I don't like leaving bad reviews, especially on a small business, but this one is earned and I am P**$ed. I picked this company based on yelp reviews (!!!) and they responded almost immediately to my request for service on a gas fireplace I said I haven't used since moving in 4+ years ago. The house is about 25 years old, and I said I wanted to make sure it was a) safe to use, b) functioning, and c). I'd be shown how to operate it. The next day the owner and wife came over, pleasant to deal with. Aside from that positive thing, when they were here I noticed that they didn't do much or seem to have any kind of process. There was no "inspection," or anything taken apart or looked other than the pilot cover (or grate or whatever it's called). The fireplace would not turn on with the wall switch and they did change the switch (which was quick) and then it turned on. I asked if the unit should be cleaned and he said "eh, probably not." I mentioned I'd lost family in a fatal fire and was concerned about safety, so I'm not sure how they determined the chimney was safe because nothing was looked at. They did show me how to push the pilot light button and that's it. Whole thing was maybe 20 minutes, then they left, and I zelled them the money. I also messaged that I might refer a friend and right away got a "thanks!" A few hours later, I flipped the fireplace on (fine), looked over 10 minutes later and the flame was out. I messaged them right away - nothing. Three days later sent another message (maybe something extraordinary happened)? - nothing. Two days after that (today) I messaged again - zero rsponse. So .... out a fee, no working fireplace, and would not feel confident that it's safe anyway. IDK the qualifications of this person (I will ASK next time) but their service and communication get an F. My advice is don't use this company and be very careful who services something that could cause a fire (and god knows what else) in your house. This town has flakes and I was just stuck with another one. read more

The Chimney Guy LV - Nothing. Crickets. Radio silence. :( - Chimney Sweeps Near Me

We bought a new to us home and wanted to get the flu inspected before using the fireplace. They quickly replied with a quote, and it was easy to get an appointment (they even work weekends). They were on time and very good at explaining the current state of the flu, and what to look for in the future. Highly recommended! read more

The husband and wife was a delight to have in our my home. The one thing I truly I appreciated is that they did not try to oversell their service. I kept asking about things other businesses I got quotes from, telling me I need/should install. They kept telling me they were not a necessity. But only told me what I needed for our safety. Their quote was 3rd of another quote. Yet their quality of work was not a 3rd of the quality I was expecting. They were efficient and we now are actually using the fireplace again...and it looks amazing. If I do say so myself!! LOL read more

The Chimney Guy LV - Before and After - Chimney Sweeps Near Me

Lets just start off by saying i love that this is a family ran business. As a women, it felt 1000 times more comfortable having a husband and wife duo working together on this project. Sometimes letting a male stranger alone in your home can be uneasy. For the first time in five years my fireplace is working! They were there about 10 minutes at most, so my project was a quick, easy fix. read more

He is a nice guy. he does not do fire place repairs like I needed so he referred me to a guy that repairs them and the new guy is doing the repairs. the chimney guy will clean your fireplace and light a pilot light but not do bigger repairs. nice guy and he didn't charge me for the trip. read more

Wow. I don't think I've ever been talked to by an owner when I'm seeking out his business. Apparently my issue wasn't something he handles. Instead of just saying "I'm sorry, we don't handle those issues." He basically tells me immediately that "I must have a lot of knowledge, call someone else" when I was explaining what my fireplace was doing. Then ends it with telling me my fireplace unit was "silly" and he doesn't touch them. I can't speak to his service, but not sure how it would be to deal with this guy if that's how he treats potential customers. *** Update after Owner Response *** Sir, Look at all of your negative reviews. They are nearly all about how you talk/treat people. You pretend to be so level-headed and professional in your Negative Review responses. Maybe make more of an effort doing that from the beginning, rather than having to do it after people call you out. read more

Nice honest and helpful. Couldn't ask for nicer people and honest with their services. I just had to recommend on yelp and to friends because this company is what community is all about. read more

