I WOULD GIVE MINUS ZERO IF THAT WAS A POSSIBILITY ON THIS WE SITE!!!! I was given a gift certificate to use this company and what a mistake my friend made in giving them $150 for the horrible job that they did at my home!!! They broke the blinds in my bedroom and they cannot be repaired, they did not even move the things in my kitchen to clean under like the canisters or anything. They did not do the floor in the kitchen, not realizing that they had not done a good job in my home. I gave them a $20 tip on top of the $150 gift certificate. When I called to let them know what was going on at their office they had the manager Jay, call me to tell he would send another cleaner. I agreed to this and the next cleaners did do a great job and I tipped them as well. When I called this morning to let Jay know that I was still concerned that my blinds were broken by their lack of interest in their job, and he informed me that he didn't believe that his employees had broken my blinds!! Said that if he took the word of every home owner over his employees that he would be out of business. HE CHOSE TO TELL HE WAS NOT GOING TO FIX MY BLINDS!! NEVER USE THE CLEANING AUTHORITY THEY WILL DESTROY YOUR THINGS ABD NOT DO THE JOB THEY WERE HIRED FOR!!! read more

Terrible cleaning job! The floors and furniture were not touched! They cleaned the base boards and ripped through the three bathrooms. They charged me $350.00 and the house is still dirty! They refused to refund my money and offered to send someone for a half hour to clean the floors and the furniture - half an hour for a 2600 square foot house - 4 bedrooms, 3 bathrooms, large kitchen, separate dining room, large family room, living room, office, hallway and entryway and laundry room. This offer was an insult to my intelligence! I would rather clean the entire house myself and invite Jay, the manager over to see what a really clean house looks like! Very dissatisfied customer! I still want my hard earned $350 back!!! read more

I DO NOT RECOMMEND ANYONE SPEND MONEY FOR THIS JOKE OF A CLEANING SERVICE!!! PAY WITH CARD SO YOU CAN DISPUTE CHARGES!! They did not clean ANY what they were asked to clean. We called to complain, they came back to only clean one out of the multiple things they neglected. On the "re-clean" they did not clean the ceiling fan blades, the walls still have tons of cobwebs and dust on them, cabinets have oil on the face of them, they didn't even wipe the back of the stove where oil splatters on the wall, and more. Both last week and today they were SPECIFICALLY asked to clean the surfaces of all walls and cabinets, but they failed to do that on even their second attempt.. very disappointing I wish I took more pictures of the mess before I cleaned what I thought they got paid to clean. I DO NOT RECOMMEND ANYONE SPEND MONEY FOR THIS JOKE OF A CLEANING SERVICE!!! read more

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wouldnt recommend the service. the brochure or agreement and the actual work doesnt match.

8/7/23- I received a call from a gentlemen named "Jay" who was confirming my cleaning appt on Friday the 11th. I explained that no, I had an appt for a facetime call. After a lot of confusion and price differences he was quoting me from a year ago, when I had just made this appt in July and had a new quote. "Jay" had no record of any of this information, put me on hold to find out more information. After he came back and still not getting any straight answers and him continually cutting me off and I asked him to stop several times and let me speak and was told not to tell him to stop, I asked to speak to his supervisor. He then transferred me to "Spencer" who claimed to be "Jay's" supervisor. I explained that there was a lot of confusion and was trying to figure out what exactly was going on. One of my concerns was it seemed like the left hand didn't know what the right hand was doing. He explained that the estimators were out on Thursday and Friday. I explained that I understood that, but that was not what was relayed to me. He got very agitated with me and at that point I explained that if this is how his company did business, I did not want to do business with them. That calmed him down and we went to try to reschedule. At first, I requested Tuesday and then decided that was not going to work for me. I then asked if his estimators would be available on Thursday or Friday or if they were just no longer working those days. He went off on a tangent and said I don't think we want to work with you, and I agreed that this company was not who I would like to do business with. I at that point asked who the owner was, because I would like to let them know how their employees were treating people and he explained to me that he was the owner..... I refuse to do business with a company that treats customers or potential customers this way. With my short encounter with them in just trying to schedule an appointment. I would be very wary of having an issue to have to talk to them about and being treated this way. read more

Blown away , I've never seen this house so clean. I didn't think it was possible to get this old place so clean but they sure did .

