I've lived at this property for several years and until recently had no major issues. Unfortunately, over the past few months, my experience has changed significantly. I reported a ceiling leak and was told the roof had been repaired, but I was not provided any documentation or photos confirming the repair. When I asked for confirmation due to concerns about potential water damage, interior repairs were delayed and ultimately not completed. Despite providing written permission multiple times for maintenance to enter and fix the issue, the repair remains unresolved. This has been stressful, especially as I travel for work and am concerned about further damage to my apartment and belongings. Additionally, I lost access to EV charging notifications while other residents with electric vehicles continue to receive them, making it difficult to use an amenity that had previously been available to me. I am simply asking for timely repairs, clear communication, and equal access to amenities. I hope management can improve how maintenance issues and resident concerns are handled going forward read more

The Cayman Las Colinas - Apartments Near Me - Las Colinas, Texas

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Quite literally the trashiest place you could choose to live in Las Colinas. I have lived here for two years and within the last 6-8 months, this place has gone completely downhill. I constantly find stuff outside of my door. This morning, someones trash has been sitting at my door step for at least 3 hours. A couple weeks ago it was a pile of dog urine around the corner. Before that it was dog poop outside my door. ITS LITERALLY ALWAYS SOMETHING. This post it just about the cleanliness, or lack there of. I won't even go into the rude staff, the random parties, the amenities being closed all the time, the gates never working, the terrible parking situation, or the constate issue with package thief. Just do yourself a favor and go rent somewhere else. Unless you like living in trash and being ignored by the apartment management. read more

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I have lived here almost 9 months and honestly, I have not enjoyed my stay here at all. The past six-and-a-half months has been absolutely horrible and very challenging for me, as the neighbor right above me is constantly making noises all throughout the day and different times during the night. It sounds like someone is always wrestling above me, which is obviously the large size dog she has. A lot of things can also be heard hitting the floor, including the dog running back and forth through the apartment. It starts as early as 7am sometimes and go on as late 2am after midnight. This type of disturbance is in violation of community guidelines as well as the city's noise ordinance code of conduct. I've made multiple complaints about the noise and obviously nothing has been done because it has continuously gotten worse. I'm pretty sure there are policies and procedures in place for things like this. I spoke with the property manager probably about 3-4 months ago and the very first thing she says in regards to my complaints was that "I have a wife and a young child in and out of my apartment that isn't on my lease and I am in violation of the lease agreement" and honestly I couldn't hold my peace after hearing that because who comes and goes or visits me where I pay $1,600 per month for rent isn't anybody's goddamn business and furthermore, how in the hell does she know anything about me or what takes place in my apartment? So instead of addressing the real problem, she confronts me about what she assumes is going on in my apartment which was very unprofessional. My wife handles a lot of personal business for me due to my work schedule so that relationship involving her comings and going's was established with Stephanie and others in management before they changed for the umpteen time. I never asked management to move or relocate her from above me and don't want to transfer to a different apartment because I like the little view of the lake I have and this is the exact apartment I chose during my tour. I simply asked that, policies and procedures be enforced if she can't be considerate and according to the courtesy officer, there should be multiple documented infractions as evidence based on the number of times I've called to complain. I have also asked my neighbor directly via text message to respect the quiet hours or at least be considerate to the fact that she has someone below her and there has been blatant disregard. She hasn't made any efforts to cooperate, which is why I'm writing this review. It is absolutely ridiculous that I've had to call the police multiple times (which they've only responded once) about the noise disturbance. The fact that I had to take time away from enjoying the comforts of my own home to type up this review after making multiple complaints already is extremely dissatisfying. SHE DOES NOT RESPECT QUIET HOURS!!! I've been advised not to beat on my ceiling whenever the noise is out of hand because it can be considered as harassment, but my neighbor can disregard "community guidelines and quiet hours" and disturb me all times of the day and night with loud abrupt noises and that's not considered as harassment. She has played the victim during this entire ordeal and won over the hearts of management with whatever sob story she's told them because she reigns freely with the noises whenever she pleases as if there's no consequences for her actions and because of that I am no longer comfortable being a tenant or expressing my concerns to management. And to add insult to injury, my job has even been put in jeopardy because of the noise disturbance she creates that my company headset picks up and my job requires me to be in a quiet WFH environment. I have been threatened with working in the office during COVID-19 because of this disturbance if it can't be brought to a minimum. AND THAT HAS BEEN EXPRESSED TO MANAGEMENT, BUT GUESS WHAT? NOTHING HAS BEEN DONE!!! It's an absolute shame that someone pays thousands of dollars each month and can't enjoy their home because of an unruly neighbor and inconsiderate management. I'm being tortured every single day in my home with the noise disturbance. Now at this point, I am done being considerate. I will be looking into filing a nuisance/noise complaint with my local code enforcement and the Texas Department of State Health Services. Now all of that was just the tip of the iceberg. Every other complaint I've seen involving the dog feces including the way the property smells due to dog feces everywhere that's being failed to be picked up by fellow tenants is very accurate -- along with the lack of parking spaces, garage gate issues and the fact that we're paying for amenities we can barely use. That says the property cares nothing for their tenants. I WILL NOT BE RENEWING MY LEASE!!! read more

