I had a terrible experience at Rayus in Woburn. When I checked in for my MRI, they wanted to charge…read more$255 but my insurance plan covered it 100%. I understand mistakes happen which is why I had my insurance company call Rayus the day before to let them know my MRI is fully covered and they provided a billing code. The Rayus employee said she'd update my ins coverage in their system. I followed up and also called Rayus a day ahead to confirm she knew my insurance covered MRIs 100%. But when I arrived at Rayus, they would not give me an MRI and insisted on charging $255. I called my insurance on the spot and put them on speaker. They informed Rayus my MRI was indeed covered 100%. They provided a billing code and timestamp from the call the day before. After I resolved the billing mixup, the Rayus employee said they never received a call from me or my insurance the day before. She lied. Then she said they were running 10 minutes behind and I had to reschedule. Since they caused the delay, I was stunned Rayus took no responsibility; forget an apology, they punished me by cancelling my appointment! I pleaded to keep my appointment because rescheduling meant a 2 week delay of a vital diagnostic test! I missed work for this MRI and the waiting room was empty but she didn't care at all. She callously and sarcastically said I could take my complaint up with her manager, Tami Cyr. That's what I'm doing.

I arrived at West Cummings Park today, and even though I had previously had images taken at the…read morecenter, I was unable to locate which specific building within W. Cummings Park, it was in. The traffic was fierce and the gigantic parking lot was full, with the buildings setback from the road. I called their office to merely receive directions to their building. EMMA picked up the phone. I asked her my question and she yelled, "DON'T GIVE ME AN ATTITUDE!" I thought I was hearing things and asked her what she said. She then said, "YOU WERE YELLING!" I was not, however, I was on my cell in a very busy area outside. I did not respond to her. Needless to say, I was shocked to hear the RUDENESS COMING FROM A "CLERK" TOWARD A PATIENT! I turned around and returned home immediately. Social media will be warned about the LACK OF CIVILITY WITHIN this HOSTILE ENVIRONMENT. STAY AWAY FROM C.D.I. There are numerous welcoming, caring and sensitive diagnostic centers elsewhere!

Shields MRI is very unprofessional that I can do without. At the last minute they attempted to…read morecharge me when my insurance usually pays for it all. I don't know what they charged if any and tells me to pay at time of visit. I wasn't given an explanation and told to contact insurance company. This company should know what is covered or not and do a better job in communication with people. Although I need my MRI I cancelled my appointment and very confused, upset, and disappointed in how they conduct business.

I had an MRI on 10/2/2025. It was given with proper care and I felt comfortable with the procedure…read more The technicians were very accommodating and very helpful during the procedure. I would recommend Shields for all necessary MRIs.

Dr. Schlossberger, the two anesthesiologists I dealt with and the three nurses that took care of me…read morewere all wonderful. For my first experience, they were all so kind and took excellent care of me. Very professional and reassuring through the whole process and afterward.

I go annually to this location. I am always treated with professionalism and dignity. I have never…read morehad to wait past my appointment time. They are always up to date with equipment which now includes 3D imaging. The exams are so much easier on my breasts and so much quicker than in previous years. I recommend this location whenever I have the opportunity. Parking is very convenient and its very easy to get to the office once inside the building. It's exceptional!

I have gone to Health Image for my mammograms for many years and never, before, felt compelled to…read morewrite a review. The techs have all been friendly and kind. Not this time, however. I went on Feb 22, 2022. The tech was all business, barking orders on where to put my feet, angle my body. And she really hurt me! I cried out and she ignored it. The left side went better but, I left really stressed out. I also had a bone density immediately afterwards and that technician was friendly, warm, and polite. Quite the contrast. I left there feeling that I never want another mammogram at Health Image again if it would be with the tech I got that day. I noticed an almost identical post from Liane B (6/25/21). Wonder if she got the same tech? That person needs some training.

Took my partner here and the staff was rude. They were running late and would not have asked us had…read morewe not asked. I would say the staff is not professional. In the end we were 5 hours late!! The Dr, Dr Snipper, over booked. Quality of care was horrid. Avoid this place. Go someplace else.

