We are staying at Marriott's Willow Ridge, Branson and our 1-bedroom is immaculate, well organized…read moreand has a roomy patio!! We've enjoyed the activities of the area even with the inclement weather and the wine & beer tasting ! The Activities Director, Massimo organized the activities well and took time to talk with us and Michael greeted us at the front desk and was thorough and pleasant in preparing important information and answering questions for us!!!

I'm a longtime Marriott loyalist, but this stay at the Marriott Vacation Club in Branson, Missouri,…read morewas one of the most frustrating experiences I've had with the brand. Short Version: If you are staying for a short time period avoid the "timeshare treatment" and fees. The housekeeping and room size won't make it an enjoyable experience. Book a true hotel that can help make your stay comfortable. I booked a smaller room directly through the Marriott website for a 3-night stay. Knowing the room type, I specifically called ahead to confirm we would receive daily housekeeping. The representative assured me we would get what they called a "daily tidy" service. After the first day, we returned to an untouched room. When I called the front desk on July 17, 2026, I was told they only offer every-other-day service and that the "daily tidy" description was "misleading" (their words). They clarified it was simply a limited clean every other day. At that point, it was too late to change anything, so we made do. The next day we returned around 3pm hoping to nap and shower before evening plans. The room was exactly as we had left it. At the front desk, staff explained they have until 4pm to service rooms and prioritize checkouts over stayovers. While I understand operational realities, I was surprised and frustrated that nothing had been done by mid-afternoon. The same associate I had spoken with the day before rolled her eyes at me, which only added to the poor experience. No one seemed to view this as an issue worth addressing. I asked if they could at least bring fresh towels to the door so we wouldn't have to vacate the room. Shortly after returning, we received multiple phone calls from the front desk and a housekeeper knocking--disrupting our attempt to rest. When the housekeeper arrived, she only had one towel initially. She later returned with towels but no hand towels or washcloths. By then it was too late for any meaningful tidy. The room also had a persistent musty smell, likely made worse by damp bath and beach towels hanging to dry. As non-timeshare guests, we expected standard Marriott service levels rather than reduced attention. We didn't stay long enough to use laundry facilities or most amenities, but the pools appeared well-maintained and the game room was clean. Unfortunately, those positives couldn't make up for the core failures in housekeeping and guest service. Over the past few years I've been shifting more toward Hilton properties, which have felt more dependable and consistent. Every time I give Marriott another chance, I end up disappointed. This was the lowest-bar experience I've had in a while: I simply wanted basic daily tidying and towel service so the room wouldn't smell musty. Even my younger children, who don't travel with us often and loved the big pool, thought the overall stay was disappointing. I waited for a manager follow-up or even a simple morning check-in from the front desk, but nothing happened. It seemed the 4pm deadline was all that mattered. I hope Marriott Vacation Club reviews these processes. Housekeeping communication and service standards need clear improvement to match the brand's reputation.

Wonderful tucked away place to stay away from the hubbub! The nature and scenery was a great aspect…read moreyou just don't get much of these days! Owners were great to work with and very responsive as well! Place was super clean and looked pristine. Such a unique place, they did a killer job building this! If you need a place to stay that's nature inclusive that still isn't far from town then this is it! Pictures don't do it Justice!

From the owner: Experience true seclusion and tranquility on a whole new level! Breathtaking custom built treehouse…read moreperfect for a romantic getaway or family retreat. Enjoy morning hikes through the 48 acre property and visit the wet weather creek and year round pond. You’ll find a variety of wildlife in our untapped woods, including deer, squirrels, owls, birds and many more. Only 7 miles to the Branson Landing or Silver Dollar City. Follow our socials @TreeHuggerHideaway for our crazy adventures and giveaways.

