This was our first experience with John Miles Chevrolet in the service department. I can say without question that they went above and beyond my expectations!!! If it wasn't for Sonja Brown I don't think our Truck would have gotten a remanufactured engine. Sonja went way above expected when we were not getting anywhere with our extended warranty company. She stayed on the phone with them and went over all our service records we sent her, proving we take extreme care of our vehicle. Then when there was no word again from the warranty company she got her superiors and the owner involved. Then within days the warranty company finally came out and inspected the vehicle again and a firm action was in place. After 3 months and 3 days we finally received our baby back and it purrs like a kitten!! Thank You Sonja and John Miles for an exceptional customer experience!!! We will be back!!! read more

I had a car here that had a shift transmission cable replaced on a 2008 Saturn aura back home in Michigan at Feldman chevrolet, i drove to Georgia after that because of an event . At Feldman chev Michigan i had some problems with my shift transmission because every time i would put it in park the locks wouldn't lift up . Feldman offered for my car to be worked on here in Georgia because I drove to far at that point and I said okay. I worked with them to find a place and we found John miles and Feldman actually paid to have it fixed again at thee location John miles conyers . John miles did fix it. However I brought it in after a week & it started to go bad again because Saturn aura parts are tricky and they don't really sell them anymore because the part that they are using is plastic . I brought it in and the manger at the time said there's nothing she could do and was mean about it to as if I didn't have any money and as if it was my fault . I went through a whole process giving General Motors Product Assistance Claims what they want from pictures to videos to vin information and my car finally got picked up to be taken to be looked at because my brakes were not good because I didn't have the money because of the purchase I just made on that shift transmission cable and because of what was going on with the trans mission shift . So General Motors Product Assistance Claims approved for my car to be picked up & dropped me off with my car while I waited in the waiting room . They inspected it again at this other location and did say it was the shift thing but after that I was driven home by their towing guy with my car still not fixed because he had to send the information back to General Motors Product Assistance Claims . A few weeks come by and they said that they are not willing to fix the shift cable transmission due to a white cable zip tie that was around the nob to keep the shift in place while I'm trying to drive, They would rather me risk my life rather than me be safe and maybe they should fixed it as soon as I brought it in again front he work they did ... while they took all that time processing and trying to get my car in I had to take time out for my safety but I've given General Motors Product Assistance Claims pictures even without the zip tie and this photo I'm showing you guys is before they brung my car in when I was having problems with the shift , I provided photos of the shift way before the white zip tie and now as a person suffering with ptsd I suffered chronic homeless and lost my car I was living in as well as the job and everything I had . I couldn't even go back to Michigan because I was trapped here . I do plan on suing when I get enough money cause I have all the proof but this just proves that businesses take advantage of customers especially if you're homeless . read more