They came to my townhouse on time. Great service, good communication as well as professional job. They cleaned my fireplace very well. I love my fire place now. I highly recommend The Chimney Guy LV. read more

The Chimney Guy LV - Chimney Sweeps Near Me

Horrible customer service. They cancelled my appointment twice. When i called to find out status I'm saying it's not okay, the wife started screaming at me to tell him how to run the business. Shocking ! If you can't keep your manners on the phone don't take calls and do any kind of customer service. Thank you, but no thank you. read more

Love them! We've been in our rental for two years and this is the first time we wanted to light a fire in our fireplace. We had them come out to clean the chimney but they said we were all set so they charged us for a service fee instead of the full cleaning. I've never had a fireplace so they took time to explain all I needed to know and I'm very grateful they did that! Highly recommend using The Chimney Guy LV and we'll be using them again whenever we need cleaning/service! read more

The Chimney Guy LV - First fire in our fireplace! Peace of mind knowing our fireplace was in good shape before lighting the first one of the winter! - Chimney Sweeps Near Me

A two person crew - extremely professional and knowledgeable. They got right to work and explained the process to me as they were working. Also explained what they were fixing, how to prevent it and what maintenance requirements would need to be done moving forward as a new home owner. I was shocked at how clean my fireplace was when they were done and since they put down drop cloths, there was not a single speck of dust on the ground. We've referred him to countless friends and clients since then. read more

Though we had to reschedule my appt a couple times, The chimney guy was polite and on time to clean my fire place just in time for winter. Since my cleaning I've lit maybe 3 fires. It's been minimal. The last fire let smoke in the house and now I'm worried. I've been trying to call, text, and message them on Yelp for the last week or so and have not often a response. I don't feel as though my fireplace was cleaned thoroughly and now that they are paid I can't seem to get ahold of anyone:( Maybe they don't value me as a customer or stand behind their services offered, who knows. A cleaning should last me a min of 2 years, not 3 fires! Update.. got out of shower to this lovely voicemail. Wish you could hear the tone. I'm not stupid and don't need to be talked to this way. I know how to use my fireplace. Will not be a returning and will not welcome this negative vibes in my home. There are many businesses who need returning business and appreciate customers such as myself. read more

The Chimney Guy LV - Chimney Sweeps Near Me

SO SO SO SO happy with our newly cleaned & fully set up fireplace!!! They were extremely nice & went through everything that we needed to know & were so very helpful throughout the whole process. We initially were just expecting to get a cleaning & inspection, but they offered a good deal to fully set up our fireplace with the logs, sand & newer grate & we are SO happy we did! They even left us some extra logs & sand to adjust it however we wanted to. Thank you so very much again! It's nice knowing that we officially have a helpful & professional chimney guy ( & gal) ! :) read more

The Chimney Guy LV - Freshly cleaned , painted & set up! - Chimney Sweeps Near Me

Fast, friendly, knowledgeable! Moved into a house built in the late 70's. No idea how well or if the fireplace had been maintained properly, so had them come check everything. Very responsive and helped us modernize the look at a reasonable price! read more

Joseph and Kat are awesome! Professional, knowledgeable, thorough, timely, down to earth and friendly. I initially reached out via Yelp for chimney cleaning and installation of a chimney cap. Joseph responded with a fair quote. He was able to get me scheduled within a few days; which at this time of year was very much appreciated. Concluding the service, an inspection report was explained with great detail & provided tips for fire starting/burning, etc. Highly recommended! I will definitely be referring to my neighbors, friends and family. Thank you both so much! read more

The Chimney Guy LV - Chimney Sweeps Near Me

They were quick and did a thorough job. My fireplace looks amazing. I will definitely use my fireplace more often.

