i have been a patient of Dr. Sandoval for a few years. He is always kind, thorough and personable…read more He explains everything and I trust him to help me keep my eyes healthy.

Dr. Sandoval is absolutely the best! His care for patients is outstanding! I had cataract surgery…read moreat early age and he is such a great human besides an amazing doctor. He talked through entire procedure making it so calming like is the easiest thing ever. Absolutely outstanding experience with this great gentleman. Elenor, the receptionist is such a caring person and knowledgeable beyond her job description. Overall best experience in a medical facility! I will do it allover again without hesitation.

Great customer service. Polite people and talked me through a few eye care adjustments I've been…read moreseeking for years.

My husband and I brought a brand-new eyeglass frame purchased in Japan from Kaneko Optical JR…read moreHakata City to Klahanie Eye Care Center on December 22, 2025 for prescription lens installation -- the same morning we returned from Japan. We went in immediately because our annual vision insurance benefit was expiring on December 31, and we needed to complete the service as soon as possible before the benefit period ended. The frame had been purchased just three days earlier (Dec 19, 2025) and was brand new. At drop-off, we clearly told the staff member assisting us that: * the frame was purchased overseas just days earlier * it was difficult to replace * it contained a plastic insert and required extra care during heating We specifically asked that this be noted for the lab. We were told this would not be an issue, and based on that assurance, we proceeded. Despite this, their outside lab permanently heat-damaged one side of the frame during mounting. The damage is uneven -- one side installed properly while the other is visibly warped -- which indicates localized overheating (a preventable workmanship error, not a material defect). After the damage occurred, the business: * refused monetary compensation * offered only store credit under an "insurance" fee (this limitation was never disclosed before service) * attempted to shift responsibility to a third-party lab * minimized the damage by saying the frame was "still wearable" * later claimed the frame was "old/used/out of warranty," which is factually false We have since obtained reissued receipts, warranty proof, airline confirmation, and timestamped photos showing the frame was brand new and undamaged at drop-off. We also never spoke with the doctor who later responded to this claim -- he was not the person who assisted us that day -- so we don't know where the "used frame" story came from. Most concerning: after knowingly accepting a brand-new, overseas-purchased, non-replaceable frame -- and confirming they could safely perform the service -- the business tried to shift responsibility onto us by saying lenses should only be installed where frames are originally purchased, or that the manufacturer should replace frames damaged by labs. That's unreasonable. They accepted the frame, assured us they could handle it, and proceeded. We accepted reasonable risks like shipping loss or material defects. Negligent overheating during installation is not an unavoidable risk and should not be transferred to the customer. Based on the workmanship, lack of disclosure, and how responsibility was handled afterward, we cannot recommend this business.

Dr. James McMillan is definitely the best. He almost saved my friend's right eye, which was…read moredisfigured by splintered glass pieces from his eye glasses, which shattered due to a badminton shuttle. The tear in the eye ball was almost star shaped and he performed a marathon surgery for 6-7 hours straight starting at midnight to stitch it up. At 7 in the morning, he came out of the surgery and explained us exactly what he did for almost 30 minutes! He is a pro and knows what he is doing. Apart from this, he is a very good ophthalmologist. I have always been to him for all my yearly eye checks. He has all the sophisticated tools for eye examination. He does a thorough check. I would recommend the yearly complete eye check only if your insurance covers it fully as it is very expensive. He also has an optometrist at Medina eye to order the contacts or glasses.

Dr. McMillan gets at root causes and he is the best eye doctor on the Eastside. I have been to…read moremany eye doctors and got tired of my eyes getting worse and it being seen as the normal thing by other doctors. I saw Dr McMillan for the first time today and what he had to say was light years ahead of his time. He gets at root causes vs just getting a new subscription.

We came here to try on glasses for my small 4yo daughter, and the staff was incredibly helpful. I…read morebelieve it was Christina who helped us. She tried on at least a dozen glasses on my daughter and provided very helpful information on each. She was extremely helpful AND patient. We didn't get any glasses from here as we're waiting on an updated eye checkup for my daughter in the next week (from somewhere else), and the staff didnt mind that all. HIGHLY RECOMMEND THIS PLACE!!!!

I have used this outfit for a few years. They have been very helpful, nice, and accomodating…read more Dr. Kerry M. is quick and thourough, and that is important to me. I don't have all day to sit around and wait for my appointment. Nice location on the Samammish Plateau near the QFC. If you are tired of your eye guy, and want one that has a nice clean place, easy location, friendly staff, and all the fixins - -go see New Vision!

Wow, first time there, definitely going to continue. I had some flashes in my right eye and went to…read morethe ER. They said they didn't see anything but said go to an optometrist for a dilated exam. I didn't much like my old optician, so I called these folks. They got me right in, were nice, did a comprehensive exam, and explained everything. Luckily, it wasn't anything dire. I made annual appointments for both my wife and myself.

Good service, terrible glasses…read more Use of anything but Bellevue Vision clinic's "special" cleaning fluid ruins the lens due to the fact that they are made from cheap plastic. (Note cleaner used has worked fine with every other pair of glasses ever owned). Also opted for the add-on of magnetic pop on/off sunglasses. They are convenient, but the magnets are well within the field of vision. When complained about the issue was told there was nothing to do but perhaps let the manufacturer know. Finally, despite several visits for re-adjustments they still fit poorly. Back to old glasses. Waste of time and money. If you proceed anyway: Be VERY careful on your selection and stock up on the "magic" cleaner.

