**this is an edit to my 1 star review I gave 2 years ago. We use The Cleaning Authority every other week. They do a great job cleaning my house. Sometimes I have to adjust my schedule so I don't have the usual crew, but everyone they send out does a great job. read more

TCA does an adequate job, for the most part, and that would be my first complaint. Because they send different people each week there is little continuity. If you show today's cleaners where the bags are kept for the bathroom trash cans, you'll be showing someone else again next week. This is frustrating because it takes time for a good housekeeper to be become familiar with a home, and the TCA model prevents that from ever happening. And speaking of the app, it lacks the capability for clients to send a message directly through the app! Come on, it's 2022. My biggest complaint, however lis that there is no set time to expect the cleaners each visit. We do every other week, and in the morning on the day of cleaning, the app will show an initial window for arrival. However, if you keep checking the app every 30 minutes or so, the window keeps getting later and later. This all translates to "we'll get there when we get there", which is very disrespectful of their clients' time and schedules. This is the reason we'll likely be looking for another option soon. read more

We've been mostly happy with this company. There have been a few things left undone but each time, they've immediately offered to come back and fix it. They check in with us after the cleaners leave to be sure the job was fully completed and they are always friendly. read more

I'd give 0 stars if I could! My comment ditto's all of Candy D's exactly! Too bad I began the service in November otherwise I would not have hired them after reading her review! Missed dusting, mediocre mopping, baseboards, vacuuming, etc. Don't let them fool you that you get a consistent cleaning teams. Since November all my teams have been different! The owner is not willing to work with you or compensate for work not done - always an excuse. And the price is outrageous - $160 for 1 hour and done badly!! They have zero attention to detail! Left dirt on kitchen and family room floor that I could remove with my fingers. Customer service is awful. Stay away from this company. I will be looking into small businesses for my cleaning needs. read more

I would steer clear of this business. The prices are sky high and for the quality of the work, it certainly is not worth it. They oversold me on basic services that the cleaners did not do. Poor customer service as well. There are plenty of other great, small businesses in the Arlington Heghts/Mt Prospect area that deserve the business. read more

Beware of frequent ownership changes and multiple price increases. In addition, their price structure is misleading. The current owner focuses more on new customers than retaining long term customers. He made it clear that he "inherited" my home from a different location and came off as if it was a nuisance for him. He was arrogant, as if he was doing me a favor by including my house in their rotation schedule. I was supposedly given a discounted rate by one of the previous owners. It seemed this current owner would much prefer to price gouge me as he apparently does with new customers. In fact if you are unhappy, instead of displaying good quality customer service, the owner will actually encourage you to find quotes elsewhere. He was extremely condescending and quite rude toward me. As far as the cleaning results, the teams were very nice but were different nearly every time. They would do a good job; however I often had to call for an eta because the app would not be accurate. I am disappointed that the company does not appear to value their customers at all. Plus, at any time, prices can be substantially increased. The company has poor communication and is a waste of money. read more

I'd give negative 5 stars if I could. When I called this company to ask about their services, and if they matched my needs, I was told by their manager that yes, they could meet my requirements. I even made a list for the crew before they arrived, and paid $320. They were two hours late, and several hours later they left. But they didn't complete half of the items on my list. They only cleaned some of the kitchen cabinets. They did not clean the baseboards, they did not clean the lighting fixtures, they did not clean the empty closets like I asked, or the medicine cabinets. And then they sent a receipt for an additional $526.67! For a total of $846.46 to dust and vacuum. Don't use them. Total scam. read more

So glad we found The Cleaning Authority! We've had some difficulty in finding a good reliable cleaning service and I think we finally succeeded! Just had our first deep cleaning "A" and we are very pleased. Julie and Aubri did a wonderful detailed job on our kitchen and bathrooms. Highly recommend! read more

The worst, least reliable cleaning company I have ever used. They charged me extra for the first cleaning so that they could do a thorough job, totally understandable. I have a 5 bedroom home, they were here for 1 1/2 hours and done! WHAT??!! Ridiculous, they missed the simplest things, like cleaning the kitchen counters, cleaning the floor in the bathroom to name 2 things (there were more) ugh!!! It was so bad that they sent over a second crew. That was great, so I decided to use them again. Two weeks later, a new crew showed up. When I got home they had broken a beautiful candle, didn't leave a note, not a call and when it came to them showing up again, they were a NO SHOW! Not a good company read more

