The box of macarons I got were put into a dirty box. I just thought it was from her hands from baking so I didn't say anything but when I went to my car and took a closer look, the box looked like it was clearly used before.. I went in and told her the box was dirty and used and she just said she didn't know how that would happen or something along those lines and said its fine and just handed me a new box to put them in. She even said she thought it was just a cookie or something. I was hoping she was going to offer different macarons or a refund but I also didn't speak up and I should have. Giving me a new box doesn't matter when the macarons were already placed in a dirty/used box. Such a waste a money and will not be returning. read more

The Cake Shop - Bakeries Near Me - Apple Valley, California

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I order my Birthday Cake here for the past 2 years. The cake is moist and delicious. The craftsmanship of the flowers, roses etc... are fantastic. They use the old school frosting (do not know what it is) but it makes me think of my mothers cakes. I need another one for tomorrow but they are closed. I may have to put off my Birthday until the cake is ready. read more

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Bought triple chocolate cupcakes and three lemon cupcakes. I bought half a dozen and they gave me a dollar off my order. No, I didn't eat all them myself. read more

I ordered a cake here for my daughter's birthday and it was perfectly designed and absolutely delicious. She loved it !!

Great treats! Amazing custom cakes! Great service! I love the custard filled strawberries cake!

Very yummy cupcakes! I loved the strawberry one , I would come here again , became my fav spot

Triple chocolate - eyes rolling to the back of my head good. I'd been craving chocolate cake for a few days. Finally had the chance to stop in and check out the flavors. Triple chocolate was all I needed to see. Staff are kind and helpful. read more

I loved to drop in and get rum balls, love their cakes and cookies. They are helpful on phone in orders and make good suggestions. Love the creative decorations on their cakes read more

The Cake Shop is the Greatest!!!! Great cakes! I have ordered in the past and they never failed me. Thank you, "Cake Shop".

After reading reviews for this shop I had some concerns but when we got this cake, not only was the idea perfect the cake was moist and delicious. I had a very specific Jason Friday the 13th cake request and they helped me deliver! I ordered 4 days before pick up, I was behind on life at the moment; half star off for customer service, I felt like my mom was scolding me for not ordering earlier . The Oreo filling was wow, I'm about to cover a cake in whatever that is! I got the "marble" which is a layer of chocolate and a layer of yellow. The cake had four layers, two layers of each flavor. We aren't fans of fondant and the frosting wasn't quite Fontana but similar. I would love a buttercream whipped frosting. We all pretty much just ate the inside. Size was perfect for us. The customization was great. Thanks for a "thrilling" cake. read more

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Have been using The Cake Shop since my wedding 11 years ago. Highly recommend from everything to kids birthdays to every day snacking.

Service was great! Cake was a little too plain & dry for me but the birthday recipient liked it. To each their own I guess but overall good. read more

The Cake Shop - Ordering Information as of 06/06/2024 - Bakeries Near Me - Apple Valley, California

Horrible customer service. These women behaved very condescending and rude. They have no respect or appreciation for some customers who walk in to their business. In addition their cupcakes have a consistent flavor of refrigeration. Cupcakes do not taste freshly made, almost as they've been sitting there for a couple of days. For $3 and some change I could've have tried store bought cupcakes instead, no difference in flavor. Probably better than this shop. Not coming here again FYI, I'm rating one only because it's required if I want to post this review. Bad customer service. Not brining my $$ here again. FYI, I'm rated a read more

The Cake Shop - Tasteless cupcake - Bakeries Near Me - Apple Valley, California

This is my go-to shop for custom cakes. Great tasting and beautifully decorated. Great place for baked goods. They do have a small staff and are very busy so they may seem a bit brusque, but they are very good at what they do. read more

A friend of mine told me about it. It's a couple of ladies that run it and the service was amazing. Got a cake for my wife for her birthday in a couple of cupcakes. Everything tasted amazing. Of course the inside smelled wonderful and it's a nice little shop. Nice decor. Definitely will go back. read more