I contacted the company after seeing there services advertised I think on Facebook. I used to use Green Valley Maids which at first did a really good job and then slowly got worse and began to cut what services they provided. Everyone in my home is very busy and things the deep cleaning that needs to be done is not something anyone wants to do. Jennifer who is the new owner of the Henderson location came to the house and had a discussion with me about my families needs. She asked great questions which helped us customize the cleaning plan. They have come to my house now three times and every time I have been pleased with the results. The people who come are friendly and Jen does an excellent job of communicating with me via text prior to arrival and after. I am so pleased to have found this company. I love love love the fact that each time a specific area receives some extra TLC. I highly recommend Jennifer and her team!!! I have had Team 7 and Team 3 both did an excellent job!! read more

I've been using The Cleaning Authority for about two months now and I LOVE them. I have gone through many cleaning services in the past which have all caused issues (breaking my stuff, not so diligent cleaning, etc.). I have had zero issues with The Cleaning Authority and my house is always very clean. I love that they provide a checklist each time to tell you what they focused on for this cleaning and what is coming up for the next one! Team 3 is amazing and I hope they continue to send them to me. I do recommend the bi weekly cleaning to keep your home consistently clean- this is important to me as a busy working mom! They also have an app that tells you the next date of your upcoming cleaning and allows you to auto tip. My only feedback is I wish it indicated the time slot. I definitely appreciate their services! read more

Please trust the previous reviews and don't make the same mistake I did and call them. I made an appointment online (before I read their reviews). The owner did arrive on time, gave me an estimate and I signed an agreement. They were supposed to start this week and no one has showed up or called me. This has obviously happened to many others so it seems they really don't care about new customers. Find someone else. read more

I'm writing this review as a potential customer who researched companies, called ahead 3 weeks and had 5 phone calls with this company in an attempt to schedule an appt. I requested a 3hr block of time on a specific day...for which they told me they had time on that day. They asked if I needed a specific time and I said I was very flexible, meaning they could come any part of the day. I only asked if they could let me know if they were coming in the morning or the afternoon (so I could plan other things around this appt) and lo and behold, was told that this wasn't a good fit and to go find someone else. I was stunned. What a complete waste of time...oh, and they wanted full payment up front. They called it a "down payment", but it was the full amount. I've never had a housekeeper in the 13 years I've been here using them, ask for that. read more

I've been using The Cleaning Authority for a few months and I am so happy with their services. Jennifer came gave me an estimate and the ladies were here in two days. My sister was coming home from the hospital so they made sure the house was all ready for her. But then every visit after that the house looked as great as the first time they cleaned it. I would recommend them to anyone who need a cleaning company. Great group of women and good prices. Thank you Jennifer for working around my sisters PT and everything else Lorena, Delia, Jazmin and Elsa for always making my house sparkle. read more

Terrible, they charge top dollar for mediocre services. One cleaner leaked oil from their car on my driveway and the same day left a man size dump in my bathroom that stunk the whole house. When they left I had to clean the bathroom and the driveway. So I should have canceled then but I let it slide. I have to make sure I'm here to let them in so even though I work nights I have to get up early to meet them. I'm frequently out of town and not always with in a cell network. I got back and got up early on Monday morning and no cleaners. I checked my messages and they had tried to reschedule but weren't able to get in touch so just bumped me off the schedule with a dirty just before the holidays. I called and got an argument and a few excuses. Then they told me I cancelled services until next year. After a few more excuses I asked just find out what happened and call me back. This was the owner by the way. The owner calls back and apologizes for the missed appointment offers some other day to come by then throws out a couple more excuses and tells me how busy they are but gives no reason for what happened. Now I have a headache and a dirty house. Thanks for nothing read more