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I would strongly caution anyone considering this dealership for service. My experience started on April 24, 2026, when I brought my 2016 Chevy Cruze in after my independent mechanic recommended I bring my Chevy to a Chevrolet place. He gave me the paperwork of a cold start/rough idle code that appeared when my check engine light came on to take to Chevrolet. I went in and explained to my first service advisor, Melanie, that I have a cold start/rough idle . She stated the technicians will still have to perform a diagnostic I stated that was fine. Melanie called back couple days later stating the problem was not what my mechanic initially stated but they needed to replace 4 spark plugs and cylinder 3 ignition coil per technician. I paid $813.83, and the check engine light was off when I picked up my car. Just exactly 2 weeks later, on May 8, the check engine light came back. I called the dealership and explained that the light was coming on and off. Since Melanie was on vacation, I spoke with Sonja, who told me that because the light wasn't staying on, they probably wouldn't be able to retrieve a code. I was advised by Sonja, Melanie, Chris, and another service advisor to continue driving the vehicle until the check engine light came on and stayed on. From the day I picked the car up after the first repair, it never drove the same. It felt sluggish, had a rough startup, and the engine would shake whenever the check engine light appeared. I brought the vehicle back, and on May 13, I was told it was ready for pickup again because the light had turned off. When I asked whether any codes had been found while they had the vehicle, I was told the technician brought it back after the light had already gone off again. Once again, I was instructed to keep driving it until the light stayed on. In June, I returned three more times leaving work early to get there in time before service department closed. First two visits ended with the same response--the light was off by the time they checked it. On the third visit in June, I was told the technician had left no notes, but "the good news is your engine light is off." That was hardly reassuring when the vehicle clearly continued having the same symptoms. Then on July 7, while driving to work, everything escalated. My dashboard displayed "Engine Overheated - Idle Engine," the check engine light began flashing, and then stayed on solid. I immediately called the dealership and spoke with Sonja, who told me to tow the vehicle because "it could be anything--it's a machine." What is frustrating is that this happened after I had repeatedly followed their advice to continue driving the vehicle until the light stayed on. After the vehicle was towed to the dealership, I was told the coolant was completely empty, but they were again getting a cold start/rough idle code, the exact same code my independent mechanic found back in April before I ever brought the car to Chevrolet. At that point, I questioned what had actually been diagnosed and repaired during my first visit. To make matters worse, I reached out to Tony, the service manager, and Chuck, the owner, to express my concerns about the repeated miscommunication, the advice I was given, and the overall handling of my vehicle. Instead of taking accountability or addressing my concerns, I was offered what they called the "deal of a lifetime"--to trade in my paid-off Chevy Cruze and purchase another vehicle. That response was incredibly disappointing. I wasn't looking to buy another car. I wanted my existing vehicle properly diagnosed and repaired the last 5x I had brought it to them. The final straw was being told I might need an entirely new engine due to the miles and it being a 2016 despite being unable to explain why all of my coolant had disappeared or identifying any external coolant leak but now it can be a 'possible internal coolant leak causing cold start rough idle'. I spoke to Tony ultimately asked them to simply refill the coolant so I could take my vehicle elsewhere for an independent evaluation because I no longer had confidence in their diagnosis or recommendations. This entire experience has been marked by poor communication, inconsistent diagnoses, repeated trips to the dealership, and advice that I believe contributed to a worsening situation. After months of inconvenience, unnecessary expense, and a complete lack of accountability, I have lost all confidence in this service department and the gotta be trained on the job technicians along w/the owner Chuck. Also, I had to pay another diagnostic fee to pick up my car since I was not interested in there trade in 'deal of lifetime' or replacing my engine after the car has been repeatedly going back to them since April 24th with the engine light on. I will not be returning, and I cannot recommend purchasing or servicing a Chevrolet, GMC, or Buick from this dealership based on my experience. read more

Bought a used vehicle from them, they did not do the emissions test on it before we left, so we had to get that done before the tag office would release the tag, they waited three weeks to tell us this. when I was driving the truck home I heard a little bit of a rattle coming from the suspension, found one of the rear shock bolts about to fall out and one of the front sway bar links was damaged, but yet they add $1295 to the price of the vehicle for a safety inspection. If either of those two would have broken at 70 mph on the highway, it could have caused a major accident. The act like it's no big deal. I will never go back to that dealership. read more

This is the worst experience I have ever had with a dealership. On 4/29/26, I paid a tow company $250 to have my vehicle towed to John Miles Chevrolet because it overheated and all of the coolant leaked out. I was called the next day by the service rep(Melody) and told it just needed a water pump. I paid $1400 to have the water pump replaced and picked the vehicle up on 4/30/26. On 5/7/26(6 Days Later), I was out running errands before heading out of town when it overheated again and all of the coolant leaked out. I called the dealership and they had a tow truck company pick it up. I called a ride to get home. On 5/8/26, the service manager called me and told me the engine is blown(Engine Head). I asked him why didn't they discover that the first time before having me spend $1400 on a water pump. He stated (IT IS COMMON FOR CAMERO) and there is no way to know other than replacing the water pump and seeing how it go. He quoted prices to replace the engine $6500-$10000. I was out of town celebrating my birthday, so I told him I need some time to sort things out then I will call back. I called back the morning of 5/11/26 and spoke with the service manager (Tony). I expressed my issue as to why wasn't I told the engine may be blown before being charged $1400 for a water pump and he stated they should have. I also expressed I feel as if I should be reimbursed for the water pump. The service rep (Melody) was off, so he stated he has to talk to her tomorrow. He requested I call him around 10am tomorrow and he will do what he can. I said OKAY but, in the meantime, I am going to send a tow truck to pick the vehicle up today. He requested I just call him when they're on the way. A few hours later, I paid a tow company $181 to pick the vehicle up. When the tow truck arrived, they would not release the vehicle because they said I owe for the tow truck sent when the vehicle broke back down. I explained to them that tow was their fault and I am not liable. They refused. I was talked down too so bad by the service Rep name Sonya I literally reminded her I am the customer and I did not appreciate how she was handling me. I asked for the service manager (Tony) and I was put on hold for 15 minutes before hanging up and calling back. I was told Tony is not available, so I requested to speak to the owner (Chuck). I briefly explained the situation, and he made them release the vehicle to the tow company. The next day (5/12/26) at 10:35am, I called the dealership to speak to Tony. He did answer, so I left a voicemail. He did not call me back, so I called again at 1:15pm only to be told he is not available. I did get a return call. I think Tony is avoiding me. I simply want them to do the right thing. read more

