We had a wonderful stay at the Clement. The service was exceptional from start to finish, with a staff that was attentive, friendly, and genuinely committed to making our visit comfortable. The rooms were spacious, beautifully appointed, and impeccably maintained. One of the highlights was the all-inclusive dining experience. Every meal was well prepared, with high-quality ingredients and plenty of options for both adults and children. The atmosphere throughout the hotel felt calm, luxurious, and welcoming. The rooftop pool was one of our favorite amenities. It offered a relaxing atmosphere with beautiful views of the surrounding area, making it the perfect place to unwind after a busy week. The pool deck was well maintained, with plenty of comfortable seating. Overall, the Clement exceeded our expectations, and we would gladly return. Highly recommended. read more

I've been coming to The Clement Hotel in Palo Alto for a few years now, and it's one of the rare places that gets better every time. It's a true all-inclusive stay with meals, drinks, and snacks all covered, and the experience is just remarkable. Our first long stay was in 2021 when my wife had surgery. We chose to stay here for a week while she recovered. They had a wheelchair waiting for us when we arrived. There was a hand written welcome note. The room was spotless and calm. They anticipated our needs in ways we didn't expect, and it made a tough week a lot easier. The rooms deserve their own mention. Every room is a suite, with a living room and a separate bedroom. Lots of natural light, electric blinds, and plenty of space to actually relax. Bathrooms have both a shower and a tub. There truly aren't any bad rooms here. The service is what keeps us coming back. Many of the same team members have been here since we started coming in 2020, which says a lot. Sebastian, who's now the GM, Gayle, and Bernie have all been outstanding on every visit. Warm, genuine, and attentive. Food is always tasty, with seasonal menus and more variety than you'd expect from an all inclusive setup. Five stars, without hesitation. I couldn't recommend The Clement more. It's easily one of the best hotel experiences in the Bay Area. read more

The Clement Hotel Palo Alto - Beautifully decorated for the holiday. Comfortable living space to read or just relax. - Hotels Near Me - Palo Alto, California

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This is my third stay at The Clement and I shared with my family that I'm definitely going to treat myself here every 6 months! We (My family and I) decided to spend New Year's Eve and day at The Clement and what a great decision we made. We slept well and ate really well thanks to the top notch chefs! Shout out to servers Tania & Dulce, Chef Nikolai, chef Gustavo, chef Carlos, (chef Brian wasn't there, but he's excellent as well) Grateful to Catherine, both Bernie's and last, but not least. Mr. Sebastian! We missed Gayle deeply! I'm starting to feel like Clement is my second family! It's definitely a home away from home! Thank you Clement staff for your excellent attention, accommodation love and care. Happy new year. read more

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Unfortunately, I'm not a guest, but I happened to just stop by yesterday just to take a look around at this hotel after seeing it pop up in my feed quite often and I wanted to know a bit more about the hotel and it's features. The door was opened by Dulce, a lovely sweet young lady whom explained she was a server at the hotel. She was so kind enough to show me around the first floor of the restaurant, fire place, outside dining and their meeting room space. Then I was introduced to Katarina, who was super sweet and bubbly as well. Katarina showed me a few of the guest rooms and I just fell in love with them and thought to myself... this is exactly how a hotel should be. The club foot baths and even a tv in the mirrors, that's like living in paradise. This hotel is beautiful. I did find out that they're doing renovations for their pool on the top floor. I have a feeling that once it's completed, this hotel will be unstoppable for sure. read more