I have used Cleaning Authority for three years now on a weekly basis. Early on, the service was only adequate and somewhat undependable due to understaffing. However, since Philip took over, the standards of professionalism, dependability, and cleaning has improved exponentially. Not only does the house get clean, but the teams are so friendly and concerned. Katie, Jeremy, and Nikki have been doing such a super job. Phil is living proof as to how important good leadership, training, clear vision, and professionalism contributes to a successful business. read more

Without question the worst experience that my wife and I have had in dealing with a cleaning service. After the first appointment, which was supposed to be a deep clean, there was food on the ground, the carpet was not cleaned and quite frankly very little was done for the price. I called and reported what had happened and was informed that it would be better next time and a follow up call would ensue. Neither happened and not only did it get worse, but the two individuals seemed to some how clean my entire house in 45 mins!!! Never use this company...they are dishonest and do not do the work. The literally come in, vacuum a few things, make your bed and walk out. Total waste of money. read more

We hired The Cleaning Authority to clean our new home before we moved in. They did not do the detail work that I requested. The cabinets and backsplash were not wiped down or cleaned, I'm still finding cobwebs everywhere, the doors (leading to my outside) were left messy, my stairs with dirt on them are still dirty. I hired them to do the work I did not have time to do before moving in. I paid $500 for their service and now have to do all the annoying tasks myself. Nice ladies that were here, but it seems there was a lack in communication between the gentlemen that came and gave us our in home estimate and what he told them we wanted done. Very disappointed, will not be hiring them again. read more

Attached are just 2 examples of the awful cleaning service provided. This was a small condo unit where the renters had moved out and the owner was preparing it to sell. We asked for a one time cleaning and explained the need for the deep clean. The charge was $240 for 2 people/2hrs and then $60hr/per person thereafter. For a mostly empty 1000 sq ft condo I didn't feel it would go beyond the initial 2 hours. Well I was wrong. I was charged an additional $140 for their time and the place was still dirty!! Baseboards, sills, cobwebs and HAIR behind the toilets and more!! I was beyond words. This condo was now behind schedule to be listed for sale because I needed it cleaned! When I spoke with Jordan at the Mount Prospect office, she listened to my dissatisfaction and assured me I would be contacted bu the management. I asked that at the very least, the extra $140 reimbursed. I should've been contacted at the latest, the very next day. Nope. Therefore, I write this review in hopes to save others their time and money. If they respond, I will update the review. UPDATE: The company apologized for my bad experience, asked to have future opportunities with me to clean and gave a partial refund of $100. read more

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We had an initial deep cleaning of my parents home. The team was on time, did a very thorough cleaning of the kitchens and bathrooms, and a light cleaning & vacuuming of the rest of the rooms. The team was great and we would definitely like to have these two women back again. My only issue is that the price seems a bit high, but worth it as the kitchen actually looks like new! Thanks! read more

I have used the Cleaning Authority for many years. The cleaning was always so so. I changed teams more times than I could count. The owners changed a few times as well. I finally got a team that I like very much. Becca is always here. I have had Alondea work with her a few times. The two of them did a very nice job. They are friendly and thoughtful. If you want something a certain way they will go out of their way to do it for you. I would like to give an extra shout out to Becca. She has different people work with her all the time, as I believe she does training as well as cleaning. I am always home because I have three rescue dogs that I stay in a room with. I have seen Becca go out of her way to train every person she has worked with in a kind and caring manner, keeping in mind the things that I want done. Thank you Becca! read more