The Chimney Guy team came out promptly and at the time they had communicated to me. They were friendly and efficient in getting our fireplace back up and running (which had been sadly sitting unused for a year+). I appreciated them being straightforward with me as a non-fireplace expert and explaining what I needed to do next time the fireplace had any issues. They also provided a reference for an electrician for another issue we were having out our place. Would highly recommend- friendly and helpful team!! read more

The Chimney Guy LV - Fireplace - Chimney Sweeps Near Me

Joseph and Kat (owners) are both helpful and knowledgeable. We needed a sooty gas burner to be replaced. Communicating with them and scheduling their work was easy. While at our home, they also made a simple suggestion that ended up making our fireplace more beautiful. I strongly recommend The Chimney Guy LV! read more

The Chimney Guy LV - gas fireplace with blue reflective glass rocks base - Chimney Sweeps Near Me

Family-owned and operated, friendly, and knowledgeable. The husband and wife came together on time with their tools ready to go. This is my first fireplace, and I don't much. But, they were willing to answer any questions I had and gave me some tips for keeping a good fire and a clean chimney! Highly recommended. read more

This husband-and-wife team was amazing, honest and efficient! Before just changing out parts, they checked everything first and made sure all connections were good. They were done so quickly and easily and now we are enjoying our fireplace again. I highly recommend this team for all of your fireplace or chimney needs. read more

We had an appt that got cancelled due to rain and I was really glad as I wouldn't want anything to have happened to him just to get our chimney cleaned. He was quick to offer us new times and days and got us rescheduled fast! He arrived promptly, explained the process, asked if we had questions and got to work. Our fireplace looks awesome inside and we feel confident in using it because he also inspected it. read more

The Chimney Guy LV - Clean and safe fireplace! - Chimney Sweeps Near Me

If I could, I'd give them 10 stars! Great company to work with. Professional, on time, personable, and do an excellent job cleaning my wood burning chimney! Price is excellent and they leave my home spotless...wouldn't even know they were here. Highly recommend and an all around great couple! read more

great job fast furious & friendly knowledgable honest open i truly enjoyed the service & responsiveness to all of my questions Thank you GUYS! read more

They showed up on time and just as excited as us for our fireplace facelifts. They answered every question we had and made sure after 10 years everything was in safe working order. The fireplaces are beautiful, we couldn't have asked for a better outcome. I will definitely be using them again in the future. read more

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What a great small family owned company! Communication was incredibly prompt and they provided a great service at a fair price. I am not very knowledgeable on chimney care and could have been prodded to buy extra services but they are honest, kind and friendly. They updated my chimney with glass chips and used my fireplace skulls (@fkafireskulls) to create a cool and unique fireplace! Can't wait to reach out this summer for a new fire pit! read more

The Chimney Guy LV - Chimney Sweeps Near Me

Awesome team! Fast response. Came out within a day. Great pricing. Reliable. Professional. Great communication. Honest! Thx for your help this morning! You are appreciated!! read more

The Chimney Guy LV is great! Extremely friendly, professional, experienced and helpful. I would recommend them to anyone who is looking for a reputable company. read more

Wonderful ontime and clean. Was fast and efficient, stuck to quote, which was very reasonable!!

Reached out to this company three weeks ago, got quote. Set up appointment for a week later. The morning of appointment I reach out to confirm. They respond yes all good. 5 mins before they are to arrive their truck "broke down" due to dead battery and must reschedule all appointments for the following week? Odd way of handling a dead battery but I'm reasonable and want to support good ethical small businesses during this pandemic, so I agree to wait another week. I'm fine with this and want to give them a chance to earn my business. So I set up another appointment for the following week which is today 1/13. So here I go again, I text the night before ask them if we are good to go. Again I receive a text "yes sir". Then what do you know! 5 mins before today's appointment I get a call saying "I recommend you call another company since your house and fireplace is too new and I want to save us time" ARE YOU KIDDING ME???!!! You just wasted three weeks of my time going back and forth with your lame excuses!! My fireplace is EXACTLY LIKE THE ONES THAT ARE POSTED IN YOUR YELP PICTURES!!! How do you know how new or old my house is? how do you know what type of fireplace I have? Did you ask for pics? in today's day and age did you ask for a FaceTime or video of the fireplace?? NO!!! You sure didn't because your lazy! Terrible experience, stay far away from this company if you value dependability, reliability, and don't want to waste your time. read more