I would like to start this review with a bold statement: Staycations are a waste of money. I never saw the point of a staycation or how it would ever be worth it. I could never justify the price of a staycation when home was less than an hour away. The Clement Hotel in Palo Alto changed all of this. I knew my husband was up to no good when he had to start the conversation with "just hear me out ok?". My heart dropped when I heard the price, but he assured me it would be the ultimate all-inclusive hotel experience for the kids. I should also give you context on our kids' favorite part of a vacation: the hotel. I was very very very skeptical, but he rarely steers us wrong, so I put my trust in him. As soon as the kids heard about what their dad had in store with them, they were ecstatic and counting down the days of unlimited room service, hour long baths, an unlimited 24/7 pantry, and a drink buffet. I began doing some research on the hotel, what it had to offer, and what other people had to say about it, and I have to admit that I was starting to get excited too, but nothing close to the level of the kids' excitement. We packed our bags and traveled a long 30 minutes with our pup in tow. The moment we arrived, Bernie had been waiting for us and opened the door and greeted us. Check-in was quick and easy and he gave a tour of the pantry, "restaurant", and common area. We signed a quick waiver for our dog. This is one of the few trips with our pup, and this is by far the most pet friendly hotel, ever! We got to our room and we were completely blown away! We had a balcony, the longest and deepest tube we've ever seen, a shower, Jack&Jill sinks, tall windows, 2 TVs, and a fridge already stock full of premium juices and drinks. At this point I was slowly justifying the price and understood what my husband meant by "experience of a lifetime". Although the kids wanted to order room service, we opted to eat down at the restaurant since it was our first meal here. Thank goodness we did because we we got to meet Caty (Catherine): the best server. She played a huge role in our amazing experience at The Clement. She was always so patient as the kids ordered themselves, she never gave attitude or made us feel guilty for ordering more, and most of all you could tell she genuinely enjoyed making people happy and enjoy their time at The Clement. We also got the pleasure to meet Dulce for breakfast the next two mornings and she was amazing as well! The most memorable dishes were: - Poke Nachos: We loved this dish so much we ordered it for every meal (except breakfast). The tuna was so fresh, well-seasoned, and well-balanced. This dish was a fan favorite and quite literally *chefs kiss! -Winter Greens Salad: The Clement knows how to do a salad. The dressing ratio was perfect: not too heavy and drenched/soaked, but every bite had a nice tang. The salad is so well-balanced with savory, sweet, tang, and different textures. This was another repeat order of ours. - Pan Seared Scallops: Cooked to perfection! They had a nice sear, perfect chew, well-seasoned. Need I say more? - Soy-Honey Roasted Beef Tenderloin: This was hubby's favorite. The meat was cooked to perfect medium and the ginger squash puree was so special. - Parmesan Truffle Fries: Who doesn't love a good fry? Add a little truffle oil and you can't go wrong. The kids devoured these every meal. -Grand Mariner Yogurt Cake: The crème de la crème! I still dream about this soft, fluffy, moist, warm cake! It wasn't too sweet, had a nice tang, and just the perfect cherry on top of your meal. We got to try over 15 items from their lunch&dinner items and overall, nothing disappointed. I think the only thing that seemed a bit off was their Buckwheat Cavatelli; the sauce was delicious and savory, however the cavatelli had too much of a bite and seemed well-undercooked. Other than that, their dishes had the perfect amount of seasoning and good balance of flavors and textures. I didn't expect much out of an all-inclusive dining experience, but this blew my expectations out of the water and I catch myself craving their salad, poke nachos, cake, and FRESH-BAKED cookies. Yes, all caps were necessary--especially if you catch them stocking the cookie stand! Grab a handful, you won't regret it! The cocktails were all amazing too! We enjoyed all of their signature cocktails and their champagne. Their mimosa was one of my favorites; the citrusy blood orange flavor really shined! The cherry on top to our experience was Gail and the rest of the staff at The Clement. They truly make you feel warm and welcomed, almost like an extended family. They are all so accommodating and remember your name, room number, and to my surprise knew who we are before we even told them. Thanks to The Clement, I am a believer in staycations and hope to return one soon! You will not regret a stay here. read more

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The best way to spend my 50th birthday! It is a beautiful hotel, but what made my stay outstanding was the genuineness of the staff: Mrs. Gale, Domenico, Katie, Catalina, Cynthia, Tanya and all the kitchen staff chefs, including Chef, Brian, made it all worthwhile. As I walked into the suite, I saw the birthday balloons, the card, goodie basket the roses is on the bed displaying "50," and the message in the sand, what more girl asked for? Nothing! I've never been pampered so well! Having a chef cook my meals made to order was lovely. They sang happy birthday to as they held my favorite German Chocolate cake. I enjoyed a hot bath and slept well in the comfortable bed! Yes, friends and family know all about my stay. It's highly recommended. I thought I was fancy when I stayed at the Ritz Carlton in Monterey Bay, however, The Clement has shown a higher standard ofcustomer service. I would like to return when the pool is completely remodeled. I'd also like to bring my father. Thank you, staff and Mr. Clement for an outstanding experience! read more