My experience with TCA Not happy with the service, not happy with the experience. Overall, the manager Eder Escalante, and the owner, Philip Diehl, were challenging to talk to. They wanted to rush the cleanings in my house as much as possible. They wanted to increase the price after the 4th cleaning, and the owner threatened to retaliate if I posted an online review of my experience with them. On 4/21/2020, after they visited my property, I received a quote for $139 for cleaning my house. I supply all the cleaning chemicals and cleaning clothes. They started cleaning my house on 6/01. After the 4th cleaning on 7/13, I emailed them concerned about how fast the cleaning staff was moving, trying to rush out of the house. They stated that "the amount of time the team is spending in your home is way more than we projected," and as a result, they needed to increase my price to $189. It looks like if I wanted a fast team that blazed to my house, I would pay $139, but if I wanted a quality service, I needed to pay $189. The team was taking 2 hours to clean my house. As per their comments they expected to clean a 3 story, 3 bedrooms and 3 restrooms plus common areas in less than 1 hour 15 minutes. The same day (7/13), the manager called me and tried to explain that they will see what they can do to leave the price the same way it was. I decided to wait to see what their plan was. On July 26 (the day before my next cleaning), the manager called, telling me that if I wanted to have my house cleaned, they would increase my price to $240. When I explained that there is no way I will pay $240, he said they will do it from $179. I told him that I would pay the $179 because he was leaving me no choice by calling me the day before the cleaning but that it was unlikely that I would continue with their services. I asked to talk to the owner, but I was told that he will be outside the country for months and that I couldn't speak to him. After the last cleaning on 7/27, I sent them an email telling them that I will not continue paying $179 per cleaning that they needed to decide if they will honor the price I was quoted in writing ($139) or if they will stop cleaning my house. I also told them that I was going to post my experience as a review. To my surprise, the company owner appeared and replied to my email (it is not clear if he was really outside the country), asking for a call with him. He called me on 7/30 at 2:52 PM, he was rude and unapologetic. He talked for minutes nonstop with arguments about "what happened," and he asked me not to post the review. He offered to return my last payment for me to consider not posting the review. He constantly cut me off, and when I asked him not to be rude and listen, telling him that when the other party is talking, he needs to stop talking and listen, he got extremely upset. He indicated that he was going to end the conversation because he was not going to allow me to tell him to shut up... I told him that when he was speaking, I was not interrupting him and listening, but he didn't like being told that. He tried to continue talking over me all the time, so I hung up the call because that was not a conversation; it was a monologue. At the same time, he literally said that if I posted this review, he would retaliate. read more

The Cleaning Authority team of Julie and Anna do a GREAT job of cleaning our house. They are efficient and so friendly! They go above and beyond to leave our house sparkling. Keep them coming to our house! read more

I signed up with Cleaning Authority about 10 months ago. For the most part I have been happy with the results, and when I am not, I reach out to the franchise owner, Philip, and what ever complaint I have is addressed promptly. Taylor is the regular cleaner and has a new partner each time, as she is a trainer. I am happy with Taylor's work. read more

I recently hired the Cleaning Authority to come and clean my home. I knew I needed help and, really, I just don't have the time to clean my home properly. Yesterday, Quinn and Grace came for my initial cleaning. I worked late and when I got home, I was so happy with how my house looked. They did a great job. I'm looking forward to their next visit. I just wish I did this sooner! Very happy with the results. read more

Grace and Quinn are terrific representatives of TCA. My house looks clean and smells clean when they are finished. I appreciate their efforts at my home. read more

I have to start with the fact that I went to The Cleaning Authority ( TCA) having high expectations that I considered justified by the high fees demanded for services and also by the very detailed description of what the services will cover. We have a large home, but professionally cleaned on a regular basis, uncluttered, no carpets. TCA of Mount Prospect sold me a deep clean for a pretty steep fee which I accepted , thinking I will get a very detailed ( as promised) spring cleaning. What I got was a lot less- maybe a regular cleaning at its best for a very high fee. Considering that the supervisor inspected everything and found everything to his satisfaction, I let go of the fact that I had to show him the dust in the corners and the untouched leather sofas. But I keep finding areas that haven't been cleaned and it bothers me, not just the money, but the principle of it. I called the management and requested a partial refund because I was misled in believing I will get a high quality detailed service. They refused a partial refund and what I was offered instead, was for them to come back- which I refused. I already spent an afternoon at home looking after my cleaning service, I didn't want the same untrained people to come back so I can show them what should of been done, that was the job of the supervisor who, it seems, is as under qualified as his staff. read more

We have been using The Cleaning Authority(Des Plaines) for about 9 months now and they are great! We have tried other companies before and it stressed me out to come home and have things out of place and find the job to be spotty. There have been no issues and Phil is great if we need anything. We makes sure we are happy, and we are! We give them an A+ read more

