I cannot imagine why anyone would give this business less than 5 stars. This business and the professionals that run it have been absolutely fantastic for the 16 YEARS we have been coming here. My twins were premature and had their first 2 eye exams in the hospital NICU with Dr. Epley. Luckily, my kids don't have long lasting effects of being so premature at 28 weeks that we are able to se Vy Mai on staff. She is amazing and I couldn't hope for a better place for my kids to come (now 16 years old) to get their vision issues corrected. Highly recommend. read more

Our visit to Dr. Lenart with our 8-year-old child was deeply upsetting. The doctor completely lacked patience and was shockingly rough during the exam, forcefully squeezing our child's head.To make matters worse, the expensive glasses we purchased here broke in less than three months of normal wear. The quality of their products matches the terrible, careless attitude of the staff. Parents, save your money and protect your peace of mind--find a different clinic completely. read more

Be wary of this place! Wow! I had the same experience as everyone else with regards to scam billing. Went in for a routine eye checkup and they billed BOTH my VSP (for the refraction check up) AND my primary insurance claiming a 'medical condition' (i.e. dry eye). DO NOT GO HERE! If you are looking for just a routine eye exam, go anywhere ELSE! read more

SCAM Billing - Do not go here. Read all the reviews on billing/insurance malpractice. They billed my primary insurance instead of my VSP plan. They also incorrectly billed the appointment as diagnostic instead of preventative. I had an annual checkup. This resulted in a ~$400 bill. I was suppose to pay $0 for annual check up. I would have paid $100 at Costco. I was surprised to see that the clinic was empty . Now I know why. read more

This was our second visit to the Children's and Family Eye Doctors, but our first with Dr Lenart who I was told would be a better fit for my child. She is an adult who has cognitive disabilities and a bit of anxiety when in a new medical situation. I do NOT recommend him to treat anyone who needs any form of accommodation. He was impatient with her and rude to me, her legal guardian, telling me to NOT TALK, which made no sense, since she is not able to converse like he was attempting with her. He also berated me for not being able to give him all of the proper medical descriptors for a strabismus eye surgery she'd had nearly 15 years ago (and all should've been in his records from when we transferred there). She had a hard time looking at the lights and he did not use any friendly or positive conversation to try to build rapport and gain cooperation. He was abrupt and suddenly laid the chair back and tried to pry her eye open to see what he needed. All while saying nothing to honor her level of anxiety in the situation. He was more like a bully than a physician. I would have walked out in the middle of all of this with her, but needed to prioritize keeping as much of a positive vibe as possible in order to avoid backtracking in her recently gained high cooperation level on various doctor visits. He also went off on a tangent about her possibly having a genetic tumor disorder based upon what he saw in her acne. Again, had he actually given me enough time to talk, or read her health history, he would've known she has had extensive medical care and testing that would disprove his theory. Instead, he called her primary care doctor later that afternoon and was also demanding and rude to her. As a result of his call to her, we had to have a telemedicine visit with the primary doctor that day, with several more messages with my daughter's care team, including her Neurologist. To verify this assumed genetic disorder has already been disproven. So, Dr. Lenart seems to think he is God and all else are idiots. He was a rude bully on a pow, the antithesis of what one wants in a doctor, especially for patients in the Special Needs Community. read more

Believe every 1 star review on here, and they are only getting 1 star because I can't leave 0. Discussed at length before my appointment what it would cost to do a routine eye exam with VSP vision insurance. Paid my co-pay at the visit (which was supposedly covered), and 6 months later I'm getting collections notices for over $200 from that visit-- a routine eye exam WITH NO DIAGNOSIS. read more

We've been patients at this facility for over ten years (and my husband for more than a decade before that), yet I've never felt so disregarded. I misplaced my glasses prescription and called to request a new one; they told me to come pick it up. A few days later, i come by the office and the front‐desk staff informed me--without apology and in a sarcastic tone--that doctor signature was missing and the doctor wasn't in. It's now been a week, and I still don't have my prescription. There's been zero patient care or customer service, which is deeply disappointing after so many years of loyalty. read more