Nothing but great things to say about this place. Stayed here with my girlfriend as a late bday celebration. The hotel is expensive but it is worth every penny. All of the staff are very friendly and make it a point to make sure that you have every possible accommodation. We got a complimentary upgrade when we reached. It is an all inclusive hotel so all food is included with an open bar as well as a pantry stocked with items. Food was incredibly tasty. We ordered items like the scallops, rack of lamb, broccoli cheddar soup, furikake tuna, beyond burger and more. Breakfast can be enjoyed from the comfort of your room or the dining hall below and is also complimentary. Entered our suite to find the staff has made us a snack basket as well as included a birthday balloon with champagne. Rooms are installed with automatic blinds, heated floors, huge bathtubs, bidets, and other accessories. This is a phenomenal place to stay for a romantic occasion, or just a getaway with your friends. Will be recommending this place to many. read more

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Best luxury hotel I've stayed in so far. We haven't parked at the front curb completely yet and we were already welcomed and greeted by Ms Gail and another nice lady (sorry I didn't catch her name) who helped us with our bags. Celebrated hubby's 38th bday and enjoyed the exceptional hospitality, delicious food by chef Brian and staff, 24hr access to the pantry, our luxurious room was so roomy with heated bathroom floors and a bidet!! We will definitely be back. Thank you The Clement read more

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Gail. She's the face of The Clement, a six-star boutique hotel. Mr. Chen (owner) and guest(s) that stay at The Clement are blessed to have her. She's the sole reason that I'm upgrading my rating to 5 stars.... Always smiling, welcoming, and delivering personalized service and gracious hospitality to ensure that every stay is memorable. On my most recent stay, she and Roarke went above and beyond by setting up a private dining area in the boardroom so we didn't have to eat outside in the cold for NYE. Tater Tot had his own area in the boardroom with a plushy bed and Voss water. Cynthia, our kind server for the night, even had the chef grill an unseasoned chicken breast for him. Many hotels claim to be "dog-friendly" but in reality they're just dog tolerant while charging an exorbitant pet fee with zero pet amenities. Not here - Mr. Chen, a dog lover himself, makes sure that they're well taken care of at his property. Sometimes the food can be a hit or miss (i.e. overcooked proteins) but it's generally good - the poke nachos and seared scallops w/ bacon beurre blanc are my favorites! I'm happy to report that breakfast room service has improved: https://bit.ly/2ZIPWji. The poached eggs were on point for my benedict and avocado toast. Ahhhh, that money shot of liquid gold flowing: https://bit.ly/37x4pS2. Cocktails and food service to the rooftop pool (w/ panoramic views) always takes time (30-40 minutes) so I've learned to call ahead in the suite before heading up. Problem solved. There's no such thing as perfect but The Clement comes close to it. Splurge-y but worth every penny especially for some remote controlled bidet action and relaxing in the soaking tub while watching trashy Lifetime movies (there's a built-in TV in the bathroom mirror). Erm, self-care. If you're looking for a quiet oasis on your next business trip, staycation, or self-care trip, look no further than The Clement! read more

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Very cute boutique hotel. Great concept to have an all-inclusive here. The staff is friendly and food is good. I wish the pool was open, but it's closed for renovations. Great for a staycation. read more

