DO NOT USE THIS COMPANY!!!! IPM protocol is used for services by most companies that means that pest control guys have to tell the people what's going on with their houses or properties or even commercial places say multi family units this place calls out employees for giving customers after care and finding and discussing bug entry points meaning if your bug guy comes out, he will be limited on what he is able to tell you and not tell you determined by the manager which has a very limited field service record, which does not educate their customers in the first place, which causes constant infestations and basically does not let you get the bugs gone from your house. It seems like they want to make more money off of you because what are they not telling you what to do they want you to have more bugs so they can do more visits I would definitely question this with when you talk to the office cause I sure will be in the morning cause I wonder myself I quit this place today because they think they don't have to do what has worked for over 100 years there were several label violations that they did while I was there and you definitely don't want this carelessness on your property at all. IPM says that the customers are responsible for sanitation maintenance. Basically you have to give instructions when you go out to the places regardless so I would call the office and ask them why they are withholding information from you read more

I own my own home and several rental properties in Indianapolis and Anderson. Throughout the last year, I've used Bugs B Gone both professionally and personally. The customer services is great. They always respond quickly, which is important to me as a landlord. They have gotten rid of mice, ants, spiders, bed bugs and fleas. The staff explains the process and gives tips on how to make sure these creatures don't return. There has never been a time when a tenant has complained about the service and I have always had great results in my own home. The team at Bugs B Gone cares about the jobs they do and the clients they serve. And another bonus? They are priced right! This company runs a tight ship and I'm so grateful that I'm on board! read more

Worst customer service ever, i called them to schedule an appointment and I ask them for same day, the lady answer my call said they will be coming at 6pm for service but no one showed up so i called them and no one answer the phone so i left a msg, the next day another person called back saying that the appointment was supposed to be for today so i was like ok may be I was wrong so she said they will be coming at 6pm and same thing happened again. NO ONE showed up i tried calling them but no one answered my call, they didnt even bother to call me saying that they cant make it in , so now i cant do business with this type of attitude . read more

Great service. Will be using them again. They came out on time and did an amazing job. They also do sterilizing .