I don't usually put names out here but Ms. Garia Roy was absolutely amazing to work with in my…read moreprocess of securing new insurance. Her professionalism, knowledge and consistency in making sure that all of my needs were met was indeed a joy. I am telling all of friends to consider working with for new insurance or if they are considering changing insurance to reach out to Amy Davis - State Farm Insurance. They are not just talk, they really work to get you the best insurance at an affordable price. (512-837-4210)

I've been with Amy Davis for 6 years now. The service has always been amazing, I've never had any…read moreissues. Angela always helps me out, she's great!

Lynn Osler and her staff wrote the book on customer service…read more I don't use "no service" cheap providers because my grandfather taught me you get what you pay for. But in the case of Lynn Osler, I get what I believe is more than I pay for. From regular reviews of my insurance needs to concierge service on those occasions when a claim is necessary, Lynn and her team make me feel well taken care of. I originally started with state farm decades ago with a different agent close to where ai lived. He kept burning through staff and I always felt as though I was helping to train his new people. When I learned Lynn was not only my neighbor, but with State Farm too, I moved all my policies to her office immediately. I never had an insurance worry again. She does the worrying for me and my family. You can tell by my review profile that I'm not the axe-to-grind entitled Yelper specializing in one-star reviews. My reason to yelp is to recognize outstanding businesses and let people know about them. Lynn's team IS outstanding. So, if you want to save a dollar or two, or need an animal mascot on your commercials, call the other guys. However, if you want a full service insurance rep that cares about more than writing a policy, and actually cares about your needs, call Lynn. You will be glad you did.

I was a client of Lynn Osler for ~5 years before recently leaving Texas. Apartment coverage, home…read morecoverage, auto, umbrella liability, etc. - lot's of changes throughout. The people in her office were always very accessible and responsive - even when I was leaving them! I highly recommend working with this office if you can.

Out of the blue I received a letter in the mail telling me that my home insurance was going to be…read morecancelled with no reason given. I called the agents office multiple times and could never get through to anyone. After emailing, the agent finally reached out to me via text confirming my phone number. He stated that someone would be calling me about the issue. However I never received a call. The following day, I reached out to the agent again via text and email and never received a follow up. I'm still waiting. In the meantime, I'm going to start looking for another real estate company for all of my policies.

Word of Caution - Avoid Allstate, you are not in good hands…read more TLDR: Biscoe Insurance finally returned my call after posting my initial reviews during the process and said "We don't know if we can change anything since we don't write the claims, but we will try". I then never heard back from them... Full Post: We had that hailstorm back in September, which damaged my roof with wind, knocked down a major tree, cracked a concrete slab I had in half, and even destroyed my fence. I filed a claim, and they sent out an inspector who showed up at sunrise, took photos, and left. I was declined because my roof was "new" and "had no damage". I called Allstate and got on my roof. After a brief talk, the adjuster said, "Well, I just haven't looked at the photos that closely, but the roof seems old and it's probably wear and tear. They said that we could send someone else to reinspect the house, and we'll give it another look, and that this person could even write the claim on site. After this call, I didn't hear anything for over a week, then I received a letter in the mail saying that I was declined. Furthermore, they included an estimate of the damage that occurred around the property, and it totaled under $1,000, including a massive downed tree that they said cost $194 to cut up and dispose of. When I called them back, they said that they had had a meeting with their managers and decided to decline me without a second look. I sent in the photos taken by not only my roofer but also the public adjuster, which circled and detailed hail and wind damage. This phone call led to another come-to-Jesus moment on my roof again, and they then agreed to send out a second inspector. The second inspector was supposed to come out and do an inspection with a local public adjuster I had met with and my roofing contractor. However, the second inspector showed up four hours early and did the inspection with no one else. Allstate received this second inspection and denied my claim again. We are now 3-4 months from when the storm came through, and Allstate is saying that the damage we are seeing is now just wear and tear... when before they said there was no damage because my roof was "new". They lied to me, sent unrealistic estimates of damages, and were impossible to get in touch within a timely manner. The local Allstate company never wanted to answer the phone or respond with updates on my claim. I was completely alone in my process against the local and national Allstate branches. They refused to quote damages at market rates, and I had to pay out of pocket for the repairs and then submit the receipts. I had a concrete pad that I was about to build on. It was cracked in half from the tree falling. They declined to repair the slab damage because the "structure" didn't have walls yet. They are declining all claims because we have had a string of major storms come through. When presented with photos from someone outside their "inspectors", they said that the damages shown were wear and tear when clearly it's hail damage. AVOID ALLSTATE... you are not in good hands. They are liars.

