RUN AWAY!!! I should've read the reviews more carefully. My experience seems to be the same as others. Upon moving into a new home, it was dirty and I want to move into a spotless home. They quoted me approx $600. By the time they left it was $900!!!. I do not live in a mansion. Apparently they have a 24 hour guarantee. By the time I moved in me and my stuff & started unpacking, it was a couple weeks. The amount of grime I found in places when I was unpacking was disgusting! The amount of cobwebs in all of the top of closets looked like cotton candy. How is that possible to miss? The photos say it all. They are no help when I voice my concerns so I am warning off any potential clients. DO NOT PATRONIZE!!! read more

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STAY AWAY from The Cleaning Authority of Maplewood! Their cleaning people damaged our Thermador stove top panel by denting it and dropping the burner covers on the front panel. The replacement part was over $350.00 and installation was an additional $500.00. The "supervisor" came to our home and took pictures of the damage and said she would speak with the owner Mr. Brix. It took a month for me to finally get to speak with him about the damage. He asked for more pictures which we sent. He then called the damage "minor" and said he would not pay for any of the damage AND he REFUSED to provide me with his insurance company information which I asked for so I could file a claim. I spoke with the Cleaning Authority Corporate offices and got the same response. I WOULD AVOID THIS BUSINESS AT ALL COST as I believe they totally are dishonest!! read more

We are very disappointed with The Cleaning Authority-Maple. After our last cleaning, I noticed many areas of our home that were never cleaned. I took the time to take pictures of many of these areas and sent a text with the pictures and said I was unhappy with the lack of cleaning done. The areas I took pictures of and sent included: all bathroom rugs never vacuumed, bathroom floor had garbage and hairs still, loft floor had garbage, master bath and shower and shower door had mold and wasn't fully cleaned, all window sills not cleaned, bathroom sink had hair and dirt, kitchen sink and faucet completely untouched, mud room rugs not cleaned, doors throughout house not cleaned, floors still had dirt and crumbs. I received a text that said they would send the team back. I had plans and had to leave, so I didn't have time to go through the entire house taking pictures. The team came back and took care of many of the areas, and I trusted that they would clean our house more thoroughly. However there is still mold in the shower, the stairs banister never dusted, mud room sink and countertop never cleaned (this happened previously), side of fridge not wiped, master bedroom mirrors dusty, mirror in foyer dusty, living room tables dusty, kitchen table and chairs not fully wiped and lots of dust, windowsills throughout the house not done, ceiling fans not dusted, and bathroom toilet not cleaned. Thus, I we are very unhappy with the service. We have paid a lot of money for these cleanings and we expect the cleaners to do what our agreement states. Furthermore, we noticed a huge scratch on our refrigerator door and the lower cabinets below the sink in the laundry. My husband observed the cleaners' supplies (buckets, vacuum cleaner, etc.) stacked in front of the refrigerator and we both heard a loud crash and we assume their equipment must have fallen against our refrigerator and made the huge scratch. After reaching out to the company and sending many pictures, I did not hear back until 4 days later after contacting them again. The manager offered to look into getting our refrigerator repaired, acknowledged some tasks were still incomplete, and proceeded to tell me that I was confused about their areas of rotation cleaning system. However, I reviewed it again and my husband did as well. We completely understood their cleaning rotation system as outlined in our contract. She did apologize and said she looked forward to correcting these issues. When I responded and said I would love for her to look into getting our refrigerator repaired, I started getting the run-around from them. I finally heard from the owners 11 days later and they said they weren't responsible for damaging our refrigerator. She also dismissed our concerns that many of the cleaning tasks were still incomplete, despite their promise of 100% satisfaction guarantee. The owner's response and manger's response conflicted and we can no longer trust the cleaning authority due to their poor customer service, lack of cleaning, and damages to our refrigerator. read more

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