Unresponsive is how I would describe this company. I talked to them on 10/10/22 to come and give me an estimate on some rug repair/rug pulling after some indoor foundation work. No call back after talking to the lady who answered the phone. Called again two more times over 10 days and left messages. Still no call back. Finding a carpet repair company turned out to be hard, but most other companies were responsive and said they don't do that work--I respect them getting back to me and I will Not review them. I take exception to The Carpet Specialist who failed to respond to numerous inquiries. What does that say if you hire them and they need to come back? Will they "ghost you?" read more

I hired them to stretch our carpet and did a pretty good job and did come on scheduled time. However, they are dodging me when I requested an invoice. They said they would turn my invoice into the office then they would email me and it's been over a week. I called them a few days later and the lady never picked up and now the phone call goes straight to voicemail. The address listed for this business is an apartment which I believe is illegal to run a business from a residence. I'm assuming they are dodging tax by not providing me a receipt. I really need this receipt as we sold our home and need to provide to the new buyer. I have a couple of stars because they did a pretty good job. I will report them to the BBB for not providing an invoice as well as running a business from a residence. Also I thought they charged a bit high for the amount of work that they did. I would definitely get an estimate and shop around before using them in the future, especially if you need warranty or an invoice. read more

It is so rare to have such detail to the craft of cleaning carpets! The corners of my walls were protected as well as shoe protectors provided by and worn by James and team! All stains were removed. All organic! Safe! Thank you! read more

The Carpet Specialists - Carpet Installation Near Me - Houston, Texas

This was my first time using this company to clean my very filthy upstair carpets with my 6 yr old son and husband wasting drinks everywhere, my cat coughing up hair balls every chance she gets, and dirt traffic from coming in outside. I will say I was very impressed with Tony and Frank. They were on time, very courteous, and professional. They did an excellent job with the cleaning beyond my expectations, even getting a stain out that a previous carpet cleaner never could get out. That was the highlight of the day getting that stain out. I would definitely have them back to service my carpets again (and probably soon with all that goes on at my house)! Thanks Carpet Specialist! read more

Love them!! Excellent service and carpet was clean and fresh!! They worked hard and I tipped them because they worked hard! Excellent repair done too. Little pricey but worth the money! read more

I am SO IMPRESSED! I had a cleaning company leave a bleach stain in my master bedroom floor and I have been so annoyed looking at it for the past month. I called around to a couple companies to see how much it would cost to repair and what impressed me was from the first call to The Carpet Specialists was that they explained all the options to fix and also suggested I may have replacement carpet in my attic but told me I didn't have to check myself, that they would have their technician go up and check for me when they came to do the estimate. They did explain to me the range of pricing and they ended up being one of the best prices companies for carpet repair. I really chose them also because of their great reviews and I have to say, they did not disappoint. The gentlemen were courteous and wore shoe covers, they explained to me about the coloring difference from carpet stored in the attic and when they finished they cleaned up and explained to me exactly how to care for the carpet in the next couple days. Better than I expected it to come out, they did a great job. Thanks guys! read more

The Carpet Specialists - The bleach stained carpet BEFORE... - Carpet Installation Near Me - Houston, Texas

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I submitted pictures of ripped up carpet (dog) to them , got a quote, and set an appointment, all by email. Two presentable young men arrived on time with all they needed to complete the job. Jose took time to explain all he was going to do and, when he was done, explained his work and the care needed for the next few days. Not only did they honor the quote, they reduced it because they thought I had two areas to repair instead of one. I wish I could post befor/after pictures. Great job! read more

I have used this company twice, and could not be more pleased with their service! We had several patch jobs coming into a new home, the gentleman explained first that it may not be exact due to wear, etc. However all patches were beautiful and seamless! Could not tell that any carpet was replaced, and stained areas were gone! We also had carpet installed in a room, the gentleman pointed out that I didn't have enough carpet pad, but he came prepared & had extra in truck, so we didn't have to reschedule. Both times I also had a separate fix issue on door entry to tile flooring, and they repaired it beautifully without making me book a separate appointment. I am highly pleased with the professionalism, care & attention this company provides. I will recommend them & use them in the future. read more

I needed carpet to be patched in a bedroom quickly to prepare to sell a house and they did an awesome job! I was so impressed with how it looked, I asked them to do a second spot in another room. They were very courteous and punctual. I would absolutely recommend them! read more

Just had Jose with the Carpet Specialists out for the second time in less than a year. We are absolutely impressed. They are thorough and follow up in a timely manner. Jose did a great job, and was very clean and thorough. Will absolutely use them again if we need to. read more

Great customer service! Took their time and did an awesome job with my repair. I have two cats that love to pick at carpet...can't even tell where the damage had taken place after the carpet specialist left! Prices are fair. read more

We searched everywhere for someone to repair carpet damage by our dog and were lucky enough to find this great company. The repair man, Jose, was extremely friendly and helpful. He repaired our carpet quickly and it looks great! I would recommend his service to everyone! read more

We needed a carpet repair ASAP as we were preparing to move, and our dog decided to be a dog and begin digging by the front door (only when we were gone, of course). The Carpet Specialists sent Jose for our repair. He was a helpful, punctual professional with a great attitude. He finished the job promptly and with ease. I'd highly recommend this company for any and all carpet needs! read more

They came out to stretch my carpets and were very easy to work with. Customer service was first rate and the price was very reasonable. Would use them again. read more

Our cat decided doorways don't need carpet in our new home... luckily, we had remains carpet. Called The Carpet Specialists & they were great & warrantee their work! Professional, good communicators, considerate & did a great quality job on our carpet! read more

I dont have enough words to express my gratitude to the two employees who were in my house today, great service, on time they went above and beyond. Highly Recommend them!!! read more

Very professional, polite and reliable service - I was updated first thing in the morning that the guys would arrive a little later than scheduled. They arrived when I was told they would, they put shoe covers on before entering my house, assessed the carpet in need of repair and went to work. The area was on the edge of a step which isn't the easiest to fix without it being noticeable but the guys did a great job - it is seamless and blends right in with the rest - truly undetectable. read more

Very professional service. Gave frequent updates via phone on appointment scheduling. The specialist arrived on time and did a great job. The service was a carpet stretching in a hallway / bedroom and they completely resolved the issue. Accepted payment via credit card and received email receipt. Would recommend for carpet repair needs. read more

Incredible service! Jose was able to fix a tear in our berber carpet and now it looks like we never had a tear in the first place. Dependable and professional. We would recommend The Carpet Specialists any day to anyone. Thanks again! - The Osbornes read more

Prompt and courteous, professional. Did a great job of restretching several areas. Estimate was right on. Overall, very pleased with this company. read more

We have worked worked with The Carpet Specialist on 2 separate occasions. First to repair a previous damage from another carpet company and second to remove a stain. Jose was GREAT!!! He put on shoe covers before tracking more dirt onto our carpet, introduced himself, was professional, and took his time answering all our questions. We did not feel rushed nor confused about what to expect. Definitely recommend them! read more