I decided to surprise the kids on a weekend getaway before Christmas. I was doing quite well all things considered. After starting a new job my life practically changed - not just the financial aspect of it. About 2 weeks before our reservations a survey was emailed to me. It's basically allowing the hotel to know a little about you and why you are there, any special requests and the likes. As soon as we pulled in the operations manager greeted us and congratulated me on the new venture. The check-in process was fairly quick and personable. I forgot the gentleman's name but after a quick tour of the lounge area, dining area, 24/7 pantry, the rooftop pool, and finally our suite we heard a doorbell. I opened it and came 2 very sweet guys bringing us the chocolate cake and chocolate milk I had requested. We were in awe w/ our suite. We loved the TV in the bathroom mirror, the Toto toilet, the beautiful bathtub, and spacious and modern shower stall. I loved the personal touch... the sand fixture welcoming us, the personalized letter welcoming us, and the snacks they filled the basket w/ things I have requested. It was time for lunch. + Tess ordered the burger + Gavin ordered the cheese quesadilla + I ordered the adult grilled cheese w/ house-made chips I think the kid's quesadilla looked a little sad but otherwise we had a very pleasant lunch. We then went back to our suite to relax and have another slice of chocolate cake (super rich and moist.. delicious!). I then took a nap unknowingly and woke up to see the kids relaxing and enjoying themselves. I tried to take a bath but after 5 minutes of just sitting there I took a shower to get ready for dinner. I really liked the bath salts... gave me that luxurious feel. We then went downstairs to dinner. + 2 kid's tenders (really good.. I stole some from Gavin) + poke nachos (fresh and delicious) + the beef something (really tender) I wish I had the appetite to grab Tin Pot Ice Cream from their 24/7 pantry but I was too full yet I couldn't stop eating the chocolate cake that we had upstairs. When we walked back into our room Gavin said, "my stuffed animals" then I wasted no time to tell him I left them on the bed. When I looked up I saw our bed made, the stuffed animals placed cutely next to each other in the front of the pillows, and 2 towel-like mats that said "goodnight" next to each side of the bed. Wow. The TV was programmed to be personable. I loved it. + the waffle + salmon eggs benedict + side of sausages + made my own omelette Perfect breakfast delivered to our room promptly at 8AM. It was a great post-workout meal since I found myself at the gym at 6AM. The gym is small but incredibly luxurious. If you do not have headphones or earphones, they have it! If you need phone chargers, they have it. If you can play the guitar you can bring it to your room to enjoy it. Each room has a guitar picked on the nightstand for your musical pleasure. Even my checkout experience was awesome. Thank you for the departing gift. My kids and I will never forget this experience. I will strive to stay here every 3 months because even though my colleague joked that I spent that much money to sleep (I took several naps). Little does she know my kids and I have been sleeping on the floor, now upgraded to a futon not too long ago. We move to our first apartment in 2-3 weeks. Hard work does pay off. I wish I can give the hotel and their staff 10 stars. read more

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My cousin had a Christmas party here last Saturday. This is a small but nice hotel. You can't come inside the hotel unless you are a guest....meaning...doors are locked and you better either be a guest or an invited guest by someone who is staying at their hotel lol. The staff are very friendly and very helpful. They had their lounge area and out door area set up for the party with different wines and champagne to choose from. They also had different trays of appetizers to choose from. Very yummy, especially their Lobster Bisque. I'm sure we were a little overwhelming at times for the staff with ordering a ton of drinks and more appetizers but nonetheless they were still very nice and helpful lol. I would totally consider staying at this hotel just because of how friendly their staff is. Great job, The Clement! read more

The Clement Hotel Palo Alto - Hotels Near Me - Palo Alto, California

We returned for a second visit with our kids this time around and the stay was as impeccable as the first. We felt so at home and there was literally no one else at the roof top pool during our stay which was amazing! The menu didn't change much from our first visit but it was fine. The food was good, the drinks were amazing and the service was top notch. We will return again and again! Thank you for making our so wonderful. Our kids loved it. They also gave us a mini chocolate cake for our daughter's 3rd birthday. We enjoyed every single minute of our stay. We will be back soon. read more

