I called them to order a whole cake. The man on the phone asked me for the pick-up time and I told him between 12pm - 2pm. Then he said, "Not 12pm; 2pm." He sounded mad and I was shocked; I did not know why he was mad. If he was not available at a certain time, then he should let me know but he asked for my time so I just let him know. He was rude.
When we went to pick up the cake, the woman made us wait for 10 mins because they were still making the cake. It did not make sense because we ordered the cake two days in advance. They just wanted to make us wait but it was a lame excuse; they were arrogant indeed.
When we returned 10 mins later, the woman washed her hands with her gloves on. What was the point of wearing gloves? Also, I paid her but she thanked my sister instead and she handed the cake to her. It was weird. Usually, you thank the person who pays you. Moreover, they had sheets of the price list available for customers but they were blocked by the covid plastic shield. Then why did they put them there?
P.S. The 8" durian cake only had one layer of 1.5cm of durian whipped cream inside while there were two 1" layers of sponge cake. Am I paying for the sponge cake or for the durian? They put minimal cream to cover the cake and you can still see the sponge cake through the cream. Also, they had the cream ribbon around the bottom of the cake which made it difficult to hold the cake because the cardboard holding the cake was not much larger than the cake. They should put that cream ribbon on top of the cake instead. Moreover, they put a lot of strawberries on the top of the cake that were more than necessary as garnish; they should just make it a strawberry cake. For $59, it was a rip-off. read more