This store is run by less than honest staff who will bait you with promos you aren't eligible for…read moreand then ghost your attempts to get the Courtesy Credits they promised you. Do yourself a favor and take the 30 minute drive to Burnham, PA to the Corporate store. Burnham will actually take care of you and won't scam you. I switched from Verizon to T-Mobile through this store in October 2023. I brought 4 lines over and was told three of the phones were eligible for the "Keep and Switch" promotion where T-Mobile pays up to $800 of your remaining phone balance from your old carrier. One of these three devices was not eligible for the promo - yes I should have read the fine print but I assumed the store salesman knew what the promo covered. So there was $800 I wasn't planning to spend. THEN the salesmen told me I could buy up to $800 worth of retail merchandise in the store because I would get $200 per line in rebate debit cards when I switched. So I bought $800 worth of stuff I really didn't need but was sold on the fact that it was "free" through the rebates. Only two of my lines were eligible for this promo so I am now on the hook for $400 worth of merchandise I did not need to buy and had no intention of buying when I went into the store. I only bought it because the salesman said it was covered and confirmed to me that it was when I questioned him multiple times throughout the purchase. I have attempted to contact store management for the past three months but the manager is conveniently never working when I call. She also never contacts me when I stop into the store and her staff take down my info and tell me she will call me tomorrow. The staff also rarely answers the phone at all so don't expect to ever get in touch with people here. T-Mobile should shut this retailer down because it is giving the whole carrier a terrible reputation. I know I am not the only person this has happened to. Avoid this store at all costs!!

From the owner: Visit the T-Mobile store in State College and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2901 E College Avenue can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Reducing my review by a start because of the unhelpful phone service. I called to get an estimate…read moreon a very specific repair request--I knew exactly what needed to be replaced. First the AI refused to let me talk to a human. When it realized it couldn't help me, the human refused to give me an accurate answer and pretended the repair would only be $99.99, which was obviously wrong. I called another provider and was quickly and politely given an accurate quote and advice from a qualified human.

I purchased an open box laptop computer for home delivery. When it arrived the power cord and…read moresupply were missing from the box. Instead of best buy sending the cord they have me returning the computer back to a best buy store. The closest store to Lewistown PA is State College about a 40 minute drive. This will not only take time but also gas money for the round trip. I hope I will not have a problem when I arrive at the store. I do have the name of the Best Buy employee and order information to take with me.