Your location The Children and Family Eye Doctors, a division of Proliance Surgeons 17130 Avondale Way # 111 # 111, Redmond, WA 98052 Ophthalmology clinic Amanda Liang 81 points 8 minutes agoThe manager of the billing department is a nightmare. The doctors are good but the billing department is a nightmare! They use proliancesurgeons to handle the billing. I always pay my bills online and on time. Last November, their website was flaky and when I paid my bill it showed "error, try again". So I re-tried twice after that. But they all showed "error, try again". I decided to call during business hours to pay the bill. However, a few days later, I found there were three identical charges on my credit card for the day I tried to pay online under "proliancesurgeons'. So I disputed with Chase, and Chase gladly resolve two out of three of the charges. However, the story did not end. proliancesurgeons sent me another bill of $20 in December 2023 which was the charge called "bank charge back" fee. I did not even look at the bill before I paid it! It was the charge for disputing "identical charges on my credit card"! And I paid that without looking at the details! So I think this was just an error and they can refund me if I call them. I called them, but they refused to do it! The woman is the manager of billing and she repeatedly argued that I disputed with the bank so I should pay it. How ridiculous? They charged me three times because their website always said "error, try again"! And now they asked me to pay for disputing with my bank? The manager was very rude and even hang up my phone without explanation. My husband had to call them again and explain that they should NOT charge us for their own mistake on the website issue. They manager was VERY VERY RUDE. That is the main thing I remembered. She refused to resolve this and kept saying "You paid three times yourself". She did not realize that I paid three times because their website kept saying "error, try again". I called Chase asking for help. They said they should dispute but they do not want proliancesurgeons to charge me again. Chase said they've never heard of this kind of merchandise, asking customer to pay for their own billing mistakes. read more

I would have gave them a 0. They argued with me for 20minuites regarding my insurance then told me the last time I came in the made a mistake. The manager was very rude and condescending. This place is the worst do not come here. People are not kind in this office and give sub par service. Horrible! read more

worst experience ever, Dr lienart should never work with children.. he was so rude to us as parents and to our 2 years old son and left us in the exam room for almost 30 minutes without even saying why so we stepped out and asked one of the front desk who ignored me 2 times and finally she said he is with another patient so we left before we start our son exam. read more

Terrible, terrible experience - STAY AWAY! The quality of care has gone down tremendously in the last year or so (we had been coming here for many years). I have been trying to get a working prescription from here for my kid for the last 3 months or so, and still don't have one. First, each visit there is multiple prescriptions that they give to try out and confirm, which I itself is a hassle every year. They don't give clear instructions on how to confirm which pair of contacts work well and gives four boxes of contacts, which my teenager mixed up in an instant. Then, when confirmed, they say they can't give out the confirmed prescription in person, but will mail or fax! In this day and age... Not in person, not via email. The worst problem with this establishment is the attitude of the front desk as well as the Optometry department. When asked to confirm the birth date, I took a second (since I have 2 kids, I had to take a moment to give the right birth date), and the optometrist started laughing mockingly for not remembering the birthday outright. Then he stated that he won't confirm the prescription even though I told him the one that worked (although it is the physician who is supposed to do so). I questioned this, and every interaction went downhill from there. They became retaliatory after my questioning and said the prescription cannot be confirmed in 10 mins as they said before, and I'll have to wait till end of the day. Overall terrible experience, with no prescription for my kid 3 months since the eye appointment. Please stay away. This place and the optometrist used to be good a few years ago. Now they are condescending and will belittle you, in addition to not giving proper prescription in a timely manner. I shudder to think going back in case the confirmed prescription doesn't work, so changing eye doctors for both my kids immediately. read more

