Extremely Disappointing and Unprofessional Experience…read more My mother and I attended a timeshare presentation with Lifetime Destinations at Branson's Nantucket Resort in Branson, Missouri. We agreed to attend a two-hour presentation in exchange for a promised $400 gift card/credit. Initially, our sales representative, Doug, was pleasant and courteous. Unfortunately, it quickly became apparent that his friendliness disappeared the moment we politely declined to purchase. After the agreed-upon two-hour presentation, we respectfully explained that we already own a Disney Vacation Club (DVC) timeshare and were not interested in giving it up. I asked to review a contract and was refused. I also asked several additional questions about the program, but none were answered to my satisfaction. Rather than addressing our concerns professionally, Doug's demeanor changed dramatically. He became verbally abusive and repeatedly insulted my intelligence, telling me that I "must be ignorant" because I would not sign over our DVC ownership. No customer deserves to be spoken to in such a disrespectful and demeaning manner simply because they choose not to make a purchase. The worst part of the experience occurred when I stepped away briefly to use the restroom. While I was gone, Doug was alone with my elderly mother. When I returned, I overheard him tell her, "You must not care about your children the way I do about mine." I was shocked. My mother raised me by herself, and hearing a salesperson make such a personal and hurtful comment to an elderly woman was beyond inappropriate. It was cruel, manipulative, and completely unprofessional. Sales presentations should never involve personal attacks or attempts to guilt customers into making major financial decisions. At that point, we had already been there for approximately two and a half hours--thirty minutes longer than the time we had agreed to. Despite fulfilling our obligation to attend the presentation, Lifetime Destinations refused to provide the promised $400 gift card/credit, apparently because we chose not to purchase their product. We lost valuable vacation time and left feeling mistreated and disrespected. I calmly told Doug that he owed both my mother and me an apology for the way he had spoken to us. His response was to raise his voice and say, "I am not going to apologize." That response demonstrated a complete lack of professionalism, accountability, and basic respect for customers. Our decision not to purchase should have been accepted courteously. Instead, we were subjected to insults, intimidation, guilt tactics, and disrespect. No reputable business should allow its representatives to treat potential customers this way. Based on our experience, I cannot recommend Lifetime Destinations or their presentations. We expected a professional presentation and honest answers to our questions. Instead, we encountered high-pressure sales tactics, personal insults, and treatment that no customer--especially an elderly woman--should ever endure. I hope management takes complaints like this seriously and ensures that future guests are treated with the dignity and respect every customer deserves.

Tried to come to the presentation for a voucher however the man did not remind us that we needed to…read morephysically park there. Why does it matter? We had a ride drop us off to the presentation. We drove an hour from our family reunion just to go to this presentation. Gas isn't cheap. It just sucks that we had to find out only when we got there. Either they like to have angry customers or their training is in shambles. How could you not clearly explain all the rules you have? If you know something may be confusing or needs to be reminded for customers why not let them know beforehand? They just want to manipulate people to coming in and then they'll finally let you know why you can't qualify. Don't waste your time. What does it matter if my car is parked here or not? Waste of time. Waste of energy. BEWARE!!!!

Wonderful tucked away place to stay away from the hubbub! The nature and scenery was a great aspect…read moreyou just don't get much of these days! Owners were great to work with and very responsive as well! Place was super clean and looked pristine. Such a unique place, they did a killer job building this! If you need a place to stay that's nature inclusive that still isn't far from town then this is it! Pictures don't do it Justice!

From the owner: Experience true seclusion and tranquility on a whole new level! Breathtaking custom built treehouse…read moreperfect for a romantic getaway or family retreat. Enjoy morning hikes through the 48 acre property and visit the wet weather creek and year round pond. You’ll find a variety of wildlife in our untapped woods, including deer, squirrels, owls, birds and many more. Only 7 miles to the Branson Landing or Silver Dollar City. Follow our socials @TreeHuggerHideaway for our crazy adventures and giveaways.

We are staying at Marriott's Willow Ridge, Branson and our 1-bedroom is immaculate, well organized…read moreand has a roomy patio!! We've enjoyed the activities of the area even with the inclement weather and the wine & beer tasting ! The Activities Director, Massimo organized the activities well and took time to talk with us and Michael greeted us at the front desk and was thorough and pleasant in preparing important information and answering questions for us!!!

