Five-Star Review for The Cleaning Authority - Cary, NC I hired The Cleaning Authority to clean my apartment in Cary, NC, and today was my first visit. They completed a full deep cleaning from floor to ceiling, and the difference was noticeable immediately. The company sent a team of two cleaners and a supervising third person. They arrived on time. They communicated clearly. They were friendly and professional throughout the entire visit. They used non-toxic cleaning products, which matters to me. My apartment looked and smelled clean without harsh chemicals. The team worked with care in every room. They covered details I would not have thought to ask about. The floors, counters, appliances, bathrooms, and baseboards were all cleaned thoroughly. I felt confident that they took pride in their work. I have scheduled recurring cleanings every two weeks. Based on this first experience, I do not regret the decision. If you are looking for a dependable cleaning service that delivers quality and communicates well, The Cleaning Authority deserves your consideration. Five stars. Three Months Later: I'm still pleased. read more

I requested a one time cleaning. The response was very fast. However, since I would not commit to multiple visits they could not help me. It does not speak well of their customer service. It comes off as greed. My need should be just as important as the multi-user's. For all they know, I'm a "shopper" or waiting to see the quality of their first cleaning of my home. Very unimpressed. read more

Well, they were the only cleaning service willing to provide a free in-home estimate...others refused to meet at my home for an estimate. However they are VERY EXPENSIVE do don't even do windows or light fixtures..so, no sense in hiring them. read more

Nora did an excellent cleaning job today. She came alone today and I was wondering how she could provide the service fully. BUT, she surprised me! Her work was perfect, thorough, and extremely clean in every room. She was pleasant and performed her service fully by herself. I appreciate her good work. Thanks to Nora. read more

My mother moved into a new home on 12/23. Her previous home was vacant and scheduled to be put on the market. Prior to listing, she hired this company to do a deep clean of the home to include baseboards. She left the home to allow cleaners the space to clean while giving them instructions to just close the door when they were done. On 1/6 my mother and I went to the home to ensure everything was OK as the realtor was coming on 1/7. No one had been in the home aince 12/26. We were disgusted when entering the home. It was filthy. Baseboards had not been touched. There was dust on the floor. Window ledges had dirt. There were spots on the walls ect. We had to cancel the realtor due to the state of the home. I have photos to show everything. I contacted the call center on 1/7 to file a complaint. The rep was great and said she would get someone to call me asap. However, that never happened. I did not receive a call. My mother was not called. Instead she received an email stating nothing could be done since it had been more than 3 days. That is unacceptable. The clean was not completed at all!! This job deserves a 100% refund. My mother trusted this company and paid good money for a service to be fullfilled only to be taken advantage of. read more

Trustworthy and thorough! Thank you for the proffessional cleaning in my home. You did an amazing job! I love the little touches you left (folded the toilet paper ;-)). You cleaned more than I realized and I am still noticing things you cleaned!! Great job. read more

Best cleaning service I have ever used. They are thorough, make sure they have not overlooked anything, and each time they come they have a particular area spend extra time cleaning. It could be bathrooms, floors, appliances, etc. They'll give you a quote and you can have them come as often as you need - every week, two weeks, three weeks, 4 weeks, etc. They have never disappointed! read more

UNFORTUNATE ENDING! Although we had a good experience for many years, we do NOT recommend them for the final cleaning prior to a move. Due to some last-minute changes on our end, we cleaned the upstairs ourselves so that the carpet cleaners could tend to the upstairs carpeting. This left only the downstairs tiled area to be cleaned along with one bathroom and the kitchen. Mind you, we had already swept and there was little to be done. The cleaners claimed it took them 2 hours to complete!?! They rarely spent 2 hours cleaning the ENTIRE 1,866 sq ft space let alone less than half of the space with NO furniture in it. We got distracted after our out-of-state move so never followed up after our initial phone call. Shame on us. So when they called today, we were told that it was "too late" to reimburse us anything. So, there you have it. So much for doing the right thing for a loyal customer. Just a heads up. There are other services out there. read more

