My experience with Fireplace Fix was excellent from the very first phone call. Deb took plenty of…read moretime to listen to my concerns and patiently answered all of my questions. I never felt rushed or silly for asking anything, which I truly appreciated. I explained that I couldn't accommodate the standard four-hour service window, and Deb worked with me to schedule a more specific arrival time between 8:30 and 10:30. The technician arrived right in the middle of that window. The technician, Camilio, was superb. He made my rickety, falling apart doors operate like brand new. He also cleaned out over 10 years of dust and kitten fur buildup around the screen and let me know that one of the logs hadn't been placed correctly (something I never would have known). Everything looks and works beautifully now. I'm absolutely thrilled with the service and couldn't be more satisfied. Highly recommend Fireplace Fix! No wonder they have a perfect rating on Yelp!!

Excellent work!! Super dependable, fair pricing and great work...what more does one need to say…read more One of my clients fire places was not functioning. They got out there the next day and fixed it quickly!!

Called Ron to service, clean and upgrade my fireplace. He was able to stop by, give me a quote and…read moreperform the repairs very quickly. He was very professional and accommodating as I work from home. Very grateful to Ron and I would use him again in a heartbeat.

Called Ron to service a grill that we couldn't get lit. He was prompt in answering the phone and…read moremaking a service appointment. He arrived on time, cleaned the lines, and replaced the parts. He was efficient and reasonably priced. Would definitely recommend.

Chad was incredible. First, he reached back out incredibly fast after I asked for info on a damper…read morereplacement and was able to come by same day. Second, he's incredibly friendly and honest. What we thought could have been an issue was nothing and rather than running us around he was honest and helped us figure out nothing was actually wrong with our fireplace. It's really amazing to meet people as smart on their work and as nice as Chad, I could never see using anyone but him after him looking at our fireplace. 10/10 for Chad and Santa's little helper!

I had a wonderful experience with Santa's Little helper. He was easy to schedule with, showed up on…read moretime, affordable, and kind. He was so knowledgeable about different kinds of fireplaces. I have two. He taught me best practices for using and safely maintaining my fireplaces. I will be calling in a few months to take care of some repairs I need done to the fireplace.

Highly recommend. Eco Home Heroes employees are very professional. Constant communication. Arrived…read moreto my home as they stated. Explained the process of cleaning my dryer vents. Reasonable price and gave me a senior discount. Best service in Las Vegas.

I would definitely refer this company for any vent and other services the t provide. They…read moretechnicians are professional, knowledgeable, and communicative . They number one were punctual which is a heads up for me . I couldn't ask any more from. The service.

I really appreciate the team at Hearth and Home! My fireplace needed a repair because it stopped…read moreworking (probably since I have it on 24/7 for several years lol), so I contacted the office and spoke with Adela ext 113. She was friendly and made me feel like a valued customer. We discussed the costs, my warranty, and how everything would work with the repair. Matthew (Matt) was the tech who was sent to diagnose the issue and he called when he was on the way, arrived on time, and was responsive via text as well. He always respected my home and put down covers and cleaned up afterwards. He is a very friendly, neat, organized, polite, and efficient guy! Matt knew exactly what the issue was after trouble shooting (I had the breaker off and turned on to hear and show what was happening with the clicking sound. He ordered the part and I paid for the service call, which was reasonable. Plus, it's one fee and includes even when he comes back to install the part. Once the part was shipped and arrived at the office, Adela called to schedule and made sure the time was convenient for me, and Matt arrived this morning during the 8am-12pm window. He had the part, opened up my fireplace, and installed the new PCB board!! He was done within 30 minutes. I'm so excited to see my fireplace working again! For the payment, I paid online and got the receipt emailed. Super easy and convenient. Thanks so much!

It's uncommon these days to find a company that is both so helpful and consistently demonstrates…read morehonesty and integrity.

I don't like leaving bad reviews, especially on a small business, but this one is earned and I am…read moreP**$ed. I picked this company based on yelp reviews (!!!) and they responded almost immediately to my request for service on a gas fireplace I said I haven't used since moving in 4+ years ago. The house is about 25 years old, and I said I wanted to make sure it was a) safe to use, b) functioning, and c). I'd be shown how to operate it. The next day the owner and wife came over, pleasant to deal with. Aside from that positive thing, when they were here I noticed that they didn't do much or seem to have any kind of process. There was no "inspection," or anything taken apart or looked other than the pilot cover (or grate or whatever it's called). The fireplace would not turn on with the wall switch and they did change the switch (which was quick) and then it turned on. I asked if the unit should be cleaned and he said "eh, probably not." I mentioned I'd lost family in a fatal fire and was concerned about safety, so I'm not sure how they determined the chimney was safe because nothing was looked at. They did show me how to push the pilot light button and that's it. Whole thing was maybe 20 minutes, then they left, and I zelled them the money. I also messaged that I might refer a friend and right away got a "thanks!" A few hours later, I flipped the fireplace on (fine), looked over 10 minutes later and the flame was out. I messaged them right away - nothing. Three days later sent another message (maybe something extraordinary happened)? - nothing. Two days after that (today) I messaged again - zero rsponse. So .... out a fee, no working fireplace, and would not feel confident that it's safe anyway. IDK the qualifications of this person (I will ASK next time) but their service and communication get an F. My advice is don't use this company and be very careful who services something that could cause a fire (and god knows what else) in your house. This town has flakes and I was just stuck with another one.