I've been a loyal customer of State Farm for many years now but will be leaving. They will not give…read moreme nearly enough for my totaled vehicle to go out and buy the same one (in other words they refuse to make me whole). Hours on hold, agents never returning calls or emails! I'm done.

I've had the pleasure to work with Marijane's team over the phone and had a wonderful experience. I…read moream a local austinite and it was very important for me to find a local agent, that I could speak with and resolve my current insurance issues. I had such a horrible experience with Farmers insurance (after being a member since 2008) and I'm beyond happy to be making the change over to State Farm! I felt a sincere connection over the phone - all of my questions were answered (even if they were silly to me, they did not make me feel that way) and all of my needs were met. It felt great to know that I can speak with an actual person on the phone versus a customer service line where I'm transferred or put in a queue to be called back, before I can speak with an agent. Being able to have quick contact with someone over the phone, is important. If you are looking for auto, home or life insurance, State Farm is the way to go :) Thank you again for all your help!

I found a local agent and he helped us to lower our existing policies by $4800 per year…read more 512-588-1444

An auto claim, in 2018. We were t-boned by a bad driver in Omaha. Our Car was totaled…read more Liberty undervalued it, and when I challenged that our adjuster just disappeared. We got a new one, all of a sudden, who said we were going to have a reduction, because the car's interior was in poor condition. It was a work car, for customers to drive with us in. It was immaculate. The soil was because the tow people stuck the torn of fenders and bumper parts inside the car back seat! So we got it esclated. Then Liberty "discovered" not only that the car had been undervalued but that we had a special coverage which required them to comp us for a car one year newer (same make and model), with about half as many miles as we actually had! So we ended up with an extra $4400. But we had to fight and fight and fight. A home hail damage claim, from last winter 2018... a year ago. Took two dozen phone calls, and similar number of long emails, escalation to a manager. A nearly endless battle. Finally got the check yesterday, got an email at 9:32 PM, asking me to do something about the check. AWFUL CLAIMS SERVICE. YOU HAVE TO FIGHT THEM FOR EVERYTHING.

This review is long overdue but I just had to make sure this was said...Rose Angela Rodriguez was a…read moreHUGE help when it came to shopping for a home + car bundle insurance. She was extremely knowledgeable, it was apparent she has been doing this for years. I never met an agent that took the time to call me and truly explain everything in such detail to me. I appreciated her kindness and how genuine she was the most. It was obvious she wasn't just trying to sell me and close a deal, but that she was truly trying to find the best options for me and my home and car. If you are shopping around, ask for Angela!

We received a quote from Angela Rodriguez for home insurance and appreciate the patience she had to…read moreanswer all our questions. She was knowledgeable when comparing current to new coverage. There were coverages our household was paying and didn't know until we spoke to her. Thank you for saving us money.

I always do comparison pricing when I renew my auto insurance; this year I struck the mother-lode…read morewhen I contacted Lindsey Malek @ TX Insurance. She found a policy comparable to what I had last year but @ a $300 savings! And her service is just superior; I did everything on-line and she made it super easy. Rare to get a good deal and great service these days!

The last few years (possibly longer) our business was treated poorly by our complacent, long-term…read moreinsurance company, one that we would have been with 18 years. Last year they ran out the clock and hit us with a $8k/mo premium increase (over double what we were paying). This year our renewals came around and, once again, the increase was outrageous, staggering in comparison to last year's increase. THAT insurance agent used veiled threats, withheld information and basically did everything they could to keep us from shopping, but our new Financial Director told us she has a guy.......and he ended up coming in right under the deadline and saved us a staggering amount of money, with higher coverage that will open up new markets for us. "There's no way there can be that big of a difference", I told the Financial Director. "That can't be right", said the owner of the company. It was right. Constantin patiently answered every inquiry. Unlike my other agent, he was able to intelligently articulate the reasons behind the decisions, the wording, the coverage, the exclusions. Once again the renewal will carry a huge impact on our company, this time for the better, all thanks to Constantin and our new Financial Director, his long time loyal customer.

Always there when we need him. Customer service is real with this man. Appreciate all you have done…read morefor our family. 1 stop shop, thank you Constantin!