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I was having some issues with my gas fireplace and called the Chimney Guy after reading reviews on Yelp. The guy who answered was friendly and incredibly helpful. I explained the troubleshooting I had already done (i had already replaced some parts), and he talked me through how to fix the very minor thing that was probably causing the problem. I was impressed that even though they're super busy this time of year, he took the time to talk me through it all and that he was super honest instead of charging me a small fortune. I am saving their # for future issues, and I hands down recommend this business for anyone scrolling through here. FWIW, I also contacted a couple other places and they didn't answer. Thanks so much Chimney Guy!! read more

The Chimney Guy LV - Chimney Sweeps Near Me

It seems like they are too busy for a small company. After several attempts and one no-show I stopped trying to schedule them for a chimney cleaning read more

They did an absolute fantastic job cleaning out our chimney. They were very communicative, punctual and very professional. They wore cloves, masks and made sure safety was a priority. My chimney was outrageously dirty and they cleaned it in no time. No pressure for upgrading and up selling services - just professional and to the point. Big bonus for being nice to my new puppy and being patient since he barked a bit at them. I will 100% be using them for the next time I need anything done with my chimney and fireplace. They are vegas born and raised, proud of their community and willing to help people out. Very genuine people and you can tell they actually care. Thanks to both of you and looking forward to seeing you next time. read more

Extremely nice people who did an excellent job cleaning and converting our fireplace from logs to glass. Absolutely love it and would highly recommend using them for any fireplace needs. Very knowledgeable and they were upfront with us for all costs and gave us options without being forceful. Couldn't be happier with the results. read more

The Chimney Guy LV - Before - Chimney Sweeps Near Me

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Amazing and professional! Mr. and Mrs. Chimney Guy were very punctual, they clean our chimney and changed the gas lighter, installed colored thermal glass and now we have a functional fireplace. Very professional, clean and fast. Price is also amazing. Thank you. read more

They came in a got my fireplace working in no less than 5 minutes. Too bad I will never get to really enjoy the fireplace because I sold my house, lol. Great Work! read more

I am very frugal on where I spend money. Very happy with the customer service, next day service, professional, and it was inexpensive. I will recommend using this company to my family and all my friends. This is now my fireplace go to company. Thank you! read more

The wonderful husband and wife team that make up The Chimney Guy LV are a legitimate customer service focused business. They came out to inspect two fireplaces in our new home and discovered one was not connected. They got both fireplaces up and running and ran me through the process of safely using a gas fireplace (never had gas before). I can't say enough about this team. This is my new go to business for my fireplaces. read more

Hadn't had our chimney swept in years and decided since I was on furlough, I'd have it done. They came by recommendation from a Handyman Service. I called and "Kat" set me up an appointment for next day service. They arrived on time with proper safety gear (masks and gloves bc of COVID 19 Pandemic) and supplies. They were very pleasant and efficient and CLEAN! It has been 3 days and I STILL have yet to see any residual fallout (soot) from cleaning the chimney. I am exceptionally pleased with their services and would recommend them to anyone with ANY fireplace repairs/replacements/service! It's refreshing to see such QUALITY service provided in the Las Vegas/Henderson area. Thank you Kat and Joe! read more

Owners are very knowledgeable and punctual. My fireplace didn't really need a cleanup and they are honest enough to let you know. Always happy to support a family owned business. read more

George was great. He really knows what he's doing and took the time to explain things to me. When I called a little later with more questions he patiently went through. It. Can't say enough about the quality of service. read more