Project #2 - Siding for my home by Certified…read more
There aren't enough words in the dictionary for me to describe the exceptional customer service and craftsmanship I received from Certified. From a customer service and business perspective, Steve Mitchell and his team are otherworldly. Certified just completed the second project for my house - replacing the siding and it literally is a complete makeover of my home and absolutely beautiful! The level of engagement I received from Colin, as the project manager, and Carlos as the onsite manager during the install - better than any I've received from any contractor in 40 years. Certified clearly epitomizes exceptional customer service, exceptional engagement and customer interface and exceptional craftsmanship! Thanks so much Steve, Colin and Carlos! Project #2 - Siding for my home!
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If you're searching for a reliable company to replace your roof, I highly recommend Certified, a Service-Disabled Veteran owned business. From my very first phone call with the owner, Steve Mitchell, I was thoroughly impressed by his professionalism and genuine approach. His guiding principle is "do the right thing always," and he truly listened to my concerns, promptly arranging an appointment to move forward.
At our meeting, Steve EPITOMIZED EXCEPTIONAL CUSTOMER SERVICE - he listened intently, thoughtfully answered every question, and addressed all my worries. He explained the entire roof replacement process in clear, easy-to-understand terms. When it came to areas where the wood was damaged under the shingles, Certified sent me detailed photos of the damage, then replaced and numbered the plywood so I could see exactly what was done. I received before-and-after photos, and I have to say, if a roof can be beautiful, mine is absolutely stunning and comes with a 50-year warranty!
The payment process was straightforward and fair: one-third at contract signing, another third for supplies, and the final third upon completion. Unlike other companies that cut corners or leave customers hanging, Certified delivered on every promise. I'm someone who values honesty, and I can confidently say that if you need your roof replaced, CHOOSE CERTIFIED!
Colin, one of Steve's representatives, provided outstanding customer service, and the roofing crew led by DeSantis was equally exceptional.
Thank you, Steve, for my beautiful new roof--I'm excited for you to take care of my siding and gutters next. Certified is truly giving my home a complete transformation!