I started going to their Bellevue Office about 30 years ago but love that they have an Issaquah…read moreOffice! I'm a diabetic so eye care is very important to me and I feel I've had the best! I had Cataract surgery which was done expertly and now I no longer need distance glasses. I even got a call from the Doctor to monitor my progress which is unheard of! I'm surprised their rating is so low because it takes about 6 months to schedule an appointment though if there is an emergency, they fit you immediately.

Dr Stroh came to his Bellevue on St Patrick's Day which was a Sunday, as an on call for eye…read moreissues. I was very impressed by the speed of care and how quickly and efficiently he gathered my information and confirmed and treated the iritis I was diagnosed with. After care has been wonderful and I highly recommend both his Issaquah and Bellevue locations. Great ophthalmologist!!!!!

Dr. Koval is awesome, kind, and patient. She's excellent with eye exams and with checking eye…read morehealth.

Just had a second appointment with Dr. Wang Choi. I highly recommend her. She is thoughtful,…read morecaring, friendly, and takes the time to answer questions thoroughly. I've seen many optometrists in my life and I'd put her at the top of the list.

WASHINGTON PACIFIC EYE ASSOCIATES @ KIRKLAND…read more Parking here can be a little difficult since it's mostly street parking. Just make sure you find a spot that allows two-hour parking rather than 30 minutes. I'd recommend parking on the left side near Jimmy John's or the Overlake Clinic, there's a good amount of street parking on both sides of the road in that area. I came in around 10 AM and the staff were extremely friendly. They asked about my day and how my morning was, which I really appreciated. I signed a couple of papers to get started and provided my insurance information, my mom is also on the insurance, so it was really nice that they already had a primary provider on file. I was quickly taken into a room and completed a few exams. I also received a free wellness exam since my mom is a current member, which was a huge plus. One thing I really liked about this place is that they don't do the air puff test that most eye doctors use. Usually there's a blue light you stare at and a puff of air that can irritate your eyes, so I was preparing myself for that. I was really happy they didn't do that here. Everything felt very subtle, comfortable, and smooth throughout the exam. The doctor was very kind and thorough. I did end up needing glasses, especially for long-distance driving, and the whole process of getting that figured out was quick and easy. I was able to choose my frames right after, and it was a very seamless experience. My total came out to around $100, and my insurance covered a large portion of it. My glasses should be ready within the next two weeks. Overall, I really loved this place. The staff are incredibly friendly, the process was easy, and the care was great. I would definitely recommend stopping by and I would absolutely come back again.

I would put a negative star if I could. We are returning…read morepatients, which makes this situation even more disappointing. Our son's contact lens fitting appointment was canceled without my authorization. I never asked to cancel--if I had, I would not have rearranged my entire family's schedule for this visit. We wasted an entire day only to arrive and find out the appointment was cancelled. To make matters worse, when we got to the office, the person scheduled to see was sitting at the front desk the entire time as my husband and son waited. This shows that our time slot was open and could have been easily used, with zero valid reason for turning us away. Management was completely unprofessional throughout. Not only did nobody apologize to us in person, but no real effort was made to accommodate our son, and nobody took accountability for the staff's mistakes. Now, because of this incompetence, I have to take more time off work, my son has to miss more school, and our family has to bear the burden of their disorganization. Today's experience ruined all of my previous positive experiences with this clinic. As much as I hate the thought of changing eye clinics for my entire family, I do not want to interact with them again. If you value your time, your sanity, or your family's well-being, I suggest you go anywhere else. This place is the perfect example of how a clinic should NOT be run.

I have been told by Gilbert that I needed YAG, so I did. Since this Yag surgery didn't get good…read moreresult for my eye. Now I have floating bodies for several months which causes hindrance on my reading and reading on computer and also cause blurriness. It was much better before of this laser treatment.

Everything needs to improve. First, the dr needs to clear off his arrogance and eat some humble…read morepie. In addition to that, that office administration/ system has ti be better organized. They are never clear about all the details in the process. You never receive any written paperwork probably si if a situation does not come thru as told, there is no way to prove it. I felt they mislead you so you make assumptions on your part and again are unaware of actual treatment. They are like a car salesman running you thru to arrange surgery appts fast with vague data about your insurance coverage which is not accurate. It's impossible to contact them to change appointment dates. Some staff you deal with, like scheduling, don't have a phone extension or email. Most dr offices today, big or dnalk, have online portals to provide reports of your visits, what you need to do to prepare first your visut; you can leaves ?s and messages and billing is there as well. Why don't they havevthe $ to spendcon this? No, they claim all this cgarity work they fi just so they can write that off of their taxes worn they don't provide a decent service fur paying clients. I am livid abd recommend going to another dr.

I whole-heartily recommend Dr. Michael Rizen, MD. He is the best Ophthalmologist I've come across…read morein my 76 years of life. Dr. Rizen fixed my eye-sight that was quickly disappearing by performing cataract surgery on both eyes, and he continues to care for my vision on follow-up check-ups. I kid you not, if you want an expert eye-doctor, there is no better choice than Dr. Rizen practicing ophthalmology in Bellevue, WA. My eye-sight has been expertly restored, and I am publicly thanking Dr. Michael Rizen for his professionalism, expertise, and friendly manner. Dr. Rizen, you gave me my eye-sight back and I personally thank you. Benjamin Marquez