The Cake Shop - My wife's cake. Chocolate exterior, with pieces of Hershey's chocolate. Marble cake with strawberry cream filling. - Bakeries Near Me - Apple Valley, California

They did such a good on my custom cake. I showed them a picture of what I wanted and they said "Oh ours is going to be better." Boy howdy were they correct. The fondant work was super clean and the cake popped. Thank you, The Cake Shop! read more

The Cake Shop - Custom cake YSL - Bakeries Near Me - Apple Valley, California

This place is Awesome their cakes are awesome cupcake designs and much more. We're from Long Beach and went to a bday party in Victorville that had a cake from the cake shop my wife loved it and since due to COVID our normal bakery (Torrance Bakery) weren't really doing custom orders. Bummer but to my luck I remembered how amazing their cakes are. Also all they ask for is a week in advance most bakeries require a month or so. Which is another reason why I thank them so much for doing our cake in such a short notice. If you're asking yourself if this place is worth it just keep this in mind i drove 90miles from Long Beach to Apple Valley. Thank you so much @The Cake Shop! (Cake is a theme from the show Pretty Little Liars) read more

The Cake Shop - Pretty Little Liars themed cake - Bakeries Near Me - Apple Valley, California

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Order our wedding cake through the Cake Shop and we were not disappointed! Went to our appointment with ideas from Pinterest and an empty stomach. With the help of the incredibly friendly staff, we were able to bring our cake vision to life. We ordered a 3-tiered cake for 110 people and every scrap was eaten. My husband and I almost didn't even get a piece it went so quickly! Overall, we have no complaints; the cake was moist and delicious. Thank you so much for creating the tastiest wedding cake of our dreams!! read more

The Cake Shop - a wedding cake on a table - Bakeries Near Me - Apple Valley, California

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Tasty treats. Macaroons are yummy, but sometimes the flavors are not distinguishable- lack the punch of flavor. Cakes can sometimes come out dry and crumbly, which has disappointed me a couple of times out of 4. Ordered fondant cakes there and friends have too...major lack of consistency in quality. Cupcakes can have a lard flavor in the frosting. Or some type of rancid fatty flavor. It's 50/50...again lack of consistency in quality and flavor. ***Staff isn't very friendly or welcoming. Not sure why. Hope they improve, since it's nice to have an elegant bakery in the high desert. read more

How can anything negative be said? Delicious sweets, cupcakes, and cookies. Beautiful cakes for the same price you would purchase a sheet cake at the grocery store and it's fresh. The cashier was friendly and welcoming. The inside was rustic and very community based. This small business deserves support from its community. They are delivering quality items that can only be found down the hill. You're gonna kick yourself if you don't give them a try - at least once. I've driven by so many times and today the stars aligned and I'm so happy they did. read more

Outstanding Customer Service. It was very easy to place an order and the cake looks better than I had envision it. read more

The Cake Shop - The birthday Cake!!!! - Bakeries Near Me - Apple Valley, California

I was surprised today, with their customers service, really bad!!!! Unprofessional, unfriendly! They are really mean, it was my first time and the last one too read more

Best cupcakes!!!!! We love coming to the cake shop for an extra special treat! You won't be disappointed read more

The Cake Shop - Bakeries Near Me - Apple Valley, California

Last year I believe it was my mom went to the Cala shop to buy a cake because it was my birthday and I just wanted a nice birthday cake a went to the cake shop and she didn't know how she wanted it but there was a cake for sell and it was really nice my mom bought it and it was definitely yummy read more

Let me say life savors this cake is perfect just what I asked for and did it on short notice did make sure they can make it before giving me a answer price was reasonable great quality highly recommend the staff was nice smooth transaction highly recommend this cake shop read more

The Cake Shop - Cars theme cake - Bakeries Near Me - Apple Valley, California

Another awesome cake from The Cake Shop. We are never disappointed with anything we purchase there. The customer service should get 10 stars. The cake below is from 9/19/20, for my grandsons baby shower read more

The Cake Shop - Nothing but Star Wars! - Bakeries Near Me - Apple Valley, California