I have been using Cleaning Authority for approximately 8 years. I have been with them with the previous owner Ode and the new owner Jennifer. I have had nothing but great service from them with reasonable prices! During the transition to the new owner, Jennifer was amazing! She came by, introduced herself and asked if there was anything they could improve on. I am on a regular schedule but if I need to change time/day, they are more than flexible! I have the same team every week, Team #6! They are the best!! They do an excellent job and very detailed! They also love my dogs and even put up with one of them stealing their rags all the time!! Lol!! Go Team #6!! read more

Excellent. I would give 10 stars if they let me. Team 8 does an awesome job. It feels so great to come home to a clean and sparkling home. I highly recommend them. Thank you for a great job read more

Team #3 was absolutely amazing! They are very professional and take great pride in the work they do. Their attention to details truly sets them ahead of others. We highly recommend them! read more

I've been working with the best of the best. Team 2 - Elsa and Jazmine. They work so hard every single time. My home is smiling when they are done - and so am I. I'm very particular and these ladies just keep on pleasing this cranky old lady. I am very thankful! They need no supervision and they hit every single base and then some! They are extremely thorough. I've been working with them for months now and don't see this guilty pleasure being given up any time soon. Thank you ladies - you are wonderful!!! read more

Team 4 is the best! I love coming home when they're done. It's like coming home to a brand new house! Thanks ladies!!!

We have used this service for years....have to give a shout out to Team #4, Lore and Delia for doing a great job on our house yesterday! The place really sparkles. The manager, Jennifer is also to be commended on her customer service....she has addressed our concerns and followed up to make sure we were satisfied. read more

Cleaning Authority Henderson has been cleaning our house for about 15 years. All the teams are professional and do a thorough job. They are licensed, bonded and reliable. We have Team 1 now and they are always on time, thorough, and friendly. read more

I have been using the Cleaning Authority for the past three years. They come to my home every two weeks and do a great job. I work graveyard and can only have the house cleaned in the afternoon. They are very accommodating with my schedule. I have read terrible reviews about this company but have not experienced the same in three years. They have access to my home on the day of the cleaning and they take care of business while I am at work. We have not had a single problem in three years. read more

We are happy with Adriana and Marcela team 14,they are super friendly and do a great job. We have no complaints, I would recommend the cleaning authority read more

Terrible customer service! I too should've checked the reviews before hiring this company. I found them via google, scheduled a consult online and the owner Ode did show up on time but I found him to be grumpy and impersonal as he walked through my house touching things without explaining what he was looking for. However, I was impressed that he was on time, had a professional folder with all of his company's details, said he was licensed and bonded, and most importantly that his company used all-natural cleaning products which was why I initially chose them in the first place. I told him I'd have to discuss the cleaning frequency with my fiancé and also see how we liked the cleaning job. I called to set an appointment and confirmed the price with Ode. The day of the appointment three women showed up on time. They spoke English fairly well and I have to say they did an excellent job. They must have been in my house (which is just under 3,000 square feet) for five hours. They pulled furniture out and did not cut corners. When they were done I gave them a check but they said that they were told to charge me the higher monthly price which I never agreed to. The owner called me and I reminded him we agreed to the lower price to try it out. A little shady but he accepted the lower price since that's what I was quoted when I made the appointment. We never set a follow up. Two weeks later I get a reminder call for my cleaning the next day but I said I never agreed to two weeks and we really weren't ready for it yet. Another two weeks later I get a second reminder call for my now once a month cleanings. Again, I never agreed to any cleaning frequency. I said I'd call when I was ready. When we were ready for our next cleaning I called and got their answering service. The owner called me back after hours on a Friday so I missed his call. I called back Monday and got the answering service again. The owner called back in a defensive tone to say that I cancelled on him twice and I reminded him that I never committed to a schedule. I informed him due to my travel with work that I couldn't set definite once a month cleanings and said well then you'll go to $70 an hour. I've never heard of such a thing for housekeepers. You can't charge customers by the hour because it's difficult to watch their every move and therefore the job could be dragged out to any length of time if they wanted. Ode (the owner) said well then you'll have to find someone else to clean for you and abruptly hung up. I immediately called back to express my astonishment at the rudeness and unprofessionalism of a business owner and said I'd write this review and was told I was blackmailing him. Yelp reviews aren't blackmail, they're intended to help others with a similar need. No other business would turn away a customer because they didn't require the service on the same date each month. Ridiculous policies and a highly rude ownership. We won't be using this service ever again. read more