Extremely disappointed with this cleaning company. When my husband and I first met with Jo Ann Barnes, the owner of the Des Plaines cleaning authority, she seemed very professional, so my husband and I felt relieved- one less thing to worry about. However, we were extremely disappointed with their services. The first two cleanings were okay but the third was awful. They did not move a single thing, not even the 2 rugs in the kitchen. We found dog food and other big crumbs around and underneath the rugs. The countertops in all bathrooms and the kitchen were dirty. Our dining room table also dirty with food crumbs all over. They also failed to mop the floors- which were included in the service fee! The worst part is that Jo Ann, the owner was part of the cleaning team who came to our house that time. It's extremely disappointing that as the owner, she would think leaving a house in those conditions would be acceptable. Stay away from this company- terrible service!!! read more

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We contracted with the cleaning authority to do bi- weekly cleaning of our own home in January 2019. We have a 2 story, 3 bedroom, and 2 1/2 bathrooms. Our cleaning professional team is Becca and Alondra. Who continually do an amazing job cleaning our home. They are very well organized, caring, and concise when they arrive to do the cleaning task for the week. If our cleaning day falls on a holiday the office calls ahead of time to schedule a different day for cleaning. We highly recommend the Cleaning Authority. read more

I would not recommend. They came once and did not clean half the things they said they would (for example the bathroom floors and the kitchen sink were not cleaned). I called to voice my concern with the job that was done and was told I would receive a call back which never happened. I decided to give the company another chance and they cancelled at the last minute. I know no company is perfect but the complete disregard for costumer service was really bizarre. It was like they didn't even want our business. read more

The Cleaning Authority staff have always been on time and do an exceptional job at our house! The staff are professional and do the little "extras" I request on occasion. We have used this service for over two years and not one complaint about staff or service. They are careful and meticulous! Thank you, The Cleaning Authority! read more

Received a cleaning service for a present from my husband. Called this one and everything seemed great when they came out to talk about the up coming services. They messed up my first day of cleaning and left me sitting at home only for me to call them and then tell me that they messed up the day. Fine, lets just reschedule for the next day Then they came out. First of all they don't tell you when you set up the initial cleaning that there is a 2 hour window of when they will arrive. TWO HOURS?? Who can wait around that long. The girls came in and asked what I would like cleaned.... Umm the whole house like we had talked about. So they split up and each cleaned half. The woman who cleaned the bathroom and bedrooms did a great job! The other one, not so much. She "cleaned" the kitchen for over an hour with me catching her in her phone multiple time and leaving the water running the WHOLE time she was "cleaning". THen she proceeded to vacuum the house. Which was horrible. Nothing was moved, not even a chair. They tell you that the knickknacks will be moved and cleaned. Nope not done. They also claim to be a green company but they use comet to clean the bathroom and NONE of their products have any sort of markings or labels on them. Kind of shady Do yourself a favor and PLEASE use another company. Your house and wallet will thank you. read more

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Taylor and Meagan are awesome on this rotation. I love coming home to my house after it has been cleaned. They are super thorough and really give the floors and bathrooms a cleaning. Not my fave thing to do. I have a dog that sheds incredibly and when I get home it looks like I don't even have a dog. Thumbs up to you both !!! read more

We've used this company for over a year and are very pleased with the service. They are reliable, friendly, efficient and leave the house super clean! Highly recommend The Cleaning Authority! read more

I tried this service for 2 visits. They charged me $155 for the first visit and spent 3 hours in my house. Things like the shower door tracks were not even touched. The second visit cost me $100. The 2 maids spent a total of 1hour and 10 minutes here. None of the items on the kitchen counter were moved to clean, and I found a number of areas that still had dust on them. My toilets are always somewhat clean so they must have felt they didn't have to touch them. So basically if you want your house vacuumed for $100 they are the company to hire. If you want your house thoroughly cleaned look elsewhere. read more