If I could leave 0 stars I would. I get a free eye exam every year, and I decided to go in and see an eye doctor through the children and family eye doctors because I had just moved and was new to the area. I saw Dr. Amber Cummings, who diagnosed me with "vitreous degeneration", which is actually complete normal for people who age. There was basically no treatment and she just recommended eye drops. And because of this they billed me almost $200 for the diagnosis. Talking to the supervisor I confirmed that I was billed for a diagnosis. Is that really how they treat their patients? I'll never be back or recommend this place. read more

We spent a grand total of 30 minutes here for an Ophthalmology exam on a complex medical needs kid (our typical time is almost two hours), and over half was waiting for the dilation to kick in. Dr. Lenart quickly dismissed my son's concerns of blurry vision as "attention focused." My child is hyper-social, and despite trying to be friendly, the ophthalmologist refused to respond to him, told him he wasn't allowed to move- hold a toy- anything. My son had the color glasses start to slip on his ear and the Ophthalmologist reprimanded him quickly and grabbed his arm, holding it down. I'm normally never one to complain about a bad experience, but when I got home and did some research there are pages, and pages of similar complaints of his behavior towards kids on other review sites. If you have a special needs kid or ANY kid with vision concerns, please consider basically anyone other than Dr. Lenart. read more

Dr Lanart should never be allowed to work with children. He is impatient, rude, manipulative and mean to pediatric patients. Please read all these reviews on Dr Lanart. They didn't lie. Stay your kids away from this place. read more

Well, all these bad reviews don't lie. Here is my story. I get a call from collection department telling me I owe somebody some money. I find out it is The Children's eye doctor clinic. I call up the clinic and asked them why wasn't I notified about this. They had no answer so I said no problem I'll just get an extra pair of eye glasses for my son. Within the year the frame starts falling apart. I called them to see if there was a warranty on the glasses and they said yes and that they offer a one year warranty, but I didn't qualified because my original order was placed earlier, but I didn't pick up the glasses until later. I said that fine and asked them can I just purchased a replacement frame, they said yes, but when I got there at the office the women said that he will also need to setup another doctors exam meaning I would have to come back later just to purchase another frame. I replied " no wonder why you guys have such bad reviews" and left. read more

Folks, that one star is only there because I did not have the option of 0. This place sucks! Literally in every sense. I have never been happy with their eye exams. Even the Costco Optical guy told me this prescription does not look right. I went again to get the prescription rechecked, they billed me for that too even though it was trying to show them what they did not do right. Then, in another appointment they never did any contact lens exam for me. The doc asked if I would like to try. She handed over the the pair of lens in my hands. She told me to try it on your own and let us know if you like it in two weeks. I never went back because I anyways don't prefer contact for my eye situation. And then out of nowhere, they send me a $60 bill for contact lens evaluation. After 10 calls, today the Office manager tells me that is your bill and you have to pay. Your insurance has already paid it's portion. I am like seriously-- they billed my insurance and now me for something that never happened. In short folks, what I'm trying to say is please keep away from this place. The front desk is incompetent, the Office manager sucks. They just fleece you for services they never even offered. read more

Horrible experience here. Eye doctor was so rough with my 3-month-old. And then I couldn't understand his conclusions about her. Maybe a good adult eye doctor but should stay away from kids at all costs. Please do not take children here! read more

please don't bring your kids here- This eye doctor is not patient or gentle enough for a little kids. My daughter is traumatized by his incompetence and poor social skills towards little ones. read more

I call in early December and explain the serious eye issue my son has and they tell me I need a referral. I spend a lot of time getting a referral and then I call back to make an appointment then they tell me next appointment is in June. Really HEARTLESS approach to patients. Referral is useless and I wasted 30 days trying to get a referral. They could have told me next appt is in JUNE. This place is a joke. Avoid. read more