If I could give them a 0, I would. I am an owner and currently staying in Stormy Point Village…read more A couple years ago, we were offered to come out for a 3 night trip and we took my in-laws. They put us in their Carriage Place property, which was run down. For the presentation, we drove to Stormy Point Village where we were shown a nice 4 bedroom cottage. We asked if our 75k points would cover a stay here and he said yes, but only in the 2 bedroom cottage, which was totally fine with us. Spoiler: 75k gets you a 2 bedroom cottage in Jan/Feb for the week. Because our 75k points couldn't be rolled over to next yr nor saved in Trading Places, we had to use them or lose them. We opted to stay in Stormy Point for the week, but 75k only gets you a studio in Aug in Stormy Point Lakeside, which is their dilapidated building. After complaining of the issues in not 1, but 2 studios, they allowed us to move to a cottage. The cottage has issues too, but better than the studios. We were told about an owner's information meeting that would take an hr. Turns out it is a "New Owners Orientation," which is their term to upsell current owners. Nick was our sales guy and he started the meeting with "No offense but I usually don't meet with people like you." And he continues to state that he's so high up in the company that he only came in because they had a shortage of employees that day. When I told him that we weren't interested in upgrading, he then says "Don't take this the wrong way but I can read people like you. I'm not trying to sell you anything." Well, Nick is a liar because they tried to get us to upgrade to 200k points for $17k to use all the perks of our timeshare since they have re-vamped it. I'm sorry but if I'm already an owner, I should already get to use all the new perks after a re-vamp without needing to pay more. I'm not sure where my HOA goes but it's clearly NOT at this property. Save your time and money and DO NOT give Capital Vacations another thought. If you are so set on staying in Stormy Point Village, you can book directly and pay $100 more for the week than what I pay for my HOA without the headache of this company.

RUN FORREST RUN Like 99% GF wanted me to see Branson and…read morelistening to sales pitch I could deal with. Ya, Total RIP OFF Suckers Wanted 1. Reservation said Patio Nope. $99 Extra - Blamed Marketing April 95% EMPTY Meaning it was so easy to Fix. 2. During Sales Pitch Spending $30k We Told Salesman He NEVER Offered To Fix EITHER. Great Start Huh 3. At End $129 PER Month Membership Fee's for the Privilege of spending $30k with them. 100% Pure Profit THEN MORE 4. Monthly Fee's $129 Monthly Maintenance Fee's Increasing All the Time. Sales Rep NEVER EVER EVER Spoke about that. Fine Print Stuff. $ $250 Monthly or $3,000 a Year FOR ABSOLUTLY Nothing

Didn't have the best experience with our stay, but Kyle made things right and we really appreciate…read morethat.

This was our second year staying with thousand hills. The first stay was nice and is why it's…read moregetting the two stars, the cabin floors were so dirty. The high traffic areas needed some serious cleaning. The master bed was all caved in and broken. Just a really bad experience. My kids knees were visibly dirty from just crawling around on the floors like toddlers do. If this is what's considered clean, then I would not recommend these cabins. It was pretty gross.

Tranquil and quiet... Home away from Home…read more The WorldMark resorts have slowly reopened and as soon as we were able to we booked this location for our Midwestern states vacation. The location is nice and quiet and the facility is clean as we came to expect all the WorldMark resorts to be. We checked in late and we were greeted by a friendly employee who checked us in quickly. We didn't need a parking pass. We had a unit that could accommodate a maximum of 6 people so for the three of us it was very spacious. The beds were comfortable. We occupied a room on the 3rd floor, one stair up. I was glad that we didn't get a call to attend another "owner update"... maybe they've temporarily suspended it during Covid-19. The next day we came back to the registration office to inquire about discount tickets to shows. The location is not too far from all the entertainment and shows. I had no idea that Branson was world-famous for music shows. We were tipped by a nice employee to check out the 2 for 1 Tickets for a better deal. Thanks!!!! Review #1926

DO NOT STAY HERE! Or any RCI property. The floor of our apartment was absolutely disgusting. It was…read moreobvious there was no attempt to vacuum or clean the floors. When we told the front desk (two different times) we were cut off from talking and they seemed very unfazed and not surprised. There was a dead cockroach in the outside hall for the whole 5 days we stayed. There was dirt, hair, trash, food crumbs, a fake eyelash and more all over the floor. There were hairs all in the shower and one of the beds. BE WARNED. It's nasty and they don't care. They walls are so thin we could hear the people above us stomping around all day and night. There's also no elevator. We were also charge for a deposit for another stay and were not told our spouse had to be there after we clearly told them it was a girls trip. They offered to refund us but no one seemed to know what to do and we had to leave without a refund.