Super Delish Cake! Everyone that attended the shower raved about it & was the 1st time Ive experienced almost every single person getting some & cake actually eat'n!! The YUM Chocolate with Oreo filling that was suggested was a HIT! Being not from the area & ordering last minute, I was so super impressed from start to finish with everything. Thank you again!! read more

The Cake Shop - Bakeries Near Me - Apple Valley, California

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Helped save a super last-minute party for a family friend. They had something that would suffice in a bind and had it ready in 15 minutes. They were perfect. I've ordered custom cakes before from them, and they are awesome and really listen to the customer. The shop is also super cute and welcoming. read more

The cake shop made two cakes for our son's birthday. They did such a good job with decorating AND both cakes tasted delicious! The cakes were ready for pick up on time and there weren't any issues. Staff were all very friendly and receptive to the cake idea. Thank you for making such memorable cakes! read more

The Cake Shop - Two tier cake and smash cake - Bakeries Near Me - Apple Valley, California

The staff wasn't friendly and the cupcakes weren't anything special. I could see how their decorated cakes draw customers in but flavor wise their cupcakes weren't anything i would spend money on again. read more

On time and beautifully crafted from an idea. I can't thank you enough. From the beginning of the project to the end. No flaws or misunderstandings. Just a perfect cake to make my bride very very surprised and happy. Thank you sooo much read more

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Very sad and disappointed in "The Cake Shop" I have ordered from this place before but idk if it was this order or something has changed in the business because my cupcakes were significantly smaller in size and since Covid hit prices have doubled ($25 to $40). To add on top of it the cupcakes do not look beautiful or pretty at all and look like it was done by a class of high schoolers in a cooking class. I sadly might have to think twice for now on where I get my cupcakes and cakes for parties. read more

The Cake Shop - Small cupcakes compared to past orders and were made sloppy as you can see by zooming in. - Bakeries Near Me - Apple Valley, California

I just picked up my 3 dozen macaroons for my Baby shower today and I am Absolutely disgusted. There was not an ounce or care or pride in the making of these. I am so sad to even present these to my guests. I will never buy from here again and I will make Sure all my Guests know as well. Horrible product and a waste of 66 dollars. read more

The Cake Shop - Bakeries Near Me - Apple Valley, California

I emailed ahead months in advance to ensure that they had the right concept for my daughters cake. I called months in advance and spoke to them on the phone and I explained that my daughter was very particular about what she wanted and we were on the phone for almost 30 minutes discussing the cake. It was to be a black fondant cake with neon colors for a 90's rave themed glow party. I specifically asked them for neon drip on the cake, specifying the colors turquoise, electric purple, lime green, yellow, orange and hot pink. I paid almost $250 over the phone and drove over 45 minutes from Redlands to Apple Valley only to pick up a cake that was wrong. They did try to make it better but they just made it look worse. They put dark blue that was almost navy instead of turquoise and there was no lime green insight. And when they mixed the turquoise to try to cover the dark blue they did it in a hurry and you could still see white specks in the drip that was now clumpy looking. This was for my daughter's 13th birthday party that we spent months planning. As I explained to them when I picked up the cake, I was put in a bad situation because I spent that much money and made that long of a drive because I trusted them to make the cake the way we had agreed upon. Now I was stuck with a cake that was not what I ordered and that did not look like it was supposed to and there was nothing I could do as it was too late to get another cake. And to make it worse, they had the word NEON underlined on the receipt so they couldn't have missed it! And then I was dismissed by them as if I wasn't relevant to them by being told that the owner was on the phone with an important client and would call me. So whoever that client was, they were obviously more important than me and my daughter who now had a ruined birthday cake. It has been over two weeks and still no contact from them as promised. I'm truly disappointed in this business. Not only by the fact that they provided the wrong design but also in their lack of customer service. As a small business owner myself, I understand things can get crazy. But that is never an excuse to make your customers feel unheard, unseen, irrelevant and dismissed. I would never allow one of my clients to leave my establishment in tears because of my business. I could have paid $80 at stater brothers and been treated with dignity. The Cake Shop used to be a classy establishment with great customer service and pride in their work. Apparently the owner has lost sight of the fact that they are a key component in people's special moments in life and that their service can either make a beautiful memory or destroy a special moment for an entire family. Now every time I think back to my daughters 13th birthday, I will always remember that that was the year that The Cake Shop ruined my daughters cake and didn't even care enough to call me back or to even attempt to make it right. read more