Terrible communication. I just got off the phone with the used car manager. I'm not sure who this guy is managing. Bought our daughter a car here 2 months ago and have yet to receive the tag. Well it expired today. When I call they inform me that I need to get the emissions done. Had I know this it would have been done when I bought the car and not to mention I left it with them almost a week after the purchase so this should have been done. Terrible communication and just lousy customer service. Don't waste your time with these clowns. read more

The finance team and the sales team are excellent. They go above and beyond to make sure that all your needs were met

Sam was a great salesman and he handled our purchase with great car. Thanks to Sam for an amazing job.

I have been using this company for years. I Had a oil change from this dealership 3 weeks ago and my car is leaking oil and is making a streaking noise under the hood. I showed staff my picture and the video of what I was hearing. I Dropped my car off on July 18 to get it check out. Staff didn't call me to follow up with the status of my automobile so I called the next day which was to today July 18. The result was that my car is not leaking oil and that I it maybe my water pump. I'm so confused how does water and oil mix. They are requesting to do a diagnostic test at my expense. I'm sure this is a oil leak it is very evident they just don't want to be held responsible for there mishandling of my vehicle. Do not recommend this place at all. read more

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First of all i had my car dropped off via tow truck on a Monday to get serviced for car kept stalling out. I called in to let them know what was going on that same morning at 10am. They took my info and told me as soon as it gets there it will be checked in. So said so done. I was told there would be a fee to check to see what was wrong. I checked in with them on Wednesday afternoon and they now think it is a electrical issue but was told i would be notified in the morning 1st thing after speaking with the mechanic. I explained to the svc advison that i am in a rental and i need to know how long it will take for getting this information. It is now Friday and i still dont know what is wrong and have not gotten a call. I dont understand why you have the equipment to tell you what your car needs and can't seem to figure it out. With the "AI" information age we have become today; why is it that i cannot get a response by now? I purchased this car from your facility and now this is the service that i have been given. This is not right. We all know sometimes the vehicles will give you problems but not knowing whats going on for 1 week will make you want to start looking for another vehicle since you will be renting never knowing when you can turn the rental back in. I just want my vehicle fixed. read more

Worse service department EVER! They had our vehicle 11 months and woke up today and said come get it we can't fix it. They stated months ago it was a recall issue and they were waiting on the part. Blamed it on the strike from months back. I believe they got mad after my BBB review and I think they intentionally stalled everything afterwards. I have them recorded talking about the review and how we shouldn't have did it. STAY AWAY!!! Chuck Watts GM OR MANAGER and Anthony SERVICE DEPARTMENT MANAGER are the two outside of SANDRA who left in January was handling everything. read more

The other day, I waited 3 hours for an oil change, and I had an appointment. The "New" management had dropped the ball on customer service.

Worst service department anywhere. Trust me, find any other GMC dealership. The GM doesn't even respond when you try to work with their inadequacies. Service manager Boles is unbelievably rude and unprofessional. Run! read more

Listen, If you need service to your vehicle I highly recommend seeing Ben. I was very pleased with him and the Service manager Connie. When I tell you they both went over and above. I will always as long as they are there take my car to them. Thank you Walter read more

Horrible. I had a 9:00 am appointment for an oil change. I've been here for 2 and 1/2 hours and they haven't even pulled my truck in to get started. My time is money. The purpose of making an appointment is because you want to have a general idea of how long your wait may be. This is the absolute worst experience. I will never return and I would recommend that you stay far away as well. Michelle Coates, JD read more

