1. The Bug Authority

    1. The Bug Authority

    0

    Fishers, IN

    The Bug Authority

    5.0 (2 reviews)
    Open Open 24 hours
    Updated 1 month ago

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    Response quality

    Excellent

    Response time

    50 minutes

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    2 years ago

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    Brian H.

    Thank you so much. Call me if you need me.

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    3 years ago

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    Brian H.

    Thank you so much for the kind words!

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    Critter Removal Indianapolis

    Critter Removal Indianapolis

    4.7
    (13 reviews)

    A few months ago, I walked into my upstairs storage closet and discovered insulation scattered all…read moreover the floor. As I looked closer, I found walnuts. That's when I knew immediately the squirrels had made their way into the attic. They had taken up residence in my detached garage the previous summer and were humanely ushered out, so I suppose they were just looking for a new home! As a devoted animal lover and supporter, it was very important to me to find a company that would address the issue humanely and not harm the animals. That's when I found Critter Removal Indianapolis. From my very first contact, they were professional, personable, and extremely thorough in explaining their services and pricing. I immediately hired them and I can honestly say they have to be one of the best in the city. Throughout the entire process, they quietly monitored the situation and kept me updated in a timely and reassuring manner. Their approach is thoughtful and humane, which meant everything to me. Upon completion, they honored my request to text me when the work was done and to let me know the invoice had been emailed (I get so much spam and didn't want to miss it!). That level of attentiveness says so much about their customer care. The technicians were professional and respectful, and the home office communication was absolutely spot-on. I truly hope you never have attic critters but if you do, Critter Removal Indianapolis is the company to call. Humane, professional, and exceptional service from start to finish.

    I have really wrestled with both whether or not to and how to review Critter Removal Indianapolis…read more Here's the thing. I really liked these folks. They're undeniably popular and their reviews obviously speak for themselves. I suppose that's part of what makes my experience worth noting. I called Critter Removal Indianapolis due to a squirrel in my home that I'd been unable to address myself or with assistance. I called Critter Removal Indianapolis on a Wednesday and made arrangements the next day for one of their employees to come by the house the next day at noon. While I hate having to miss work, this squirrel had become a major nuisance. The appointment was scheduled for noon - I was sent a link to be able to track my appointment (a cool touch, though also a bit alarming as the time changes and my appointment ended up happening around 1:30pm). I'd e-mailed them through their website and had gotten a response pretty quickly with a general idea of pricing. That went well. Once the employee arrived, he explained the process - essentially photographing trouble spots, developing a plan, submitting the paperwork to the office, getting an estimate, and then agreeing in writing to the estimate. I hadn't been aware there was sort of a pre-step, somewhat disappointing, but I remained hopeful. I made it clear to the employee that the squirrel was actually in my home - not a crawl space, basement, or attic. It was actually in my living space. It was actually in my living space when he came out. As he was taking photographs, the squirrel was walking across my kitchen counter. Seriously. The estimate came and I agreed quickly after a review of it. It was actually lower than the original price range. I was told they could be out the next morning and that I would not need to be home. I had every hope that they'd arrive on Friday and get the critter quickly. However, when I got home it was clear that hadn't happened. There had been no signs of actual arrival (and no contact). Over the weekend, things got worse and ultimately a friend ended up calling what she thought was the company to basically say "Why are you not out there?" Let's be honest. It was a legit question. She actually had called a different company that came within the hour. Within a half hour or so, the squirrel was caught and removed. And yes, it was in my kitchen when caught. To Critter Removal's credit (Hannah specifically), they were perfectly polite and gracious when I e-mailed them Sunday and said the squirrel had been caught and explained the situation. I canceled my appointment. So, here we go. Great initial inquiry. Friendly people and very thorough. However, I can't help but feel like policy came before people here. While all critter issues are important, a critter in a living space is sort of an elevated concern both because of safety and potential biohazard due to waste. As a wheelchair user, I was at even greater risk of potential infection. There was a lot of good here. I don't want to dismiss that. But, if we're being honest, given the circumstances it's pretty inexcusable that after being told on Wednesday a critter was in the house and after having been in my home the next day, I should have had help well before Sunday afternoon when the issue finally got resolved. While I might consider calling Critter Removal again for more preventative measures (I did like some of their plans), if I were in a crisis? I would have to look elsewhere.

    Orkin

    Orkin

    2.1
    (33 reviews)

    We used Orkin Indianapolis (3932 Pendleton Way, Indianapolis, IN) for a mice issue and were shocked…read moreby the sales approach after the inspection. After documenting relatively standard mouse activity in areas like the kitchen, laundry room, fireplace, and garage, Orkin then presented us with a $21,000 "full attic restoration" proposal that included nearly $9,000 to remove insulation, another $9,000 to reinstall insulation, and over $3,000 for ridge vent protection. What bothered us most was how quickly the conversation shifted from solving the rodent problem to selling an extremely expensive attic package. The proposal leaned heavily on fear-based language about contamination, bacteria, and long-term damage, but there was very little actual evidence provided to justify a complete attic overhaul at that price. The original service report mainly referenced mouse droppings, bait stations, and recommendations to seal gaps around the home -- not catastrophic damage requiring a $21,000 renovation package. We expected a straightforward pest control inspection focused on identifying entry points, sealing the home, and addressing the mice problem. Instead, it felt more like a high-pressure home restoration sales pitch with financing options immediately offered. Before signing anything with Orkin Indianapolis, I strongly recommend getting multiple opinions from local exterminators and attic specialists. Based on our experience, there are likely far more transparent and reasonably priced solutions available.

    Good, first visit, shall wait for the second one to see the progress, so far ok, will decide soonread more

    Greenix Pest Control

    Greenix Pest Control

    1.5
    (87 reviews)

    I had a newly realized carpenter ant issue and called Greenx. Their customer service was attentive,…read moreand a technician came out the next day. I was told by the technician that he or another technician would be out again in a month to make sure the carpenter ant issue was addressed, but no one came. I called to ask and soon after another technician came out to treat the outside of my home. I was not sure if spraying was necessary inside the home, but was working and not able to talk to the technician when he was here. I recently received a text letting me know they didn't receive a payment, so being suspicious of the text (scam) I called the office directly. The first customer service rep was ok, not the really warm and comforting, but the account manager Marcus, who I was transferred to was great. He was nice, manners on point, and communicated what he was able to do for me. I was worried, since I paid in full, they were going to try to get more out of me... but he didnt. My situation was definitely resolved for now, but I worry I am going to have issues if I cancel like other reviews I read. So for now, no issues with ants, they are not asking for payment again, and Marcus was great with getting that all done. I hope it stays this way and not have any issues moving forward!

    I rarely write negative reviews, but I feel compelled to share my experience with Greenix so others…read morecan make an informed decision. For over a year, I have been trying to cancel my account due to an ongoing billing issue. Each time I contact customer service to cancel, I am told that since I have already paid so much, they would prefer to send a technician out instead. I clearly state that I do not want service, yet they offer a temporary discount and then still schedule a visit. This cycle has repeated multiple times. At one point, I felt I had to go as far as saying I would not allow the technician onto my property just to make it clear that I did not want their service. Despite continuing to be billed, I have only received one actual service in the past year. This experience has been extremely frustrating and time-consuming. I would strongly encourage potential customers to carefully review contract terms, billing policies, and cancellation procedures before signing up. Based on my experience, I would not recommend this company.

    The Bug Authority - pest_control - Updated July 2026

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