Yes would definitely recommend this store to all parents. Staff is very helpful in looking for an item and if they don't have a particular item you are looking for they will offer to order online. Thank you!! So happy with the help I had today! read more

Their exchange/return policy. I purchased an item it was too small for my granddaughter I had the receipt but couldn't exchange the item because the tag wasn't attached, that isn't on the receipt so on this half sheet of paper taped on the counter is where this new policy change is taped the print is so small you need a magnetic eye/glasses to see it. Who reads a piece of paper taped to a counter? If that's the policy it should be on the receipt. I'm never shopping there again. On top of that the employee wasn't professional speaking or dressed read more

I won't shop there again. The online experience is terrible. The brick-and-mortar store is a mess. Customer service is abysmal. Clerks are apathetic toward customers. Merchandise is poor quality. I can't imagine how they stay in business. read more

The Mall opens at 10am, these pics were take at 11:46 am. We had an online return, so we had no choice but to wait in line. The store was a disgustingly messy. Look, I get it, it's a kids store things are bound to get messy, but this was annoying having to step over things. read more

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If I could give this Children's Place zero stars I would. I called in advance, letting the employee and the store manager know that I am 37 weeks pregnant, on bed rest and unable to pick up my order. They refused to extend the pick up so I sent my husband to pick up the order. My husband, with the same last name, spent 40 minutes in the store showing Brisa the email confirmation, order number and us logging into the app to prove that the order was ours. Brisa refused to give him the order because my ID was not present. And continued to say that the person who put in the order should've came in to get it. We tried adding an alternative pickup person and was unable to at that time. Brisa and Sabrina, the store manager, was the two most heartless individuals i've ever dealt with in customer service. The service was absolutely terrible and they gave ZERO solutions to help us. I would not waste your time and energy walking into this store. Listen to the other reviews because their customer service is horrendous. read more

Horrible, horrible service. I see why this place has 2 stars. Yesterday on the 2nd we went shopping looking at a jacket for my daughter. We saw they were on sale and had decent price but when we asked the associate Laura for help she had a nasty attitude. When we asked to check for a size and Laura stated what we have is what we have. So we asked to check another location which she fired back "it's going to be the same" We pushed that they check and she did. When they indeed did not have any she said "yeah, thought not. " Look I understand it was a shot in the dark but service is service and that is a horrible way to promote your service. I work in a service industry and treating people that way is unprofessional and unacceptable. read more

Every time I come in here, I remember why I buy online. I placed and order for 3 jeans and when I came to pick them up they only had one pair. I asked the sales associate about my other orders and she said hey have been cancelled. I asked about my rewards and she said she doesn't know anything and that I have to call customer service. Not helpful at all. read more

The photos posted on yelp a year ago are still true. I couldn't believe it. It looked like a hurricane came through this store. I was in around lunchtime on a Monday and I couldn't believe the district office wouldn't shut the store down and make the employees work until they took pride enough in their store to make it presentable for their guests. It was in an embarrassing disarray, I have no idea why anyone was shopping in the store. It was worse than a Ross. The Belmont Shore location was never this bad. Also the prices for Children's Place are substantially lower online and they ship for free. Save yourself a headache and skip this store. read more

Customer service is the worst! I went in there to buy several outfits for my daughters. I had noticed earlier online that shoes for toddlers were on sale. At the store they were not on sale. I asked the cashier named Valerie (apparently the supervisor) if she could price match. She said she had to see the actual shoe online. I was showing her that the website said all shoes were on sale. She refused to price match. She literally told me that they do that so the customer can pay full price at the store. Well, I walked out with no merchandise. She would rather lose sales and customers. No wonder stores are shutting down. Will never shop there again. read more

Horrible customer service! MANAGER was rude, after waiting for about 30 minutes in line I was trying to return or exchange a pair of shorts my son got for his bday.... she said "Without a receipt you can only exchange for the same size" I said ok "Do I have to stand in line again?! There's like 5 people in line and all with long transactions .... she said yes you would have to stand in line again.... You can tell my her face she didn't want to help! read more

Great deals on good quality clothes. Sign up with your email address to receive coupons of up to 30%. Finding the sizes you need can be a problem, so shop wisely; grab winter apparel in the fall, summer apparel in the spring, etc. read more

Martha was a beyond and extremely kind employee. I love how she went the extra mile to help us. My baby sister is starting school late & of course it's out of season right now; however, she went into the back to grab us all the sizes she could find. Thank you for your help Martha! read more

