I moved in about two weeks ago and Mike Simmons has been helpful and has answered all of my dumb questions throughout the whole process. If you're reading this idk what kind of info you're looking for but when I was looking for an apartment I wanted to know the most random stuff so if you care about the following then congrats on finding this review: - My unit has a big ole bathtub (because I'm 76 years old at heart this was a necessity vs having just a stand alone shower). - BUILT-IN BOOKSHELVES?! Girl let me tell you what, built-in bookshelves are to the home as secret interior pockets are to jackets. Incredible. - No vertical blinds! My friends bullied me for caring about this but I tell you what, there's just something about vertical blinds that really kill the vibe. They're not for me, that's for sure. - Dope lil area to go on walkies. I have been on exactly one (1) walk in the last two weeks but I didn't feel like I was going to be jumped/stabbed at any point! (I am from Lawton, Oklahoma so this an is important note.) - The washer and dryer are included. This didn't super matter to me because I have my own washer and dryer (and honestly they're a bit bigger but whatevs) but I'm stupid glad I didn't have to bring those up 2 flights of stairs. - That brings me to the stairs though. There's only one building on the property with an elevator which is fine, but as a heads up if you're a Certified Clown like myself, just pay for the moving company to do the work for you instead of making your 2x open heart surgery champion of a father carry your heaviest belongings to the third floor. Aight I have nothing else to add. Yeehaw and good luck to anyone apartment hunting in THIS ECONOMY?! read more

The only pro to living here is that it's quiet. Unfortunately, that's where the positives end. Since move-in, I've dealt with ongoing AC issues causing high humidity, and multiple minor maintenance requests have been completely ignored. The turnover cleaning was clearly skipped there's visible mold in the shower, the faucet aerator was filthy/never replaced from the last tenant, and the toilet seat was left dirty with rust around the screws. It's clear they don't bother with basic hygiene between residents. On top of that, I'm forced to pay a $70 'cable ready' fee for glitchy internet, charged for parking even without a car, trash fees keep rising because outsiders dump in the unsecured lot, and my water bill is outrageously expensive which makes zero sense since I live alone and only run the washing machine once a week. The pool is often closed, the gym frequently lacks wipes or working AC, and when we reported that the pool table has no sticks, they flat-out said they won't replace them. Nothing is walkable you absolutely need a car and packages are routinely left outside to be stolen. Aside from one helpful staff member, the office barely greets you. I'm only staying because moving would cost a deposit I can't afford. They offer a payment plan, but with all these added fees, it's not worth it unless you're absolutely desperate. read more

I have lived at many large apartment complexes owned by large companies, and this is by far managed the worst. I don't even have the time to detail all the issues I have had with them. My final straw is them suddenly not allowing ring cameras on our external doors. They truly do not care about residents. read more

By FAR the WORST ran complex ever that I have lived at. DO NOT MOVE HERE. they just about money here. They charge for maintenance done and now they charge for parking for visitors 3.00 a hour. 0/0 don't move here. You been strongly advised. Can't wait to move out. read more

Just started my lease here a few months ago and originally chose this place because the area is nice, the rent was reasonable, and the units are updated. However, DO NOT LIVE HERE if you ever plan on having friends or family visit. They recently started charging up to $25 per day for guest parking, when guest parking used to be free. It's extremely disappointing and Is a complete money grab. I'm apparently expected to spend $75 just for family to visit over a weekend. Super unfair to both residents and guests. Definitely left a sour taste in my mouth and am already looking forward to my lease being over read more

Living here is great, from neighbors to amenities. But there are a lot of frustrating inconveniences. The delivery system is a mess--you often get packages sent to the wrong address, or they say they're in the locker but you never receive a code. Maintenance requests take days, and sometimes no one shows up at all, yet the request is marked as completed with nothing actually done. It's also extremely difficult to get answers from the office. Calls go straight to voicemail, and it feels like no one ever responds. The place has a lot of potential, but the current management or front office really needs improvement. It's unfortunate because this could be a much better experience with proper leadership and communication. read more

Do not rent here. The management is practically non existent, and getting any kind of response from the office feels impossible. Maintenance requests submitted through their portal go unanswered for weeks or months. We moved in back in October 2025, and our microwave handle is still broken. The door lock jams constantly, and the humidity inside the apartment is so bad it feels like living in a greenhouse. On top of that, they charge a monthly fee for "secure" package delivery, yet the access code rarely works and my packages are often missing. I've given up and now have everything delivered somewhere else. To make things worse, they've now decided to charge $3 an hour up to a max of $25 per day for guest parking. My friends and family have to pay just to visit me, which is ridiculous for a residential community. I cannot wait for my lease to end. Save yourself the frustration and look elsewhere. read more