Went to this place with VSP insurance for annual check. But they are keep sending me a bill. Have difficulty to reach a person in billing, everytime it goes to voice message. They refused to send eye exam bill to VSP. Instead they passed bill to health insurance. They said because I had a dry eye, which is considered as medical situation. Let me pay $300 bill for a eye exam. Without prescription or any treatment plan but make annual check as medical related appointment does not make sense to me at all. called manager always in voice message. I do not recommend this place at all. read more

Stay away from the optical department here. My son has been a long term customer, he got his first pair of prescription glasses here. This is the 4th year and when I received them, the glasses were made a line right across my son's pupil and he said he couldn't see clearly. I was asking the staff at the store, she said she did whatever the prescription said and asked me to go talk to my son's doctor. I was puzzled as the prescription never changed. She didn't bother to double check my son's prescription and kept saying the prescription said "right across pupil". I didn't have prescription with me at the time when I went to pick up the glasses. When I came back home and check, guess what? The prescription checked marked "Lower Segment to bisect pupil". So, it turned out the prescription was correct and they made the glasses wrong. read more

I drove for 30 min at this place and the front desk told me the doctor had a surgery at afternoon and cannot see my kid at morning. And they said they called me to reschedule the appointment a week ago at Nov 1and that's total lie. First I didn't receive any call or message for reschedule the appointment. Second, is this their responsibility to make sure the patient receive the right information? Third, I still received a voice message two days ago to tell me to confirm the appointment, if they need to reschedule me for another time, why they send me a confirmation??? I wasted an working day for this and totally disappointed about this place. read more

The Children’s Eye Doctors - Optometrists Near Me - Redmond, Washington

I went there for a routine eye check up. Then they sent a claim with a medical diagnosis without informing Me as a patient. The office manager named Sylvia was very rude when I asked and tried to dispute this claim. She was very disrespectful in addressing my concern and when I told her that I spoke with premera insurance regarding this claim.. she told me that premera customer service are just high school graduates with low level of understanding regarding this claim. Very disappointing and discriminating ! read more

I went to Dr. Mantel for an exam for glasses and contacts, explaining that I need to stay under my deductible. As a follow up, they scheduled a 5 minute contact fitting. The latter was a surprise $160, but still under my deductible. We ordered contacts, where I explained to the gentleman that I need to stay under my deductible. He said they would check what it was before they ordered. When I went to pick up my contacts, I asked the attendant how much it would be, and she said no charge. Imagine my surprise when I get a bill. The charge for the contacts and the charge for the fitting were in combination over my deductible. When we called to complain, they deflected by suggesting they are different departments, even though they are 10 feet apart, and both bill under Mantel. They then blamed my insurance for being "bad". I work for a Fortune 500. My wife had a similar experience, where they pressed her to buy new frames instead of fitting lenses to her current frames, contending that the risk was high that they would brake them. We paid on pickup. When we later got a second identical bill in the mail, we called to complain, and they said "that's weird", without apology or explanation. If you don't like surprises, avoid The Children's Eye Doctors. read more

II had a very bad experience in this office for billing. In 2020 I saw a doctor in that clinic and they accepted my insurance an no problem. In 2021 I made appointment to see the doctor and there was no problem until I receive a bill for $175 instead if $17 I called the billing department and asked why and the said because no longer accept my insurance and I said why the office didn't tell me so I can go somewhere else and not to make appointment. After I talked to office manager who was not polite and she didn't accept the fact it was their fault no to tell be they don't accept my insurance rather wait until I see the doctor then send me a bill for $175 I decided to t write a review and explained the situation and decline to pay that amount because it was not my fault. Then the office manager retaliated and mailed me a nasty letter and acused me of things that were not true. Now, I received a bill from a collection agency for $312.08 Now I will report this business to Better Business Bureau so people don't fall in this trap! read more

We had a really bad experience with the billing department. Instead of billing through VSP they billed via medical insurance even though it was just a regular routine eye check up. The person from the billing department was really rude. read more