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I so wanted my long-awaited stay at The Clement Palo Alto to be perfection. I wish I could give it the five stars here, but I just can't due to service lapses. It's expensive, but it's all-inclusive of your food and drink and valet, and no additional tipping. I don't drink alcohol, so that aspect of the hotel's all-inclusive side is wasted on me. If you're a drinker, you'd definitely feel like this is a better value. ;) First, the good: - room is beautiful - bed is heavenly - black out blinds work great, I wasn't awakened with the sunrise ;) - the televisions are ridiculously large :o - mini-fridge in the room was stocked with various beverages as requested in a survey I filled out before my arrival - snack basket had some tasty treats (including things I mentioned in that survey), but oddly the only chocolate they had was a milk chocolate coffee and nut item (and I detest coffee) (and yes, I asked if there was any dark chocolate around and was given another package of these milk chocolate coffee things) - large soaking bathtub was aaaaaaaawesome - separate glass-enclosed shower was also great, and I appreciated how open and large the bathroom was (not at all cramped) - service in the dining room was very efficient and friendly - Cynthia was working both days of my visit and was awesome :) - when ordered from the dining room, food came out very quickly and exactly as requested - most of the food was amazing... --- seared scallops were perfection --- roasted duck was amazing and I loved the drizzle --- goat cheese agnolotti were light and flavorful (but the lobster on the plate was painfully overcooked) --- french toast was omg sweet overload but so tasty! --- tin pot creamery ice creams in the pantry were great, when available the less than good: - calling the front desk from the room or the rooftop deck was often an ordeal, with the phone ringing for a long time and then sometimes not even speaking with someone at this hotel - no staff regularly checking on the rooftop pool area - in particular, dishes weren't cleared away after people left, so you had to clean off the tables if you wanted the cabana. Inexcusably, the people in cabana next to me had left (a huge mess) at 3pm and their cabana was still uncleaned when I came back up at 7:45pm for sunset. - towels ran out and there were no bottles of water at the pool for hours on Sunday - I ordered food at 9:15pm, and it didn't arrive until 10:15pm - and even then, the order wasn't correct and I was too tired to try to get it corrected and I hate food waste. - I used the hangtag to pre-order breakfast, with requested delivery between 9:00-9:15am. It came at 9:20, missing a couple of items - one of which was delivered 15 minutes later and woefully overcooked (eggs benedict with hard yolk is sad!) - it took 3 requests to get a bottle of water at the rooftop pool! - unlike other yelpers have posted here, I did not receive any welcome note from the manager, nor personalized stationery, nor parting gift. - there's definitely a problem with how telephoned orders of food get to the kitchen (I saw a staff member write an order down and then walk it over to the kitchen - is there really no computerized order system here?). - some of the food was disappointing: --- beef tenderloin ordered medium rare was delivered to the rooftop pool completely well-done --- the lobster of the pasta appetizer was dried out and overcooked --- the sad eggs benedict with overcooked eggs and also overcooked salmon --- dessert offerings were limited, and the ice cream supply dropped very quickly (no mint it's its during my entire stay, and strawberry ran out too - and the tin pot creamery ice creams were down to just 3 flavors) It felt like the hotel was understaffed, especially given the level of service I expected at this price point. read more

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Amazing! Worth it! Loved this hotel, the customer service, the tub, the food, the drinks.. everything!

FAV HOTEL IN THE BAY!! Service was amazing! Food and coffee could improve but still good. All you can eat and drink (including wine/cocktails), personal chef making entrees, unlimited snack bar, 24/7 room service, valet parking, allllll included. Make sure to stay inside to enjoy allll the amenities. I can't wait to go back! It's worth the $$$ esp for special occasions. read more

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The Clement is a very special place. From start to finish this is one of the best experiences we have had in a small boutique hotel. Starting with our initial greeting from Vimal and then to our introduction to the very affable owner Clement Chen and the general manager Sebastian, as well as wonderful Gail, who brings guest relations to a higher level, it was an almost perfect stay. There are always minor hiccups at every hotel and they were addressed immediately and resolved. The executive chef Mark Ayres was enlisted by us to prepare a special dinner for us on our Saturday night stay and it was especially memorable. His eight courses were totally delectable and I will post some pictures. Suffice it to say that several of the courses compare to the best restaurants we have ever dined at. The chef has a great pedigree. The suite, although not large, was such an effective use of space and the accoutrements including personalized stationery and fine sheets, large screen TVs as well as a well stocked mini bar and even electric toilets similar to what we have at home and there is an espresso coffee maker and luxury Frette towels and robes, as well. The best part of it all was that everything and I do mean everything was included in the price of the room. Such an unusual and pleasing concept. We will definitely be back. read more

The Clement Hotel Palo Alto - Our tasting menu even included a fabulous caviar course! - Hotels Near Me - Palo Alto, California

