John Murphy is a fantastic agent, and provides stellar service to his customers. Office staff…read morealways responded right away and was always easy to contact, whether it be by phone, email, or text. Once I was out of state trying to get a car released from impound but needed insurance on the vehicle to do so. This was 5:00 pm on a Friday afternoon!! I called John Murphys's office and within 10 minutes, they were faxing me proof of insurance on that vehicle at the impound lot!! Truly amazing!! Not pushy or always trying to sell you more coverage. Rates were always reasonable, even after my multiple at-fault accidents. We had a good 5 year run but unfortunately, all good things must end eventually. I would 100% give him my business in the future.

I have been with John Murphy's agency for at least 10 years and I don't have one complaint. Any…read moretime I have a question or concern, they are quick to respond and even quicker to rectify the situation. Claims are processed quickly and simply. This is the best insurance agency. Even though my rates are high , the value and service are superb.

These reviews are all several years old. In actuality, if you go to Google reviews you will see…read morethat the current reviews are very negative. I'm not sure what happened over there, but forget about EVER getting a call, email or text returned. There are many reviews from other clients who also were angry about not being able to get any customer service. I was so frustrated that I ended up calling Allstate HQ and asked if this agency was still in business. They told me they were but transferred my policies to another Allstate agency due to my frustration. I'm a client and just needed some help reviewing and modifying my policy. They were efficient at one point in time but forget about that now. I tried for weeks to get through to somebody and never did. I would not recommend this agency. I now have an agent who actually answers the phone and returns emails.

We had the misfortune of getting Brett Clayton as our local agent. I don't honestly know why our…read moreprevious rep Ivan Booker disappeared; but our customer service went down hill as soon as Brett took over. Several months ago I called and left messages with him and his assistant for quotes on new cars only to end up calling the national 800 number for assistance. Turns out, Progressive wanted our business and we now have four cars on full coverage for what Allstate was charging us for two. I called Brett's office to cancel and guess what; left more messages. Again, I had to call the 800 to cancel. But, that's not the end of my term at Allstate. National customer service can ALMOST cancel your policy. Some sort of correspondence is then sent to Brett so he can call and try to save the customer. Yep, not one call which was fine. However, now we're getting calls from Allstate saying we're past due on our billing. An hour today on the phone to make sure ONE of Allstate's oh I don't know 3000 employees could finally get this sorted out. That cancel call was on August 1st; and they are still trying to take money for a policy that we canceled UPDATE: As of October 3rd, we're getting internal collection notices from Allstate stating that we're still insuring you even though you haven't paid your bill. The final notices are comical; until it hits my credit report and that's when I will seek litigation against Allstate and Brett Clayton UPDATE: Wifey called Brett to cancel today on 10-6 again, resolution center called me at 4:30PM to ask us to explain our issues. TOTAL blame is on Brett Clayton who didn't do his job. When is a cancel not a cancel? We were even CHARGED AFTER THE CANCELLATION FOR OUR MONTHLY PAYMENT! Those hands Allstate swears your in good hands with will literally SLAP YOU IN THE FACE AND YOUR WALLET!

Professional and efficient providing the best rate you can get. The overall process is very smooth…read moreand pleasant.

So easy to work with. Efficient, kind, and even gave me gentle reminders to complete tasks.read more

Could not be more disappointed in my service from Amy Maddox and her agency. Couldn't be more…read moreexcited to leave the service of these reps after they didn't cover my house for two different water bursts. Why would I stay with an insurance company, in a commoditized market? Also, instead of Amy communicating like an adult she choose to email instead of addressing things with me like a business person. However, once I escalated the issue everyone I spoke to at corporate was not only pleasant but had a strong empathy towards the situation. Would love to stay with Allstate after I've been with them for nearly 10 years but will never recommend working with Amy Maddox and branch.

0/5 stars will not recommend working with this company, absolutely run away from it. Amy Maddox…read morelooks at you like a sales number and a way to boost her commission vs helping people out.

Allstate Agent Catherine Murphy has always provided professional, courteous, personalized service…read more She provides all of our family's insurance needs and has courteous, well trained staff to assist her. What a great team!

CATHRINE WAS AWESOME!!! Highly highly recommended. I was with her for 18 months, and not once was…read morethere a hick up. No hidden fees. Felt like we actually built a friend ship through our policy. We need more people like this in the work force

Like many of the reviews here, horrible customer service. Simple changes off removing / adding a…read morecar seemed to be rocket science for them. On top of that, Jeffery insinuated with unprofessional passive aggressive emails when we simply wanted to know why we were not covered when we had PROOF of requesting to add on our 2nd vehicle. It's a disaster over there. And unacceptable for something this important. We are moving and switched to a much better auto/home insurance company. And happens to be cheaper with better coverage (and FAR better customer service). Wish we switched 4 years ago, verses giving this person our business.

Jeff has been my agent for five years, and I've had nothing but great experiences working with him…read moreand his team. There's a piece of mind in having a local agent handling all my home, auto, and motorcycle policies that I can't get simply buying a policy from the cheapest site online. The best part has to be the email correspondence. When I was considering a new motorcycle, all I needed to do was send Jeff an email with the VIN and desired coverages and in no time I had a PDF attachment in email with costs all broken down. And, when I screwed up and told Jeff the wrong VIN on the one I bought, he's cool as a cucumber and just made the change to my policy. The second-best part is the online portal. Sure, most major carriers have this today, but being able to pull all my info and check status of my policies and renewal and discounts and such myself is hugely beneficial. I don't want to call or email bothering Jeff with something like a Declarations page, and having that information available within a few clicks (and on my phone no less), is fantastic. Now, I've not had to file a claim yet, and I hope I never do, but I have every reason to believe that Jeff will be there to help me through that process if every the need arises. Bottom line, I feel like I'm in good hands with Jeff Dietz at Allstate.