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    The Carpet Shoppe

    2.6 (5 reviews)
    Closed 10:00 am - 5:00 pm

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    1 year ago

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    6 years ago

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    8 years ago

    The owners are horrible and rude. Do not waste your time...go elsewhere and save the hassle.

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    8 years ago

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    13 years ago

    Went here looking for carpet, the owner is a complete ass. He didn't get my business, don't give him yours.

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    Next Level Home Improvement - Premium paint that will last forever

    Next Level Home Improvement

    (4 reviews)

    Installing ceiling fans and painting rooms was completed and all was very well done !…read more They worked until the jobs were done and made sure everything looked great. Thank you !!

    I called for a handyman to remove an old deck at a house i had just bought. I called Next Level…read moreRemodel Bobby came out quoted the price and i accepted the job. it It went well Long story short I was trying to get two exterior doors and screen doors installed from Lowes but it was difficult to get a date. I asked Bobby if he installs doors--he said yes He gave me a price which was $1500 He wanted $750 up front which i gave him (big mistake) He never did give me a date or time he would start I called him-- set a date still thinking positive He arrived with two other workers They removed the doors Bobby took them and never came back the guy s were working and I assumed it was going well By the way they arrived at 12 noon Dereck appeared to be the head worker he was telling they were going to Hueston woods for bobbys daughters bday Anyway they were getting ready to leave around 2:30 - 3:30 I had forgotten to get door handles which Lowes isn't far But they were leaving they didnt clean up They took one of the screen doors to the garage That was very disturbing for me I was going to install door handles Anyway Dereck came back the next day He got to working around 9:30 I just assumed it was going well But at around 10:40 he said he had to meet his wife and then was going to Lowes for supplies he would be back in 20 min it turned into an hour and ahalf During that time i started looking at the work It was not good!!!! It became very clear that he was not a door installer Nothing lined up right And Bobby still has not come by to see how it was going Eventually i told Derek he could go Derek is a nice guy but i dont think he had much experience installing doors I had read earlier today that he Warranties his work and guarantees it and the customer satisfaction is the most important part of his company He might say that but he has shown NO customer service to me He charged me 1500 dollars for about 5 hours work and very poor work

    Floor Coverings International

    Floor Coverings International

    (7 reviews)

    UPDATE: boards were replaced & small credit applied but only after significant effort on our part…read more We cannot recommend Floor Coverings International if you want a company that corrects installation issues beyond using a floor marker to mask installer-caused scrapes. Be prepared to advocate & fight for what you were promised before settling for a poorly done project. After installation, we pointed out several concerns, including scratches & divots (expected in construction, & sales assured us they'd take care of any issues). Many were fixed with floor markers we were willing to look past; however, two areas had deep scratches from the installer carelessly dragging furniture & the bathroom sink. Having given their initial "easy" fix a shot, we requested those boards be replaced. We waited 1.5 weeks between each requested remedy & only got responses after proactively following up a week later. We were given a repair date to replace the boards. The day before (a Sunday), the office called to say the installer had a time conflict (typical for him; he never arrived on time once, often arriving after 12-1pm). She also shared that the day before returning, he claimed he wouldn't do the sink area without a plumber removing & reinstalling the sink--at our expense. We were over a month into this project with zero mention of plumber/spacing issues. During sales, our bathroom was evaluated & sales reassured us there'd be no issues & that they handle that in most installs. When we challenged the extra cost, we were simply told "it's in the contract." That might be acceptable if identified earlier, but he installed the floor fine the first time & made no mention until the day before returning--a month after we raised concerns about scratches in that spot. After another 1.5 weeks, a new installer was scheduled. He easily handled the bathroom repair without a plumber but didn't have enough boards for the second scratch--despite the office & sales team inspecting it & having photos showing the required boards the day after the initial install over a month prior. I was told it needed an inspection before ordering boards (despite previous visits & photos), but they couldn't send anyone for a 10-min inspection for weeks. They also never advised us this step was needed--continuing a trend of poor communication & zero proactive planning. During initial install, the installer was highly unreliable. Not once did he arrive near the promised time, each day brought an excuse, & he often arrived after 12-1pm, forcing him to stay past 7pm. He gave unreliable estimates for timelines. He was clearly exhausted & struggling by end of day, raising quality concerns that show in the areas we're still trying to fix. He was nice & did decent work when not exhausted. When paying $13k for "super scratch-resistant" floors, getting quality installation & responsive communication shouldn't be this difficult. Things happen, but the added stress & constant schedule rearranging (while working full-time jobs) has been unacceptable. Their priority is clearly the next new project, not finishing ones already started. If you get lucky with a perfect install the first time, they're great; as soon as something isn't right, be ready to strongly advocate for yourself & refuse to settle for the "easy" fixes they offer.