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An Absolutely perfect stay. We will definitely be back. We loved it, our fur babies loved it. Nothing more to ask for. Outstanding service. We are well traveled and The Clement ranks as one of our best hotel experiences ever. Thank you to the fantastic staff. It was such a breath of fresh air. read more

The Clement Hotel Palo Alto - Hotels Near Me - Palo Alto, California

We came here in July to escape the SF fog and everything exceeded my expectations. Can't wait to come back for another staycation! I love the all-inclusive concept and service was excellent. Everyone was so welcoming and helpful. The food was more delicious than most Bay Area restaurants - the scallops were . Thank you, Clement team for the wonderful stay. We will be back! read more

We stayed here for the 3rd time and the Staff of Clement really do go up and beyond to provide that 5 star service. They deserve it across the board in the following categories: * service *food *cleanliness *Ambiance *privacy *accommodations I can go on.. All I know is that this is our to go spot for all of our staycation trips and I highly recommend them to all travelers and locals. Clement is the true definition of "Top Notch" read more

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Unbelievable staff!! Outdoor paradise on the rooftop! Sebastian, Gail, Tania and the staff are unparalleled to any other hotel staff. We are in love with the passion here. Hooked forever. read more

The Clement Hotel Palo Alto - Hotels Near Me - Palo Alto, California

Honestly the best hotel ever. Service is just top notch.. on a different level. The whole place is kept very well. Super clean and warm atmosphere. Wasn't expecting much from the food but it was absolutely delicious. Pretty much tried everything on the menu but my favorites were the beef tenderloin, seared scallops and the poke - Mouthwatering! Great selection of wine and other beverages. And they deliver food and drinks up to the rooftop pool. What more can you ask for ? The staff do an amazing job here. Everyone you encounter is so accommodating and go above and beyond to ensure you have a great experience. A little pricey but not really considering it is all inclusive and the quality of the food and service are A1. Only thing I wished they had are massage or facial services but you can book appointments with a spa nearby that comes directly to your room! Would recommend this hotel to anyone looking for a relaxing place to hang out or just a little staycation. Thank you to all team members, keep up the great work! read more

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Amazing experience, Gail and team did a fantastic job making my wife's birthday celebration very special. We will be back and look forward to the exceptional, luxurious treatment at this beautiful hotel. Rooftop pool is a great escape and food is delicious. All the staff are friendly, attentive and make the experience so nice. Thank you Clement team! read more

It feels so good to give 5 stars! My husband and I came here for a staycation/anniversary and it was one of our favorite hotel experiences. We were greeted with smiling faces and two glasses of wine upon our arrival. We were also upgraded during our stay which made it that much better! The all inclusive boutique style hotel is really one of a kind. We enjoyed our alone time by the pool, lots of drinks, late night ice cream, and yummy breakfast! read more

The Clement Hotel Palo Alto - Free cocktails! - Hotels Near Me - Palo Alto, California

With great trepidation I write this review, as I truly want to keep this place a secret! This is far superior than the finest cruise ship afloat. The owner of this priceless establishment must be quite a person because with the attention paid to the smallest minutiae to the most professional staff who truly embody hospitality it is evident that no expense is sparred no detail too trivial to keep their guest in feeling right at home in the lap of luxury. We have been to some of the top hotels in the world and not one delivers the feeling and experience of exclusivity that you bask in when you are a guest here. From speaking with the General Manager Sebastian and our personal concierge they truly went out of their way helping me plan and carry out a perfect anniversary surprise. I just cannot say thank you enough except we will be back and we will bring friends !! read more

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Great concept we love the place nice clean and great location Do have Tesla charger in house small pool..dogs areok read more

The Clement Hotel Palo Alto - My boys love it here - Hotels Near Me - Palo Alto, California

The service is unbelievable. Getting away for the night or the weekend is a great idea. Off sites for work is another terrific idea. The people are amazing. read more

The staff were so warm and welcoming, the suite's comfort and quality were unparalleled, the dining was exquisite and the location is perfect. It is a 10 minute walk from the beautiful Stanford University campus, there is great shopping one block away and it's only 10 minutes from Palo Alto Airport. I can't wait to return. read more