WORST MANAGEMENT EVER!!! There were various problems while I lived at The Canal. But the biggest issue has been since I moved out. I moved out June 30 2024 from The Canal. I was told I was receiving around a $500 refund of my deposit. It was confirmed that my file was closed and payment was SUPPOSEDLY processed on July 8. But I never received anything. I called and texted the office regarding the issue and they said they can't do anything to email the billing department, which I did over 7 times with no response... It's now been close to 4 MONTHS since then and I STILL HAVE NOT RECEIVED MY MONEY. FUTURE RENTERS BEWARE!!!!!!! read more

The Canal - Apartments Near Me - Farmers Branch, Texas

If you're looking for transparency and upfront answers about potentially leasing here, look elsewhere. I asked Quinn for leasing information for a short-term lease (since their website doesn't offer this information) and they stated to apply first and asked what my budget was?! First, why would I bother applying BEFORE I know what your rates are that I requested? Second, my budget shouldn't matter, are you going to adjust the rate based on what I tell you my budget is? They lost a potential renter just based on the fact that they lack transparency and won't answer simple questions, not the kind of place I will do business with. read more

Amazing staff, peaceful clean area, great neighbors truly feel at home here. So grateful!

A sprinkler system pipe burst on 2/20/2025 in the vacant unit above adjacent to my unit sending water through the light fixtures and walls. The water moved from my kitchen floor passed through my dining room and living room area ending up by my front door. The leasing office employee entered my apartment and shut of the electrical breaker cutting of all electricity but then shortly came back and put the breaker circuit back on. While the water was flowing from the light fixtures an electrical noise erupted causing me to run out of my unit. The restoration company working in conjunction with the insurance company has determined that many of the walls require demolition and new sheet rock. Also, the wood floors require sanding and refinishing. They're also going to paint the place. I met with the restoration rep, and he determined that I should be transferred to a different unit. He explained that the color of the ceiling stains is a sign of rusted stagnate water sitting in the sprinkler system pipes which is against the fire code regulations. He recommended that I physically leave the building, and that the leasing office should transfer me to an available unit. He also brought to my attention that the fan noise level is unacceptable to a tenant and that the thermostat must remain at 85 degrees at all times. He further explained that the entire kitchen would need to be torn down including the baseboards in my living area. The leasing refused to transfer me to different unit. After arguing with them for a week; they agreed to allow me to transfer but I have to sign a new 12 Month lease. I also took sick in the unit since the water damage occurred. I told the leasing manager that I smelled mildew in my unit. He told me that he didn't smell anything. I'm telling him that I smelled this and that I'm sick. I have been highly inconvenienced with major stress. I explained to them that I am a cancer survivor and my immune system was being compromised. And that I should not have had to endure all of this. Then the leasing agent told me that the unit i cld be transferred to had been leased. Then they told me that there was no need to transfer because the repairs would be completed within the next few days. It took 14 days for the repairs to be completed. They gave me a credit of $600 towards my monthly rent of $1598 plus $150 in fees totaling to $1748 for a 1 bedroom unit. Totally unacceptable. I have not posted any pictures as of yet!!! read more

See the 1-star review and pictures from "Katalyn H" here also. The Canal was our previous apartment and we lived there a few years ago. As maintenance confirmed, the humidity level was high and mold was everywhere, like what is shown on Katelyn's pictures. There was nothing the maintenance team could do about it. We did not want to stay to risk health issues, so we moved out as quickly as we could. read more

Don't move here. Maintenance is the worst they don't respond. Everything is virtual and the people they connect you with aren't even on site. No one to talk to directly. People in leasing office have no answers or solutions to anything. Terrible maintenance - none of my requests have been completed, even though they say they have been. Landscaping and pool maintenance is horrible. When you call any of their numbers listed you are sent to a virtual text or phone. Their answers or solutions to move within the complex or renew lease are impossible. Reported to BBB, they should be doing better. Can't wait to get out of this miserable place. Moved here before UDR took over management and it has been the worst living experience I've ever had to endure. On top of a $400+ rent increase and terrible new tenants - I'd rather live under a bridge. read more

The Canal - Seal to balcony that has never been fixed - Apartments Near Me - Farmers Branch, Texas

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Recent deaths, Lots of hidden fees, Unresponsive staff, Dog poo everywhere, Missing mail, No security, wouldn't even recommend to an enemy

I just moved into The Canal 12/7. Mike in resident services made my move in process nothing of amazing. He was so kind and very informative! He answered questions before I could even asked! Looking forward to living here! read more