I was given a gift certificate for $150, which Joanne said would be 2 girls for 2 hours. Great. She said if they finish early just tell them what else you need them to do. OK..great again. After 1 hour and 20 min, they had their stuff packed up and said they were done. OK...I asked if they did everything on the list and they said yes, it all looks great. I told them I should have another 40 min of cleaning and she said she would tell Joanne. After they left and given an extra $20 tip, I went into the kitchen where I told them I wanted Comet used on the sink and in the bathrooms and tub. The towel and Comet I gave them to use, was not touched! Sink was not done!! They used Orange Glo that I gave them to use on my wood only, on my my counter tops which made them all sticky!! If they didn't use the Comet, how did they clean my bathroom sinks and tub??? Well, they didn't!!! The window pane above the kitchen sink was still dusty after I moved a couple things! Told them I want my levalour doors vacuumed and wiped down with a wet cloth............they dusted them! Still dirty. Specified I wanted my kitchen cabinets wiped down with the orange glow. There was one cabinet that had a cake batter spill that I left on purpose, and it was still there. No cabinets done! The kitchen floor was not done. Im not sure besides the dusting in the other rooms and the floors in my bathrooms and office, what the heck they did!! No wonder they were only here for an hour and 20 min. P.S. I did receive a call back from Joanne this morning (day after) to apologize for the girls and she is coming here today to do the jobs the girls didn't do. That is a plus for the customer service side of the company. read more

The service is good and the rotation approach works well. The teams will change periodically but nearly all have done a good job. And the management team was very responsive when I requested a change in team one time. Karina and Sandra do a great job. read more

We have used The Cleaning Authority since Oct 2013 for my dad's house. They have consistently done a great job and always ask him if he needs anything else. Julie and Anna are always great to see walk in the door and even the granddaughter who is a young child knows their name and looks forward to saying hello. Fully recommend! read more

What a joke this place is, if I could give negative stars, I would! They claim that they use a "rotating" cleaning system to clean the house so that everything gets detailed cleaning in rotation, what a complete lie! The whole time they cleaned for me, I never felt satisfied, it was "just ok" most of time and sometimes just horrendous! They were never consistent and basically sent different cleaners each session and so I had to go over my specific instructions every time. They also quoted me 2 hours' worth of cleaning with 2 cleaners but never once did they clean for the whole 2 hours. I would see them leave after 1 hour or so on my security cameras. I kept being patient but then got tired of feeling ripped off and settling for "just ok" with all the money I paid for and I got rid of them after 6 months of using them. During those 6 months, I could see dust accumulate around my house. The last straw was when they scammed me at the very end, see below for details. When I hired a new cleaning lady, on her first clean, the rags she used were filthy and filled with lint afterwards so I knew that the previous cleaners did a terrible job cleaning! Here are some more specific details: During the first cleaning session, 2 cleaners were sent and one of them spent most of the session arguing very loudly with her child's father on the phone as my husband sat in the other room working from home. After the second session with a different crew, I came home to find the dirty cleaning bucket and supplies that had been dragged around the house on my kitchen counter, why they thought they that was a good idea is beyond me! After that, the toilets were never scrubbed cleaned, the floors always looked dirty. Another time, my range hood was damaged. I could go on but that would fill a book. After going through multiple cleaning crews and receiving many complaints from me, the owner of the franchise herself then started cleaning my house for a few sessions and those sessions were ok. On the very last cleaning session, 3 cleaners were sent, who looked like teenagers who could care less about cleaning. They left my house after only 40 minutes of cleaning which would equal to 120 minutes of cleaning with 3 girls when I was promised 240 minutes. I texted JoAnn Barnes, the owner of the franchise at the time, to check in on their work as I was not home, no response. I came home to find that the kitchen was barely cleaned, a piece of food that I accidentally left on the fridge handle was still there, the master bath toilet was untouched and there were dirty footsteps on my floors that looked barely cleaned. So I texted JoAnn again to see if she would credit me half the cost of the cleaning session since they only cleaned for half the time they were supposed to, no response. I sent an email that night, no response. I waited a few days later as it was a holiday weekend and I knew the owner were busy with her kids off from school, still no response. So I then called 2 days later to find out that JoAnn had sold the franchise as of 5 days ago and she didn't even bother to tell me. When I asked for a credit back for the previous session, the new owner apologized and stated that because it was in the previous owner's account, he "was unable to credit the charge" but offered a discount for the next cleaning session after he "retrained" all the cleaners. I told him "No, thank you" and to cancel my services with them. read more