The sales associates were rude! i picked up my order that i ordered with my brothers account, they said they could only gove it to me if i had my id, so I told them I had it in the car & I would go get it. so im waiting in line and i hear the cashir that told me to get my id telling the other gorl to bring out my order, she comes up to me to see my order number and I tell her I have my id, she says I dont need it! I tell her so then why would the other girl make me go get it to my car and shes says well she needs it. so she gives me my order and im still in line and she says if you dont need anything else then thats all .... they made me walk all the way to my car so in the end they can tell me no we dont need your id. wtf plus this childrens place is always a disaster!! im never shooping here again your customer service sucks! read more

So messy don't even waist your time.Drive to a different location or shop on line ugh

Great, helpful staff. Too bad customers make a mess that effects other shoppers' experience.

stay away from this location the empl are rude af and unpro I walked into their empty store to pick up an online order and 3 rude ass employees one of them being the manager couldn't be bothered to stop their personal conversation to greet me or offer some help. then while I'm asking questions and attempting to get store info the manager is cutting me off being short and rude and interrupting me. whoever is in charge of staffing needs to do better customer service SUCKS here read more

They didn't give me a full refund even though they had a receipt and the cashier made BS excuses as to why she couldn't give me my refund. My package also came after my original expected delivery date, which is why I didn't need the package anymore and why I wanted a refund. read more

i came here for my kids back to school shopping & never again. it was a huge mess, don't waste your time. beside all of the piles of clothes all over the floor & table.. the walls were empty with no merchandise. while i was shopping i saw an associate pick up a pile off the floor & shove it into a nearby shelf lol no thanks. i left with no merchandise. other surrounding stores are better than this one. read more

I would like to personally thank Griselda Rodriguez from The Children's Place at Lakewood Center Mall in Lakewood, CA. She most definitely went above and beyond and helped me find the pants I needed for my son. She made it easy and even helped more than I can imagine. We need more people like her, to help make shopping experiences worth the trip!!! I felt like I made her job harder, but she made my shopping experience easier as a customer. THANK YOU AGAIN FOR EVERYTHING GRISELDA!!! read more

Never buy anything from children's place... Worst return/exchange policy ever... If you don't have the receipt because it was a gift you can only exchange it for the exact same item and if they don't have the item in stock you're SOL.... read more

Wasnt welcomed very small selection for 3 year old boys. Was trashed clothes on the floor no variety of sizes and customer service just sucks wasnt recognized at all . read more

I was very impressed with their new sales associates, they made my shopping experience delightful. Their product knowledge was also very impressive. I was looking for a shoe I saw online, they didn't have it in stores. Their sales associate showed me the next best thing. Their cashier was also very friendly she offered to update my account, I've never been asked before I didn't know it was possible. I visited the store in July, 07/18/2014 @ 2:37pm to be exact. Happy Employees = Happy Customers Happy Customers = More Sales $$$$$ read more

I usually like this store but this location is always a mess. I walk in and just walk out because nothing is where it should be and there are just piles of clothes everywhere. It's the messiest store I have ever seen and I have walked out 4 times due to this. I hope this is fixed soon. read more

I visit this store and yes it was a mess but the girls were very helpful. I found everything I was looking for. The only downfall is the prices are different from the online prices and they only let you price match max 2 items. however I made the purchase online and did store pick up to get all my items on sale. read more

This place doesn't have the variety of outfits like the other stores in the Cerritos or Westminster mall's, I only come here as a last resort. read more

The return policy is horrible here! I shop here all the time and recently I wanted to make a return with the receipt and it expired 4 days ago and now I'm stuck with the merchandise because they wouldn't return my items after 49 days of having it. Plus I can't go an exchange unless I buy the exact same thing in a different size which is pointless! They just lost a valued customer! read more

Poor exchange policy when using "place cash coupons" and overcrowded store. You can hardly walk between all the clothes. The store is a total mess, you have to sift through mountains of clothes to find the size you need. read more

I promise I will never shop at children place again. They have the worst return policy ever!! If you don't have a receipt then you're out of luck. They only allow you to exchange for the same exact thing one size up or one size down. I'm sure their busy has probably declined drastically. I asked the associate if she could pull up the receipt she then replied do you want the number to customer service no I can't. They really suck!! read more

I been shopping here for my baby boy since he was 2 years old. i always leave happy with the type of styles they carry. If your looking for an adolescent store and with good prices? then search no more; not to mention the awesome coupons they send you via email (make sure u sign up). Also, a tip of advice; shop on thursdays. Everything is always 35% off and plus coupons you save over 50%...hmmm saving money???? my type of store =) i didn't give it 5 stars since they are only few stores in Southern CA. We need more locations lol! read more