Do guy quoted me $800 plus for a unit repair 2 years ago. Come to find out the unit is not able to be repaired because it is out of date. I need a whole new a/c unit and will not allow home to install it from the bad reviews I read. I will go with someone else. A 1.7 review means you need to be out of business forever. read more

Absolutely horrible and incompetent!! Our AC unit is leaking water from a rusted out spot yet this idiot company told my home warranty company that it was due to physical damage then turned around and said it was from accidental damage in the same report. When I called to get some clarity on the issue the person that answered the phone refused to give me any info to educate me and literally told me it was his word against mine then admitted they never even addressed the rust and that's where it's leaking. This is a transcript of our call. I've also added a picture of the rusted spot where the water is leaking that he said was NOT normal wear and tear on an eleven year old unit. I am the only one that lives in my home with the exception of my disabled mother who I'm no way is capable of making it upstairs to the attic to mess with the AC unit. I'd also like to add I never touched the unit nor would I ever try to because I don't know anything about HVAC AND I have a home warranty and all I have to do is call them and submit a claim and they take care of things. Nobody ever goes upstairs to that attic so the physical damage is just nonsense. Do not use this incompetent company and because of their incorrect diagnosis my home warranty company is refusing to pay for the claim. I'm appalled that he didn't even offer to help me understand the situation and their supposed findings. Transcript of our call - "I was wondering if you could give me a lottle clarity on the diagnosis of our unit becaue I got a report back from the home warranty company and I don't know if I talk to you Participant Hello You before or not Do you are you familiar with our situation? Participant Is this the one that had the damage unit? You Well, I mean it depends on who says it was damaged but it's the one that's leaking water through the ceiling. Participant Oh yes ma'am how can I help you? You OK, so I'm kind of confused in one part of the email that I got from the home warranty company. It said the evaporator is leaking and then it says the fan motor is damaged due to accidental damage so then in the other part of the email that they said that you guys told them the indoor unit leaking extensively due to physical damage outdoor unit missing screws evidence of for entry which did not happen and it says someone tried to pry it open with a tool so my question is in the upstairs unit that's leaking the water. That's rusted out like the whole bottom is rusted out and that's where the water is coming from so I don't know how that can be physical damage or accidental damage Participant Oh well, that was our assessment. It's not normal wear and tear. You How is not normal like how does that happen then? Participant Yeah, we didn't. We did not address the rust but there's something you'll have to take up with your home warranty. You All right, I'm asking you if you didn't address that's where the water is coming from. It's coming from that? Participant Yes ma'am, we saw we saw evidence of physical damage You Can you explain that to me so I understand it better? Participant Yeah, on the coil You Where is the coil located? Participant Ma'am, you have to you have to be in touch with your home warranty that we don't have any bearing on that You But you're the one that sent them the diagnosis Participant session You diagnosis so that this is Participant Yes, ma'am You all right so they don't know either. They're just sending me what you wrote in that email Participant Well, if they have You report. Participant questions, you can have them call and we can discuss it with their authorization department You I really don't understand why y'all are being so shady like if you just can't tell me what's wrong with it so I can understand things better Participant This is not shady. Man is physical You understand it is you're telling me it's Participant damage it's your word against us I mean, we're yeah it's our You damaged. It's physical damage but like can you OK? Can you tell me Participant professional appearance and we're not gonna get another dispute. You where the coil is located? like did somebody go inside the unit? Is it in the unit like did somebody have to open it up? Participant Ma'am, ma'am, we're not gonna get a dispute with this. We've already turned in our report" read more

The Climate Doctor - where they contradict themselves saying it was due to physical damage turned accidental damage. - Heating & Air Conditioning/HVAC Near Me

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John and his team arrived on time and fixed an issue that another company overlooked. They were competent and professional. I am very pleased with everything and I recommend this company to all my friends and family. read more

They're a no call; no show. I called them 45 minutes AFTER their 2 hour appointment window. To get excuses, "we're not done with the work before you"; "we'll need to reschedule for Monday or Tuesday" (today is Friday and I have water pouring out of the ceiling). When I asked if that's what I can expect for the way they do business; I was hung up on. Yes, I'm angry. Yes, I've altered my entire day to wait around for these people. There's wasn't even an apology for inconvenience just a bunch of excuses on their poor communication and poor time management. Good luck or go else where! read more

The Climate Doctor - Heating & Air Conditioning/HVAC Near Me

This company is horrible...my home warranty sent him to my house and he didn't check nothing and said he could get to my unit to the attic to check it...He took a picture and it was a walk way to my AC unit...lair and from his reviews I' m not the only person seen this company as a problem... Scammers!! read more

They are a bunch of thieves and they will play you and try to extort you . They tried to Uninstall my unit after paid agreement when I wouldng pay extra cash out of pocket that was requested. read more

Placed a service request on my AC unit to repair a Shrader valve and add 1 - 2 pounds of refrigerant. They quoted $880.00 to make the repair. I refused. I called someone else and the job was done for $120. read more