Dude just look at my photos. I am so, so, so happy…read more I'm not sure what level of service is normal since this is my first time using a cleaning service, but I wouldn't hesitate to recommend these folks to anyone. My place was decently clean/livable but disorganized, so I didn't know what to expect, but I certainly didn't expect such an amazing level of detail.

I paid for a deep cleaning and at first glance things looked great. However, I noticed that when I…read moreopened the refrigerator, she only cleaned a small bottom section where there was no food, but the other areas were left untouched. She didn't bother to lift containers or condiments to clean underneath it. She washed dishes and some dishes still had food spots on it. She did the bare minimum and was paid for a deep clean. Not sure what the differences are between the two. But I noticed she looked very tired when she came into our home at 2:30pm. While she was there I had to ask her to remop the floor since she left noticeable residue on the. I spoke with someone that offered for her to come back but I wasn't available.

Eva came today for the first time and I am so impressed. I do clean my place, but she took it to a…read morewhole different level of cleanliness. I live with a disability that makes deep cleaning very challenging, and her help means a lot to me. She is truly an expert in the art of cleaning. She moved everything and scrubbed every nook and cranny. The attention to detail was incredible, and my place feels better than it has in a long time. I am very grateful for her help and highly recommend her.

There isn't a clear pricing policy. The price initially offered to me was very expensive ($75/hr…read morefor 1 cleaner) compared to other cleaning services ($40/hr). When I pointed this out, the price decreased to $50/hr, which is a rate that I would've been happy to pay. However, I didn't feel that I could trust my home to a business exercising this type of strategy.

Jerri helped us design and build three reach-in closets and a custom shoe closet, and the…read moreexperience was seamless. Her ideas were excellent, and we truly appreciated her methodical approach. She took the time to measure everything and even accounted for the specific types and sizes of clothing we owned. Because of her preparation, the design phase was productive and highly streamlined. To our delight, the installation date was actually moved up! The crew was efficient, tidy, and professional. A special shoutout to Cruz, who was incredibly polite and made the day entertaining--it's clear this team truly enjoys their craft. With fair pricing and high-quality results, we couldn't be happier.

I'm soooo appreciative Closet Factory! From consultation to installation, everything was quick and…read moreseamless. Chris Larose is really the face of Closet Factory and truly, the best person to have representing this brand. He came by and spent a couple of hours mapping out our closets, the right trimming and color. I felt like he was super thorough and answered all of our questions. Chris came and met us mid Feb; quoted installation for March 11, which we were fine with but asked to be put on a list if there's a chance to install quicker. We were completely wow'd when we got the call that they moved up our installation date to Monday Feb 23rd!! Quoted for 2.5 days but it really took 1.5 days to install 3-4 closets. Our installers were Hugo and Juan - they were super nice and accommodating, put down these mats in our place so to protect the floors. They brought in all the materials and got straight to work. So efficient and so nice, we really lucked out. At the end of installation, we noticed a mismatch on shelving length so Hugo waiting for the new shelves to arrive and installed before he left on day 2. Overall, the process was super easy, quick, and accommodating. One of the best perks is that the materials came from Costco, so having a Costco CC came in handy with the % of money back at the end of the year. Thank you Closet Factory!!

I've been traveling a lot even tho I had a car accident in November where someone hit my car while…read moreI was at a stop. By back and hip have been in on and off pain. I have guest coming tomorrow and I just didn't want to risk hurting myself more while I'm feeling okay. Maidly got back to me quickly with my request. What I needed to be cleaned was small and important to me. I especially liked wanted my bathroom deep cleaned and all the floors as well. They did an excellent job!! I'm walking around barefoot and not feeling any thing below my feet. The staff were quick and efficient and I found the price was also just right. I look forward to having them return after my next upcoming trip! Check'em out, you will be happy!!

I didn't realize this is a matching service when I contacted them. I think their business model is…read moreto hire customer service reps from abroad then match you with local small businesses. This is a problem, because: 1. Each time I emailed, a different person answered. Probably 20 emails over 1 week were arranged before I could get a quote and schedule cleaning. Because emails would usually arrive late at night or around 2-4AM, I guessed the emailers were located outside of the US. 2. Phone calls are not effective. Email info could easily have been conveyed in a 5-minute phone call, but when I called, the representative didn't know anything about scheduling. 3. A third-party cleaner comes to your house. This means there isn't consistency in quality. The cleaners complained that there was too much work and that it would take a 2-person team 4 hours to do the work (clean 1.5 bathrooms, put about less than 10 dishes in the dishwasher). One worker did dishes only during this time (at $40/hr, that's about $4/dish). The other cleaned the bathrooms. And of course they finished in less than 1 hour. 4. Communication with the third-party cleaner was poor. After all the time I spent emailing about what would be included, none of the details they asked about were conveyed. This was part of the time I paid for, because 1 worker called their supervisor to try to get out of doing the work.