Wow, what a treat to stay here. This is a private luxury boutique style hotel that caters to your every need. The entrance is on the side with the valet. Reminder, there is no garage access, you have to ask the concierge to get anything out of your car if you don't remember to bring it with you. Once inside you can see how quiet and intimate it is. There is a fireplace, a dinning area, sofas and outside patio on the ground floor. The second floor has a nice gym area that has a bike, elliptical, treadmill, weights, and towels with a mini fridge. On the top level is the pool, sauna, patio, cabanas, and a shower. I love the rooftop pool because there are also heaters that you can turn on. One of the luxuries at the pool is that they stock the baskets with your favorite beverages on ice waiting for you and the pool towels are large and fluffy. We stayed in suite #34 and it was amazing. It has a king size bed, heated floors, a $8,000 toilet, a deep bathtub, walk in shower, a safe, and 3 TVs. I loved the vanity in the bathroom and the TV in the mirror came in handy for my 9 year old taking a bath and watching cartoons at the same time. The bed had lush down comforters and had 4 pillows, I could have called down for 2 more pillows but it was fine. I decided to order in for breakfast. They give you a menu to check off and hang it on your door handle with food you want and time you want it delivered. We opted for the egg white omelettes, bagels, muffins and juice. Since the room was already stocked with soda and water bottles we had plenty to drink. You can ask for your room to be stocked with wine or any other special requests. Although suite #34 is not far from the elevator we didn't have any noise from other occupants or the elevator. We did notice the sound of the vacuum but they clean the rooms twice a day so I can appreciate that. My favorite parts to the hotel was the hospitality from the staff. Everyone was so nice and so attentive. I left my camera in the armrest of my car and they went to get it and bring it to me. I was looking around the hotel and they took the time to find me and hand me my camera and not just leave it in my room just in case I needed it, that was nice. They even asked me if I needed a ride any where. Since the Standford Mall and other shops are within walking distance we walked for Jamba juice, a spa visit, and did some quick swim suit shopping. This hotel isn't your average hotel. It is all around LUXURY. I can't stress it enough that this hotel is by far, hands down, the most luxurious hotel that you can come by for miles in Palo Alto. The small details are considered with all it's occupants and it is so appreciated. I would recommend this hotel for special trips like a couples getaway, in town for business, or a staycation. You can't go wrong here, they earned every 5 star they receive. read more

This is our favorite hotel in the bay area. The heart of all the staff is full of joy and care. The location is the best, walkable to Stanford Shopping Center, Stanford University, and downtown Palo Alto. The value is super high considering that everything is included, all food, all room service, all snacks, all water, fully stocked open kitchen with local desserts. The accommodations are clean, modern, and well designed. This is a boutique hotel, so it specializes in privacy and special attention. The quality for this hotel is super high relative to the area. read more

Reviews are surprisingly consistent (and accurate!). Customer service is over the top. Facilities are beautiful and very high end. Couple of issues (elliptical wasn't working and our bath tub drain wouldn't close), and staff offered to fix them immediately. Great cocktails delivered to the hot tub. Trying to figure out if this is a family friendly spot. We went for a staycation to celebrate our anniversary, but we saw a few families with kids. We ate and drank enough to get our money's worth. read more

Totally forgot to rate-review, but of course this is nice, how could it not be? Private roof-top pool, private cabanas, private chef, cooking for you in the open kitchen, fresh CA cuisine, one bedroom suits inclusive of everything. No need for the secrecy: it's gonna cost ya! Can you get your employer to foot the bill? Nightly rate: $800. $40 resort fee per day. $114 and some change in taxes. Comes to $953 to overnight at The Clement, it's a thou a day basically. Enjoy the luxury! read more