Great service and excellent pastries! I went to this place last minute to buy a birthday cake and am super glad I did. Definitely will be coming here in the future. read more

I was planning my best friend's daughter's wedding. She decided to have just a small cake for the wedding and a dessert bar etc. We went to pick up the cake the day before and they never made it. They told us we could stop and get it early the next morning. This was very inconvenient as it was the wedding day and we already had so much to do. It was ready when we got there at 7:15am. We put it in the refrigerator at the venue until the very last minute. In less than an hour the cake collapsed into a buttercream mess. The bride and groom had to cut into a dilapidated cake. I was heartbroken for them. The bride is a sweetheart and chose not to make an issue. I however want people to know. I felt like it was the most unprofessional experience with a bakery ever. read more

Perfect cake for !! Last minute party . The shop did a amazing job on it. Thanks again!! read more

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The rudest staff and the worst customer service!! My family and I have used the cake shop for many years, just stopping by to grab pre-made cupcakes, to ordering cakes and cupcakes for birthdays etc. They have been rude in the past, but I've just played it off as to they were busy. This month alone we have placed two ordered for a 50th birthday party and a 5 year old birthday party. The staff was SO RUDE. We had to call 4 time for them to place the order for the cupcakes for the 50th birthday, each time being "disconnected" after being placed on hold for them to go get an order form. Finally called back and let them know what happened and their response was "well we're busy", if you are so busy then take a call back number and call the customer back when you have time, don't hang up on them. We went on to order cupcakes with black frosting and the woman was SO rude about it. "You know it's going to turn their mouths black right?" Then we went on to order a cake and cupcakes for my sons 5th birthday, we requested a black widow cake and just regular cupcakes. That was a whole other ordeal that would take too long to figure out how to type. But long story short, they couldn't give me a price on the cake and wanted me to pay a buffer price so that they had wiggle room. They wanted $75 for a 10 person cake, but to leave a deposit of $100 soo if they needed to add more the could! And she told me possibly they would give me back the $25 depending what they did. I was blown away at $75 for a 10 person cake!! And it was a simple 2D cake that staters could have done but we like supporting small businesses.. but we were here so I Ordered them and put 12:00 for pickup time. Come day of the party my husband was out getting ice at 11ish and I called to see if he could possibly pick it up half hour early or if it would even be ready by then and if not no big deal, the lady I spoke to on the phone put me on hold to see if it would be ready, she came back to the phone and rudely said "you put 12:00, we're on schedule for 12:00 like you put". Ok lady, I just called to ask, not say I'm picking it up! You never know unless you ask and what if it was ready!? Yikes. Come 12:00 my sister goes to pick up the cake for me and it still wasn't ready, they were putting final touches on it and when they showed her what they did, it wasn't nearly what we asked for. At this point my five year old just needed a cake and I was going to figure out what to do later. They've been rude in the past but this is the last straw for our family. Their cake and cupcakes are great, but I cannot deal with rude customer service. read more

This place is something else. Staff is so unfriendly and unprofessional. The desserts are lackluster. The staff doesn't wear their masks and proudly displays a sign that lists all the ways that masks are harmful. ‍ Weird. read more

I have ordered cakes from The Cake Shop for years and they have always been beautiful. Something has drastically changed. Customer service is lacking. Ordered a cake three months ago for my son's birthday and it looked like a girls cake, ribbons all over it. Took it back and had them correct it. Thought it was a one off. Ordered my daughter's 21st b-day cake from them a week ago. Called today to talk to the manager about the fact that the $180 birthday cake had the word birthday misspelled. I was in shock and there was nothing we could do to fix it. I called to discuss it with the manager and was told that the manager would not come to the phone to discuss it. It is very sad to see a business go downhill like this and be so unresponsive to their longtime customers. I will not be back. read more

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