We checked into 1404 yesterday (4th floor) and things were fine except there was a huge red line…read moreacross the wall where a previous guest decided to rearrange the furniture. While in the restroom, I noticed reddish brown drops on the wall tile and vanity. After taking a shower, there was a huge pool of water because the seal on the door was damaged and not attached to the glass door so the door didn't shut. The fan in the bathroom was also not connected to the ceiling and was extremely dirty. The security door latch also was pulled from the wall and was barely hanging onto the wall. When we tried to dial 0 to call the front desk, the automated mesaage on the phone said that operator services would not be available after Dec 2017! Really?? It's Aug 2025! How is one supposed to now get ahold of the front desk from the room? We had to get in the car and drive to the front desk. Sharon was super apologetic after we showed her the photos. She had to call her supervisor to get authorization and wanted to get us in a cottage but you could hear the supervisor clear as day over the phone say "No!" We were told that they couldn't move us to a cottage because we're owners and used points and they couldn't do a double upgrade (going from studio to a 2 bedroom). When Sharon talked to her supervisor, Sharon told her that only 1101 was available as 2 other condos were out of commission as well. So we were told we would be given 1101 which is 1 level BELOW the parking lot. Ok, it is what it is. In 1101, the bathroom had all the cabinet doors open that it looked like someone ransacked the bathroom. No toiletries were on the vanity. There was also no coffee nor laundry detergent in the condo. Basic housekeeping items that is supposed to be in the condo. Upon further inspection of 1101, there were dead bugs that we assume were coming in through the unsealed front door since you could see daylight coming through and the security latch was completely missing from the door. We had to go back to the front desk and politely asked Sharon that she needed to call her manager to find another solution as 1101 was even worse. Upon calling the front desk manager (Sharon's supervisor's supervisor) who authorized the move to a cottage, we were able to move. When we returned back to 1404 to get our items, the pool of water from the shower was gone meaning that it soaked into the floor and will lead to a mold issue if it's not already there. Out of the 12 condos, 4 had issues (incl the 2 I listed) and it's quite clear that it's in shambles. What is my HOA paying for because it certainly isn't for the upkeep of the building. It also feels that the building is the red-headed stepchild of the resort and it's still pricey. 75k points for a week in Aug for a studio is ridiculous especially when we were sold into the program that we could get a cottage in the village for 75k points.

The condos were clean, decently furnished, and located close to a boat dock in case you have a boat…read moreor want to go fishing while in Branson. We had the condo booked for 7 days/nights (Saturday to Saturday), but we did not get here until Sunday. My father in law checked us in and had all the paperwork ready when we arrived on Sunday afternoon. When we arrived, our designated condo was hot, like in the 90s, and the air conditioning was not working. My father in law called the office, and the woman who answered was being wishy washy and said they would eventually get a maintenance person to look at it. Couldn't tell us a time or even an approximation of when they will fix our issue. Mind you, it's been in the upper 90s to slightly over 100°F lately. Having been left in limbo, we called again about 45 minutes later, and the woman who answered the phone was nicer. She put us on hold for less than a minute while she spoke to her manager. Shortly after, the maintenance guy came and checked a different room, told us we would need to move, and that he was just waiting for the main office to call back and give the go-ahead. So we moved one level down to an equivalent condo. After moving our things, we were hungry and decided to go to the main office/check-in area to swap the key cards for the correct room. The woman did not even allow us to speak. She simply stated she knows what's going on. Then she got confused, taking 4 tries to finally get the condo number correct. If she had just listened rather than acting frustrated and upset, it would have been done correctly the first time. Customer service was really disappointing at this point of our trip. Also, when we finally got the new condo, the bed wasn't made. We made it with the extra blanket they have stored in the closet. The good news was that the replacement condo appeared to be clean when we moved in there. On the first day, we woke up to a blaring fire alarm before 7 am. Great way to start a relaxing trip, right? No. Fortunately, the remainder of our stay was better. Although you can hear everything in the condo, the area had some upside such as 2 swimming pool locations by where the cottages are, an on-site restaurant and bar you could walk up to from the pool area, and some resort activities for families. They also have a dock you could use if you're bringing your boat or renting one. The condo had a huge bath tub, it was sort of broken and refused to drain at first, but it was nice for relaxing. I went to the restaurant at the resort for lunch. Not super horrible. The huge bathroom with 2 sinks was great. The balcony, while nice, offered only a view of some unfinished grounds, the trailer for housekeeping, and some trees, but nothing exhilarating. This was a place to get some sleep, but we never did get anyone to come and make the bed or give us proper bed sheets.