Amazing. Let me first start off by thanking our personal concierge Caesar and Gail for going above and beyond to make our special stay here even more so wonderful. Also thank you to the supervisor on duty Bernie for the amazing service and hospitality he showed not only to me and my new fiancée but also our guest - which who coincidentally have become patrons of this hotel solely because of Bernie's attentiveness. Now onto the juicy details. Decided to propose to my longtime GF and had my eyes set at doing it a romantic hotel staycation. Had trouble finding hotels that would accommodate my request (Rose petals, Chocolates and a champagne bottle) but ultimately narrowed down my choice to Rosewood Sand Hill Resort and The Clement. I was more familiar with the Rosewood previously staying there and although the location and views are amazing The Clements staff, personalization, and service is bar none to anything I have ever experienced. Experience Breakdown : Food - 4.5 Stars - Lunch and dinner menu is amazing. Tenderloin is extremely tender and the lamb loin perfectly cooked. Scallops were perfectly seared and the poke nachos were amazing. Easily could've been a $150+ tab somewhere else. And keep in mind this was all included in your stay. *Mind blown*. Breakfast menu is OK - waffles were softer than I'd like and omelette was a little dry but besides that, everything was really good. Room - 5 stars - I've stayed at a lot of nice hotels (Ritz, 4 Seasons, Etc) but something about this hotel gives their room a lot of personality. Heated bathroom floors, huge tub and 55in Samsung TVs made our stay that more comfortable. Everything felt unique and personal which was perfect for this occasion. Stayed in our room majority of the time and didn't want to leave. Staff - 5 stars - Amazing. Tentative. Courteous. When no other hotel would take my request of setting up roses, chocolates and a champagne bottle for my proposal, The Clement and it's concierge did all of that ... and for FREE. Overall worth the $$$ and beyond. The services, food and goodies they add pays for the stay ten fold. read more

Agree with the other reviews: 5 stars is too low. Immediately upon arrival Gail and 2 other personal assistants (they were beyond Conceirge /Front Desk Managers) greeted us for an in depth tour of the 6 star services: basically every aspect of service is personally tailored to your needs. The most impactful items: a hand written welcome/thank you note from the CEO owner and a set of personalized thank you notes pre-printed with my name. Thank you Gail, Chefs Mark & Phillip, Sebastian and Riley. Best hotel stay .. ever! read more

Wow! Our power is out and we had no place to stay! From the second I booked the Clement on the phone I felt my stress level immediately evaporate. The receptionist was so comforting and sweet. Valet was a breeze, check in so easy, tour of hotel, so nice, gorgeous suite, prime location! They have thought of ever detail! I love that they are over the top with hospitality. They were aware we don't have power at home ((PGE outage)) and our child needed lunch for school. They proactively walked up to me a few hours after checkin and inquired his lunch preference for school and asked if they could pack a lunch! What a godsend for a nervous mommy dealing with a totally chaotic schedule. They cleaned his water flask too and even cooked our dogs fresh chicken for their doggie dinners. The dinner tonight took some time to be served but truthfully the food was lovely and so worth it! We love this place. We don't want to leave. Oh and they made me afternoon tea on demand and packed us a ridiculously large bag of desserts back to our room since we wanted to pig out. read more

This hotel is amazing great. Great services and great staff very friendly. The food was great and the design was very modern. Most of all the services are more then great. read more

Enjoyed a lovely staycation at The Clement Hotel in Palo Alto. The service, accommodations, and food is top-notch! The rooftop is awesome and features a pool, hot tub, and cabanas. I look forward to staying at the hotel again! read more

Great view of the Westin only stayed here because Westin was booked. Can't say enough great things about the Clement. Only thing I didn't like was the valet location. Not a great idea to send off your customers into oncoming traffic... read more

Very over priced and not what's advertised on the website! Don't let the Front fireplace for you. It looks like apartments on the outside and the bedrooms are extremely small. We look for a sweet they told us that we had a suite with a bathtub and she showed me three rooms before she was able to show me the right room!!! . read more

I don't even know where to begin. Similar to other reviews about this hotel, I want to give it a million stars. I literally started tearing up in the lobby because I was blown away by the genuine care from the staff. Gail was phenomenal. We received personalized notes in our room, including a hand written personalized note from the hotel President. The food was amazing, the drinks were never ending and it was the first time my husband and I stayed in an all-inclusive hotel in the States. I didn't know they existed! The hotel only has 23 rooms so the attention to detail and customers is off the charts. My husband and I were celebrating our anniversary so we splurged on this hotel, but it was worth every penny. read more