Wow I'm shocked by some of these reviews on here extremely shocked. My experience with this dealership was beyound expectations. I walked in with a Toyota Tacoma being under on it allot from my previous sports car. I walked out with a brand new chevy 1500. My 2019 Toyota Tacoma was a trd sport that I owed 39000 And isnt even worth as much as a chevy 1500 ld custom brand new of the lot and it had 12000 miles on it And I walked off the lot with 15 miles on a 2020Chevy 1500 Silverado ld custom for 37000 with gap included you do the math I got hooked up Look it up on kbb Basically what I'm saying is these guys are really just trying to do right by you here and trying to build a foundation here with us to have repeat customers which they will with me. Thank yall read more

John Miles Chevrolet Buick GMC - Brand new 2020 chevy 1500 LD bye bye Tacoma - Car Dealers Near Me - Conyers, Georgia

In my years of purchasing vehicles, I have never met a sales person like Jeff Brown. When you talk about dedication, honesty, and just being a good person, Jeff Brown covers all bases. In the event that a prospective customer should read this 5 star review, Ask for the number one sales person in the land . . . Jeff Brown will completely deliver a class act. Call him today to set up an appointment. read more

This Dealership is AWESOME!!!! Salesman Anthony Thomas provided above and beyond sales!!! Al Curry excellent service in finance Mike internet services got me in the door with his great communication!!!! I would and will recommend this team to all my friends and family!!!! Happy Holidays!!! Extremely Happy Customer read more

Worst service department ever I wish had read other reviews before having my car towed there it's been there for over a week and they haven't even looked at it ready to have it towed to another dealer if I could give a negative stars I would read more

This place is complete fuck over. I just got my vehicle out of there shop today to only make it 40 miles down the road to break down on me again. After paying them $3300 to fix the car an it sat there a month in the shop they didn't even offer to have a tow truck come get it from side of the road on there dollar. They wanted me to pay for it again. I wouldn't recommend brining a bicycle up there for them sorry mf to work on it read more

If could do a zero rating would much rather choose that. When we took delivery of a Terrain, the Sales rep (JC) said that if we wanted/needed another it would be taken care of within the 1st year. We have now tried for more than 3 months to get this taken care of. Finally got ahold of the salesman today and now he is going back one their word. This salesman and the dealership as whole is nothing but full of LIES in my opinion. DONT WASTE YOUR TIME OR MONEY !!! read more

Very happy with our purchase julian and greg gave us an excellent customer service and we got our truck for an amazing deal.

This is for the service department. I had used them before two years ago, and it went well enough. I made an appointment to come in for a check engine light diagnosis and repair on Monday morning. When I arrived early, I indicated that I would wait at the facility (I had also indicated this on my appointment request). I was told it might be a bit of a wait, but no indication that it wouldn't be done that day. After five hours in the waiting room and seeing everyone else come and go and get updates and estimates while no one had come for me, I asked them for an update. My service advisor had nothing for me, and couldn't even tell me if it would be done that day. I ended up going home around 2:00. I asked her to clarify that she had my number, which she wrote down on a random sticky note (clearly had not had it before this point). I called back numerous times over the day and the next day, and it was clear that the technician had not even seen the car. I kept being told the technician was "out" or "on a test drive" and that I would get a call right back. I never did. Eventually, I asked if we could get a general timeline of when it would be seen, but I was told "that's not how this works." Finally, I asked if I could just come get the car. All of a sudden, I got a call back that they were able to "put in the part" but could still not tell me when that would happen. I decided against this since I wasn't even sure if they had properly diagnosed the issue, since it went from not being seen to ready to put in a part in less than five minutes. Late Tuesday, I went back to get the car and took it to another facility, where they diagnosed and fixed the problem in four hours. John Miles completely wasted my time, my money as I had to take Lyft rides to and from my house in the city, and were incredibly rude. Additionally, almost zero employees were wearing masks at all or properly. read more

Not recommended since they lied to me about they will fix dents on 2018 ram 1500 crew cab They said to bring back as I did few times dent guy not there Be sure fix dents before buy it read more