I am in the process of getting everything squared away to move in next week here at the Canal. I will admit it is a bit weird doing everything via text but once they explained the process I was good to go. I just needed a few things so I decided to stop by after work. I bumped into Mike who when I came in was assisting someone else. I didn't even get a chance to turn to him when he was greeting me! Such a kind soul. He assisted me with my questions and double and triple checked the move in check list to ensure I had everything needed. This is a beautiful property, quaint and off the beaten path. I am excited for the things to come here. Looking forward to moving in! read more

I lived here for two years and loved it, but the new management of UDR has made it go downhill. My patio ceiling collapsed and broke a lot of my patio furniture and I was not compensated for it. After it was "fixed", the patio above continued to leak and my ceiling would mold again. I have attached photos of the patio below when it collapsed and what it looked like yesterday before i left. My move-out was yesterday and the office was closed so I left the keys in the apartment. I tried to call to let them know, but the leasing office doesn't have a phone number so I had to email the move-out confirmation. I will update this when I get my final statement, but I'm expecting it to not be good news based on the other reviews. read more

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It was very nice and the office staff was helpful and I felt no pressure. The problem for us was the layout on floor space. But it was beautiful. read more

Raised my rent $356 per month. Ever since this place was taken over from previous owners last year it's gone down hill. They have jacked prices but not added any value. I have lived here for 6 years. I'll be moving out in a few months when my lease expires. The rate they are charging now you can find much better properties and amenities in the area. read more

I lived at the canal starting in June 2020 and overall had a very pleasant experience during my year-long lease. I was actually sad that I wasn't able to renew, as I was moving to a new city. I paid a fair price for rent at the time and enjoyed all of the amenities and activities the property and management offered. Even during the pandemic, the staff made residents feel cared about. My only issue was the unsecured parking situation, I would have liked to see a gate for the garage. I did move around the time new management started, so I cannot speak on that transition. However, my experience at The Canal really set the bar for me. I haven't been able to find another apartment complex that offers everything that The Canal does! If I ever move back to the DFW area, I'll definitely consider moving here again. read more

After surch for my new home for 6 month, finally I could find. I chose The Canal for many reasons bu, the most important thing that made echoes this place was the way that Michael E. Simmons, ARM | Resident Service Specialist treated m. Omg! he is amazing , kind, considerate, careful, helpful. During these 6 months ive been meeting so many differnts locaters but, none of them was such nice, professional and great like him. The Canal managers and owners, congratulations for having these kind of staffs they are wonderful. Also the women who seat on the table next to him. She was also really good with me. (Don't remember her name). read more

I have lived at The Canal for a year now and I just love it. Grace in the office goes above and beyond to answer any questions. She knows the ins and outs of the complex and helps achieve any request I have. Living by the canal is so peaceful and a great way to get out of the house. The Apartments are top notch and I highly recommend. read more

DO NOT EVER rent from The Canal Apartments or an apartment that is managed by UDR. I would give 0 stars if I could. My partner received a relocation out of state and so we put in our 60-day notice (as the lease requires) to move half a month early. We also paid in full the rest of our balance so that we would not be violating the terms in our agreement and would not be charged extra fees. Upon our move out and handing in the keys, we were told that we were good to go and that everything was complete on our end. When we placed our 60-day notice, the apartment took it upon themselves to prorate the month to mislead us on purpose to think we paid the full month (we had a concession of two months rent-free and have been dividing this out for the entire year). A week after we moved out, we were given a final bill of $3,700. This included liquidated damages, a reletting fee, and the rest of the remaining balance of a half month's rent. I feel we were not warned that they scammed us this way and were breaking our lease at the time of moving out. We have done everything from calling the apartment and emailing billing (they refused to give a phone number) to be able to come up with a resolution as we were willing to pay the remaining month's rent. My fiance traveled from out of state to talk to the apartment in person and no one was willing to work with us. They mentioned that if we were to turn in our keys at the original move-out date, we would have avoided all charges. In my opinion, UDR and the Canal have the WORST customer service and they obviously do not care about residents or their reputation. All they care about is money, no matter who is at fault. read more

I'm extremely disgusted and disappointed with the leasing offices response and lack of action concerning this matter. There is a small storage closet near my apartment, the door is always open and there is a smell permeating from the room. I tried to close the door but it does not close and when I peeped inside there was this 2 pounds of expired beef sitting there. I told the leasing office two weeks ago about this situation, I've been in the office on 3 different occasions concerning the matter and nothing has been done. This is supposed to be a luxury apartment but it's giving ghetto and unsanitary, also dangerous. As a woman who lives alone I don't feel safe walking past an opened door at night, especially with the amount of women being harassed and harmed. Think twice before you sign a lease here because although the apartments are nice, the upkeep and sanitation does not meet the same standards. I'm thoroughly disgusted and disappointed. read more