We bought a new to us home and wanted to get the flu inspected before using the fireplace. They…read morequickly replied with a quote, and it was easy to get an appointment (they even work weekends). They were on time and very good at explaining the current state of the flu, and what to look for in the future. Highly recommended!

Thank you to the owner King David for coming out and making my house safe once again…read more The money spent was well worth it from preventing a house fire by my dryer that has never been serviced before for the blockage with lint. And there was a tremendous amount of lint everywhere, now it clear and the dryer is running more efficiently.

This company is awesome and certainly worth every penny they charge! David is great and his wife…read moreis as equally amazing. His work is incredible with a high quality level of workmanship. He throughly cleans dryer junk from the vent, cleans fireplaces getting them operational/beautifying, and flushes out Hot Water Heaters keeping them gunk free. He is honest, trustworthy and always on time. Kudos bro and thank you for all that you do!

Why is zero stars not an option?…read more I missed their callback to schedule an appointment and they left a voicemail that directed me to call them back. I did so and they did not answer and had a full mailbox. I waited and nobody called back. I texted them later that day and told them the situation and that they could schedule for whenever was convenient for them. They responded and told me they would be there at 2pm a few days later. I said 'That sounds great. See you guys then.' I come home early at 1:00pm to ensure someone is there in case they decided to show up early, as service people like to do (when they're not showing up late). Day of service at 2:00pm, they did not show up or call/text to inform me they would be late. Surprise; I assume they are running behind and decide to give them 30 minutes or so to see if they show up or call/text. They do not show up or call/text. I texted them a little after 2:30pm inquiring about an ETA and they apologized for not updating me and assured me they were running a little behind... 'but you are next', 'he is coming real soon', 'within one hour' and that I could reschedule if necessary. I told them I was open to either (whatever works for them) and could wait since they were close, but could also reschedule if it was easier for them. They assured me he was on his way and that 'he will be there' (within one hour). At 4:30pm (two hours later) nobody had called/texted or showed up. I called them and nobody answered and again, the mailbox was full. I texted and informed them that I would need to leave at 5:30pm and if they couldn't be here, I would need to reschedule because it would be too late. They did not respond at all. At 6:30pm (another two hours later and after I left) I texted them that nobody ever showed up or called or texted to respond or let me know that they weren't showing up. Bubbles popped up like they were reading it or writing something... but no response. Around 6:40pm they respond and tell me they were close by and could stop by in a minute... SMH. This is obviously after 5:30pm. This is also now 4 hours and 40 minutes late from the time that they chose and without ever contacting me about being late; I had to keep asking after they kept not showing up at the times they chose and said. I tell them that I am, as previously stated, now busy (sitting down to eat our dinner) and it was too late and I would need to reschedule. I also tell them that I did not appreciate them wasting half my day and would like it if someone could show up within a reasonable time; at least call/text me when you're going to be late (hopefully beforehand) and then actually stick to that time. Bubbles pop up again, like they're reading it or responding. Bubbles go away after a minute. Many hours elapse. They just totally stopped responding... Maybe you'll have better luck...Or not...? *UPDATE* Probably not. Finally got ahold of him. He then did this again today. Scheduled for 3:30pm and then when I inquired to confirm this AM... He never responded to multiple calls and many texts. Insane. **UPDATE 2** SMH. I just realized I should have simply utilized the community (Yelp) like I usually do and I would have known that 'No Call/No Show' is just how they operate. *sigh* ***UPDATE 3*** They must have seen the reviews (as they use Google and Yelp) and suddenly they appeared and had justifications for why this all happened. I simply explained that they had poorly represented their business and would no longer accept communications from them. Image attached.

Joel serviced our fireplace 6 years ago when the pilot light wouldn't stay lit. He is very…read moreknowledgeable, meticulous, and methodical. This time, he diagnosed our issue immediately after I described the problem to him. Within minutes, he replaced our wall switch which was the culprit. Then he took apart and cleaned the parts of the fireplace to ensure everything was in proper order. I was able to get this appointment the day after I called, which was much appreciated and surprising being it's Christmastime. We are so happy to have our fireplace working again! Thanks Joel!