The Cleaning Authority - Chantilly is really awesome! I've had very good experiences with them. Janel from the office has been in touch since day one. She is super nice, helpful, and always answers fast. The cleaning team is hardworking, professional, and reliable. They come every Thursday morning on time. Even when we have guests on other days, they still come exactly when they said they would, which we really like. The amount of payment is around $200, but honestly, it's worth every dollar -- the house always looks fresh, smells clean, and feels brand new after they're done. You can't help yourself from tipping them for a job well done. They are careful and thoughtful. One time, we had some flies on the ceiling because our AC wasn't working well. Janel checked with me to make sure their supplies were safe. We already had pest control coming, and I told her it was handled. She asked for proof and checked again. This impressed me a lot -- it shows she really cares about her team and clients. Recently, a family member who was sick vomited in the sink, and we didn't notice it at first. The cleaners couldn't clean it for health reasons. Janel reached out, apologized, and showed empathy. She said she worries about the employees' health and safety and wished me the best. I understood completely, and it showed me she really cares about her team and the clients. Even with things like this, my experience has been very positive. The team is skilled, careful, and dependable. I 100% recommend The Cleaning Authority - Chantilly. Big thanks to Janel and the whole team for all your past help. I'm now using a different cleaning service, and I'll make sure not to make the same mistakes. If you want a cleaning service that really cares and does a great job, call them read more

I left a good review about a year or so ago for this company because the first time experience. The visit of the owner himself and sending some supervisors to check the first cleaning was impressive. Today, I am writing a completely different review. The manager is so rude and careless. We are in the middle of a global pandemic situation due to COVID-19. I am immunocompromised and forced to stay at home and take an unpaid leave from work to take care of my health. I am not receiving ANYONE at home to prevent infection so when my next visit was due I sent an email to the company explaining my situation. The response was that I will be charged $25 for skipping one cleaning visit. I asked for this to be waived due to the unprecedented circumstances but her rude response was no. They rather let a client leave and cancel the contract than waiving a $25 fee during times like this, when everyone is trying to help each other. I'm sure there are many other cleaning companies out there that show care and professionalism. Thumbs down and -1 star for TCA. read more

The Cleaning Authority of Chantilly is the best there is, the best there was, and the best there ever will ever be. Everyone on staff is excellent, from the management(Mr. Ron) to the cleaning staff(My favorite is Rosa). Mr. Ron(management) is a class act. Not only is he always available to answer the phone when I have a last minute change in schedule, but he is active in the community as a youth football coach. Heck, he even sold me two tickets he couldn't use for a Nationals/Cubs game for $5/ticket, which had a face value over $50/ticket! What a guy. Mr. Ron is all about customer service, which is rare in this day and age. The staff is very knowledgeable and hard working. I am very particular on how my house is cleaned, and it has been very hard for me to let a 3rd party come into my house and clean it in the past, but TCA of Chantilly does a super job at acknowledging my special requests when treating my dwelling. Overall, I give The Cleaning Authority of Chantilly 5 stars! read more

The WORST experience ever. We never had the "toothbrush " cleaning they touted. They left whorls of dirty water stains on the bathroom and kitchen floors. They broke the beak of my Limited Addition Donald Duck mug that is not in production anymore! Who takes a rapid dust to that!!!!!!! OMG!!!They Stole my black flat Uggs with the silver badge that is no longer in production, they Stole my lady auto tweezers worth over $80 , they LIED to corporate about our pantry/dining room lunch spread. I had no idea that preparing for personal lunch take always was so problematic for a cleanings crew. So we have lunch snacks At the ready. This company calls us messy for planning for lunch! These guys are not who they say they are. Cleaning sucks. They steal. They lie. TOTALLY STAY AWAY!! read more

To be honest I am writing a review because I just recommended this company to my co-worker and she mentioned how bad the reviews are on here. I was shocked. We have been so happy. I fear this may be the case of people only sharing the negative. I have had two cleaning companies prior to using TCA, the first was also a brand, and the second was an individual. I had problems with both, we have been using TCA for over a year and I have not had one issue or complaint. The price came in better than both others and they are always responsive, nothing has ever been broken or left out of place. We have two kids and a shedding dog, they always get under the beds, my ceiling fans are free of dust. Not only am I happy with them, as evidence by today I would recommend them. read more

This Cleaning Authority has been fabulous. We were able to hire them as our cleaning service after years of no service so the house was in need of serious deep cleaning. The initial job was thorough and impeccable. Each visit thereafter has been terrific. The crew that comes to my house is courteous and professional. They are even careful about my dog not getting out. My interactions with the both the owner and the manager have been friendly, professional and helpful. They have been accommodating to my needs and flexible. I found the rate to be fair and reasonable. I have had other cleaning companies but hands down this Cleaning Authority has been the best. I highly recommend there services. read more

I am not sure why all the negative yelp reviews. I have been using this company to clean my house for at least 12-15 years now and have been very satisfied with their service. When I have had questions or need to change a date either Rocio or Ron, the owner, have been very responsive and accommodating. I thought their handling, flexibility and professionalism during the COVID outbreak was excellent. We did take a break for a couple months but decided to resume service last month. We have had a few different teams over the years and our current Team Yanet has been my favorite. read more

We have had their service for 6 years now and they have always done a great job. Accomplished everything to a high standard and predictably as in the contract. Additionally, they have always been accommodating during the few times we had to adjust for visitors or vacations - great customer service. We have used a total of 4 maid service companies over the past 20 years and The Cleaning Authority has been our best experience to date. read more

Very accomodating when you have to switch your normal cleaning dates - even around the holidays. The teams of 2 clean the house faster and better than my husband and I EVER could. Kitchens and bathrooms - you can eat off the floor! We don't know how they get the stove so clean! The checklist they use let's you know exactly what was done. Great service and the Operations manager is very accomodating. read more

I love coming home on the days when the Cleaning Authority staff has been at my house. they do an excellent job! I also really appreciate their flexibility if I ever need to change the day. My children are more environmentally-conscious then me and they definitely approve! Highly recommend this professional cleaning service! read more

It was great to finally come home to a sparkling clean house. I got home very late last night and it was so pleasant and relaxing to have all of the dust gone, the furniture shiny, the floors clean, and the bathrooms spotless. My "thanks" to the hard working Cleaning Authority crew. read more

I reached out to schedule and estimate, received a quick response and set a date two weeks ago. J was professional and prompt, providing an on the spot estimate that was reasonable. More once we get our first cleaning next week. read more

We have used several different cleaning services and The Cleaning Authority in Chantilly is the best we have experienced. They do a very thorough job and the house always looks great. I would highly recommend them. read more

Everything was delivered on time, as promised and within the budget we had set for cleaning.