The Canal - Expired meat - Apartments Near Me - Farmers Branch, Texas

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I lived in the Canal with my boyfriend for a few months before he unexpectedly passed away. When this happened, I had to move out soon after because I was financially on my own. Sadly, I received hefty charges placed on our account after being told I wouldn't have to worry about them in my difficult time. $450 to replace a perfectly good door, $300 for painting, and so many more to come. They waived the lease breaking fee, but I tried to fight the damage charges with video/photo proof. Through this process, I was thrown into a loop between The Canal management and the billing department. I never once had anyone respond or answer my phone calls, and they insisted on only communicating with me through email and were greatly unresponsive. As I was not the bread winner in our relationship, this left me with much stress on top of the grief I was experiencing from losing my life partner. I hope this review can inspire them to be more communicative and empathetic with residents, especially those going through tough times. I wish I enjoyed my experience here more but am instead left with a bad taste in my mouth. EDIT/UPDATE: if you see the comment they left below on this review, my point is proven. They have once again referred me to reach out to an unresponsive email account as an avoidant tactic. This is unbelievably rude and inconsiderate as it seems to me that they didn't even read a word of the review. Save your time and money and live somewhere else. read more

I love living at 'the canal'. This is the second lease that I have signed. Grounds are beautiful on the creek and staff is very helpful. Maintenance takes care of everything ! read more

I absolutely love The Canal! I am now in my second unit here (which I love even more than the first). Mike Simmons was very instrumental in ensuring that I had a wonderful process of signing my new lease and finding the best unit to serve my budget! read more

The Canal has been very helpful in this move in process. Great management team that is always willing to help out. Greatly recommend this place if you're looking for a new home! read more

Christina and Grace are the best leasing agents. They both helped out with everything, answered all our questions. If you guys need an apartment go talk to them. read more

The Canal - Menu - Apartments Near Me - Farmers Branch, Texas

Ever since new management has taken over last year, it's been a terrible experience. When they first transitioned, their system was down, so no one was able to pay rent online. Trying to coordinate sending a check in before it was still to be considered late was a nightmare. Communication with the leasing and management team is awful. After multiple noise complaints and police reports filed on neighbors for blaring music and smoking weed, no action has been taken. The price is extremely high with few amenities offered. Water/utilities are charged based on what the entire building uses, so even though I was out of town for the majority of a month, my water bill was still ridiculously high. Will not be renewing my lease here. read more

Mike and Ciera are very nice and out going people. They both welcomed me to my new apartment and helped me a-lot with getting the process started and all moved in. Great location. read more

The Canal wants you to download their app and text send them instead of answering the phone. PS their app is not convenient at all.

We just moved in a few days ago! We are all unpacked and absolutely loving the canal already- feels like home! It is very peaceful and we can't wait to explore more! The staff has made our move in so easy- they answer all our texts very quickly and are just so helpful! From the moment we signed our lease to now they have made our move in stress free which is how it should always be! Thanks so much for the easy process of moving in - couldn't have been any better! We are so excited for what's to come! read more

I love the grounds and shared spaces, there is a large number of dogs which is amazing and mostly everybody loves dogs (very important if you are dog parent) the views are great, security so far great as well.... But the leasing office, managers, email response, phone lines even messages any type of communication for help with anything is terrible, leasing questions living questions anything plus no negotiation they don't care if you are good tenant if you lived here long or anything just getting their money and not answering questions smh... the leasing office guy called me sweetheart when I'm explaining a frustration like if I'm a little kid joking around, my service requests take forever and such overall terrible service from the team and the owners clearly don't care. My new lease included fees that were not explained nor did they at least informed me, have to revise the whole thing one more time to make sure there was nothing hidden; very shady. Ohh one more thing if you are calling in, leasing information is the only place they will answer and don't be carried away by the info if you ask anything else they won't be able to answer you nor transfer you to some one else, they may provide a different number that yields the same results read more

Grace is absolutely AMAZING! We had been searching for a spacious newer apartment for months. Grace answered all of our questions and had patience, she is also great at responding promptly to emails. This place checked all of our boxes, the application process was quick and stress-free. We love this beautiful brick style complex. It's well kept with good quality units and amenities. We're happy to finally call The Canal our Home. :-) read more

This apartment complex is VERY UNPROFESSIONAL. I went from being approved for my apartment to being denied because of lack of communication ON THEIR END. I have proof hat I emailed, called and texted several times on how to send the pending documents in needed for my application but no one responded back but yet I get an email about being denied. Very nice looking community but VERY UNPROFESSIONAL !!!!!! read more

Omg this apartment complex is IT! It's so trendy and new and the staff in the office is especially nice and helpful! Shoutout to Christina in the office make sure you ask for her help SHES amazing!!! We love this complex everyone should move in read more