We were there by referral from our pediatrician. This place was not kid friendly at all. The front office didn't even acknowledge that we were there. The doctor was very aggressive and didn't have that positive attitude toward my child and I. I wanted to leave but since we were there already, we would be charge anyways so we just hung in there. A couple weeks later we receive a bill saying we owe $360. My husband called and they said they have our VSP info on paper but did not add to to the system to bill out. Ridiculous ! I would not come back nor referral this place. read more

Silvia is able to keep her job. Violates Hippa. Is incompetent at her job. Her staff are intimated and obviously not well trained. Who knows how the Doctors are . I reccomend Seattle Childrens. They know how to treat parents , children real. read more

I would give it a negative rating if I could. I don't have complains about the doctors. The problem is with the staff in the front at the eye glass center, including the lady who claimed she's the manager for the office, they are TERRIBLE. I found this place through my insurance site and forgot to check the reviews before going there, after I had a terrible experience there, I found out many people encountered the similar bad services and shared on Google reviews. I would strongly suggest you avoid this place for your and your kids' safety and happiness. If you have no other choice, just go to see the doctors, do not buy eye glasses from them. read more

Nurse is very rude, and billing is terrible. If you don't care about your service or your money, feel free to go there. I brought my kid for an annual check, which is 100% covered by the insurance. The doctor asked if I had any concern, I said my kid's sometimes had eye blinking. Then the doctor immediately replied he had seasonal allergy. This sentence "apparently" is a diagnose, which costs around 150$ in the bill. The bill is attached. I called the billing and she said it is for the diagnosis H10013: ACUTE FOLLICULAR CONJUNCTIVITIS (Pink Eye). Then the nurse said this is for the "seasonal allergy". I asked the nurse if there is any way to avoid diagnostics during an annual check? She said you should go to other places. Well, I guess you already charged your patients more than they should pay so you don't care losing them. If you still want to go to this place, just remember every question the doctor answers, can costs you hundreds of dollars! If you still want to go to this place for some service which is 100% covered by your insurance, they can easily find issues and claim it is not covered and charge you! --- Updates: To owners of this place: please spend more time in investigation before reply. I only scheduled an annual check. I was not aware of any charges until I received the bill I called your nurse on 2019/3/27, I asked her if there is any way to avoid diagnostics in the future and she said in the phone "you should go to other places". In addition to spending time to reply reviews, please invest on training your employees and make sure they at least have proper respect for patients. and Yes, this is exactly what I post in google review, because I want to show reviewers my experience so they can use their own judgement. People work hard to make money, they should know how they can be easily charged just by asking a question. read more

The Children’s Eye Doctors - Optometrists Near Me - Redmond, Washington

We've been long time customers. The last late notice came from a day we had an appointment with our surgeon to discuss post operation procedures for our daughter. And I am positive we did not double book an appointment. I don't recall the appointment. To get around the hassle, we just paid the fee. But we are moving on as well. I mirror some of the sentiment about hassle with dealing with insurance and missing appointment fees. Other practices have enacted simple policies such as email reminders or automated phone reminders. read more

Dr. Lenart was incredibly rude right off the bat. I brought my toddler in for an eye exam, and while waiting for the doctor, the exam room became very hot. I stepped into the hallway with my toddler and Dr. Lenart came over. He didn't introduce himself, instead he told us that we weren't allowed in the hallway. I told him we had stepped out due to the heat, and he told us that he didn't write the rules, HIPPA did. I mentioned the heat again and he said then he would just have to go to jail then. I was stunned. He started reading notes from our file, mumbling to himself, then he looked up and said, "so you're not talking to me now?" Apparently he had asked me a question? I told him I was surprised by his comments and he told me that we were free to go somewhere else. I have no idea why he treated us like he did. read more

He spent five minutes with my child, dismissed us, and then lied on the paperwork saying my sweet son was uncooperative. Yet he didn't ask him anything. We went back to our pediatrician and asked them to stop referring patients to him entirely. We went on to another doctor who spent TWO HOURS with my child patiently playing games to get through every test (and he is an easy child) and got all the answers and actual CARE we needed unlike lying Lenart. read more