Very great community and good staff, responsive and professional. I've been here for a year and still renewing my lease read more

The Cayman Las Colinas - Apartments Near Me - Las Colinas, Texas

DOWNHILL BATTLE....... Be very wary of this apartment complex. Management does not seem to care at all about resident complaints. Residents in this building are very selfish and inconsiderate of every other resident that lives around them. Residence will often park a car and a motorcycle in the garage, and when they leave in their car they put the motorcycle in the space to block other cars guaranteeing them a free reserve spot when they return. Management has been alerted to the situation maybe 10 times, and has refused to do anything about it. Multiple vehicles abandoned in the parking garage that have not been moved in months, also nothing done by management. Unless you live on the top floor, be prepared for an extreme amount of noise... It seems most residents are unaware that people live beneath them. And when a noise complaint is brought up about a legitimate issue, management refuses to do anything. But they will give me a noise violation with notes "like wear shoes around the house, wear slippers, be more mindful of heavy feet on the floor. Remember you have neighbors below you." I LIVE ON THE FIRST FLOOR!!!!!!! Then it is a struggle to get them to remove a nonsensical noise violation from my apartment, and when I asked for more information regarding so that I could genuinely correct my issue, every single person in the office said they did not take the complaint. So who the fuck took the complaint... There is very frequently urine or feces in the hallways from irresponsible pet owners who refuse to take their dogs outside, forcing them to urinate or defecate in the hallways. The pool is often incredibly loud! Luckily with coronavirus it has not been too bad the last few months, but last year.... I am on an outside unit and I could still hear the noise from the pool area. Cell signal in the building is a minimum, and don't bother getting AT&T giga speed... The building does not support it and you will only get 300 MB per second max! Even though the building advertisers they are giga speed compatible. They are not. The main thing to take away from this review is that I have been a very respectful resident for last two years, and I have been giving the middle finger by management on every single complaint that I have ever brought up. That might be 5 to 10 complaints about noise and parking in the last two years. Every one of which has been shot down and nothing been done. UPDATE!!!!!!!!! I have written multiple reviews On Google and yelp. I even filled out multiple surveys sent out by management to my email address. Both surveys were filled out pretty negatively due to the terrible circumstances surrounding management and their unwillingness to intervene or hold their own policies to residence. I received an email saying to call the office that they would like to speak to me about the reviews that I had posted, keep in mind one of them was over eight months old at this time. I called and spoke to Dale in the office, he told me that there was no actual manager for this property right now, but that he would have his supervisor contact me. Was never contacted. Call back multiple times to get someone to speak with me about the issues I was having, and was told each time that someone would be calling me within the hour and that they were incredibly sorry for the situation. However they could not be true sorry, because nobody has ever called me. Don't waste your time here, you will strongly regret your decision to move into the Cayman Las Colinas. read more

Unresponsive. Lack of everything. Called them so many darn times. Leaves multiple voicemails and no response either. Emails them things and they still be like "I never got it;" made me go through my sent inbox to prove that I sent it long ago. Waste of time. It took them like 4 times to give me an operating garage remote because they want to be cheap and kept on giving me used ones until I flipped out one time for being stuck outside at 1 AM after getting off work late and waited an hour in the cold for someone to drive in. Furthermore, they never fixed the calling thing to open the gates because their system was always down. Again, waste of time. The only good thing about living here was being close to the highway and there's laundry in the unit. The walls aren't great-- I can hear my neighbors doing the boom boom at 3 AM and everything else in between. Parking after 9 PM means park on the 5th floor unless you get lucky. Plenty of paid reserve spots though! Also several abandon cars taking up the spots too. I wasn't here for long but I hated every ounce of it. Make sure you take pictures and video record everything before moving out because they'll bill you for move out repairs that you never damaged. Highway robbery. Don't even bother. read more