    This company just did major damage to our walls and did subpar work. A one week job stretched into…read more5 weeks. We had them place waterproof laminate throughout the main area of our main floor. Three bedrooms of carpeting. Vinyl in a bathroom and a mudroom. And waterproof laminate in the finished basement. The first crews didn't cover/ tape off appliances or areas as stated in their contract. The whole house from the 14 ft ceilings with 10 ft ledges to the ducts and 6 brand new appliances' vents were coated in flooring dust because they used multiple electric saws inside our house. They dinged and gauged every single wall in every room. Massive amounts of damage to newly professionally painted walls. Some gauges removed layers of paint. There were black hand prints all over the walls. Their lunch garbage thrown on the lawn. The flooring in the basement was installed incorrectly. They left off the protective plastic layer that goes underneath. We have a video camera that points right into the basement door. Otherwise we wouldn't have known until our floor failed - then would've been told that the warranty was voided because it was installed incorrectly. The carpeting crews then did a shabby job and left a big, raised seam down the middle of the master bedroom. Doors not reattached or dragging the carpet. The wrong transition strip was put on the top of the basement landing - the wrong color and a major trip hazard. The carpeting crew then also did further damage to our walls by cleaning and painting on our walls without our permission. The project manager, Nadia, was in charge of the first crews and carpeting crew. We emailed Nadia and the salesman, Jay, the pictures and videos of all the damage to our home and the crappy work that had been done on the flooring. That email was forwarded by Jay to the branch manager, Amanda. Amanda assured us that everything was going to be fixed, the crews were let go and that Nadia was removed as project manager. She promised that a professional crew would fix the flooring, agreed to pay our painter to fix our paint, she would send out a cleaning crew and get our ducts cleaned. She also said she was going to oversee our project. Amanda didn't oversee anything. She didn't come out to our home until 3 hours before the 2nd crew was finished with our floors. She was on our property a total of 19 minutes. All caught on video. Video of her being asked by the 2nd flooring crew about the open hole left in our finished basement floor. It's supposed to have a matching cover. Instead the first crew shoved another pipe into the drain, making it narrower and no one has ever brought the matching floor cover. We still have an open hole in the floor. Also video of her saying she was going to have the flooring removed from our back patio. It's still sitting there. She also didn't even look at the carpet seam in the middle of the room or the damaged walls. The 2nd flooring crew did a better job but now less than two weeks later and the floors are popping in multiple places. The unqualified cleaning crew sent out by Amanda and Iliane then did more damage to our walls. Well, her teenage kids did. She sat in the car nearly the entire time, on her phone. Also all caught on camera. The mom can be heard asking the progress of the kids as they worked 'cleaning' my home and she sat. They didn't clean much but did a lot of damage. The mom used an unapproved cleaner on my floors that can void the warranty and strip my floors. After nearly 5 weeks into a job that was to take 1 week, has damaged our home, delayed our move by a month, delayed putting our other home on the market, cost us a lot more money than the cost of the flooring and ton of stress - we decided it was in our best interest and for the sake of our home to part ways with this company. We just could not trust anyone from this company to be let back into our home to damage it further. They have all proven themselves to be completely incompetent and unable to handle a job of this size. It was agreed that a price reduction was warranted and we were told we would hear from them soon about whether our warranties were still valid. We were also told that the owner had been notified. After three days with no communication we emailed to enquire about the status of our warranty. What we got back from Amanda was a snarky email that reeked of Chapgpt. It also stated that we would not get our reduction in price if I left a negative review or said anything negative on social media. That didn't go over well. We paid the reduced price and you're reading this review. And the damage is condensed here for space, it's worse. The new owner? Never heard from him. I sung their praises in multiple reviews before and now I'll shout from the rooftops what they did to my home and the crappy work they did.