We have been enjoyed staying here every summer for over twenty years. They never disappoint in…read moreattentiveness of their guests needs. This is a great place for relaxation, rejuvenation, or recreation all day and great shows in the evening.

Our stay at WorldMark at Branson was extremely disappointing due to a serious cleanliness issue…read more Late one evening, we discovered bed bugs on the shower curtain in our unit. This was alarming and completely unacceptable. We immediately contacted the help desk around 11:30 p.m. to report the issue. Unfortunately, we were told there was nothing they could do at that time and that a manager would be emailed. No alternative accommodations, inspection, or immediate assistance was offered. Because of this, we felt we had no choice but to cut our trip short. We were staying with family and friends and had activities planned for another full day, all of which had to be canceled. This was especially frustrating and disappointing right before Christmas. A situation like this should be handled with urgency and care. The lack of response and support only made an already stressful situation worse. We expected much better from a resort of this reputation.

DO NOT STAY HERE! Or any RCI property. The floor of our apartment was absolutely disgusting. It was…read moreobvious there was no attempt to vacuum or clean the floors. When we told the front desk (two different times) we were cut off from talking and they seemed very unfazed and not surprised. There was a dead cockroach in the outside hall for the whole 5 days we stayed. There was dirt, hair, trash, food crumbs, a fake eyelash and more all over the floor. There were hairs all in the shower and one of the beds. BE WARNED. It's nasty and they don't care. They walls are so thin we could hear the people above us stomping around all day and night. There's also no elevator. We were also charge for a deposit for another stay and were not told our spouse had to be there after we clearly told them it was a girls trip. They offered to refund us but no one seemed to know what to do and we had to leave without a refund.

We checked into 1404 yesterday (4th floor) and things were fine except there was a huge red line…read moreacross the wall where a previous guest decided to rearrange the furniture. While in the restroom, I noticed reddish brown drops on the wall tile and vanity. After taking a shower, there was a huge pool of water because the seal on the door was damaged and not attached to the glass door so the door didn't shut. The fan in the bathroom was also not connected to the ceiling and was extremely dirty. The security door latch also was pulled from the wall and was barely hanging onto the wall. When we tried to dial 0 to call the front desk, the automated mesaage on the phone said that operator services would not be available after Dec 2017! Really?? It's Aug 2025! How is one supposed to now get ahold of the front desk from the room? We had to get in the car and drive to the front desk. Sharon was super apologetic after we showed her the photos. She had to call her supervisor to get authorization and wanted to get us in a cottage but you could hear the supervisor clear as day over the phone say "No!" We were told that they couldn't move us to a cottage because we're owners and used points and they couldn't do a double upgrade (going from studio to a 2 bedroom). When Sharon talked to her supervisor, Sharon told her that only 1101 was available as 2 other condos were out of commission as well. So we were told we would be given 1101 which is 1 level BELOW the parking lot. Ok, it is what it is. In 1101, the bathroom had all the cabinet doors open that it looked like someone ransacked the bathroom. No toiletries were on the vanity. There was also no coffee nor laundry detergent in the condo. Basic housekeeping items that is supposed to be in the condo. Upon further inspection of 1101, there were dead bugs that we assume were coming in through the unsealed front door since you could see daylight coming through and the security latch was completely missing from the door. We had to go back to the front desk and politely asked Sharon that she needed to call her manager to find another solution as 1101 was even worse. Upon calling the front desk manager (Sharon's supervisor's supervisor) who authorized the move to a cottage, we were able to move. When we returned back to 1404 to get our items, the pool of water from the shower was gone meaning that it soaked into the floor and will lead to a mold issue if it's not already there. Out of the 12 condos, 4 had issues (incl the 2 I listed) and it's quite clear that it's in shambles. What is my HOA paying for because it certainly isn't for the upkeep of the building. It also feels that the building is the red-headed stepchild of the resort and it's still pricey. 75k points for a week in Aug for a studio is ridiculous especially when we were sold into the program that we could get a cottage in the village for 75k points.