I would give this place zero stars if I could but Yelp doesn't have that option, so one star it is. I thought I had reasonable expectations for a child's eye doctor, and was happy when I saw the fish tank and tv playing kid's movies, but that was the best it got. Dr Lenart was incredibly rude both times we took our child there, dropping a couple insults on us here and there (once blaming us for our 3 year old coming into the room and sitting my wife's lap--would you sit in that exam chair immediately as a toddler?). He basically just turns on cartoons, clicks a random object in our child's face and holds up something to his eye from three feet away, then mumbles his dictation really fast I to his phone (for some reason including that our toddler was very particular about things), writing a prescription and stating she might need surgery. I'm not sure why this guy sees children. He is NOT kid friendly. We took our child to a different eye doctor and WOW, what a difference! The doctor actually likes kids and performs an actual exam! Don't take your kids to this place. They should not be seeing kids there. read more

Not kid friendly. Wouldn't recommend it. Period. The office manager, Sylvia, is unprofessional in her tone and lacks the ability to relate. I thought it might be helpful to mention a few reasons we wouldn't be returning on our exit, being a business owner myself, I find this type of feedback helpful. The doctor seemed very short on patience when my son couldn't follow what he was being asked to do, this is a "child and family" practice. The first words out of his mouth to my three year old were "don't touch that it could electrocute you and kill you. We don't touch stuff that doesn't belong to us." He simply has his hand on the machine next to the chair he was asked to sit in for the appointment. When I brought up the concerning comment to Sylvia she said I should have better control of my kids and that the office supplies are expensive. I was then told that some parents sit with their kids in the chair so they can control them. It's worth mentioning I also had my 18 month old there, so two kids and a father in a chair is what Sylvia, the office manager, suggests. An argumentative tone should not be your (Sylvia) immediate response when a patients father voices a concern. In response to the reply 02/23/19. In the child friendly area I was on my phone with my wife (as your business "does not accept emails, as they are not safe"). I was asked to have my wife fax the paperwork over, which she immediately did. Some 20 minutes later the receptionist "just got it". My wife and I were discussing the appointment, if you must know, as well as how our days had been. The technician (Mona) was awesome - you could tell she truly liked interacting with children. During Moana's exam, I clearly answered questions that were asked of me. As I was in there, my recollection of this is quite clear. I was also looking for answers to questions that I was unsure of such as previous prescriptions and dates (yes, on my phone), as those were also questions that were asked. My wife and I were also discussing the appointment duration as it had been about 45 minutes at this point and we hadn't seen the doctor. Your claims of the conversation that was had are obviously going to be different than mine, and that is to be expected. I stand by what I said and my recollection of what was said to me. The statement about who's fault it is - My concern was that if the room is unsafe and my child was indeed in danger of electrocution, as claimed by the doctor, while sitting calmly in the chair as instructed, then there's an issue with the design and I see that as potential liability to you. We'll agree to disagree. We won't be back. Others considering this business should read the reviews, including the hidden ones on yelp (scroll to the bottom to see 16 more 1 star reviews). Your "facts" are full of lies. Your true colors are showing to us all. - While I don't think it's necessary to post, I did pole the immediate community for recommendations on a new eye doctor. We found out many people had a similar experiences to us. read more

We took our 5 years old to Redmond Eye Doctor that did a full eye exam with dilation. They recommended a different prescription and we followed their advice and ordered new glasses with them. Our son did not like the glasses and after two weeks we took him to see an ophthalmologist somewhere else. She gave us the right prescription and showed us how our son reacted much better to different glasses (with the right prescription). We then called Redmond Eye Doctor to ask for (at least) lens replacement. They insisted on us brining our son again for another test or pay for new lens. I see the great reviews and I wonder what went so wrong in our case. I was surprised and disappointed that they were not willing to at least replace the lens (without doing another test - which is not that trivial to do with the drops and everything). read more