Do not go to this stealership!! My wife wanted an oil change and I expressed that she should wait and go to an indy shop but she said she had a coupon so she went. While waiting on her car a male customer expressed how he had come there and was told he had 2 nails in his tire and it couldn't be repaired so with all of thier antics it would be roughly around $500 to fix--he said no and went down the street to tires plus found out only one nail and paid $15 and was on his way. Back to our issue--- one tpms sensor had just started going in and out so they said the could replaced for roughly $150. I told my wife I didn't think she should do it and we could go online and buy 4 OEM sensors and take it somewhere else but she deided to let them change the bad sensor. Low and behold she was told that another sensor had low voltage and would probably go out soon---I told her just get the bad one done and we will deal with that later. they replaced the bad sensor and when they were done none of the sensors would read and tire light was still on. They expressed that the other sensor that had low voltage was now the culprit and sent on her on her way with no tpms sensors reading now. She called me and I went crazy! How do you spend money for a repair and leave in worse shape than you came. After her calling with me on 3 way and me going off they said bring the car back and they would see if they could reprogram them. The tech stuck with his initial story about the other sensor being the culprit but after going to the service manager and having her take it back to the back--low and behold all sensors reading and tire light is off DO NOT GO TO THIS STEALERSHIP!!! read more

My husband and I were in the market for a new truck. We traveled to John Miles to purchase this vehicle today. The salesman said oh we've had a lot of people come in to inquire about this truck. We made an error in advertising. However, I was the 26th person to inquire about the truck to purchase. When you notice that it was a mistake why wasn't the ad removed. The salesperson at this point tried to get me to look at another vehicle. We informed the salesperson we were only interested in the Arcadia shown in the photo at the listed price. They were running this false ad to get people in to pressure them into getting something that they don't want during this pandemic with Covid-19. read more

Poor Servicing Center - Please avoid this location for all repairs to your vehicle. I made an appointment to have a tune up on my car. I should have been alarmed when I was told an "appointment" would require me to drop my car off for three days, an appointment!!! On day four, I still do not have my car back and now I being told at 5:00 pm they don't know when they are going to get to it because service technicians are calling in the sick. This is the worst customer service via appointment I have ever had in my life!!!! Stay away... read more

Ken Hames made my visit better , he understands your frustration . Have a 2020 Silverado million and one issues and he puts your shoes on to understand the situation and help get it resolved. He's in service department go to him only !!! read more

They are horrible work truck has been there since August 2021 and all Sandra the service manager does is lie if she would be upfront and not lie so much she wouldn't have so many bad reviews ... be aware these reviews are true read more

Dropped my car off a week ago for a small emissions problem and they still haven't even looked at it yet. It's ok to be busy but at least look at. Going to get my car back today! read more

It's not a good thing that I feel comforted in knowing I'm not alone in feeling like this is the WORST service department on the planet. Our work service truck has been held hostage there since the end of JUNE and it is now mid November. Their complete lack of communication makes it very difficult to know what's going on. Our truck was towed there to do a warranty transmission replacement and is over an hour from my office or I would have driven over there myself to see what is going on. I understand if you're short staffed but there is a professional way to deal with that. I have tried to escalate this to the general manager but now he doesn't return my calls either. In my job I have to call people every day and communicate, that's all I have ever asked and I get no answer. Sometimes I play a little game to call and see how long I get put on hold for before I hang up. Record has been 22 minutes so far before I finally hung up. In order to get my truck released to have it towed to my local dealership I was told I had to pay a diagnostic fee. That is ridiculous! Literally being held hostage there. read more

My car has been at the dealership for 66 days. I call, no one answers it goes to voice-mail. The service manager inbox is full cannot leave a message. I went to the dealership today and was told that the technician is looking at my vehicle today remember today is 66 days held hostage. I understand it's hard to find expert help. All I ask is for the dealership to communicate with me. I been told several different dates when my vehicle will be ready. So today I was told it will be ready on Monday 9/27/2021. read more

They have had my husband car in-line for service since August 11th today is the 27th they haven't even looked at the car . All new people wonder why service manager Sandra keep lying to him about the service just sad ! We was looking to get another car we just couldn't consider this dealership! We DO NOT RECOMMEND this dealer due to subpar service and lack of customer service ! read more