The condos were clean, decently furnished, and located close to a boat dock in case you have a boat…read moreor want to go fishing while in Branson. We had the condo booked for 7 days/nights (Saturday to Saturday), but we did not get here until Sunday. My father in law checked us in and had all the paperwork ready when we arrived on Sunday afternoon. When we arrived, our designated condo was hot, like in the 90s, and the air conditioning was not working. My father in law called the office, and the woman who answered was being wishy washy and said they would eventually get a maintenance person to look at it. Couldn't tell us a time or even an approximation of when they will fix our issue. Mind you, it's been in the upper 90s to slightly over 100°F lately. Having been left in limbo, we called again about 45 minutes later, and the woman who answered the phone was nicer. She put us on hold for less than a minute while she spoke to her manager. Shortly after, the maintenance guy came and checked a different room, told us we would need to move, and that he was just waiting for the main office to call back and give the go-ahead. So we moved one level down to an equivalent condo. After moving our things, we were hungry and decided to go to the main office/check-in area to swap the key cards for the correct room. The woman did not even allow us to speak. She simply stated she knows what's going on. Then she got confused, taking 4 tries to finally get the condo number correct. If she had just listened rather than acting frustrated and upset, it would have been done correctly the first time. Customer service was really disappointing at this point of our trip. Also, when we finally got the new condo, the bed wasn't made. We made it with the extra blanket they have stored in the closet. The good news was that the replacement condo appeared to be clean when we moved in there. On the first day, we woke up to a blaring fire alarm before 7 am. Great way to start a relaxing trip, right? No. Fortunately, the remainder of our stay was better. Although you can hear everything in the condo, the area had some upside such as 2 swimming pool locations by where the cottages are, an on-site restaurant and bar you could walk up to from the pool area, and some resort activities for families. They also have a dock you could use if you're bringing your boat or renting one. The condo had a huge bath tub, it was sort of broken and refused to drain at first, but it was nice for relaxing. I went to the restaurant at the resort for lunch. Not super horrible. The huge bathroom with 2 sinks was great. The balcony, while nice, offered only a view of some unfinished grounds, the trailer for housekeeping, and some trees, but nothing exhilarating. This was a place to get some sleep, but we never did get anyone to come and make the bed or give us proper bed sheets.

Our cabin was not clean and had multiple maintenance issues. Maintenance had to make several trips…read moreto address the problems.

It amazes me that wherever one checks to see reviews of anything, regardless of what it is, or how…read moremany 5 star ratings something earns, there is always one 1 star rating. Always. No matter what is being reviewed. The Taj Mahal probably has one 1 star rating..... We have stayed here perhaps 4 or 5x thru the years & it is a lovely place. Lovely. Everything worked fine. Unit clean & spacious. People couldn't be more helpful or kind. Wonderful location-- off highway down a country road so when you get there it is quiet & all looks rural. Yet when you come back to highway, Table Rock Lake State Park is right across the street and State Park Marina adjacent. How good can it get? Walks & picnics possible right off this lake so close by. Can have a simple lunch on the marina by the boats right nearby. Trophy Run Resort swimming pool in lovely location surrounded by now mature trees. Units have screened in porches & decks with grills.Fishing is possible right on Trophy Run site. To us it is a special place to stay--not far from the shows & restaurants but in quiet, pastoral location with well appointed units & responsive, caring staff. Do yourself a favor & don't give credence to the 1 star review..

If I could give them a 0, I would. I am an owner and currently staying in Stormy Point Village…read more A couple years ago, we were offered to come out for a 3 night trip and we took my in-laws. They put us in their Carriage Place property, which was run down. For the presentation, we drove to Stormy Point Village where we were shown a nice 4 bedroom cottage. We asked if our 75k points would cover a stay here and he said yes, but only in the 2 bedroom cottage, which was totally fine with us. Spoiler: 75k gets you a 2 bedroom cottage in Jan/Feb for the week. Because our 75k points couldn't be rolled over to next yr nor saved in Trading Places, we had to use them or lose them. We opted to stay in Stormy Point for the week, but 75k only gets you a studio in Aug in Stormy Point Lakeside, which is their dilapidated building. After complaining of the issues in not 1, but 2 studios, they allowed us to move to a cottage. The cottage has issues too, but better than the studios. We were told about an owner's information meeting that would take an hr. Turns out it is a "New Owners Orientation," which is their term to upsell current owners. Nick was our sales guy and he started the meeting with "No offense but I usually don't meet with people like you." And he continues to state that he's so high up in the company that he only came in because they had a shortage of employees that day. When I told him that we weren't interested in upgrading, he then says "Don't take this the wrong way but I can read people like you. I'm not trying to sell you anything." Well, Nick is a liar because they tried to get us to upgrade to 200k points for $17k to use all the perks of our timeshare since they have re-vamped it. I'm sorry but if I'm already an owner, I should already get to use all the new perks after a re-vamp without needing to pay more. I'm not sure where my HOA goes but it's clearly NOT at this property. Save your time and money and DO NOT give Capital Vacations another thought. If you are so set on staying in Stormy Point Village, you can book directly and pay $100 more for the week than what I pay for my HOA without the headache of this company.