The amenities were the reason for choosing this apartment. However, The wine room was not open for at least 6 mos.. The golf simulator broke down all the time. The workout room does not have a good wifi connection. Management, at first, removed a couple of doggie stations then complained when no one cleaned up. Later, they put one of them back up. There is only one place to take your trash on each floor and depending on where you are on that floor it's pretty far. For the rent charged, they should have valet trash. Move out charges were not accurate. Lastly, during office hours, residents were not allowed to park in the spaces out front. Those spaces were for vendors and employees. You were warned that if you parked there you would be towed. So the people who pay a high price to live there were less important than the people who worked there. Crazy fact. There is no where close or within walking distance for groceries. Online billing had issues every 3 mos or so. It was close to the DART station and LasColinas is a beautiful City. read more

Great service everyone at the office are great Stephanie is amazing professional and helpful make our move easier this place is beautiful and clean great amenities quiet and peaceful fun events read more

STAY AWAY **** from this apartment or may be the group. I stayed here for a year and when i moved out these guys are asking me for carpet replacement around $250 and cleaning around $250. Also $70 to coverup up holes ( curtain and photo hanger). This is a annoying experience when we pay premium rent and on top you have to pay premium move out closer cost. It seems that they rented me a museum and i should return it in exact same condition like mint. read more

Worst apartment I've ever applied to. And I've applied to over 10. They sent me over my lease to sing then called me and told me the person actually decided not to move out so there is no longer a unit available. Took them 4 months to get me my refund. read more

I'm just looking to see what's out there and came across the pics. There was a couple pics someone posted about the neighbors trash. Then dog poop by their door. What got me was the pic of the dog poop was taken inside the apt the person was complaining about the neighbors trash. It was their own trash and probably their own dogs poop. Smh. Still good looking places. read more

I've lived here for a year now and just renewed my lease. I like the area, I love my apartment and have always been appreciative of the leasing and maintenance staff. However, today I got to my boiling point. The day I moved in September 2019, the first request I put in on my move in list was to get grass in my yard as there was barely any and it was more mud than anything else. Here we are 13 months later and I have a mud pool. NOTHING gets done, it's a game of musical chairs in the leasing office and the good people they have tend to leave. I pay a premium for an apartment with a yard so my dog can play, but I am unable to use it because there is nothing worse than paw prints all over your floor and furniture. I am great resident, pay my rent on time, bring issues to their attention when I notice things around the property that should be taken care of and never have I made a fuss about things since I know what apartment living is like. That changed today. I have never felt more dismissed by the staff in the leasing office, all new, about a complaint I've had for over a year. When I said I didn't want to escalate the matter and asked for the regional office's contact I was told that they would forward my concerns. As a tenant I know my rights, and this sort of treatment and blatant disregard to my concerns is appalling. How can it take over a year to get grass?!? And before you say I should've looked at it before I moved in, well I did and it did not look half as bad as it did when I moved in 3 months later. Do yourself a favor and save those extra bucks you'd get for a "yard" and get one without one...somewhere else. read more

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I love this apartment, the staffs are amazing and always helpful and have a smile on their faces. The location is great and the running trail just across the apartment! My only pet peeves are dog owners leaving their dog poops behind (like, who does that?), people leaving trash at stairways and just by the entrance to the car park, and trash in their balconies. Oh, and my neighbor smokes in the balcony and in the hallway. Apart from that, all is good, except can you fix the TV in the breathe room, doesn't seem to have any channels. read more

This is a beautiful property. The staff is great, but just as someone else mentioned in a previous review about neighbors leaving dog poop and piss in the hallways, stairwells and garage is quite true and disgusting! These people have no respect for others and obviously are quite lazy expecting for others to clean up after them. It's not the maintenance or custodial staffs' job to clean up after nasty people. In addition, the people who used the fitness center rarely wiped down the equipment especially after they've sweated! Again, disgusting! So thankful that Lake Carolyn was across the street! Unfortunately, you can't control who rents in the same building. So glad to be out of there. Germs, germs, germs.... Renter beware. read more

