There was an event going on at the mall which meant there was a DJ inside the coach store. The store is not nearly big enough for a DJ to be inside and blasting music. The entire time I was either yelling at a sales associate or my husband just to be heard. It was honestly an awful shopping experience. I would have stayed to pick up a wallet or something else, but since there was loud music I decided to get the item I had on hold and high tail it out of there. Although I'm satisfied with my item I will likely only purchase online going forward. I do not want to damage my hearing while trying to shop. read more

My husband originally got the wrong color purse for my Christmas present so we went by the coach store the next day to make an exchange. The color I wanted was actually sold out but we were able to find a compromise and the associate was very helpful. I forgot to get his name, but I really appreciated him! I was a little disappointed initially, but I'm really happy with my purse! Thank you guys for all of your help, I will be back! read more

A great place for a gift for mom. Every year, I get my mom a nice bag for Christmas. Coach is one of her favorites so I made sure to check on the store. I looked online before going so I had an idea of what I was buying. An associate was quick to greet me and immediately began to help me find the exact bag I wanted. She was kind and very helpful. They also do free gift wrapping in store. Be sure to ask for the free engraving as well! It's free for any bag purchased. read more

The Coach Store - Leather Goods Near Me - Lexington, Kentucky

I'm very disappointed with the quality and service experience that I recant had with Coach. This is my first Coach purse outside of a couple I have purchased from the outlet and this will be my last from Coach. This tote was purchased the summer/fall of 2015 by my husband along with the matching wallet for my birthday. I was thrilled to have my first Coach because my outlet purchases have always been worth the money and held up well over time. That was not the case with this overpriced Coach tote. After only wearing this Coach for a year (Dec. 2016-Dec. 2017) the straps began to fray at the top and the glue began to come off. When I finally made it in to the store to see what could be done, the "one year warranty" had past by 6 months and I was expected to pay 1/3 the cost of the purse (approximately $75 per strap) to have the same crappy straps fixed or replaced. The sales representatives kept pushing me to just purchase another bag instead because it wasn't worth fixing. If this is how Coach makes their money, with easily frayed handles, expensive replacement options, and not even a year and half use then I want nothing to do with them. Please note that all of my outlet versions have held up over 4 years, so save yourself the money and purchase the outlet version of what you want instead or go to one of their competitors! read more

See all

Updating this review to add another star because my husband went back to the store today and was able to get my card refunded. He said there was a very helpful lady working there today. I'm giving a 2nd star to this review because my initial visit was pleasant. This was, of course, when i was buying something and giving them my money. Much different story when i tried to do a return 2 days later. The salesman working really wanted me to look around and make sure there wasn't something i would be happy with, for an exchange. I placed my sales bag behind the counter, that contained the purse and wallet i wanted to take back. Back at home, i had placed receipt inside of the wallet for safekeeping. the receipt was still inside of the little card holder that they had put it in when i made my purchase. i never took it out. my experience with this salesman was not good. he made me feel like i was being difficult when i couldn't decide on something i liked. At one point, he turned his back to me and said something to a co-worker. I made eye contact with that co-worker and something on her face made me feel like he was saying something about me. it was probably some snide remark about how i looked because it was a lazy Sunday for me so i was there with no makeup on and my hair in a ball cap. I'm sure i didn't look like their usual clientele. I also ended up feeling like i was getting bullied into choosing a purse to exchange. When i commented that i felt a purse looked like an old lady purse, he laughed at me and said that purse is what he sells to 20yr olds and the pattern i liked is what old ladies purchase. If i said i didn't like a purse, he made a point of saying it was some magazine's choice for THE purse to have. He made me feel stupid and i just wanted to leave. I was done looking at purses and dealing with him. I announced that I didn't want an exchange so the salesman went to my return items to start the refund process. i was still in the middle of the store, talking to my husband. i did not follow the salesman to the counter. After taking everything out of the bag, he came over to me and said he just needed the receipt. The little receipt holder it was inside of was there but the receipt was now gone. We ended up taking the original purchases back with us, saying we'd check at home for the receipt. nope not there, which i knew would be the case. I never took it out of the cardholder. So now i'm stuck doing an exchange for a purse & wallet I'll have to settle on instead of getting my money back and finding one i love. Do not let your receipt out of your sight or off your person. I regret leaving my purchase behind the counter and letting the salesman take the purchases out of the bag while i was away from the counter. read more

I recently went to the Coach store in Fayette Mall in Lexington. My husband had purchased a Coach purse for me for Christmas. We had been at home in Florida for Christmas, and then returned to Kentucky where he works on Jan 6. As per local and state recommendations, I quarantined for 2 weeks upon return. After my quarantine was complete I took my purse to the store to return it. I must carry 2 epipens at all times due to severe allergies. The purse he bought me was way too small. The woman in the store first asked if I bought it at an outlet store. Her tone was condescending. No, it was not an outlet purchase. I have 10 Coach purses, and 2 are from the outlet store. I also have one that cost $850. I think if you like a purse, it doesn't matter where it was purchased. She told me all returns from Christmas had to be returned by January 17th. I was there on the 20th. Most stores allow until the end of January to return Christmas presents. I was not offered store credit either. She was rude and said it had to be returned earlier and there was nothing she could do. One thing she could have done was be pleasant. Polite. She did not do Coach any favors by her attitude. I WAS a loyal Coach customer. I will now take my money and loyalty elsewhere. read more