Excellent Service!! Experienced staff, pleasure to deal with. Will definitely come back.read more

Best Car Wash everyone is very nice! Owners are great. The workers work hard. I am very happy I…read morestopped here.

Came here randomly and it was quite busy for a 1pm Monday. One positive is that they have people…read morethere to wipe your windshields as you're coming out of the wash which is pretty cool. A basic wash only for $11 and there's also free self vacuuming. They also offer premium services where they do a full clean inside and outside of your car for a reasonable price. Would come here again if I'm in the area again!

Great car wash very thorough soap job. At the end an employee helped me dry my car and helped me…read moreback into my car, at my age this means a lot!

Great car wash and excellent staff, my car always comes out great. Fair prices as well.read more

Amazing service every time I come, there was a polite gentleman to come and greet us towards the…read moreentrance & amazing service to wipe us down in the end .

Really mediocre, especially for the price! No hand dry..even at the highest price point which was…read moreabout what I pay per month for unlimited washes at home. The exit to the car wash is also straight down hill onto a busy road . A recipe for disaster in the wintertime!!

Sgt. Clean is really Sgt. Dirty. Ever since they took over the car washes in Westlake, the quality…read moreof the washes has marched away double-time. Went this weekend to get my car washed, spent $27 for their highest wash level. When I got out to vacuum my car, I noticed the windshield still had bird poop as well as the front of the car had bird poop. When I went the staff to mention this, they said "that must've just happened". In the 100 feet from the end of the car wash exit to the vacuums, it must've just happened. It used to be the old place took and sprayed and scrubbed the front to make sure the hardest hit area from bugs and stuff. Nope, not anymore. I don't recommend their car washes.

Member for manny years. Always very happy with my car wash. Excellent value. Hope they will be in…read morebusiness for long time. Albert

I went to Brecksville Car wash today and it was ok. The thing I didn't like was that the dryers…read moredid NOT dry my car. The time is set at 60 sec which I thought would have been enough time but I don't know if it was the angle of the blowers or the force but it was a poor attempt. Summer time no big deal I guess but in the winter that water freezes and makes the wash not look as pristine.

My windshield still had bird poop on it when it was finished! I brought this to the attention of…read moreone of workers; he gave me a towel and told me to finish cleaning it myself. I thought I was paying THEM to clean my car? This would never have happened at Waterway.

Terrible staff, faulty and broken wash equipment in the tunnel, racist management…read more A few of the younger employees there smoke weed while at work all day long, two of them are selling weed out the carwash I believe their names are, Derrick Terrell, and Christian Ray. Both are constantly serving up drugs to customers while working. If you are a cute girl you can definitely get your car washed for free, as those same young men are constantly giving away free carwashes to pretty young women. Daily. The site manager Ken Deavers is completely checked out. As he is aware of all of this. He does nothing for his staff, other than enable their unproffesional behaviors. And ignore the illegal activities going on. Cars are continually getting damaged, whilst going through the wash, it is an almost daily if not for sure a weekly occurrence. Most of which is caused by staff not caring when loading cars into the tunnel, and loading cars incorrectly. And known faulty wash equipment. Like I said, most of their quipment is broken and doesn't run correctly. Causing many unnecessary claims from incident reports that corparate ends up not paying the customer for said damages. Usually for some made up reason as to why the cliam is denied. The area regional manager (Dan Yannick) of this site is also known to have stolen Valor. He states he is an army veteran, from the gulf War, but in actuality he was Dishonorably Discharged while still completing basic training, for hitting his commanding officer. He never actually served. The one decent employee they had working there has either recently moved on to something better or they got rid of him for some reason. Which makes no sense as he was the main person working there that made it worthwhile in stopping by. Jim Roush, and Express Wash Concepts, which is the parent company, and the rest of the ownership of this carwash chain obviously do not really care about branding, staffing, or community. They are seemingly running what is going to be another failed OH corporate chain. Just like Winking Lizard, or Melt. Being a souless enterprise, thats very impersonal, with a major lack of community outreach, paired with terrible customer experiences and vehicles constantly being damaged is why you should choose another brand to wash with. Seargent Clean and Whistle Clean have both updated their facilities and equipment as well as pricing in the last year, to remain competitive in this market, both those brands have surpassed Clean Express Wash in regards to overall customer service experience and they have comparable if nor better pricing for both memberships and single washes. There is a reason why Clean cannot retain its good employees for longer than a year. And why so many members cancel their memberships after 1 month of inconsistent and crappy service. Don't waste time or money, choose to go to another carwash brand. Save yourself the headache, and extreme probability that you will end up with damage to your vehicle.

Today was my first time at this car wash. I had a monthly wash program at another car wash in…read moreNorth Olmsted; as I had worked on that side of town for many years. My office is now in Independence, and this is also close to where I live. Kudos to Cornel and his professionalism and he also had the manager Brian come and speak to me and he gave me an OUTSTANDING deal! I did try another car wash last week on the other side of the plaza, but did NOT get the service I had anticipated and the attendant was BEGGING me to give her a high customer service rating for just a single car wash. Plus that place was waaay to busy - I don't have time to wait forever in a long line. I like Wheely because I was greeted with a smile and ALL my endless questions were answered. This is what sealed the deal - OUTSTANDING CUSTOMER SERVICE! I am thrilled with the customer service and the result of the car wash - I am extremely picky and let me tell you - if I LOVE THIS PLACE - SO WILL YOU! Thanks, Brian and Cornel - you guys are WHEELY AWESOME!

totally horrible my truck got stuck inside half way through. reset the rollers to finish getting…read morein through the rest of the way. after pulling around building to finish drying my truck i find my whole tailgate is all scratched up. employee acknowledged he knew exactly what happened. said its happened before. now the manager refuses to accept blame and says the car wash didnt do the damage. what a piece of shit. brand new truck $58,000. now have $3000 damage. they refuse to pay or put in a claim.

Awesome car wash with spectacular customer service! Monthly…read moreplans are good value and discounted for healthcare & first responders. Jumped ship at the sub par place near me and went with the best in town!

We bought a monthly subscription to "Willo Wash" in Willoughby on Rt. 91 & Rt. 20. It's a really…read morenice facility, with new, well maintained equipment, and very helpful staff, that does a good job of cleaning our car. The monthly subscription allows us to have our vehicle washed as many times as we want, as often as we want. And it's only $19.95/mon. I like the place. I like the people. I like the results. You will too.