They had my truck 30 days and did nothing but LIE!!! My 2019 Sierra cutoff on way to work 1/18/22 had it towed to JMC was never told about 3-5 day dropoff rule. 1/22 I call to get updat told runs fine and they would check again 1/24. Picked up 1/24 told unable to duplicate. 1/26 died again at busy intersection morning traffic 32 degrees with my daughter. This time GMC sent it back to John Miles. I called and told serv rep what happened. No one told me that they now have a 7 day hold on my truck even since they just had it a day ago. Service manager stated because they never repaired it I had to start all over again. Every update/lie I was told was because I went there. No one calls or answers phone. I was told several different things could be wrong. Finally 2/18 I made my 6th visit and was told they had no new information. I told Sandra the service manager I was having my truck towed and she just said ok let me get your key. WTH? You have lied about your service tech test driving and engineers coming out to test drive to retrieve codes. Blah blah blah. All lies. When the tow truck got there my truck didn't even start. My truck hasn't been touched. They had my truck for 30 days for nothing. Just thankful I was able to borrow alternative transportation this entire time. I made an appointment with Jim Ellis Friday morning 2/18 for 1pm same day. Truck towed and dropped off at 12:30 by 5pm they already called with preliminary update with promis to call back Monday morning with more details. Today/Monday morning they've already called and pinpointed problem and it should be ready by end of the day. I will forever drive the 40+miles to Buford versus the 10 miles to Conyers for all of my service needs. I even filed a complaint with GMC roadside assistance so they know where they are referring customers. read more

For all of the people that are thinking about purchasing from this dealership or taken your car to get serviced here. The Sales department especially Robert Woods was great with selling me the 2024 Silverado 1500 Custom. The Finance Department was great as well. However the Service Department need some work. I am disclosing to all that I have been told that it takes 3-5 business days for these professionals to work on your vehicle. However, they have had my truck since the weekend of December 7, 2023. I was explained that the vehicle could not get worked on until December 18, 2023. I was fine with that but when I followed up after December 18th I was told no one was working on my vehicle yet. It was upsetting but then what was more upsetting is what I was told by one of the Service Advisors over the phone. It was explained to me that they have the trucks sitting in the lots for 45 days and there was a strike going over with GM. I am assuming this is a excuse for why the truck was not being worked on. Now, the dealership expect everyone to make their payments but then the dealership keeps your truck longer than expected just to find out no one worked on it. Then I had I had to file a complaint with their corporate office. Oh then someone is diagnosing my truck. I then find out from the corporate office that they submitted a email to this dealership but no one responded. So this dealership does not care about the customers and customers are not seen as assets according to the response from this company for my Google review I submitted. This dealership need to disclose prior to purchase any issues the vehicle will have and the length of time it takes to complete a service. The truck has an estimated of 4500 miles and already is having issues. Also, if you all need to start providing loaners, the average person in the U.S does not own two vehicles. So when you all take this long to repair a vehicle, your customers have to either catch a ride from a rideshare company, get a rental, or try to borrow a relatives vehicle. For your stike issue, I am pretty sure if you all market your business to transitioning service members, you will see the mechanics from there are looking for employment. From what I gathered, comapny's like yours get a tax credit called work opportunity tax credit. There are solutions to your dealerships excuses but that is not the customers jobs. Customers expect if they buy new, there are no issues. If you all are aware of issues of new products, it need to be disclosed before someone purchases from you. Times are changing and you all need to adjust for the future otherwise people need to shut your operation down. read more

Just don't go here. Absolutely terrible and no concept of customer service. My car had an issue so we called to see if we could get it in to be looked at. They told us to bring it in on 7am Monday morning. We brought it down, dropped it off and all seemed fine. All day Monday we hear no word on the car. I finally call around 3:30 and was told they hadn't looked at it yet. Around 5pm when I get off work I call again. I was told they have no info because the tech had to leave early that day. Going into Tuesday, they still have my car. Again no updates, no calls, no communication. I call about 1:30 to check, they tell me the tech is trying to duplicate the issue. I call again around 4:30. The tech went home early again that day and they have no information. So we go and pick up the car, and now of course we get attitude about not letting them keep the car and look at it when I can't even get a timeline of when they can look at it. On the receipt they gave us it even said the tech didn't get to it at all. They just wasted 2 days of my time and gave me attitude about it. Take your business elsewhere. read more

Very disappointed that courtesy driver refuses to wear a mask even when asked to do so by paying customers. Take your business somewhere that takes the health of their customers into consideration. read more