Came in late on a Saturday afternoon to look for an apartment for our daughter - the Cortland across the street wouldn't give us the time of day but the agent here managed multiple inquiries, was interested and very patient. She stayed late to help us and never showed any sign of being ruffled or bothered. She showed us two apartments, explained our options and apologized for having to break away to help residents and other folks looking for apartments. She was very professional and upbeat -note to management - hang on to Katelyn - she did great read more

Do not move here. The front office staff is rude and unprofessional. Stephanie is condescending and only helps out people she likes. Management/front office takes forever to reply, if they reply at all. Maintenance has gone downhill over the years. I like the location and floor plans, but is it worth it? Probably not. read more

Rachel, Daniel, Kaitlyn and the team have really helped us make our place feel like home. We moved into the town home a couple of months ago and since we were the first to move into the place, we asked for a few maintenance improvements and the team has addressed our concerns promptly and professionally. Since the change in management, the whole place runs SOO much better. Everyone is friendly and goes out of way to help if there's anything you need. What more can you ask for? These guys are really great and make the apartment community truly feel like home. Other perks: tons of monthly activities for residents, a great pool, clean community! read more

I like living in Alexan. Pros: Clean apartments Good staff and maintanence. Amenities are excellent. Pool, gym, golf room, meeting rooms are really good Cons: Noise level from apartment above is loud and sometimes unbearable. It's in all the units it seems. The dog park is too small. read more

My experience with this apartment was shock and horrible more than pleasant. I have never lived in an apartment asking for "CARPET TRAFFIC RENOVATION FEE" at the end of 7 months stayed-in. Especially, they never mention these rules at the beginning of the rental agreement, and I am single, no pets or animals and never sleep inside the bedroom where there is carpeting. To make this clear; this is the apartment wanted to dig every penny out of your pocket, they wanted to be the one win-win. The rule of the carpet is, if you ruining the carpet you have to replace a new carpet for them, if the carpet is not clean, you have to shampoo it for them, and if you keep the carpet nice and clean, you still have to pay "carpet traffic renovation fee" for them. So what did they do to up-keep the carpet? Nothing! They collect your rent every month and as a tenant, you, have to responsible for everything. This is the most ridiculous rule that I ever experienced! Let me ask all of you out there, did you ever pay carpet traffic renovation fee to the hotel, because you step on their carpet while you stay in the hotel? Also once you are in, try not to break the lease, otherwise, you will end up paying huge penalty for them as well. I like the location, surrounding environment and very accessible to anywhere, but there are tons of apartment around that specific area you can pick. I would never ever recommend this particular apartment for anyone. read more

Great location and awesome amenities! My girlfriend and I lived at Alexan for 17 months before purchasing a home. Everyone in the office is super friendly and very personable. The amenities and grounds are always clean and the pool is just AWESOME! Will recommend friends and family if they are in the market for an apartment home in Las Colinas. read more

The facility is great. The apartments are beautiful and has awesome amenities. However, it does get a little noisy, I can hear my neighbors through the walls as if we were roommates in the same apartment. Also, there is not much of a business center, there is only one printer that is not wireless so sometimes it takes hours of waiting for another person to print something out. read more

I LOVE living here! Feels like home! It is literally like being in vacation everyday because of the resort feel. Everyone here is so kind. The apartments are new and so stylish. Best place to live!! read more

You won't find a better place to live in Irving. Staff is incredibly professional and helpful. Luxury apartments, luxury amenities, great views of Lake Carolyn and managed by the best in the business. read more

I haven't been happier in an apartment community than I am at the Alexan Las Colinas. Everyone is so friendly, willing to help, and glad to be here as well. read more

Highly recommend living at The Alexan! My townhome style apt is spacious, modern and beautiful. The staff is attentive and professional and the amenities are outstanding. Extremely big dog friendly! read more