We originally started to go to this Dr's office per our pediatrician's referral, and it was ok until my girl became 5 yrs old. We had no problem when our kids were more like a baby or toddler who didn't have to communicate directly with the Dr. I don't know about his skill of being a doctor, but, he was definitely NOT KID's FRIENDLY for sure from my experience. He didn't introduce himself to kids, and just said "One of them need to come to sit on this exam chair." with absolutely no smile (I had both my two yrs old and 5 yrs old for their annual check up.) It seemed like my girls got very intimidated by Dr's behavior and tone of his voice, since they have experienced only very nice smily kids-friendly ones in their lives so far... She started to cry and refused to sit on the exam chair even with me. She said she wants to go home. I had a great compassion and appreciation to all medical workers especially who are working in this difficult Covid pandemic time, so, I apologized him and started to talk to my girls to convince them this is not scary. I told them there will be no shot, but, just like a guessing game. In no time, the Dr told me "no more talking or discussion. I have to see other patients. You can either reschedule or you have to bring your kid to the chair. They are your kids." He also told my 5 yrs old "No more talking. You either have to come to sit the chair or come back some other time. " My girl was totally intimidated probably because of the tone of his voice and kept crying and saying "this is scary." We ended up rescheduling the appointment. My girls had never been this difficult in any other Dr's appointment, even in any dentist's appointment. I felt bad for both the DR. and our girls, but, something wasn't right in my feeling. Later on, I talked to my hubby and he told me "You took them to KIDS eye doctor? If that office is supposed to be for kids, then, we definitely can find better Drs/staff who more expertise in that kind of kids situation. I'm sure it's not an uncommon kids' reaction to any Drs." After hearing his opinion, it totally made sense to me, and we decided to look for more kids friendly/specialized office/Dr. One good thing was one of the front desk ladies seemed very friendly to kids. The other one seemed pretty grumpy tho... read more

I was struggling with an infection in my eye since late on Friday. Sunday night I went to urgent care and they gave me medication and said see an eye doctor ASAP as I probably need a procedure. My eye doctor is closed Mondays so I went to this place, the "children's eye doctor/family eye doctor" at 8am Monday thinking they'd either turn me away or if I was lucky I could get an appt to be seen by a doctor. I was told to pay $45 copay, have a seat, and they'd squeeze me in but I may have a wait. Two hours into the wait I asked them when it might be. No idea, they said. They did not check. I asked if it could be hours more? They didn't know. I could have sat there the entire day. If I'd been told how long the wait could be I could've made an informed choice. I asked for my $45 back. The manager came out since no receptionist knew how to refund me. I explained I'd have loved to have been seen by a doctor. Her reply was they just had a cancelation a moment ago for 11:00. So did that mean they would have kept me sitting there indefinitely, over 3 hours, or the whole day if no one canceled? It was not explained to me that that's what we will "squeeze you in" meant. They could've offered to call me if someone canceled. read more

Bad experience with this office. DO NOT recommend going to this office! They are ridicously overpriced. They do not know how to work the insurance plans correctly and then try to charge the customer more. There are WAY too many other good eye doctors out there to have to deal with the hassle of a bill. I have gone to many other eye doctors and have never had this kind of problem. Please do yourself a favor and do not go to them ! read more

Be careful of Dr. Lenart! Not only did he barely examine our newborn daughter (~5 min), but he then recommended an irreversible surgery that requires years of rehab AND may cause an eye disability for the rest of her life. It was almost a blessing that he has such poor bedside manner that we rushed to get a 2nd opinion because his diagnosis was wrong! After seeing another specialist at Seattle Children's who thoroughly examined our daughter for 3 hrs (they said this was the minimum examination for the rare condition we were told she has), we found out that she has a mild abnormality that may require her to wear an eye patch at some point. Personally, I found his behavior not just irresponsible, but dangerous so felt it was my duty to post this review so others can make more informed decisions. read more