RUN FORREST RUN Like 99% GF wanted me to see Branson and…read morelistening to sales pitch I could deal with. Ya, Total RIP OFF Suckers Wanted 1. Reservation said Patio Nope. $99 Extra - Blamed Marketing April 95% EMPTY Meaning it was so easy to Fix. 2. During Sales Pitch Spending $30k We Told Salesman He NEVER Offered To Fix EITHER. Great Start Huh 3. At End $129 PER Month Membership Fee's for the Privilege of spending $30k with them. 100% Pure Profit THEN MORE 4. Monthly Fee's $129 Monthly Maintenance Fee's Increasing All the Time. Sales Rep NEVER EVER EVER Spoke about that. Fine Print Stuff. $ $250 Monthly or $3,000 a Year FOR ABSOLUTLY Nothing

Where to start... This review is intended specifically for…read morefellow travelers. Not for Wyndham, since I have absolutely no hope of receiving a sincere and honest response from the company--just the same old copy-and-paste of automated replies from other reviews. No, thank you. When I made my reservation through Expedia, I requested a unit with handicap accessibility. Not only did they give me one that didn't meet the requirements, but they also gave me the one furthest from the elevator. It was all done on purpose. The unit was very nice, well-designed, and comfortable, but completely in need of MAINTENANCE. As I said, the toilets weren't handicap-accessible--they couldn't have been any lower. The king-size bed had a completely worn-out mattress, causing back, neck, or hip pain upon waking, with visible sagging, leading to poor sleep (tendency to roll toward the center), and clearly over 10 years old. Closet doors that fell off their hinges. In the past, there used to be a quiet hours policy from 10 p.m. to 8 a.m. It seems that no longer exists, lest it offend some guest, who feels free to slam doors, shout, run, and jump around at any hour they please. We arrived late after a 5-hour drive. We were really looking forward to relaxing and getting some rest. But that wasn't how it went. Right after check-in, we were "ambushed" by people trying to sell us a timeshare. Just a quick aside. Don't get involved with timeshares. It's the most expensive thing that can happen to you in your life. I had two--yes, two--timeshares, and I totally regret it. Not just because they tell you one thing to sell it to you, and the reality is something else entirely. Let's just do the math. $40,000 for two timeshares plus the annual fee--let's say another $1,000 a year... If you have that kind of money to spend, invest it and go on vacation for free every year. That's all I have to say. The employees who want to sell you the timeshare get pretty upset when you tell them no. I'm not going to waste two hours of my vacation listening to nonsense and nonsense that doesn't get you anywhere in the end. Another unbelievable thing about Wyndham. There's no housekeeping. Exactly. They have staff constantly walking the hallways, but you can't request them. Not even if you pay for it. The reason: make more money. Regardless of the customer, regardless of the quality of service, regardless of whether the customer is comfortable and enjoying their stay. No, first comes the dividend paid to shareholders, and way down the list is the QUALITY OF SERVICE. And don't get me wrong, I'm an investor. Getting back to the room, the sofa and the accent chair were a disaster--completely sagging and very uncomfortable. I'll say it again: we booked through Expedia, and that's how they ended up sending us to the worst room. I have travel experience--perhaps much more than these Wyndham managers--with 60 years of traveling for pleasure and work. I know the difference and what should be done. That's why this review is for those looking to enjoy a nice trip, a break, and a hassle-free experience. SEE YOU NEXT TIME.

AVOID. I stayed here thinking it was a hotel. They lied to me to have me attend a timeshare…read morepresentation and have called my cell phone every day for the past 6 months.