A review well deserved after living here for one year. Alexan is by far the worst apartment community I have lived in- mind you I have moved a lot and lived in Chicago where there's section 8 housing in most buildings. My husband and I moved to Alexan on September 2016 with my mother in law and terminally ill father in law. We were really excited initially because via email/phone they sounded like they were great and the place would be accommodating for my father in law.. Boy were we wrong. Upon going to fill out the application, they tried to hustle us for application fees for my in laws even though my husband and I were the sole responsible parties for the lease & bills. After that was all settled we asked for a reserved spot for my father in law's car at least since there was not nearly enough handicapped spots on our floor or the floor above- the building refused and demanded we pay the rate or else we were out of luck. After requesting the spot and pointing out that they had way too many cars parked in the lot (they never monitored guest passes etc so everyone in the world came and parked in this lot) they painted one more spot for the handicap six months in our lease. As you see with the pictures attached, handicap or not cars would park in that spot without a pass and there were no fines/penalties so if we were home past 7:30pm there would be zero spots available in handicap or a normal spot so keep that in mind when making plans while living here. The second big issue we ran into was the water piped making A LOT of noise throughout the apartment. We called maintenance to come take a look because we were scared the pipes would burst on us and ruin our belongings. They came took a look and said they fixed it and it was good to go. Big fat lie, the pipes continued to make noises so we called to the main office and told them they had to fix it because we cannot live here with this. They offered for us to move into a different place which did not have the same floor plan which was a nice gesture but nowhere near a good solution to our issue. They finally agreed to have real plumbers come take a look at our place which required us to move out my father in law who was undergoing chemo at this current time into a hotel so they can fix the issue. We packed for four days which is what we were told how long it would take and they were done in a day. We moved back in and a few days later the noise started again... We decided there was no point in complaining and just to get the heck out of here once our lease was up ASAP. Third was the most disgusting issue. Trash in the hallways, dog pee and poop all over the floors. In the pictures attached you see the parking lot with trash on several occasions and peep/poop all over the floor. We complained several times because my father in law would take walks in the hallway and almost step on the feces left behind by people's pets. They sent a few emails but no one was fined so the disgustingness continued. We also complained about our neighbor with dog poop all over his patio but nothing was done. If you want to live in a building where it's more dirty then low income housing- this is your place! Fourth the tenants that reside here. A lot of the people we met were really nice but then there was a good amount of "young adults" that treated this building as a party place. There was loud disruptive pool parties all weekend every weekend in the summer. People are always speeding through the garage almost running into you/your car. People get evicted left and right and cops come for complaints which shows that the building does not really do a great job of doing thorough background checks before letting people move in. If the above details don't save you from signing a lease here, I'm not sure what can. These were only a few occurrences during our time residing here so if you can only imagine. I'm sure the 5 star reviews on here might confuse you but just an insider tip- they give out starbucks giftcards for the good reviews... GOOD LUCK IF YOU MOVE HERE! read more

I absolutely love these apartments. The facilities are so nice and well kept. I always see the staff cleaning in the mornings which makes me feel better. I never saw anyone cleaning in the mornings at my last apartment. The only complaint I have is I do not like the reserved parking. So many spots have not been paid for on my floor so they just sit empty and wasted. read more

Lived there the were the Alexan . Only moved because I because a smoker and this was a non-smoking complex. I had a neighbor complain while I was on the sidewalk. But I had to put up with here noisy kid! read more

Great complex and amazing staff! Beautiful outdoor spaces with lots of room for pets. Parking is amazing with plenty of driving and parking space. read more

I wish there was a bit more storage. And if you don't pay for a parking spot I'll see ya on the 4th floor. Otherwise I like it a lot!

I've lived at a lot of apartment communities but Alexan Las Colinas is by far my FAVORITE! The property is beautiful and it looks like a resort...u should see their amazing pool surrounded by palm trees!!! Alexan Las Colinas has the best amenities in town including a wine lounge, 24 hr fitness center, tanning room, resort style pool, club house w/ coffee bar & pool table, 3 conference rooms, and outdoor courtyard with games, a dog park & groom, bike storage, virtual golf room, and sooo much more!! If u are moving to Las Colinas this property is a MUST!!!! The office staff & maintenance team are amazing as well! You will not regret moving to Alexan Las Colinas!!!! read more

This complex is very well maintained (doesn't hurt that they are brand new). The grounds are beautiful and the amenities provide countless opportunities for hosting gatherings. The design makes you want to be outside of your apartment and use the common areas to do work and hang out with family and friends. The staff is very nice and helpful attending to any needs or concerns we may have. They are interested in building a strong, healthy community within the complex as more residents move in. So far I have been enjoying living at The Alexan. read more

Rachel has been great from the very start! We relocated from out of state and had a tight timeline to work with- she was available to answer questions via phone and email and made the whole move-in process so much easier than we had anticipated. read more

Awesome apts with a beautiful pool area and great gym... Really friendly staff and very good maintainence ....Great coffee bar and lounging area .. Only no valet trash ... read more