I don't know if anyone ever has a *great* experience at the cell phone store -- but I wanted to…read morecommend Mari for good service the other night. We came in with a phone with no service, waited a while for someone to see us. At least, they ask you what you're wearing so they can easily find you in the store when it's your turn. And we found an outlet so we could charge up while we waited. Mari did her best to fix our issue, trying everything possible. She wasn't successful (turned out, later, it was a busted antenna), but I was impressed that despite there being way too low a staff:customer ratio, she was able to juggle helping multiple people at once and treated us with patients and kindness. I would have been a lot more cranky in her situation!

Verizon is Verizon. Danny i believe his name is. Works at the north Atherton store in state…read morecollege. . Kid is sharp and kind and the kind of person you want to figure a problem out.

I regret dealing with them. Further checking showed I could have bought a 'new' phone for less $$…read morewith a new factory warranty. I overpaid--my mistake--won't happen again.

Let the buyer beware! If you are looking for an Apple iPhone repair know that Montour is NOT an…read moreauthorized Apple Repair Center NOR does it use genuine Apple parts. I had my IPhone 15 Pro screen replaced and in less than a week I had numerous problems with brightness, touch control and a battery that bleeds energy like a stuck pig. Montour's attitude when requesting a refund was "you didn't ask nor did we tell you" we are not using Apple parts. Great business model - very deceiving. Funny- the repair cost was about the same amount as Apple. I learned to ask more questions when its an Apple product needing repair. Be careful with this company.

I purchased a new iPhone via online for an online pick up. Arrived at the store, informed them who…read moreI was, picked up the phone and i was on my way. Smooth transaction, no small talk to try to sell me accessories that I didn't need. In and out like clockwork.

This store is extremely iirritating! You wait for over two hours to buy a new phone with a total of…read morefive customers in the store and 4 service reps. what are they doing...seriously? And every time I am here...their service goes down and they sit around waiting for service to complete the orders. What a joke! Stay away from this place!!!!

My experience with P2P Computer Solutions was extremely disappointing. I went in after badly…read moredamaging the screen on my iPhone 15 Pro Max. They offered me two third-party replacement options: a $199 screen or a supposedly more durable $279 screen. Since I planned to use my phone for at least another three years, I opted for the "durable" one. The repair itself took 2-3 hours, but even after being given a pickup time, I had to wait another 30 minutes when I returned everytime. Initially, the screen looked fine, but it went completely black the very next day. I brought it back, and they admitted it was a faulty piece and replaced it. Shockingly, the replacement also failed, and during the second repair, the new screen already had a visible defect (a black spot in the middle). They apologized and replaced it again. At this point, I had already gone through three faulty screens in less than a week. Not long after, a very minor drop caused the "durable" screen to crack -- even though my phone had a thick case and the screen protector was intact. My original Apple screen had lasted two years with heavy use, yet their third-party screen couldn't handle one small impact. When I returned for the fourth time, they asked me to pay another $100 on top of the $279 I had already spent (before tax). After insisting on speaking to the manager, they eventually agreed to let me keep the replacement without charging me again. Still, the entire process left me frustrated and distrustful. To make matters worse, another customer in line mentioned having a very similar experience. Frankly, I would never return. The only reason they seem to have good reviews is that they offer a free screen protector in exchange for a 5-star rating. My experience showed me their products are unreliable, their service inconsistent, and their "durable" screen anything but durable.

$500 Dollars to get a laptop that had battery issues get fixed. They also decided to charge me…read more$82.50 and 3 days just to diagnose the same thing a different place did for free under an hour. Not only that, but their diagnosis was incorrect. It turns out the battery socket just needed resoldering, and wasn't "threatening to take out the motherboard". They kept insisting I needed to get the hinges fixed when it wasn't the reason I was there, when I knew I could easily fix it myself and not shell out $300 for all new parts. To add insult to injury, they forgot my charger, and got it mixed up with someone else's charger. They told me to wait until Friday, then until Monday, Now they just told me to wait until Friday again. :/ Don't go here to get your tech fixed.