Jennifer, owner of The Cleaning Authority-Henderson, has turned a 3-year source of irritation with mediocre results from several cleaning services into a biweekly pleasurable experience where the "routine" and "Special items" are well cleaned and sparkling before the Team members leave. Each visit the Team Members (Maria and Miriam-Team 7) present a one-page overview that outlines the regular and extra items that will be cleaned that day. Jennifer modifies these "work orders" as necessary. The team members are well-trained and appear to be equipped with everything they need to produce their "typical" excellent results. It is also worth noting that Jennifer has always been available to discuss/schedule any requests I have had. Here's an example of an atypical situation that occurred recently: The date for a family event I was hosting got changed from a Tuesday evening (my regular cleaning day) to Monday evening, one day earlier. On a Sunday morning, as soon as we recognized the new "schedule conflict", I dropped Jennifer a note asking if it might be possible to have my place cleaned on Monday as opposed to Tuesday. I also outlined that given the less than 1 day lead time, I certainly didn't expect that it would be possible to make a switch but figured there was no harm in asking. In a matter of minutes Jennifer acknowledged receiving my request and said she'd get back with me shortly...and shortly it was. In less than an hour, Jennifer had a team lined up and ready to be at my home first thing Monday morning. That's what I call great customer service. read more

They have been cleaning my house for 2-3 years. Recently, they changed to a new owner, Jennifer, and she provides excellent customer services and prompt communication. The two teams (team 3 Christa + Corey & Team 7 Yenny + Zamara) I have are also excellent. You can see they provide good training for new employees and therefore their services are consistently good. Also, I have to say the ladies themselves are awesome!! Thank you so much. read more

We love the Cleaning Authority! Team 21 Barbara and Nancy are awesome. They are always on time and when they clean our home it is spotless. Their attention to detail is excellent. I can't say enough about this company and these two woman who work for them read more

I called for an estimate and the owner, Jennifer, came over and did a detailed review of what I needed and gave me an fair estimate. Very professional and thorough. Team 2, Elsa and Jazmin, have been coming every two weeks for about two months now and the always do a wonderful job. Clearly, they are well-trained to clean and really know what they are doing. read more

If I could give this company ZERO stars, I would. Disclaimer, this is not about the quality of their cleaning services but rather about the lack of professionalism from the OWNER Spencer. I called yesterday to hire a cleaning crew for a move out. After speaking to the owner, Spencer, he told me that it would be $65/hr and that he didn't know how many hours it would take to clean the house. That's fine, he knew nothing about the house or how large/dirty it was. My husband and I decided to go ahead and order their services for today in hopes that three hours would be sufficient. I asked for a morning service, but all they had was afternoon. Spencer advised me that if anything should change, I should call to let them know and that they would be able to answer calls as early as 5:30am. That was the end of the first call. So, today, I spoke with my old landlord and she asked me to cancel the cleaning services I had put into place because she has her own people that she wishes to use. I called Spencer back a few minutes ago to let him know that I needed to cancel. When I said that I needed to cancel, he muttered "wow". How unprofessional?! You're the owner and you have the nerve to say "wow" to me because I have to cancel? And as if that wasn't bad enough, he then goes on to berate me for canceling. He says that he had to "move so many things around" so that I could have this service done. Well, that's funny! Yesterday he said his schedule was wide open in the afternoon! Why would you try to make people feel bad? Why not just take the high road and cut your losses? After he finished "punishing" me over the phone, he hung up on me. The owner Spencer from Cleaning Authority has anger management problems and needs some tips to deal with his temper and emotions effectively. DO NOT USE THIS COMPANY! read more

have been using Cleaning Authority for many years. I have been with them with the previous owner Ode and the new owner Jennifer. They deliver great service with reasonable prices. At first, since the transition, I had different teams at my home. All were very professional. But now I have Team #6 on a regular schedule. Its Carolina and Lorena, They are very friendly and get the job done quickly and efficiently. They do an excellent job and very detailed! We put our service on hold during the summer, while we are away. I hope we can get Team 6, when we get back in the fall. Thank you Team 6! read more

Corey Najar, I highly recommend her, she does a great job and she's liable and extremely gifted with her cleaning techniques.