Absolutely disgusting and dangerous environment. My wife, 3 children and in laws booked 3 nights at…read morethis cabin and it was completely neglected. There was significant black mold, the jacuzzis were non functional and unkept, the bunk bed WHERE MY CHILDREN WERE SUPPOSED TO SLEEP was loose with missing bolts and exposed nails. We found large centipedes crawling across the floor, THE BLACK MOLD WAS ALL OVER THE VENTILATION!!! The in-room AC didn't work, was completely non functional. We should have left right then and there, but we couldn't afford another place because we couldn't ensure a refund from this hole in the wall of a place. This place needs to be condemned. Will be reporting to the better business bureau, if they continue to not respond I will contact the local health department and any channel I can to make sure the safety of families and their children don't stay at this dangerous living space. They should be ashamed for allowing ANYONE to stay here. If my children or any of my family experience repercussions from breathing in that black mold I will take legal action.

DO NOT book with Sunset! We arrived to Timeless Memories Lodge on December 26 2024 about 7 pm. We…read moreleft at 1am on the 27th. We came as a family of 20 ready to spend two nights/days celebrating our "cousin crew" Christmas. By about 11-11:30 most kids and adults were in bed. I cleaned up and prepared for bed. upon pulling the covers back and laying down, I saw something crawl next to the 4 yr old in my bed. I smashed what I thought may be a spider, and noticed blood on my hand. flipped on lights to see bed bugs! woke everyone in house up and we began inspecting the 6 bedrooms in the house! All had signs of bedbugs. Live bugs were coming out of headboard in the room I was sleeping in! I have called and called! they did refund me but of course the vacation was ruined. I have requested to speak with owner multiple times and been denied. when I called today Casey(the manager) stated that the her Pest Control guy had went out and did not find any signs of bugs! please do not put yourself or your family though the chaos. I have pictures and 19 other people who seen the bedbugs!!!!

I booked a 4 bedroom cottage and they gave it away right in front of me and then tried to gaslight…read moreme by saying I only booked a 2 bedroom. I showed up to check in and while i was in line I overheard the people in line beside me. They were surprised and happy that they had only booked a 2 bedroom and they were given a 4 bedroom. When I came up to check in they told me that I had booked a 2 bedroom and that they were out of 4 bedroom units. That's not possible because they have limits on how many people are allowed to book a 2 bedroom unit. I went out and got my phone and showed them the reservation that clearly showed my reservation for my family of 7 that was booked for a 4 bedroom. They told me they had none left. I asked them if we could get two 2 bedrooms and switch to a 4 bedroom when one became available. They said they would have one available 2 days later and we waited 20 minutes for them to get it straightened out. They assured us that they would put priority on getting our place ready first thing Sunday so we could get moved early in the day. I also asked if we could have a restaurant voucher for our trouble. They gave us a $60 voucher for 7 people that didn't even cover 5 of us and had an 18% gratuity automatically added. Our cottage wasn't ready early as promised so we decided to go swim while waiting. When our room was finally ready Sunday afternoon we all packed up and left the pool, picked up our cards from the office and went to move our stuff only to find out that they had already deactivated our cards at the first cottages. We had to go back to the office where we were gaslit again. They told us they didn't deactivate the cards and we must have accidently de magnetized our cards. All 3 cards! Yeah right! When we got home I called to try to get a partial refund and was told to call Expedia. They lied and told Expedia that I booked a 2 bedroom and denied my request and made a big deal that they compensated me with the $60 restaurant coupon. Expedia had my booking right in front of them and didn't even fight for me. This was the first time in 11 years that were able to take a family vacation and our first vacation ever with our grandkids. Our daughter has an illness that limits her ability to travel and we had this small window of time to all be together and our first 2 nights together were taken from us. As much as we paid for this place I expected to get what I paid for and not to be gaslit and treated so poorly. The place was otherwise nice and we would have come back but after this, NOT A CHANCE!

I stayed here with family over memorial weekend and really wanted to like the place. I think it's a…read moreneat facility, but unfortunately, appears to have fallen into disrepair. They have awesome kids pools, but they were all closed for maintenance. There is however a fairly small but nice playground that our 2yr old grandson thoroughly enjoyed. Our house had A/C issues, it never did get down to the low 70's which we set it for despite being a fairly mild weekend. The whole family got a kick out of the watching the ground hogs which are everywhere! We saw very little of the staff which seemed odd but not a problem, and they were very friendly. With the closest lake access being a couple minutes driving distance, and the closest beach being even further, the pool not working left us very little to do on site. If you do go to the beach, be aware that the entry line is insanely slow and chaotic. People yelling at each other and a police presence, After about 10 minutes in line, we along with several other vehicles left without ever getting in. I suspect the earlier you go the better chance you have.