From the very moment when I walked in until I left, it was a wonderful experience. Having a…read morecolonoscopy is not fun, but everyone was SO NICE to me. Nurse SHAOLING gets 10 stars in my book for her compassion. Dr Cannon, Dr Kashyap, Fran and Pam the nurses and Brian in anesthesia were all amazing. I felt comfortable and cared for, and they explained everything to me in a compassionate way. I even screwed up and drank water the morning so I had to delay my procedure, but they still managed to fit me in without any attitude and with great understanding. Thank you to the entire team for today, I feel super grateful!!!

This is not like me to leave a review for a lab place, but I feel this is important. I hate getting…read moremy blood taken, I had been putting off my annual testing. Week of thanksgiving decided on a whim to go in and get it finally done. I was a walk-in. They were able to take me right away, it was clean, both people working were super polite and kind. I had some mix-ups with my docs office and had to wait awhile for them to fax orders over, and the quest people were so helpful. And they kept checking on me. I also get nervous having a blood draw and this was the easiest I've ever had.

I would not give any stars if I could. I never complain as I know everyone has a bad day but this…read morewas ridiculous. I had an appointment and there two people before me waiting. We waited over an hour for our scheduled appointment. No one ever showed up. I wished I had read the reviews before hand. I read them as I was waiting and this is a regular occurrence. Someone came in afterwards also and they called this person that was supposed to be there and she said that the woman had an emergency so of course they couldn't leave a note on the door which I fully understand but again this happens quite often. There were many complaints if you read the reviews. I will never come back or recommend this location.

I had never been for an MRI before and because of my little back problem I figured why not go get…read moreit checked out. Fear of the unknown is tough but this place made it dimish quite a bit. For an MRI if you have ever had one you are stuffed into a small tube like machine anywhere from 30 minutes to more than an hour. It can get hot and its loud and it gets clausterphobic. The staff here put me at ease, was very friendly, helpful and jut the nicest I had seen in any healthcare facility. It was awesome and Jeannie, the person admistering the MRI was superb! They let you pick a radio station or music, put a mask over your eyes and talk to you the whole time you are going through it. It was easy and they made it simple and I highly recommend them if you ever have to go through any type of imaging. They handle MRI and X-Rays and CT Scans. I even called to say thank you and tell them what a good job they did!!

Went for an x-ray one hour before closing and was turned away, not because of a full waiting room…read more(in fact completely empty), but because a nasty person didn't want to do her job. Can't give any stars for health care here. Avoid.

Would not recommend anyone to use Winchester hospital laboratory service at Reading Diagnostic…read moreCenter. Charged over 885% more for the same lab work than another lab did 3 months earlier. Even with no insurance, the first lab would have been half the cost as this lab with insurance. When I questioned the charges, figuring it had been processed wrong, they had no answer for me. Regardless if you insurance pays or you do, this price gouging is not fair. Plenty of high quality, caring lab services out there for a fair price, this is not one of them.

Misleading business practices. I was told I would only need to pay $60 total for a visit, Aetna…read morespecialist fee. Got a bill for $335, because Aetna put it all in my deductible. Obviously Aetna sucks, but I never should have been told it would be a total of $60 for my visit. I should have been told it was a $60 upfront fee, but there may be a further payment required. I called and was told I should have read the entire, long contract I was handed when I arrived for my visit. It said that I was responsible for any additional costs after my insurance provider processed the bill. I *had* read that, and *had* asked the question of "how much will I actually have to pay, worst case scenario" specifically because I had read that and was worried. I was assured $60 would be all I owe. So I signed it. Probably a moment of weakness on my part, shame on me for trusting this practice. I'm now legally on the hook for $330 for a session that only led to "you need an endoscopy", when I was assured by an employee of Digestive Health Associates that I would only owe my deductible of $60. On paper DHA can claim no misleading practices (unless I had thought to record my conversation with the receptionist). So can Aetna. But no party in this supposed "healthcare" industry cared at all about me, and for that, I recommend looking elsewhere for a more ethical & caring practice.

Dr Ardolino and his entire staff went out of their way to treat my sister who was dealing with…read morememory disease in a caring and patient way. Dr Ardolino ALWAYS responded to calls almost immediately. Great practice that anyone would be comfortable with.