Where to start... This review is intended specifically for…read morefellow travelers. Not for Wyndham, since I have absolutely no hope of receiving a sincere and honest response from the company--just the same old copy-and-paste of automated replies from other reviews. No, thank you. When I made my reservation through Expedia, I requested a unit with handicap accessibility. Not only did they give me one that didn't meet the requirements, but they also gave me the one furthest from the elevator. It was all done on purpose. The unit was very nice, well-designed, and comfortable, but completely in need of MAINTENANCE. As I said, the toilets weren't handicap-accessible--they couldn't have been any lower. The king-size bed had a completely worn-out mattress, causing back, neck, or hip pain upon waking, with visible sagging, leading to poor sleep (tendency to roll toward the center), and clearly over 10 years old. Closet doors that fell off their hinges. In the past, there used to be a quiet hours policy from 10 p.m. to 8 a.m. It seems that no longer exists, lest it offend some guest, who feels free to slam doors, shout, run, and jump around at any hour they please. We arrived late after a 5-hour drive. We were really looking forward to relaxing and getting some rest. But that wasn't how it went. Right after check-in, we were "ambushed" by people trying to sell us a timeshare. Just a quick aside. Don't get involved with timeshares. It's the most expensive thing that can happen to you in your life. I had two--yes, two--timeshares, and I totally regret it. Not just because they tell you one thing to sell it to you, and the reality is something else entirely. Let's just do the math. $40,000 for two timeshares plus the annual fee--let's say another $1,000 a year... If you have that kind of money to spend, invest it and go on vacation for free every year. That's all I have to say. The employees who want to sell you the timeshare get pretty upset when you tell them no. I'm not going to waste two hours of my vacation listening to nonsense and nonsense that doesn't get you anywhere in the end. Another unbelievable thing about Wyndham. There's no housekeeping. Exactly. They have staff constantly walking the hallways, but you can't request them. Not even if you pay for it. The reason: make more money. Regardless of the customer, regardless of the quality of service, regardless of whether the customer is comfortable and enjoying their stay. No, first comes the dividend paid to shareholders, and way down the list is the QUALITY OF SERVICE. And don't get me wrong, I'm an investor. Getting back to the room, the sofa and the accent chair were a disaster--completely sagging and very uncomfortable. I'll say it again: we booked through Expedia, and that's how they ended up sending us to the worst room. I have travel experience--perhaps much more than these Wyndham managers--with 60 years of traveling for pleasure and work. I know the difference and what should be done. That's why this review is for those looking to enjoy a nice trip, a break, and a hassle-free experience. SEE YOU NEXT TIME.

AVOID. I stayed here thinking it was a hotel. They lied to me to have me attend a timeshare…read morepresentation and have called my cell phone every day for the past 6 months.

Absolutely disgusting and dangerous environment. My wife, 3 children and in laws booked 3 nights at…read morethis cabin and it was completely neglected. There was significant black mold, the jacuzzis were non functional and unkept, the bunk bed WHERE MY CHILDREN WERE SUPPOSED TO SLEEP was loose with missing bolts and exposed nails. We found large centipedes crawling across the floor, THE BLACK MOLD WAS ALL OVER THE VENTILATION!!! The in-room AC didn't work, was completely non functional. We should have left right then and there, but we couldn't afford another place because we couldn't ensure a refund from this hole in the wall of a place. This place needs to be condemned. Will be reporting to the better business bureau, if they continue to not respond I will contact the local health department and any channel I can to make sure the safety of families and their children don't stay at this dangerous living space. They should be ashamed for allowing ANYONE to stay here. If my children or any of my family experience repercussions from breathing in that black mold I will take legal action.

DO NOT book with Sunset! We arrived to Timeless Memories Lodge on December 26 2024 about 7 pm. We…read moreleft at 1am on the 27th. We came as a family of 20 ready to spend two nights/days celebrating our "cousin crew" Christmas. By about 11-11:30 most kids and adults were in bed. I cleaned up and prepared for bed. upon pulling the covers back and laying down, I saw something crawl next to the 4 yr old in my bed. I smashed what I thought may be a spider, and noticed blood on my hand. flipped on lights to see bed bugs! woke everyone in house up and we began inspecting the 6 bedrooms in the house! All had signs of bedbugs. Live bugs were coming out of headboard in the room I was sleeping in! I have called and called! they did refund me but of course the vacation was ruined. I have requested to speak with owner multiple times and been denied. when I called today Casey(the manager) stated that the her Pest Control guy had went out and did not find any signs of bugs! please do not put yourself or your family though the chaos. I have pictures and 19 other people who seen the bedbugs!!!!