale of full, impeccable lashes --with quite the lengthy lifespan if you care for them properly-- that are well worth the investment. Even in Manhattan or LA, I've yet to find work paralleled to hers, nor a specialist who cares as much as she does. She's magic and a total babe.

I have been coming to cozy nail spa for 3 months now and I get my nails done around every three…read moreweeks. The first time I visited I appreciated how clean and organized the establishment was. Especially when getting nail treatments I am very particular about cleanliness to avoid infections and Cozy Nails & Spa was definitely up to par. Additionally they had cute decorations throughout and always have entertaining shows on in the background. I got a special set done about a month ago for my birthday but this most recent time I was coming in to get it removed and a normal manicure to let my nails breathe. My nail technician was Chia. She was very kind and did a great job checking in with me and making sure she was doing what I wanted. One of my favorite things about Cozy is that every time I have gone, I make an appointment, and they honor that. Lots of other nail spas will take walk ins even with an appointment on the way and you have to wait to get started 30 minutes past your appointment time. This has never been the case for me at Cozy. Chia did a great job and was done within 45 minutes. The total for gel x removal and manicure was $48. In my three months of coming here, Cozy has - been clean - Provided detailed but still quick service - Honored appointments - Had kind and attentive technicians - Never cut my skin/nailbeds - provided service that I was happy with

Jumping Jimeney! They are the best. I was up here on…read morevacation. Wanted to find a nail place and chose them off of Yelp. When I called with a question, they were very nice and I made an appointment. I am so glad that I did. Tom did my nails. He did a great job! Did a nice job and the cuticles, the length and the shape. Exactly how I like it. When I walked in this was the color I wanted, but they had the color with sparkles. So I got that. If I was up here again I would stop in. I just wish that they were in my neighborhood so they could be my regular to go place. Thanks Tom! You're the best!

I was able to book a same-day appointment for an acrylic fill with gel polish, and I'm so glad I…read moredid! Based on the reviews, I requested Amy, and she gave me one of the best manicures I've ever had. My nails are absolutely flawless--I looked at them from every angle, and I genuinely couldn't find a single imperfection! Amy was incredibly gentle, meticulous, and clearly takes pride in her work. The salon itself was clean, modern, and welcoming. It was also obvious that she truly cares about her clients--I heard her thank customers by name as they were leaving, which was such a thoughtful, personal touch. The other staff member I saw was just as friendly and welcoming. I highly recommend this salon, and I'll definitely be coming back!

My friend and I had matching pedicures one afternoon. We…read morefelt very rushed when we arrived to select a color, and both technicians seemed annoyed that we were being so chatty (just my friend and I). Color was fine, but customer service was lacking. I don't know if we were really thanked or felt a warm welcome.