I recently had my home cleaned by Stephanie and Katie. They did a wonderful job. They were pleasant and did everything I asked them to do. I would highly recommend these two girls as I was very satisfied with their work. read more

AWFUL CUSTOMER SERVICE don't go near them. I set up appt for estimate at my home on my lunch break, the lady was half hour late so I was late back to work she just blamed another customer said she would call me after 2 days to set up cleaning Appts. After two weeks I called as no one had called me I got no apology for that just told they were very busy and then told it would be almost three weeks before they could do first cleaning, again no apologies just complaints about how busy and cleaners out sick. Not people I want in my house UNRELIABLE. read more

I've been a customer for years, through some good employees and not so good, and since Phil took over, the service has become more consistently good - Danielle and Sara did a great job on Wednesday - they are friendly and polite, and even though this was their first time at my house, got right down to business and were done in 2 hours. Totally satisfied. read more

Philip Diehl, the owner of the Des Plaines Cleaning Authority came out on the initial visit and was very professional and detail oriented with his questions. My husband and I thought the initial deep cleans were done very well. The team took their time, staying past the two hour mark to get the job done. We do a monthly clean with them and find they do a great job. Today our team was Mercedes, Jeremy and Katie. They all worked hard to clean the items on the list. Perfectly happy with their performance so far. The workers are kind, pleasant and I'm able to communicate directly with them which is very helpful. I find their website very helpful as well, not only to make payments but to see what will be cleaned next, etc.. We do a lot of cleaning ourselves but need that monthly boost to keep things looking good. The Cleaning Authority has been affordable, trustworthy and hard working. They are also very kind to my dog and cat, which gives me peace of mind. I would recommend them to anyone looking for some help with cleaning. Carol Coons. read more

I have to say - I have been through more than 10 cleaning companies in the area and The Cleaning Authority beats them all hands down. Both Fashionette and Aileen cleaned my home this afternoon and it was SPOTLESS. My floors were super clean, my couch nicely vacuumed, and bathrooms were spotless. I had been home for part of the cleaning and when I went upstairs to grab something, I saw Aileen on her hands and knees cleaning our bathroom floor - this team went above and beyond and I can't thank them enough for all their hardwork. As a full-time working mom of three with two little ones, the joy it brings to have a clean home for the weekend and a little time back in my day to spend with my family. For the record, I am beyond OCD with my house, and can't stand to see even the smallest speck of dirt on my floors. If they meet my standards, I promise whoever is reading this, this team will meet yours!! Fashionette, if you ever read this, thank you for bringing a smile to my face everytime you come! read more

I really-really regret not looking up on yelp the reviews for this service before signing a contract with them! Be aware: this service is a hoax! They say they have this rotation model, when with each regular cleaning they'll pay extra attention to certain areas on a rotation basis: bathrooms, kitchen, living areas, sleeping areas. So I liked this idea, since just regular cleaning is not enough, you always want to get some extra-cleaning once in a while. So, they give pretty good estimate for regular cleaning, competitive with other services, but for first 2 they add $75 (with coupon $50), so, for example in my case it was $100 regular cleaning, but for first 2 cleanings $150 each. The idea is to bring your home up to level for regular cleaning. I was very excited and it all made sense to me. They came for the first, thorough cleaning (again, the one that is 50% more expensive, because it's supposed to be thorough and detailed). When I came home I basically hardly saw difference vs the condition I left the house to them. My half-blind 80-years old Grandma is doing better job of cleaning her house. Very sloppy dusting, not getting to the corners. I had a book on my stand and little paper - it was in the same position as I left; they quickly dusted around it. There were so many missed spots, I lost count of them. Called the owner, he agreed to send the team to "patch some areas". When they came, my husband had to show them the same areas 2-3 times to clean. They still missed the spots. Funny thing: he pointed at my nightstand that it needs to be properly dusted, especially shiny base and left the room; when he came back he saw they cleaned my nightstand, but not the dresses nor his nightstand, so he pointed to those pieces too. Floors were vacuumed and moped only on open area, meaning, no vacuuming behind the doors, nor under the couch. Needless to say I canceled the service. Spent too much time, money and energy on interacting with the service. I doubt anybody is using them on a regular basis. It's just a model to up-sell the initial clean read more