We purchased 2 cars at the same time from this dealership. The 1st one was a Chevy Traverse that we later found out was in an accident prior to us purchasing it and that information wasn't disclosed to us at the time of the sale. We found that out 2 years later when we went back to John Miles to trade it in and found out it was previously in an accident. That incident cut the trade in value by 20%. Trying to get your vehicle serviced is a nightmare! I took the same Chevy Traverse in to be serviced due to my check engine light being on a Friday morning with an appointment. I dropped my vehicle off. I did not hear from representative until Monday . They kept my vehicle the entire weekend without communicating with me. On Monday I went back to retrieve my vehicle to find out it had not been looked at and to learn that they were backed up on service repairs. I took my vehicle that morning and have never returned. I called the following day to speak to the GM of the dealership and his tone and attentiveness was not convincing that my issue was taken seriously or concerning. I will NEVER purchase an air freshener or let alone another vehicle from them. read more

I would like to say the staff @ John Miles have been excellent! I purchased my Cheverlet Equinox with another dealer and after 3 other repair shops I was finally allowed to get my engine replaced @ John Miles Kelly was awesome from start to finish! I later needed a oil change excellent service again! Lastly I needed a new key I could only get from a dealer spoke with Rep Mike who was awesome! There was also a young lady there to greet me and tell me where to go extremely pleasant! I had to let the manager know how well his staff was and he was very pleasant. We are living in rough times and I am so glad to see people who take pride in their work and can do it with a smile! I want to thank the staff again for their wonderful service! D. Shepherd read more

My father bought a car from John Miles on June 14, 2021. He financed about $25,000 via the dealership. It says seller-financed on the contract. He died on June 18, 2021. I called John Miles on June 19, a Saturday, to let them know he had passed. I spoke with Mr. Grider who was very kind and sympathetic to me, but said I would need to call back on Monday morning when the banks were open to discuss how to handle returning the vehicle. I called as instructed on Monday morning and then again on Monday afternoon with no response. On Tuesday afternoon, I submitted a callback request via the contact form on their website. I explained the situation via the contact form and asked for a call. I was hoping this would get to a manager who could assist me. I got a call back promptly from a woman (I don't remember her name) who said she was calling back about my interest in purchasing a car. I asked if she had actually read the message, and re-explained what was going on. To her credit she seemed embarrassed and was apologetic. Less than an hour later, I got a second call from Ashtin at John Miles, who was the sales rep that assisted my dad. I assumed he was calling about my dad's car, and I was so relieved. But he immediately said "now you didn't tell us what kind of car you're interested in!" So I explained again, that I was trying to get help with my dad's car. He said Mr. Grider was off and he'd make a note. A little while later, I got an email from Business Development Manager Mike Tart, responding to my "sales inquiry" and asking me to call him asap on his cell. So I did. I was not yelling or using any inappropriate language, but I admit I was upset by that point! So I called and asked him if anyone actually read the message I submitted, and he said "It looks like a sales inquiry." He also argued with me about whether one or two people had called me that day (he insisted it was only one - upset as I am, I remain able to count to two, y'all). I said I was upset nobody was following up with me, AND that apparently nobody bothers to read the actual content of the contact request from the website, so I keep getting sales solicitations when I'm just trying to do the right thing and get them their car back. To which Mr. Tart replied "That's not OUR vehicle! That's his vehicle!" I reminded Mr. Tart that my father is dead, and he said I needed to be talking to the bank. The contract says "seller financed" but okay. I said I wondered why nobody else had told me that in the previous 4 days. He was defensive and kept talking over me and interrupting me. He told me "I wanna talk to people who wanna buy cars, and if you don't wanna buy a car, that's fine!" Here's the thing. I don't have to do anything with this car. I can let it sit until the payments fall behind and they come to repo it. I have no responsibility for the payments, so whatever. But it's sitting outside an empty house (because you may recall that the occupant, my dad, is dead) where it is liable to get stolen or vandalized. I imagine it'll also lose value over however many months it takes them to come repo it. It would be cheaper and easier for THEM to just let me drop it off. I'm trying to do them a favor and do the right thing, so they don't lose out on the payments and the value of the vehicle. And instead I've been ignored and bullied. I am shocked that someone high up in sales doesn't have basic people skills, like even the ability to give someone a polite brush-off. Even a "I am so sorry, but you probably need to speak with the bank about this" would have been fine. But instead Mr. Tart talked over me, argued with me about how many people had called me that day (why? Google "gaslighting" for that one), cut me off, and made it very clear that he didn't give a flying F about the situation - which is fine! He doesn't need to care that my father passed away, but decent people manage to pretend. He just wants to talk to "people who wanna buy cars." read more