    All About Hardwood Floor Company

    All About Hardwood Floor Company

    (13 reviews)

    I had just completed remodeling our kitchen and the only task left was to refinish and patch the…read morehardwood floors. I had torn them up in a few places, but overall, they showed 30yrs of wear and tear. I had thoughts of doing this work myself as well, but my wife reminded me that summer was coming, and I needed to be done with the project. It would probably an understatement if I said that I am picky, which is why I like to do my own remodeling and wanted to refinish the floors myself. So, we contracted with Doug and All About Hardwood. To be honest, I was a little nervous... but also willing to let a little bit go so I could be done. The short story... the job is done, and we could not be more pleased. They began by replacing oak boards where necessary and laced the new ones in in such a way that the repair is completely undetectable. Then they removed all shoe trim, sanded the entire oak floor, applied the stain that we requested and finished with a couple of coats of sealant or what I would call clear coats. The refinishing crew as led by Sam. The crew was very easy to talk to, answered all questions, arrived on time and did an all-around awesome job. The final task by All about Hardwood was to add new shoe molding. Honestly, this made me the most nervous as a crappy job here would make the whole kitchen look bad. I resigned myself to hoping that the job would be "good enough", and that I would putty where I had to and/or replace pieces if they were "that bad". The trim guy, Mike (I think was his name) was awesome. His trim work was awesome (sorry, I know I have repeated that word a few times in this review). I have done trim work part-time for over thirty years, and I am a very tough judge when it comes to fit, miters, etc. To be honest, red flags went up when Mike told me that he never "copes" his miter cuts. This scared me. But the finished miters speak for themselves... no gaps!! I asked Mike how he got them so tight, and he commented that he just adds or subtracts and degree or two when he has to. Color me impressed!! The only downside to the whole job, is that Mike did not have putty with him that matches the shoe molding. He offered to come back, but I told him I would finish it myself. I bring this up only because his trim job was so good, i.e. the miters in the corners are so tight, that no putty is necessary. All that is left for me to do is putty his nail holes (whole job will take less than 15 minutes). As an aside.... I have read several negative reviews on here that do not appear to reflect the same company that I worked with on this project. Hmmm...??? Obviously, I cannot speak for anyone else or cannot speak about anyone else's project other than my own. I can only say that I am completely happy with the results at our house and would highly recommend this crew and company to anybody that will listen to me.

    Doug the owner is a nice guy. I had him do my previous home and things went well so I asked him…read moreback to do a new home we purchased. Unfortunately things didn't go nearly as well. We had existing wood floors but we wanted hardwood added to our dining room, hallway from garage, and a half bath. since we were adding these in we had the entire floor resurfaced and stained. Two big issues and neither addressed once they were done. I called Doug, emailed he and his office. sent images of the two issues. I even text him but I couldn't get them back out here. First issue was in the dining room where the hand sanding near the wall and the rest of the floor were not matched so when they stained it, I have about 12" out from the wall all the way down that doesn't match. I know this requires resending everything to do over again but they need to stick to their quality of work and the last message I got was there's no easy fix, what do I want to do about it? I stated I want it fixed and never got a response. The second issue is boards buckling in my living room. This was existing hardwood when the home was built. I took pictures and sent them to Doug amd all he said is that's from water damage. I cut holes in my ceiling below and there was no water. I had a plumber out do a scan and there's no water leaking. I had an HVAC person out to look for condensation and nothing found. I cut holes walls to look for water and none found. I had contractors out and the consensus is the time the exposed the hardwood sanding it down absorbed moisture and the stain on top trapped it in. Have still never heard from Doug. Spent nearly $20,000 with him and the guy got his cash and was done. If all goes well, the team was pretty good. but if it doesn't, plan to live with the result or pay someone else to fix it later.

    The Carpet Shoppe - carpeting - Updated September 2026

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