Team 4 did a wonderful job cleaning our home! Lore and Delia were very professional and we love the way the house looks. They give it there best. Thank you. read more

Bill and Tina are our team for cleaning. They are always on time and always efficient. They do an excellent job.

Very unprofessional people. Waited for the appt for 2 months, answering service says someone will call you within 24 hrs or someone will e mail you within 24 hours. Noone calls. Then every time i call they keep on telling lame excuses. Its super ridiculous that i have to chase or beg cleaners to come and clean plus pay them money. Will never allow them to clean my house. If they are so incompetent and sloppy with calls and promises i can imagine what can happen when i deal in person. They need to stop sending their advertisement if they don't want business. read more

We have had issues in the past with the women who came to clean. Either they didn't clean to our satisfaction or they broke items. We have had Elisa and Yessi (team 24 I believe) for a few months now and they are awesome! We couldn't be happier with their service. read more

I also requested their services on-line and the owner, Ode came out, told me all that the cleaners would do and I agreed to give them a try. He told me he'd call to let me know when they will come and do the "big clean" then it would be every 2 weeks from then on. Perfect, so I thought. The women showed up with no notice about 10 days later and I was just walking out the door. There was no way I was going to leave complete strangers in my home without me being here. I called and spoke with Ode's wife and told her I was canceling because I am a caregiver and need a heads-up when they are coming. She kept making excuses for them, but assured me she would be the one who will call me. The 1st visit seemed fairly well until I looked under my couch, they did not even vacuum under the furniture! I called when I noticed and the headquarters answered and they assured me the cleaners should be cleaning under the furniture. Ode had promised the slider tracks would be vacuumed and the windows would be cleaned. They did not do that either. I was assured they would do this, Ode just forgot to put it on the cleaners' work sheet. Their 2nd visit, the cleaners did not speak English, so I couldn't explain what I wanted done. When they left, I realized the one closet door was completely taken out of the track and my husband had to unscrew the track from the floor to put it back in place. I have no idea how they did it, but I'm in the house, why didn't they tell me about it? I received my call this Friday to notify me the cleaners would be here on Monday. I missed the call and called Ode right back to tell him I was canceling their services. He did not ask why, he just said; "you're canceling the day before your clean?" I told him my son is in the hospital in the burn unit and I really didn't have time for this right now and I would have called sooner, but didn't. No a word about my son or anything. This is not the type of cleaners or company I want anywhere near my house. I hope the main company reads these reviews because it seems this one from Vegas is giving the company a pretty bad name. read more

The evening after the cleaners did their work I noticed my bottle of shampoo missing from the shower after getting in to shower. I called the company just after 8a the next day to make them aware of my issue. The office manager told me she would file a report and one of the two owners would call me some time today. At 2:30p I had yet to receive a phone call so I called Cleaning Authority to cancel my account. It was only after this action did the owner Spencer Diller call a couple of times to speak to me. At this point I had already hired another cleaning company and had no desire to speak to Mr. Diller. After the weekend, I called Cleaning Authority to ask for an email confirmation from them cancelling my contract. Mr Diller came on the phone to speak to me. I asked for two things....an email confirming my cancellation and a $20 credit on my most recent cleaning charge to pay for the shampoo. Mr Diller got VERY irate and at one point said "...it's not like a television was taken read more

We used them for about five years; and overall pleased even though there were some things that could have been done better, they did a nice job. The past few months things started going downhill. We have interior cameras and a security system that alerts when doors are left open. The last visit my front door was left standing open for about a half hour. We have indoor pets, plus fosters pets that we have been entrusted with their care. Thankfully on this visit, the dog was at the vet and the cats had been put into a confined area, otherwise, it would have been disastrous. I called the company after 10 minutes of the door standing open but it was 20 minutes later before someone came back inside and shut the door. My husband had been home the prior visit, and he realized door was standing open and shut it. Obviously we terminated service, but when the key was returned, we were disappointed at the lack of an apology. read more