The Cleaning Authority - Raleigh-Durham - This is the space BEFORE the final cleaning! How could this, the kitchen and bathroom (minus the garage) possibly have taken 2 hours? - Home Cleaning Near Me - Morrisville, North Carolina

We had our first cleaning last week. Nora and Gloribel did an excellent job and I'm looking forward to our next clean in 2 weeks. With both of us working I don't have time to do detailed things as well as I should and this is absolutely worth it. read more

Alejandra and Ingrid did a good job. They were on time and were thorough in cleaning.

The ladies did a good job cleaning, but I had challenges coordinating my initial cleaning. After three tries (three times the cleaners weren't scheduled as requested), they finally came, but even then I had to call and remind them that day. I also didn't like the products they used. There was a strong odor in my house that smelled like bleach. read more

The crew did a very thorough job on my home, mopping, dusting, deep cleaning. They were very attentive to detail, moving pictures etc to get every surface clean and neat. They got all around my faucets and fixtures, scrubbed shower and tubs. I'm very pleased with how my house looks and would recommend the team for southeast Raleigh. read more

Very bad customer service. They were so quick to come to my house & do the estimate. I didn't feel comfortable signing the contract immediately so I told the lady I'll call them back. I called on Monday with a couple of questions the lady at the phone is not able to take or answer any questions so she said she will have someone call me. I called again on Tuesday by the end of the day cuz no one called me by then & same story the lady on the phone can't answer or take questions but she said she will send a reminder that I called. No body called me till end of the day Thursday & when I called back & i told whoever picked up the story, she was like "there is nothing else I can do for you other than send a msg"!!! . They certainly don't care about customers read more

I had to call the company every time because food was left on my counters and my floors were not mopped. The bathrooms were not cleaned or mopped they left their hair in the sinks. The don't follow their sheets and get angry that you look st the sheet and check to see if they did. Each time they sent someone to clean after the crew didn't but why not send that person first! The last straw was when they showed up late I told them I had to leave I'd be back in 39 min and write a check. The lady demanded I write the check now. I was gone 30 minutes I got a phone call they are finished I got home in 5 minutes they were already sitting in their car ready to go! I got out of my car the lady got out and demanded I write the check outside I went inside none of the work was done right she screamed at me "You complain too much shut up I'm calling my boss!" She left. They wrote her up they are desperate for employees they keep them knowing they don't do their work and how they treat their customers. Spending less than 30 min on a 2 story house that takes an hour tells you what kind of job she did. They sent someone 2 days later to clean an apologized. Than I get a call after them not showing up our people are out sick and we don't know if you'll be satisfied with us because your too picky. I said I expect you to do what the contract says you will do and your brochure. I told never mind I will find another cleaner because anyone can do better than this. read more

I have had this company for about 18 months now and am very happy with the services they provide. I would like to give a special thank you to Melva and Elsy who work so hard to leave our home sparkling clean, you are awesome! read more

We have been customers of Cleaning Authority for 8+ years. Our Raleigh Office was absorbed by the Morrisville office about 4-5mos ago. Since this happened, our service has been terrible. They have zero skills in arranging schedules to those customers in the same neighborhood with their cleaning service. They tell you they're coming in an certain timeframe (1hr window), but they don't show up without a courtesy call. We're looking to switch our cleaning service. Website boasts "Manager of the Year in 2009", from my multiple conversations with this office staff I just don't see it. Stay away from this one !!! read more

I was interested in cleaning 4x a year and understood from the service that took my call that this would be treated as one-time cleans each time. The person that called me back from the local office said they don't do quarterly cleaning. She wanted to let me know so I could find a different service. I tried to ask a question about one time cleans and she hung up. So essentially they turned down my business 4x/year. She was a bit abrupt so I'm ok with not giving them my business anyway. read more